452 Salesforce Service jobs in India

This is a remote position.

Service Cloud Sr Developer- Contract • 5+yr of Salesforce Experience • Salesforce Service Cloud developer with strong experience with apex, platform events, triggers, Visualforce, Lightning Web Components, security model, RESTful APIs, and declarative tools.  • Must be well versed with apex best practices and application performance tuning.  • Should have experience with front end languages and backend tools for web engineering such as JavaScript, HTML5, CSS. • ServiceMax experience will be preferred • Excellent communication and team collaboration skills required • Must have worked in agile projects and have used Jira or any other ALM tools for SDLC

Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

"Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)."

"Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)."

**Summary:**
Meta's Care team is at the heart of Meta's mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.
**Required Skills:**
Application Manager, Salesforce Service Cloud Responsibilities:
1. Responsible for the end-to-end solution design and architecture
2. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins
3. Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including value streams and business processes
4. Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA)
5. Effectively communicate technical requirements to engineers and non-technical requirements to the business
6. Understands the context of the supported product and product portfolio within the organization and its competitive landscape
**Minimum Qualifications:**
Minimum Qualifications:
7. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8. 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform
9. 8+ years of experience implementing Salesforce Applications
10. Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision
11. 10+ years of experience integrating systems with third-party service vendors
12. Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
13. Demonstrated experience working in a fast-paced deadline-focused environment
14. Demonstrated success in challenging the status quo and driving impact across stakeholders
15. Understands the context of the supported product and product portfolio within the organization and its competitive landscape
16. Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location
**Preferred Qualifications:**
Preferred Qualifications:
17. Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning.
18. Experience in handling business and leadership communication with internal and external stakeholders and users.
19. 10+ years of experience implementing or building solutions with enterprise software.
20. Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist.
21. Demonstrated experience with lightning component development and Apex code.
22. Experience in managing large initiatives and multi-tenant Salesforce orgs.
**Industry:** Internet

**Summary:**
Meta's Care team is at the heart of Meta's mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations to run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform, being part of the Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.
**Required Skills:**
Application Manager, Salesforce Service Cloud Responsibilities:
1. Capture business requirements and translate into end-to-end solution design and architecture, leveraging 3P enterprise tooling to drive strategic business objectives
2. Collaborate with business stakeholders to integrate 3P solutions into the product strategy. Identify investments and develop roadmaps to support business objectives and architectural vision
3. Understands the context of the supported product and product portfolio within the organization and its competitive landscape and 3P application domains
4. Monitor and improve application health through system upgrades, patches, modernization, End of Life, establish clear production support processes to address bugs, enhancements, performance, and availability issues
5. Identify gaps, define and implement policies, controls, and governance processes to ensure compliance with applicable regulatory requirements
**Minimum Qualifications:**
Minimum Qualifications:
6. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
7. 5+ years of experience implementing Salesforce Applications
8. Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision
9. 3+ years of experience integrating systems with third-party service vendors
10. Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
11. Demonstrated experience working in a fast-paced deadline-focused environment
12. Demonstrated success in challenging the status quo and driving impact across stakeholders
13. Understands the context of the supported product and product portfolio within the organization and its competitive landscape
14. Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location
**Preferred Qualifications:**
Preferred Qualifications:
15. Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning
16. Experience in handling business and leadership communication with internal and external stakeholders and users
17. 8+ years of experience implementing or building solutions with enterprise software
18. Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist
19. Demonstrated experience with lightning component development and Apex code
20. Experience in managing large initiatives and multi-tenant Salesforce orgs
**Industry:** Internet

Role: Salesforce Service Cloud Voice Developer

Exp: 5+ Years

Type: Contract

• Hands-on development experience in:
• AWS Lambda
• Amazon Connect
• Amazon Lex
• Strong Service Cloud Voice (SFSVC) implementation experience
• Familiarity with IVR/telephony integrations using AWS
• Strong coding skills and ability to build custom connectors and integrations

Responsibilities

• Implement Salesforce Service Cloud Voice functionality with AWS backend integrations
• Build, test, and deploy AWS Lambda functions supporting Amazon Connect flows
• Work with the technical architect to deliver the contact center transformation
• Troubleshoot and optimize integrations for performance and reliability

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Architecht - Service Cloud to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).
"We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations. The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications. The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills.
Key Responsibilities
Define end-to-end Salesforce architecture for Service Cloud and related modules.
Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informatica, etc.).
Provide technical leadership in Salesforce best practices, data modeling, security, and performance optimization.
Collaborate with business stakeholders, product owners, and developers to align architecture with business needs.
Ensure adherence to Salesforce architecture principles, integration standards, and coding best practices.
Conduct design and code reviews, ensuring high-quality technical deliverables.
Define governance frameworks for Salesforce releases and integrations.
Support pre-sales and solutioning activities by contributing to proposals, solution demos, and technical documentation.
Required Skills & Qualifications
Bachelor's or Master's degree in Computer Science, IT, or related field.
10+ years of IT experience, with 5+ years in Salesforce architecture.
Proven expertise in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI integrations.
Strong experience with Salesforce integrations using REST, SOAP, and middleware platforms (Mulesoft, Dell Boomi, Informatica, Jitterbit).
Deep understanding of Salesforce data model, Apex, Lightning Components, Flows, and security model.
Experience with CI/CD, DevOps practices (Copado, Git, Jenkins, Azure DevOps).
Strong knowledge of enterprise architecture frameworks and integration patterns.
Excellent communication and leadership skills, with the ability to influence both technical and business stakeholders.
Good to Have
Salesforce Certified Technical Architect (CTA) or progress toward CTA.
Certifications such as Salesforce Integration Architect, Application Architect, or System Architect.
Experience in multi-cloud implementations (Sales, Service, Marketing, Experience Cloud).
Knowledge of event-driven architecture and asynchronous integrations (Platform Events, Kafka).
Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud)."
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**