33 Salesforce Support jobs in India
Salesforce Support
Posted today
Job Viewed
Job Description
Location:Bangalore
- Experience Range: 3-6 Years
- Shifts: Should be flexible with rotational shifts
- Job Description:
1. Knowledge in designing and implementing web-based interfaces and APIs using Apex code, web services, lightning component and more.
2. Knowledge of all the Salesforce Declarative Programming and Administration capabilities, including Apex, custom objects, visual force pages, reports, and workflow rules.
4. The ability to understand and use Salesforce declarative programming and administration features.
6. Knowledge in designing and implementing interfaces and APIs utilizing web services and Apex code.
7. Knowledge of Sales Cloud, Marketing Cloud, Pardot, Community Cloud, Commerce Cloud
8. to help solve problems by implementing third-party APIs
9. Strong Leadership Skills
10. Excellent Communication skills
**Requirements**:
- 1. Knowledge in designing and implementing web-based interfaces and APIs using Apex code, web services, lightning component and more.
2. Knowledge of all the Salesforce Declarative Programming and Administration capabilities, including Apex, custom objects, visual force pages, reports, and workflow rules.
4. The ability to understand and use Salesforce declarative programming and administration features.
6. Knowledge in designing and implementing interfaces and APIs utilizing web services and Apex code.
7. Knowledge of Sales Cloud, Marketing Cloud, Pardot, Community Cloud, Commerce Cloud
8. to help solve problems by implementing third-party APIs
9. Strong Leadership Skills
10. Excellent Communication skills
**Benefits**:
- Salary : Hike on last drawn salary based on market standard.
- Cabs + Incentives
**Job Information**:
Salary
**2000 - 5000**
***
Work Experience
**Experienced**
***
City
**Bangalore North**
***
State/Province
**Karnataka**
***
Country
**India**
***
Industry
**IT Services**
***
Zip/Postal Code
**560001
Salesforce Support Manager
Posted 4 days ago
Job Viewed
Job Description
Salesforce Support Manager
**Job Description:**
**What you'll be doing:**
+ Proactively seek out and identify needed system changes.
+ Proactively gather feedback from users.
+ Manage system changes without interruption to the user.
+ Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
+ Gather requirements from end users.
+ Modify the system to increase benefits and usability.
+ Manage the change control process and "Change Management" Committee if appropriate.
+ Manage all processes that impact / relate to Salesforce.com.
+ Manage new releases of SFDC and efficiently roll out new features.
+ Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
+ Create custom objects when necessary.
+ Handle on-going customization/ alteration of Salesforce.com.
+ Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
+ Create new reporting capabilities and respond to ad hoc reporting requests as needed.
+ Provide support functions as needed.
+ Provide sales and financial data to company executives.
**Maintain System, Security and Integrity -**
+ Map salesforce.com hierarchy and territories in response to personnel changes.
+ Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
+ Grant/ remove and maintain user licenses.
+ Maintain security including sharing rules and security levels.
+ Design, Create and maintain user roles, profiles and hierarchies.
+ Monitor application storage usage and archive data as needed.
**User Assistance, Training, Adoption and Satisfaction -**
+ Create and administer training to existing or new users/groups.
+ Provide one to one training to end users on an on-going basis.
+ Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
+ Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
+ Communicate regularly with user base regarding new features, enhancements and changes to the system.
+ Monitor usage and mentor users/groups needing assistance.
+ Continually seek ways to further enhance the end-user experience.
+ Be the company SME on Salesforce.com.
**Process Creation, Documentation and Maintenance -**
+ Document company processes and workflows.
+ Develop process documentation and field maps.
+ Create new processes and associated reporting.
**Data Quality, Migration and Maintenance -**
+ Assist with migration from older systems/processes into Salesforce.com.
+ Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
+ Import data as appropriate.
+ Monitor and manage exception logs for back end system integration with SFDC.
+ Manage duplicate records.
+ Monitor and improve data quality.
+ Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
**Report and Dashboard Creation and Maintenance -**
+ Create and maintain dashboards.
+ Create and maintain reports including folder maintenance.
+ Develop complex, macro driven reports to summarize system information for Senior Management.
+ Build and manage report folders for reps to improve sales efficiency.
**What We Are Looking For:**
+ Overall 10+ years of experience in Salesforce.
+ Candidates must possess a minimum of 6 years of professional experience in the web development field.
+ Experience in support role in Salesforce.
+ Certification is mandatory
+ Team handling experience.
+ Good communication and interpersonal skills.
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune **154** and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Salesforce Support Analyst
Posted today
Job Viewed
Job Description
As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.
In this role, your responsibilities will include:
- Responding to user inquiries and troubleshooting issues related to Salesforce CRM.
- Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
- Assisting with Salesforce configuration, data management, and system integrations.
- Monitoring system performance, identifying and resolving any operational or technical issues.
- Maintaining accurate documentation of user issues, resolutions, and system processes.
- Providing end-user training and support on Salesforce functionalities and best practices.
We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support. The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- With at least 3 years of experience providing technical support for Salesforce CRM.
- Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.
- Experience with Salesforce configuration, data management, and system integrations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Salesforce Support Manager
Posted today
Job Viewed
Job Description
Description
:What you’ll be doing:
Proactively seek out and identify needed system changes.
Proactively gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Gather requirements from end users.
Modify the system to increase benefits and usability.
Manage the change control process and “Change Management” Committee if appropriate.
Manage all processes that impact / relate to Salesforce.com.
Manage new releases of SFDC and efficiently roll out new features.
Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
Create custom objects when necessary.
Handle on-going customization/ alteration of Salesforce.com.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed.
Provide sales and financial data to company executives.
Maintain System, Security and Integrity -
Map salesforce.com hierarchy and territories in response to personnel changes.
Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Design, Create and maintain user roles, profiles and hierarchies.
Monitor application storage usage and archive data as needed.
User Assistance, Training, Adoption and Satisfaction -
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on-going basis.
Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
Communicate regularly with user base regarding new features, enhancements and changes to the system.
Monitor usage and mentor users/groups needingassistance.
Continually seek ways to further enhance the end-user experience.
Be the company SME on Salesforce.com.
Process Creation, Documentation and Maintenance –
Document company processes and workflows.
Develop process documentation and field maps.
Create new processes and associated reporting.
Data Quality, Migration and Maintenance -
Assist with migration from older systems/processes into Salesforce.com.
Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
Import data as appropriate.
Monitor and manage exception logs for back end system integration with SFDC.
Manage duplicate records.
Monitor and improve data quality.
Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
Report and Dashboard Creation and Maintenance -
Create and maintain dashboards.
Create and maintain reports including folder maintenance.
Develop complex, macro driven reports to summarize system information for Senior Management.
Build and manage report folders for reps to improve sales efficiency.
What We Are Looking For:
Overall 10+ years of experience in Salesforce.
Candidates must possess a minimum of 6 years of professional experience in the web development field.
Experience in support role in Salesforce.
Certification is mandatory
Team handling experience.
Good communication and interpersonal skills.
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
Location:
IN-KA-Bangalore, IndiaTime Type:
Full timeJob Category:
Information TechnologySalesforce Support Engineer (Techno Functional)
Posted today
Job Viewed
Job Description
Who You'll Work With
You will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions, ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction.
What You’ll Do
Qualifications
Skills Required
Experience Required: 5-6 Years
Area Of Expertise: Sales Cloud, Service Cloud, Salesforce CPQ, Community
Good to have knowledge on Jira, Docusign, Conga.
Education: B/Tech OR MCA
Certifications(Any of 2) : Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Salesforce Certified Platform Developer
Additional Information
Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.
CRM Support Associate
Posted today
Job Viewed
Job Description
Apply Before 18-07-2025
Job Title: CRM Support Associate (Technical)
Location: Pune
Job Type: Full-Time
Experience Required: Freshers
Job Overview:
As a CRM Service and Operations Support Associate with a technical background, you will be
responsible for managing customer service tickets, ensuring seamless operations in technical support,
and maintaining efficient workflows in the CRM system. This role involves creating, distributing, and
tracking various types of service tickets while ensuring that customer service processes and operational
workflows are aligned with business goals. Your technical expertise will support customers with inquiries
related to robotics systems and help maintain a high level of service delivery.
Key Responsibilities:
● Ticket Management & Distribution:
○ Create and maintain service tickets in the CRM system (such as Salesforce, Zendesk, or
a proprietary system) for technical issues, requests, and incidents.
○ Monitor the ticketing system to ensure all requests are documented accurately and
resolved in a timely manner.
○ Distribute tickets to the appropriate teams based on the complexity, type, and priority of
the issue (e.g., Level 1, 2, or 3 support).
○ Track ticket lifecycle, ensuring proper documentation and closure upon resolution.
○ Set escalation processes for unresolved or critical tickets, coordinating with senior
technical teams when necessary.
● Process and Workflow Management:
○ Develop, implement, and optimize CRM workflows to enhance service efficiency,
ensuring consistent communication and task management.
○ Ensure adherence to established service level agreements (SLAs) and response time
targets.
○ Regularly audit CRM processes, identifying bottlenecks and areas for improvement in
ticket resolution and customer satisfaction.
○ Maintain standard operating procedures (SOPs) for customer service and technical
support workflows, keeping documentation up to date.
● Customer Relationship Management:
○ Leverage CRM data to track customer interactions, monitor product performance, and
identify recurring issues.
○ Collaborate with sales, product, and engineering teams to share customer insights and
feedback.
○ Contribute to post-issue follow-ups to ensure customers are satisfied with resolutions and
prevent repeat issues.
● Reporting and Analytics:
○ Generate reports on ticket trends, response times, resolution rates, and other key
performance metrics.
○ Analyse data to identify common issues and recommend process or product
improvements.
○ Support the development of knowledge bases or FAQ sections based on ticket history
and technical inquiries.
Qualifications:
● Bachelor’s degree in engineering, Computer Science, Information Systems, or a related technical
field. Preferred MBA candidates.
● Proven experience with CRM systems and ticketing tools (e.g., Salesforce, Zoho, Zendesk).
● Technical background in robotics, automation, or a related industry.
● Experience managing service tickets and technical workflows in a customer-facing environment.
Skills:
● Strong organizational and time management skills to manage and prioritize multiple tickets.
● Excellent problem-solving and analytical abilities to troubleshoot technical issues.
● Effective communication skills to interact with both technical and non-technical customers.
● Proficiency in CRM systems, ticketing platforms, and basic data analysis tools.
● Ability to collaborate effectively with cross-functional teams (service, engineering, sales).
● Knowledge of robotics systems or experience in a technical support environment is highly
desirable.
Key Performance Indicators (KPIs):
● Ticket resolution time and first response time.
● SLA adherence rates.
● Customer satisfaction (CSAT) score.
● Number of escalations and unresolved tickets.
● Workflow efficiency and process improvements implemented.
Male/Female -Female Preferred.
Timings – 9 AM to 7 PM
Interview walk-in slot: Online
Fields with (*) are compulsory.
Level 3 CRM Support
Posted 1 day ago
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Be The First To Know
About the latest Salesforce support Jobs in India !
Level 3 CRM Support
Posted today
Job Viewed
Job Description
Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
Knowledge of Salesforce is a plus.
The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
Required experience: 5–6 years.
Level 3 CRM Support
Posted today
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Level 3 CRM Support
Posted 1 day ago
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.