5,206 Salesforce Service jobs in India

Salesforce Service Cloud

• :
• Implement and customize Service Cloud  solutions based on business needs.
• Optimize customer service workflows using automation and AI  .
• Train teams on Service Cloud features and best practices.
• Integrate Service Cloud with other business applications.
• Provide ongoing support and troubleshooting.

Salesforce Service Cloud Architect

• :
• Design scalable Service Cloud  solutions for enterprises.
• Ensure security, compliance, and performance optimization.
• Collaborate with stakeholders to align technology with business goals.
• Lead technical teams in implementing Service Cloud strategies.

Salesforce Service Cloud Administrator

• :
• Manage user roles, permissions, and configurations  .
• Maintain case management workflows  and automation.
• Monitor system performance and troubleshoot issues.
• Generate reports and dashboards for customer service insights.

Salesforce Service Cloud

Role:  Solution Architect

Industry Type:  IT Services & Consulting

Department:  Engineering - Software & QA

Employment Type:  Full Time, Permanent

Role Category:  Software Development

Education

UG:  Any Graduate

PG:  Any Postgraduate

. Business and Domain knowledge
. Minimum 5 years of SFDC experience as an Advanced Administrator/Configurator including Service Cloud
. Strong configuration background in SFDC with a unique combination of being business-minded and highly analytical
. Expertise with all aspects of configuration including but not limited to: (Profiles, Roles, Sharing Rules, Formula Fields, Flows, Reports and Dashboards, Email to Case, Dependent Picklists, Case Management, Page Layouts, and ability to prefill data )
. Ability to translate business requirements into innovative SFDC solutions using the most advanced features to get the most out of our investment in Salesforce
- Excellent communication skills

MVP:
1) Email to Case
2) Update case after an email response to a case update
3) Auto-populate Case fields based on related policy and contact information
4) Create filtered views in lieu of queues to allocate cases
5) Create flows (email automation) for case closure and possible other features and criteria
6) Reports and Dashboards
7) Multi-level dependent picklists
8) Transition cases load existing data
9) Mobile experience

About this Position:

This role offers a great learning opportunity in becoming an inhouse consultant, gaining experience in the BizDevOps model and learning from a global team of experienced customer service inhouse consultants and business process experts. You will work in a dynamic, collaborative, transparent and non-hierarchical culture. Support integration of our Salesforce landscape with the rest of Henkels IT-environment. Ensuring data quality and consistency across integrated systems and maintaining data integrity through data cleansing, deduplication, and validation rules.

What you’ll do:

• As a Salesforce Service Cloud Developer, you will collaborate with internal colleagues from the Henkel digital-experience/IT-team, business and external consultants to manage, maintain, and enhance the Salesforce Service Cloud Instance post-implementation on a global scale. You will be analyzing business requirements, developing designs, supporting configuring the platform and maintaining the Service Cloud.
• You will test and deploy changes in an existing branching strategy (sandbox & production environments) through Azure DevOps, where you will secure a running Pipeline and Version Control.
• You will become the responsible contact for IT-operations providing user support by troubleshooting issues, answering queries, and resolving tickets. In addition, you will drive continuous improvements, write technical specifications or new technical user stories while supporting the full BizDevOps lifecycle of a product/IT application.
• You will be responsible for feature development: Design, develop and deliver new Salesforce features across the Salesforce Service Cloud using a mix of High-Code, Low-Code, and No-Code solutions. Configuring custom objects, fields, flows, and automation as needed.
• You will be used to propose and implement improvements to optimize processes, increase efficiency, and drive user adoption.
• As a Salesforce Service cloud developer you are used to ensure that all code retains logical stability, reliability, confidentiality, and integrity of client systems as in accordance with client policies and procedures. You will code projects using existing code standards and conventions, or similar best practice documentation.
• You should be experienced in writing and maintaining unit tests and assist with the creation and maintenance of automated testing.
• It is no problem for you to utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce platform. You stay updated with Salesforce releases and implement new features or enhancements as appropriate.

What makes you a good fit:

• Educational Background: Completed university degree or a comparable qualification
• Experience:2-3 years of work experience as a Salesforce or Integration Developer, demonstrating a strong track record of delivering impactful solutions
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues.
• Extensive knowledge and hands-on experience with the Salesforce ecosystem (ideally Service Cloud, Sales Cloud and Salesforce Lightning)
• Proficiency in Azure DevOps processes
• Agile Methodology: Experience working in agile environments, preferably in a SCRUM framework, delivering projects iteratively and efficiently
• Solution Development: Proven ability to build flexible, scalable, and maintainable solutions for international companies, with a focus on innovation and quality
• Proven experience as a Salesforce Developer, preferably Salesforce certification beneficial (e.g., Salesforce Platform Developer or Certified Administrator).
• Strong analytical skills; being able to understand customer needs, Language Skills: Fluent in English

Some perks of joining Henkel:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Job Description

As the Salesforce Service Cloud Developer, you are a key member of Motorola Solutions’ Salesforce IT working on the delivery portfolio of diverse technology projects alongside a team of talented Salesforce team. Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions. A fair understanding of Salesforce Configuration, Debugging, writing Apex Code, Lightning Web Component, Aura component, Complex flows, Advance Debugging skills and ability to read through the debug of logs and grasp technical flow. A fair understanding of Integration capabilities such as API’s, middlewares etc. Always adhering to best practices. Eagerness to enhance technical and functional knowledge.

If you are someone who places a strong value on simplicity and are unafraid to challenge technical constraints to achieve an Agile design, then you may be the ideal candidate!

Basic Requirements

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.