2,466 Scripting jobs in India

Role & responsibilities

• Formatting, editing and proofreading English subtitles for audio and grammatical accuracy for major Hollywood studios
• Formatting, editing and proofreading English subtitles intended for the deaf and hard of hearing. Footnoting cultural references and expressions as an aid to translators
• Performing audio fidelity quality checks (ensuring subtitles match the audio)
• Localizing language and spelling for British and U.S. English releases
• Manipulating English files using proprietary software, including preparing scripts and running conversions between formats
• Staying abreast of changing studio requests and ensuring the timely delivery of projects
• Editing DHI files as per the set quality and quantity benchmarks on the team
• Ability to accurately identify, locate and use team documentation like checklists, work instructions, manual, client documents etc
• Ability to navigate on Sfera and the database well
• The Editor needs to be able to identify and report problems as soon as they occur when working on files
• Reading all emails addressed to them by their leads and managers
• Good process knowledge in order to produce a quality product

.

Skills and personal attributes

• Exceptional audio sensitivity ability to understand spoken American English.
• Good comprehension skills.
• Effective communication skills.
• Proven research skills and fact-checking using Internet-based search engines.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint. Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• To be regular in attendance.
• Have a good attitude towards co-workers and superiors.
• Proficiency in relevant software.
• He/she needs to be able to work without too much supervision.
• To be willing to take on new responsibilities

Note:

• Applicant should be flexible with change in work weeks and/or shift if there's a business need.
• Transport - free pick-up and drop facility from your residence to work and back.
• Meals - Breakfast, Lunch and dinner will be served in the facility.
• This will be Work from office role.

Role & responsibilities

• Formatting, editing and proofreading English subtitles for audio and grammatical accuracy for major Hollywood studios
• Formatting, editing and proofreading English subtitles intended for the deaf and hard of hearing. Footnoting cultural references and expressions as an aid to translators
• Performing audio fidelity quality checks (ensuring subtitles match the audio)
• Localizing language and spelling for British and U.S. English releases
• Manipulating English files using proprietary software, including preparing scripts and running conversions between formats
• Staying abreast of changing studio requests and ensuring the timely delivery of projects
• Editing DHI files as per the set quality and quantity benchmarks on the team
• Ability to accurately identify, locate and use team documentation like checklists, work instructions, manual, client documents etc
• Ability to navigate on Sfera and the database well
• The Editor needs to be able to identify and report problems as soon as they occur when working on files
• Reading all emails addressed to them by their leads and managers
• Good process knowledge in order to produce a quality product

.

Skills and personal attributes

• Exceptional audio sensitivity ability to understand spoken American English.
• Good comprehension skills.
• Effective communication skills.
• Proven research skills and fact-checking using Internet-based search engines.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint. Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• To be regular in attendance.
• Have a good attitude towards co-workers and superiors.
• Proficiency in relevant software.
• He/she needs to be able to work without too much supervision.
• To be willing to take on new responsibilities

Note:

• Applicant should be flexible with change in work weeks and/or shift if there's a business need.
• Transport - free pick-up and drop facility from your residence to work and back.
• Meals - Breakfast, Lunch and dinner will be served in the facility.
• This will be Work from office role.

Job Description::

Finacle ( Location:  Bangalore & Chennai)

Education

Degree, Post graduate in Computer Science or related field (or equivalent industry experience)

Experience

• Minimum 5 years of Product experience in FINACLE Core Banking product  (INFOSYS/EDGEVERVE)
  
• Working experience on FINACLE 11 requirement and product capability along with Customization architecture
  Experience in handling FINACLE Interfacing requirements (Custom and Product APIs/Connect 24/Finacle Integrator)
  Need to have experience of direct interaction with Clients
  

• Technical Skills
  

  • Good understanding of FINACLE Product Architecture & Customization layers.
    
  • Finacle customization flow understanding (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process and debugging)
    
  • Experience in best practices to be followed in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) related to Finacle application.
    
  • Experience in Finacle scripting, Unix shell scripting and Report designing.
    
  • Good understanding of Finacle Integrator and feasible enhancements to the same.
    

   
  

  Functional Skills
  

  • Finacle Core Banking Functional knowledge
    
  • Good understanding of Banking domain and terminologies used.
    
  • Finacle certification from Infosys will be added advantage
    
  • Finacle CRM and Admin module (FINFADM/SSOADM)
    
  • Experience in following best Coding, Security, Unit testing and Documentation standards and practices
    
  • Experience in Agile methodology.
    
  • Ensure quality of technical and application architecture and design of systems across the organization.
    
  • Effectively research and benchmark technology against other best in class technologies.
    

   
  

  Soft Skills
  

  • Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience.
    
  • Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.
    
  • Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management
    

Job Description::

Finacle ( Location:  Bangalore & Chennai)

Education

Degree, Post graduate in Computer Science or related field (or equivalent industry experience)

Experience

• Minimum 5 years of Product experience in FINACLE Core Banking product  (INFOSYS/EDGEVERVE)
  
• Working experience on FINACLE 11 requirement and product capability along with Customization architecture
  Experience in handling FINACLE Interfacing requirements (Custom and Product APIs/Connect 24/Finacle Integrator)
  Need to have experience of direct interaction with Clients
  

• Technical Skills
  

  • Good understanding of FINACLE Product Architecture & Customization layers.
    
  • Finacle customization flow understanding (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process and debugging)
    
  • Experience in best practices to be followed in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) related to Finacle application.
    
  • Experience in Finacle scripting, Unix shell scripting and Report designing.
    
  • Good understanding of Finacle Integrator and feasible enhancements to the same.
    

   
  

  Functional Skills
  

  • Finacle Core Banking Functional knowledge
    
  • Good understanding of Banking domain and terminologies used.
    
  • Finacle certification from Infosys will be added advantage
    
  • Finacle CRM and Admin module (FINFADM/SSOADM)
    
  • Experience in following best Coding, Security, Unit testing and Documentation standards and practices
    
  • Experience in Agile methodology.
    
  • Ensure quality of technical and application architecture and design of systems across the organization.
    
  • Effectively research and benchmark technology against other best in class technologies.
    

   
  

  Soft Skills
  

  • Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience.
    
  • Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.
    
  • Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management
    

Role & responsibilities

• Formatting, editing and proofreading English subtitles for audio and grammatical accuracy for major Hollywood studios
• Formatting, editing and proofreading English subtitles intended for the deaf and hard of hearing. Footnoting cultural references and expressions as an aid to translators
• Performing audio fidelity quality checks (ensuring subtitles match the audio)
• Localizing language and spelling for British and U.S. English releases
• Manipulating English files using proprietary software, including preparing scripts and running conversions between formats
• Staying abreast of changing studio requests and ensuring the timely delivery of projects
• Editing DHI files as per the set quality and quantity benchmarks on the team
• Ability to accurately identify, locate and use team documentation like checklists, work instructions, manual, client documents etc
• Ability to navigate on Sfera and the database well
• The Editor needs to be able to identify and report problems as soon as they occur when working on files
• Reading all emails addressed to them by their leads and managers
• Good process knowledge in order to produce a quality product

.

Skills and personal attributes

• Exceptional audio sensitivity ability to understand spoken American English.
• Good comprehension skills.
• Effective communication skills.
• Proven research skills and fact-checking using Internet-based search engines.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint. Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• To be regular in attendance.
• Have a good attitude towards co-workers and superiors.
• Proficiency in relevant software.
• He/she needs to be able to work without too much supervision.
• To be willing to take on new responsibilities

Note:

• Applicant should be flexible with change in work weeks and/or shift if there's a business need.
• Transport - free pick-up and drop facility from your residence to work and back.
• Meals - Breakfast, Lunch and dinner will be served in the facility.
• This will be Work from office role.

Role & responsibilities

• Formatting, editing and proofreading English subtitles for audio and grammatical accuracy for major Hollywood studios
• Formatting, editing and proofreading English subtitles intended for the deaf and hard of hearing. Footnoting cultural references and expressions as an aid to translators
• Performing audio fidelity quality checks (ensuring subtitles match the audio)
• Localizing language and spelling for British and U.S. English releases
• Manipulating English files using proprietary software, including preparing scripts and running conversions between formats
• Staying abreast of changing studio requests and ensuring the timely delivery of projects
• Editing DHI files as per the set quality and quantity benchmarks on the team
• Ability to accurately identify, locate and use team documentation like checklists, work instructions, manual, client documents etc
• Ability to navigate on Sfera and the database well
• The Editor needs to be able to identify and report problems as soon as they occur when working on files
• Reading all emails addressed to them by their leads and managers
• Good process knowledge in order to produce a quality product

.

Skills and personal attributes

• Exceptional audio sensitivity ability to understand spoken American English.
• Good comprehension skills.
• Effective communication skills.
• Proven research skills and fact-checking using Internet-based search engines.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint. Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• To be regular in attendance.
• Have a good attitude towards co-workers and superiors.
• Proficiency in relevant software.
• He/she needs to be able to work without too much supervision.
• To be willing to take on new responsibilities

Note:

• Applicant should be flexible with change in work weeks and/or shift if there's a business need.
• Transport - free pick-up and drop facility from your residence to work and back.
• Meals - Breakfast, Lunch and dinner will be served in the facility.
• This will be Work from office role.

Job Description::

Finacle ( Location: Bangalore & Chennai)

Education

Degree, Post graduate in Computer Science or related field (or equivalent industry experience)

Experience

Technical Skills

Functional Skills

Soft Skills

Requirement:

• Location: Chennai WFO
• Notice: Immediate/Serving notice - 30 days only.
• Skill: IVR Scripting (Genesys)
• Experience: 5+ years
• Role: Software Engineer

Experience:

Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.

GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.

Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.

Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.

Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.

Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.

Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.

Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.

Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.

Note: Looking for immediate to 30 days’ Notice period candidates only

Interested candidates please share your CV to with below details:

Total Exp:

Relevant Exp in Genesys :

Relevant Exp in IVR Scripting:

Relevant Exp in Banking Domain:

Current CTC:

Expected CTC:

Current location:

Preferred location:

Notice period: