Technical Team Lead

Vadodara, Gujarat Lauren

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Job Description

Location - Vadodara, Gujarat.

Experience - Overall 6 Years, 2 years relevant in Team leading

Shift Timings - General Shifts


Job Description

Lead and manage a team of end-user support professionals, fostering a collaborative and high-performance environment.

Oversee the end-to-end delivery of technical assistance, troubleshooting, and user-focused solutions, ensuring timely resolution of issues.

Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service quality.

Serve as the final escalation point for complex technical issues related to hardware, software, peripherals, and network support.

Develop, document, and maintain Standard Operating Procedures (SOPs) and ensure team adherence.

Coordinate with cross-functional teams, vendors, and stakeholders to ensure seamless service delivery and alignment with business objectives.

Implement and maintain ITIL-based service management practices, including incident, problem, and change management.

Identify recurring issues and drive proactive solutions and continual service improvement initiatives.

Oversee training and upskilling of support staff, conducting regular performance reviews and mentorship.

Manage vendor relationships, hardware/software procurement, and license compliance.

Maintain accurate documentation and generate regular reports on service performance, user satisfaction, and issue trends.

Ensure compliance with organizational policies, security standards, and best practices.

Support project delivery, resource allocation, and risk management for IT support initiatives


REQUIREMENTS

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

6+ years of experience in IT support, with at least 2 years in a team lead or supervisory role.

Strong technical expertise in end-user computing, system administration, and troubleshooting across hardware, software, and networks.

Experience with ITIL framework and service management tools (e.g., ServiceNow, Manage engine).

Experience managing SLAs, KPIs, and driving service improvements.

Vendor management and contract negotiation experience.


Interested candidate please share your resume on or contact

This advertiser has chosen not to accept applicants from your region.

Technical Team Lead

Vadodara, Gujarat Lauren

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Location - Vadodara, Gujarat.

Experience - Overall 6 Years, 2 years relevant in Team leading

Shift Timings - General Shifts


Job Description

Lead and manage a team of end-user support professionals, fostering a collaborative and high-performance environment.

Oversee the end-to-end delivery of technical assistance, troubleshooting, and user-focused solutions, ensuring timely resolution of issues.

Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service quality.

Serve as the final escalation point for complex technical issues related to hardware, software, peripherals, and network support.

Develop, document, and maintain Standard Operating Procedures (SOPs) and ensure team adherence.

Coordinate with cross-functional teams, vendors, and stakeholders to ensure seamless service delivery and alignment with business objectives.

Implement and maintain ITIL-based service management practices, including incident, problem, and change management.

Identify recurring issues and drive proactive solutions and continual service improvement initiatives.

Oversee training and upskilling of support staff, conducting regular performance reviews and mentorship.

Manage vendor relationships, hardware/software procurement, and license compliance.

Maintain accurate documentation and generate regular reports on service performance, user satisfaction, and issue trends.

Ensure compliance with organizational policies, security standards, and best practices.

Support project delivery, resource allocation, and risk management for IT support initiatives


REQUIREMENTS

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

6+ years of experience in IT support, with at least 2 years in a team lead or supervisory role.

Strong technical expertise in end-user computing, system administration, and troubleshooting across hardware, software, and networks.

Experience with ITIL framework and service management tools (e.g., ServiceNow, Manage engine).

Experience managing SLAs, KPIs, and driving service improvements.

Vendor management and contract negotiation experience.


Interested candidate please share your resume on or contact

This advertiser has chosen not to accept applicants from your region.

Technical Team Lead

Vadodara, Gujarat AVI-SPL

Posted 10 days ago

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Job Description

Job Summary:


The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.


Essential Duties and Responsibilities


  • Review administrative processes and recommend improvements as necessary.
  • Responsible for overflow of work as dictated by business needs.
  • Maintain current and acceptable procedures for all assigned task.
  • Setup/breakdown of conference spaces to meet the customers event needs.
  • Perform preventative maintenance task to help maintain customer spaces including but not
  • limited to: testing/repairing cables, testing/repairing various hardware components.
  • Clean various AV equipment including but not limited to: camera lenses, monitors and
  • equipment fans.
  • Responsible for job site documentation as needed.
  • Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
  • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
  • Provide client training as needed.
  • Adhere to and understand local safety standards for all site duties.
  • Setup and troubleshoot various audio/video systems.
  • Travel to various job sites as required.


Other duties assigned as needed


Skills and Abilities

  • Effectively communicate with employees, customers and colleagues.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Ability to solder & crimp connectors.
  • Ability to work and think independently and ensuring to meet deadline.
  • Basic computer knowledge.
  • Knowledge of basic signal flow for audio, video and control.
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.


Education and/or Experience

  • Minimum of 1 – 3 years of audio visual integration experience preferred.
  • Formal education in Electronics or related field preferred.
  • Minimum of a High School Diploma or equivalent preferred.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
  • Preferred external training:
  • o AMX Intro to Networking for AV Professionals.
  • o Crestron Professional Installation.
  • o Exton AV Associate Certification.
  • o InfoComm Quick Start to the Audio-Visual Industry.
  • o InfoComm CTS General Certification.
This advertiser has chosen not to accept applicants from your region.

Technical Team Lead

Vadodara, Gujarat Lauren

Posted today

Job Viewed

Tap Again To Close

Job Description

Location - Vadodara, Gujarat.

Experience - Overall 6 Years, 2 years relevant in Team leading

Shift Timings - General Shifts


Job Description

Lead and manage a team of end-user support professionals, fostering a collaborative and high-performance environment.

Oversee the end-to-end delivery of technical assistance, troubleshooting, and user-focused solutions, ensuring timely resolution of issues.

Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service quality.

Serve as the final escalation point for complex technical issues related to hardware, software, peripherals, and network support.

Develop, document, and maintain Standard Operating Procedures (SOPs) and ensure team adherence.

Coordinate with cross-functional teams, vendors, and stakeholders to ensure seamless service delivery and alignment with business objectives.

Implement and maintain ITIL-based service management practices, including incident, problem, and change management.

Identify recurring issues and drive proactive solutions and continual service improvement initiatives.

Oversee training and upskilling of support staff, conducting regular performance reviews and mentorship.

Manage vendor relationships, hardware/software procurement, and license compliance.

Maintain accurate documentation and generate regular reports on service performance, user satisfaction, and issue trends.

Ensure compliance with organizational policies, security standards, and best practices.

Support project delivery, resource allocation, and risk management for IT support initiatives


REQUIREMENTS

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

6+ years of experience in IT support, with at least 2 years in a team lead or supervisory role.

Strong technical expertise in end-user computing, system administration, and troubleshooting across hardware, software, and networks.

Experience with ITIL framework and service management tools (e.g., ServiceNow, Manage engine).

Experience managing SLAs, KPIs, and driving service improvements.

Vendor management and contract negotiation experience.


Interested candidate please share your resume on or contact

This advertiser has chosen not to accept applicants from your region.

Telesales Team Lead (Edtech Exp must)

Vadodara, Gujarat Wordsmith Learning Hub

Posted 1 day ago

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Job Description

pls fill application form with all true information, place NA if not applicable:



We are in the Tamil industry, so in Tamil and English is a MUST, if can't speak, pls don’t apply, won’t be shortlisted, thanks


Only those with BPO telesales with Sales Team Leader exp - pls apply, otherwise won’t be shortlisted, pls don't waste both time, Thks for ur understanding


Job description

Job Title: Head of Telesales Team

Company: Wordsmith Learning Hub, Singapore

Job Location: Work from Home

Salary: INR 85,000 – INR 2,41,000 (Basic + Incentive)

Exp: min 5 yrs in Telesales team managing (Education industry preferred)

Time: 8 am - 6 pm - one hour lunch, Sat-Sun - 7:30 am to 5:30 pm

Sat-Sun compulsory working

Salary Range:

INR 50,000 – INR 80,000 (Basic)

INR 35000 - INR 1.61,000 (Incentive)


If 100% target achieve, total take home salary will be INR 85,000 – INR 2,41,000


Wordsmith is Looking for a dedicated Sales Team Leader person, who has:

Fire in belly

Thirst to Grow

Aggressive

Hooking techniques


If so, then Wordsmith looking for you to join our innovative team at Wordsmith


Job Description:

· To do sales calls to Leads which we will be providing (Product training will be given)

· Follow up on sales calls on alternate days and clarify the Lead queries

· Attend to WhatsApp queries of Lead - should know to read, write and speak in English, Tamil Language

· To explain by phone about the Wordsmith products and Enrol them

· Build and maintain relationships with customers and prospects

· Collect and analyze information, and streamline data to do product promotion

· Recruit, train, and onboard new team members, ensuring they are equipped with the necessary product knowledge and sales techniques

· Collaborate with management to identify opportunities for process improvement and contribute to the overall growth of the company

· Adhoc duties as and when required


Requirement:

· Diploma/Degree with min 5 years of work experience in Telemarking team handling (experience in Telesales is a must)

· Demonstrated leadership abilities, with the ability to motivate and inspire team members to achieve their full potential.

· Results-driven mindset with a passion for sales and a willingness to go above and beyond to drive business growth.

· Must have a Power Backup (UPS) in working space at home near your desk


Benefits:

· The company is in the growth stage, so opportunities for good career development

· Good salary and benefits for the right candidate

· Management help in your personal growth for the right candidate

This advertiser has chosen not to accept applicants from your region.

Lead Full Stack Developer and Technical Lead – AI/ML Product Development

Vadodara, Gujarat Bravelo Tech Solutions Private Limited

Posted 2 days ago

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Job Description

Lead Full Stack Developer and Technical Lead – AI/ML Product Development

Bravelo Tech Solutions Private Limited

Location: Remote


About the Role

We are seeking an experienced and passionate Senior Full Stack Developer to join our innovative team. In this role, you will be instrumental in designing, building, and deploying cutting-edge products that leverage Machine Learning models to redefine user experiences. You will work on the entire product lifecycle, from concept and development to deployment and scaling, creating robust, high-performance applications on the Google Cloud Platform. This is a unique opportunity to build impactful AI-powered solutions from the ground up.


Key Responsibilities

  • End-to-End Development: Design, develop, test, and deploy scalable and reliable full-stack applications with a focus on integrating AI/ML functionalities.
  • Frontend Development: Build responsive, intuitive, and high-performance user interfaces using React.js and Next.js.
  • Backend Development: Architect and implement robust server-side logic, APIs, and services using Python with FastAPI framework
  • AI/ML Integration: Model fine-tuning, implementing Retrieval-Augmented Generation (RAG) pipelines, and applying sophisticated prompt engineering techniques to optimize model performance and relevance in user-facing applications.
  • Database Management: Design and maintain database schemas, write efficient SQL queries, and ensure data integrity and performance.
  • Cloud Infrastructure: Deploy and manage applications on Google Cloud Platform (GCP), utilizing services like Cloud Run, GKE, BigQuery, and Vertex AI.
  • Collaboration: Work closely with product managers, designers, and other engineers to deliver high-quality features. 
  • Component Design: Design and document system components, ensuring they are scalable, maintainable, and aligned with the overall architecture.
  • Technical Leadership and Code Review: Provide technical guidance and mentorship to the development team. Conduct regular code reviews to ensure code quality, adherence to best practices, and consistency across the team.
  • Integration: Integration of different modules and components to create a cohesive and working product.
  • Development Ownership: Ownership of the development lifecycle, from design to deployment. Divide major tasks into smaller modules and delegate them to developers.


Required Skills & Qualifications

  • Bachelor’s or master’s degree in computer science, Engineering, or a related field.
  • 8+ years of professional experience in full-stack software development.
  • Strong proficiency in Python, FastAPI framework
  • Proficient in JavaScript/TypeScript, React.js, and Next.js
  • Solid understanding of relational databases and strong SQL skills. Knowledge of both SQL and NoSQL databases.
  • Hands-on experience building and deploying scalable applications on GCP is must
  • Familiarity with containerization technologies like Docker and orchestration with Kubernetes.
  • Experience setting up and maintaining CI/CD pipelines.


Good to have

  • Experience working in the digital marketing, ad-tech, or campaign management industry.
  • Experience building and shipping commercial products that incorporate AI/ML technologies


This advertiser has chosen not to accept applicants from your region.

Technical Support Team Lead

Vadodara, Gujarat ValueLabs

Posted today

Job Viewed

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Job Description

ValueLabs is hiring for Lead technical support for PKI

experience : 7 + years

Lead : Must have lead teams

notice : 15 days

must have skill : PKI (public key infrastructure)


Shifts : 2:30 AM IST to 11:30AM IST


PFA JD :


1.PKI / Cryptography

2.Windows or VM

3.Linux or Azure

4.ITSM

5.Leadership skills


Please apply if your interested.

This advertiser has chosen not to accept applicants from your region.
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About the latest Salesforce technical lead 9 years of exp apex coding exp and copado is mandatory immediate to 15 days joiners only 36lpa max budget Jobs in Vadodara !

Technical Support Team Lead

Vadodara, Gujarat ValueLabs

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

ValueLabs is hiring for Lead technical support for PKI

experience : 7 + years

Lead : Must have lead teams

notice : 15 days

must have skill : PKI (public key infrastructure)


Shifts : 2:30 AM IST to 11:30AM IST


PFA JD :


1.PKI / Cryptography

2.Windows or VM

3.Linux or Azure

4.ITSM

5.Leadership skills


Please apply if your interested.

This advertiser has chosen not to accept applicants from your region.

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