1,723 Scripting jobs in India
IVR Scripting Engineer
Posted 3 days ago
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Job Description
Requirement:
- Location: Chennai WFO
- Notice: Immediate/Serving notice - 30 days only.
- Skill: IVR Scripting (Genesys)
- Experience: 5+ years
- Role: Software Engineer
Experience:
Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.
GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.
Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.
Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.
Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.
Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.
Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.
Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.
Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.
Note: Looking for immediate to 30 days’ Notice period candidates only
Interested candidates please share your CV to with below details:
Total Exp:
Relevant Exp in Genesys :
Relevant Exp in IVR Scripting:
Relevant Exp in Banking Domain:
Current CTC:
Expected CTC:
Current location:
Preferred location:
Notice period:
Business Analyst – LOANIQ + SQL Scripting
Posted today
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Job Description
Business Analyst – LOANIQ + SQL Scripting | Bangalore (Hybrid) | 5+ Years
Location: Bangalore
Work Model: Hybrid (3 days/week from office)
Experience Required: 5+ years
Notice Period: Immediate to 21 days
Client: US-based Global Banking Institution
About the Role
We are hiring an experienced Business Analyst with strong LOANIQ hands-on expertise and SQL scripting skills for a long-term engagement with a global banking client. This is an individual contributor (IC) role that requires strong techno-functional skills, requirement gathering, and stakeholder collaboration in an Agile environment.
Key Responsibilities
- Act as a techno-functional BA with hands-on LoanIQ experience
- Gather, analyze, and document business requirements (BRDs, user stories)
- Write and validate SQL scripts for data extraction, validation, and analysis
- Interpret and work with complex data models for LoanIQ projects
- Collaborate with developers, QA, BI/ETL teams, and stakeholders across SDLC
- Drive Agile ceremonies and ensure business alignment on requirements
- Contribute to solution design with a strong focus on BFSI compliance
Must-Have Skills
- LOANIQ (Loan IQ): Hands-on experience with configuration, workflows, and product features
- SQL scripting: Proficiency in queries, joins, data validation, and profiling
- Data model interpretation: Ability to understand and work with relational schemas
- BRD/Story writing: Strong documentation and requirement gathering skills
- Agile methodology: Sprint planning, backlog grooming, and collaboration with stakeholders
Nice-to-Have Skills
- Data profiling and reporting exposure
- Collaboration with BI/ETL teams for data pipelines
- Experience with JIRA/Confluence for Agile tracking
- Familiarity with Git/DevOps tools for versioning and delivery
- BFSI/Banking compliance awareness (regulatory/reporting projects)
Infrastructure Ops Engineering Consultant-Devops, Python Scripting
Posted 1 day ago
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Job Description
We are seeking a skilled and proactive DevOps Engineer to join our Server Migrations Team. In this role, you will be instrumental in designing and implementing automation solutions that support large-scale server and data center migrations. You will collaborate with cross-functional teams to ensure seamless transitions to modern infrastructure environments, including cloud platforms like Azure and GCP.
Primary Responsibilities:
+ Design, develop, and maintain automation pipelines to support server and infrastructure migrations
+ Collaborate with stakeholders to assess current environments and define migration strategies
+ Execute end-to-end migration plans with minimal downtime and risk
+ Develop and maintain CI/CD pipelines using Jenkins and GitHub Actions
+ Build and manage APIs and automation scripts using Python
+ Support cloud migration initiatives and infrastructure provisioning
+ Evaluate and integrate new tools and technologies to enhance operational efficiency
+ Maintain documentation and provide knowledge transfer to internal teams
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's degree with proven experience in data center or server migration projects
+ Hands-on experience with CI or CD tools such as Jenkins and GitHub Actions
+ Familiarity with OpenShift or other container orchestration platforms
+ Solid proficiency in Python scripting and API development
+ Proficient in using GitHub for version control and collaboration
+ Proven excellent problem-solving and communication skills
**Preferred Qualifications**
+ Cloud certifications (Azure, GCP, or AWS)
+ Experience with PowerShell or Shell scripting
+ Experience working in regulated or enterprise-scale environments
+ Knowledge of Infrastructure as Code (IaC) tools like Terraform
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
IO Engineering Consultant - Sterling, Linux, Perl Scripting, SQL
Posted 1 day ago
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Job Description
Position in this function performs trading partner maintenance, including setting up MFT connections with internal and external clients and file routing. Works problem tickets and perform ongoing system maintenance. Excellent troubleshooting skills with transaction failures or file transfer issues. Supports upgrades and/or migrations. Deployment of new code across Non-Prod and Production environments. Provides On-Call production support for the service.
**Primary Responsibility:**
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 5+ years of experience with Sterling Integrator in an application administration role with duties including:
+ Production Monitoring and using various monitoring tools
+ Performance optimization
+ Root cause analysis
+ Advanced troubleshooting
+ 5+ years of experience with file transfer protocols such as FTPS, SFTP, AS2 and Connect: Direct
+ 4+ years of Linux experience including Shell and Perl scripting
+ 4+ years of SQL experience
+ 2+ years of EDI experience
+ Experience supporting applications running on Linux
+ Flexibility towards working in shifts
**Preferred Qualifications:**
+ Experience in various IBM MFT Products/Tools:
+ IBM Sterling Secure Proxy
+ IBM Sterling External Authentication Server
+ IBM Control Center
+ IBM Connect Direct
+ RESTful APIs
+ Experience using PragmaEdge Community Manager (PCM)
+ Healthcare or Insurance Industry experience
+ Knowledge of IBM MQ, IBM Transformation Extender
+ Knowledge of Cloud technologies like Azure, DevOps methodologies, Containers
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#Nic
Senior Cyber Security Engineer (CyberArk + PAM +Scripting ) _ Exp: 6+ Years
Posted 3 days ago
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Job Description
- Job Description: Collaborate with the Security Governance, Risk & Compliance team to turn compliance requirements into project plans and automation that consistently produce accurate data.
- Partner with the IAM directory services expert to implement an automation framework for distributed directory services.
- Assess pre-identified workflow opportunities for automation by evaluating resource optimization, complexity, cost-effectiveness, and feasibility, assisting management in pinpointing quick wins and contributing to their development.
- Skilled in crafting technical documentation and process documentation, such as deployment diagrams and account creation flow charts.
- Examine account metadata, logging, and code repositories to enhance the accuracy of identity repositories.
- Generate reports to meet various audit and compliance needs.
- Assist in quarterly access reviews to ensure adherence to the principle of least privilege.
- Strengthen security controls and methodologies to meet industry best practices, emerging compliance requirements, and prevent threats.
- Participate in ongoing process improvement initiatives to enhance the quality of security service delivery and mitigate risk.
What We're Looking For
- Bachelor's or master’s degree in Computer Science or equivalent.
- 5+ years of development experience & good understanding of security basics.
- Experience developing in any programming stacks not limited to SQL, Python, PowerShell, Javascript, Shell Scripting, REST API, YAML.
- Solid understanding of HTTP protocol & well-versed in REST API Development.
- Prior experience in Orchestration/automation solutions would be helpful.
- Experience with identity repositories such as Active Directory, Okta, Azure AD, SailPoint, especially with access logs
- General understanding of authentication, authorization, role-based access, least privilege and segregation of duties concepts
- Experience in writing process documentation (e.g. flow charts for account creation)
- Good problem-solving skills.
- Strong debugging skills
- Experience as an administrator of at least one Identity & Access Management system (e.g. Okta, Sailpoint, local Active Directory domain, ADFS, Azure AD, AWS IAM, CyberArk, Centrify, BeyondTrust or other products in those families)
- Written and oral communication & ability to engage partner teams in driving conversations.
- Strong team player.
- Ability to provide on-the-job training and knowledge sharing to other engineers.
- Self-initiative with strong time management.
- Must be willing to work on shifting schedule
Shift Timings: Flexi shift
Application Support Analyst (Python+ UNIX Shell scripting) - C10 (3-6 yrs)- PUNE
Posted 1 day ago
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Job Description
An intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.
**Qualifications:**
+ Foundation Engineering team is responsible for providing SRE Solutions ranging from Automated App Sanity, One Touch COB, Development of monitoring dashboards, resiliency solutions, adoption of strategic monitoring tools across different domains as a horizontal setup.
+ A Engineering Analyst is required for development, maintenance, testing and support of such utilities/solutions.
+ Foundation Engineering team is responsible for providing SRE Solutions ranging from Automated App Sanity, One Touch COB, Development of monitoring dashboards, resiliency solutions, adoption of strategic monitoring tools across different domains as a horizontal setup.
+ A Engineering Analyst is required for development, maintenance, testing and support of such utilities/solutions.
**Key Responsibilities:**
+ Take responsibility for understanding requirements, designing, coding, testing as required
+ To work proactively & independently to address project requirements, and articulate issues/challenges at appropriate time to address project delivery risks
+ Providing expertise in technical analysis and solving technical issues during project delivery
+ Create re-usable scripts and automate manual steps
+ To facilitate the Testing of Projects on-time with proper co-ordination
+ Good at Design/Coding/Testing/ Debugging phases understanding
**Essential Technical Skills**
+ 3-6 years experience in app support
+ UNIX Shell scripting
+ Python
+ Database - MongoDB, SQL
+ UI - Angular, React
+ Backend - Nodejs
+ Working knowledge of any of the Devops tools like TeamCity, Jenkins etc.
+ Scheduler (Autosys pref) knowledge
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**Job Family Group:**
Technology
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**Job Family:**
Applications Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Netsuite Systems Support Specialist- experience configuring and scripting new capabilities in Net...
Posted 3 days ago
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Job Description
Job Description:
Designation : NetSuite Systems – Specialist Engineer
Reporting to : NetSuite team - Lead
Location : Bangalore, Full Time
Qualification : Graduation in Computer Science. Master’s degree is preferred.
Experience : Overall 6 – 8 Years of experience in a relevant field (Minimum of 4 years in NetSuite)
Required Qualifications: (Education, Technical Skills/Knowledge)
- At least 7 years’ experience in the Information Technology field.
- At least 4 years of end-to-end ERP, CRM and Suite Commerce experience in NetSuite administration and configuration.
- Bachelor’s degree in computer science, Information Systems, or another quantitative field.
- NetSuite certifications desired.
- Solid experience creating, customizing, and managing NetSuite fields, workflows, roles/permissions, custom objects, custom records, scripts, reports, saved searches and dashboards.
- 2 years Suite Commerce Administration
- NetSuite API knowledge for performing integrations.
- Experience with business processes utilized across NetSuite such as Quote to Cash, Procure to Pay.
- Strong communication skills allowing for interaction with business stakeholders.
- SDF migration and Code Repository Knowledge
- Experience in Agile, Scrum, Kanban and/or Lean software development methodologies and JIRA tool for activity management
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Software Development
Posted 7 days ago
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Job Description
Company Overview
At Nexus Jobs, we specialize in empowering talent staffing services with a rich experience in pan-India hiring. Our expertise lies in providing end-to-end manpower solutions tailored to meet the specific requirements of our clients. Based in Jaipur, we operate within the Human Resources industry and offer a diverse array of services, including immediate placement, part-time/full-time jobs, and freelance project work, catering to both freshers and experienced professionals. Visit us at Nexus Jobs .
Job Overview
We are seeking a dynamic and motivated individual to join our team as a Senior Software Engineer. This is a full-time position at the fresher level, located at our headquarters in Jaipur. Candidates with work experience ranging from 0 to 1 years are encouraged to apply. The position requires proficiency in specific skills such as Python and SQL, with opportunities for career advancement.
Qualifications and Skills
- Proficiency in Python (Mandatory skill) for developing robust software applications.
- Strong understanding of SQL (Mandatory skill) for effective database management and querying.
- Experience with Git for version control and collaborative software development projects.
- Knowledge of Cloud Computing technologies to design and implement scalable software solutions.
- Familiarity with AWS services to enhance cloud-based application performance and efficiency.
- Solid grasp of Object-Oriented Programming to build reusable and modular code structures.
- Experience with Django framework for developing secure and scalable web applications.
- Ability to work collaboratively in a team environment and possess excellent problem-solving skills.
Roles and Responsibilities
- Design, develop, and maintain software applications to meet project requirements and deadlines.
- Collaborate with cross-functional teams to define, design, and ship new features and improvements.
- Improve system efficiency by conducting systems analysis, and recommending changes and improvements.
- Ensure the quality of applications through adherence to coding standards and conducting thorough testing.
- Maintain and support existing software products to ensure their high availability and reliability.
- Implement software enhancements and suggest improvements for software architecture and processes.
- Analyze and troubleshoot software problems reported by clients or team members for timely resolution.
- Stay updated with the latest industry trends to contribute to continuous innovation and improvements.
Software Development
Posted 21 days ago
Job Viewed
Job Description
Job Type: OJT + Full-Time Employment (Post OJT)
Location: Remote / Onsite (As per company requirements)
Program Duration: 6 or 12 months
Salary (Post OJT): 1.2 LPA 2.4 LPA
Training Fee:
- 6 Months OJT: 30,000
- 12 Months OJT: 60,000
Job Description:
Are you looking to launch your IT career with hands-on experience and a guaranteed job? Our IT On-the-Job Training (OJT) program is designed for fresh graduates and aspiring IT professionals to gain real-world exposure, work on live projects, and develop in-demand technical skills.
This program provides structured training, mentorship, and hands-on project experience across various domains, including Software Development, AI/ML, Data Science, Cloud Computing, Cybersecurity, Web & Mobile App Development, and Digital Marketing.
Upon successful completion of the OJT program, candidates will receive a full-time job offer with a salary package ranging from 1.2 LPA to 2.4 LPA.
Key Responsibilities:
- Work on real-world IT projects under the guidance of industry experts.
- Gain hands-on experience in programming, data analysis, cloud technologies, AI/ML, cybersecurity, and more.
- Learn industry-standard tools, frameworks, and methodologies.
- Collaborate with teams on software development, IT support, and digital transformation projects.
- Participate in technical training sessions, workshops, and mentorship programs.
- Develop problem-solving skills and industry knowledge to become job-ready.
Eligibility Criteria:
- Fresh graduates, final-year students, or IT aspirants eager to gain practical experience.
- Basic knowledge of programming, databases, or IT-related concepts (preferred but not mandatory).
- Willingness to learn, adapt, and work on real-world projects.
- Strong analytical and problem-solving skills.
Program Benefits:
Guaranteed Job Offer upon OJT completion.
Real-world experience with live IT projects.
Industry-recognized certification upon successful training completion.
Expert mentorship and career guidance throughout the program.
Fast-track your IT career with hands-on exposure to cutting-edge technologies.
Software Development Specialist
Posted today
Job Viewed
Job Description
+ Perform SQL Server database installation, instance creation, patching, migrations, and upgrades.
+ Perform and oversee day-to-day database activities related to MS SQL server error logs, backups, integrity checks, optimizations, refreshing re indexing, performance tuning and troubleshooting.
+ Develop database scripts for database operational tasks.
+ On-call production support during non-business hrs on a rotational basis within the DBA team.
+ Develop, establish and maintain overall database standards, processes related documentation and workflows necessary for production using DTS packages, stored procedures, batch jobs and system reports.
+ Installing, configuring, administering of MSSQL server and securing production servers.
+ Develop best practices for SQL Server AlwaysOn Availability Groups and performing AlwaysOn configuration and supports tasks.
**Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)**
+ **Minimum 8+ years** of experience which includes MSSQL in Database Administration & Development, System Analysis, Design, Security and Support of MS SQL Server diff, Testing, Development, Replication & Cluster Server Environments.
+ Good experience with SQL Server Integration Services (SSIS), Analysis Services (SSAS), Reporting Services (SSRS), and Power BI tools.
+ Experience in Migrating Database to AWS and Azure Cloud - **2-4 Years experience.**
+ Experience in configuring backup strategy and in case of database failure, to recovery the database point in time.
+ Redgate DB monitoring tool implementation, administration experience - **2 years experience** .