254 Scheduling jobs in India

Scheduling Coordinator/Booking Clerk - Chemotherapy Day Unit

We are seeking a highly motivated Scheduling coordinator join our busy Chemotherapy Day Unit. This is a rewarding opportunity to support patients and staff in a professional, compassionate environment.

About the Role:

As our Scheduling coordinator, your primary responsibility will be to effectively manage and coordinate patient bookings for our Day Therapy Unit (DTU). You will play a crucial role in ensuring the smooth operation of our clinic, maintaining exceptional patient experiences, and supporting the nursing and clinical team. You will manage all triage enquiries whilst also efficiently managing booking, registration, and billing processes. You will be liaising daily with clinical staff, and provide friendly, professional support to patients and their families.

Key Responsibilities:

• Triage booking enquiries and patient requests, efficiently managing booking, registration, and billing processes.
• Provide clerical support and assist with reception duties within the DTU.
• Collaborate closely with DTU nursing team and various departmental teams, including outpatient clinics, finance, health information services, and patient services.
• Communicate with patients in person, over the phone, or via email to assess and process treatment booking requests.
• Work within KPI’s to ensure highest level of patient flow, management of nursing workloads and decreased wait times for patients.
• Grow and develop in depth knowledge of treatment regimes and an understanding of the systems to support your role.
• Prepare accurate financial estimates and quotations for patients, including Medicare and health fund checks.
• Ensure clear and informative communication of treatment plans and costs to patients.
• Work both independently and collaboratively within the DTU team to manage workload efficiently.

About You:

We are looking for someone with a can-do attitude, who brings positivity and professionalism to the team every day. You will be an excellent communicator, highly organised, and able to remain calm and approachable in a busy healthcare environment.

Qualifications:

• Outstanding communication skills, both verbal and written.
• Previous experience in reception, high-level communication, patient liaison, and schedule coordination.
• Experience within the healthcare industry is highly desirable.
• Familiarity with patient administration systems and customer service best practices.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• If you are a health care worker looking to transfer into a health administration role, this position would be ideal to integrate your practical health knowledge.
• Compliance with Category A immunisation requirements

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.

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About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Location Scheduling Specialist I

Position Summary:

This is the first of three levels within the Scheduling Specialist job family and requires supervision and mentoring. The main responsibility is to maximize location based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff. Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process. Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Group. Incumbents require strong customer service skills. Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.

Job Responsibilities:

• Under training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars;
  communicates with FM/AFM/MBRe clients and coordinates visit times;
  prepares and distributes visit agendas;
  works with work assignment team and Client Service Teams to resolve problems with visiting a client's site.
• Establishes working partnerships with external clients and internal clients.

Skill and Experience:

• 6 months to 1 year of experience required to perform essential job functions.

Additional Experience Qualifier (optional):

• Customer service and work scheduling or strongly correlated work experience.
• Knowledge of Microsoft Office applications, specifically Excel and outlook with ability to learn new systems Good Communication skills, both oral and written.
• Embraces teamwork Team-player, with ability to work independently Problem-solving abilities Ability to plan, organize and prioritize work,
• Attention to detail, Self-motivated, Solid math aptitude and analytical skills,
• Time management Flexibility / adaptability to change, works well under pressure,
• Ability to multi-task
• Bilingual skills are a plus.
• Customer service oriented

Must Have Skills:

• Proficiency in usage of MS 365 and ability to learn and understand proprietary business systems and workflow tools.
• Fluent reading / writing English.
• Prefer additional language skills: French, Spanish, German, Portuguese

Education and Certifications:

• Other, but 4 Year College Degree/Bachelors preferred. Combination of education and work experience will be considered.

Work location: Bengaluru

Must have educational qualifications:

· Required with 5 years relevant experience, or

· Bachelor's degree with 2 years relevant experience

Minimum years of relevant experience: At least 2 years of relevant experience

Total years of experience: 5 Years

Must have experiences/skills (To be hired with)

· Proficient in Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook)

· Strong computer skills required. Will be required to navigate multiple programs (6+) at a rapid pace

· Required to have knowledge of SAP

· Must have strong communication skills and works well within a team environment

· Scheduling experience using Primavera P6.

Scheduling Analyst

Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes.

Accountability & Activities

Results Focused:

Perform analysis on the schedule fit efficiency to ensure optimum solutions through working with and managing offshore activities and workloads,

Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team

Coordinate offline planning with offshore

Bank holiday scheduling

Communication:

Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting

Run effective handover meeting to communicate the plan to tactical planning and operations

Projects & Change:

Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver.

Professional Know-how:

Qualification: Matric required

Experience:

3 - 4 years planning/scheduling experience

Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint)

Experience with the Marks & Spencer (M&S) account

Knowledge

Skills and abilities:

Experience at working to challenging deadlines.

Self-motivated, enthusiastic, professional individual

Basic commercial awareness

Advanced use and understanding of Workforce management systems

Good organizational skills

Excellent Communication Skills both verbally and written.

The ability to analyse data and make valuable business decisions

Excellent MS office application knowledge including Excel & Access

Further requirements:

The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas.

Working Relationships

Internal:

Operations/functional lines

Mandatory Key SkillsAspect eWFM,AIDA,Dakota,Firefly,OPT,MI Webview,Sharepoint,Workforce management systems*

Job Summary:

As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customer's needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.

About Team:

We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service.

What you'll do:

• Schedule Creation and Optimization: Develop and generate agent schedules using NICE IEX, ensuring proper staffing across 15+ management units to meet service level commitments while addressing schedule constraints.
• Headcount Tracking: Monitor and track agent headcount to ensure accurate staffing levels, providing regular updates to the Scheduling Manager and operations partners.
• Staffing and Schedule Recommendations: Analyze staffing allocation data to provide actionable recommendations on staffing adjustments, schedule changes, and time-off allotments, ensuring alignment with operational demand.
• Time-Off Allotment Management: Manage time-off groups and allotments using NICE IEX Time Off Manager, ensuring compliance with current policies while maintaining staffing levels.
• Cross-Functional Collaboration: Partner with key stakeholders (e.g., operations, command center and forecasting team) to align scheduling processes, address dependencies, and improve overall efficiency in a high-volume environment.
• Tool Utilization: Use NICE IEX for scheduling data, short term planning, and time-off management, Quick Base for manual schedule change requests, Excel and Power Bi for data analysis.
• Metric Analysis: Analyze occupancy, utilization, ASA, demand volume, and shrinkage to identify scheduling inefficiencies, providing insights to improve agent productivity and service level performance.
• Process Improvement: Support efforts to reduce manual interventions (e.g., Quick Base tickets, manual break scheduling) by identifying opportunities for automation and efficiency within NICE IEX.

What you'll bring:

• 2+ years of experience in workforce management or scheduling in a call center environment.
• Proven experience with NICE IEX or similar workforce management tools (e.g., Verint, Calabrio).
• Familiarity with high-volume call centers (1,000+ agents preferred).
• Strong analytical skills with expertise in analyzing occupancy, utilization, and shrinkage metrics.
• Proficiency in NICE IEX, Quick Base, Excel (e.g., pivot tables, VLOOKUP), and Confluence.
• Excellent attention to detail and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment with manual processes.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

• Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives.
• May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
• Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Position:
Scheduling Analyst

Location:
Gurgaon, Haryana OR Pune, Maharashtra (Work from Office)

Experience:
2.5+ WFM/scheduling experience preferred

Qualification:
Graduate

We're hiring a
Scheduling Analyst
to join our Workforce Management team In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing staffing data to support operational performance.

Key Responsibilities:

Create and manage staff schedules using IEX

Analyze workforce data and generate reports (e.g., intraday, shift bids)

Collaborate with operations and HR for hiring, transfers, and planning

Ensure accurate logging of exceptions, breaks, leaves, and holidays

Present key WFM insights in reviews and onboarding sessions

Must-Have Skills:

Strong experience of
IEX

experience in Erlang calculation

Understanding of scheduling rules (single/multi-skill, weekly/daily)

Excellent analytical and communication skills

Thanks and Regards,

Shailendra Jha

Aptino, Inc.