238 Seasonal Delivery jobs in India

Our client is seeking reliable and efficient Delivery Drivers to join their dynamic food service team in Pune, Maharashtra, IN . This is a hands-on role responsible for the timely and safe delivery of food orders to customers. The ideal candidate will have a valid driver's license, a clean driving record, and a strong sense of responsibility. You will be expected to navigate efficiently through the city, maintain a professional demeanor when interacting with customers, and ensure the food is delivered in optimal condition. This position requires punctuality, excellent time management skills, and the ability to work independently. You will be provided with a delivery vehicle and necessary equipment, but a personal smartphone with GPS capabilities is required for navigation and order management. Flexibility in working hours, including evenings and weekends, is often necessary to meet customer demand.

Responsibilities:

• Pick up food orders from restaurants or kitchens and deliver them to customers' addresses.
• Ensure timely delivery of orders, adhering to estimated delivery times.
• Navigate efficiently using GPS and knowledge of local routes.
• Handle cash and digital payments accurately.
• Maintain the cleanliness and condition of the delivery vehicle.
• Provide excellent customer service during delivery interactions.
• Communicate effectively with dispatch and customers regarding delivery status or any issues.
• Follow all traffic laws and safety regulations.
• Report any vehicle maintenance needs or issues promptly.
• Maintain a professional appearance and attitude.
• Accurately track deliveries and report on completed routes.
• Assist with other duties as assigned, such as order verification or packaging.

Qualifications:

• Valid driver's license and a clean driving record.
• Proof of vehicle insurance and registration.
• Access to a reliable vehicle (if not provided by the client) and a smartphone with data plan.
• Good knowledge of local traffic laws and street layouts in Pune, Maharashtra, IN .
• Excellent time management and organizational skills.
• Ability to lift and carry food orders (up to a certain weight).
• Strong customer service and communication skills.
• Ability to work independently and follow instructions.
• Punctual and reliable.
• Ability to work flexible hours, including evenings, weekends, and holidays.

This is an excellent opportunity for a dependable individual to join a growing food delivery service in Pune, Maharashtra, IN . Our client values professionalism, efficiency, and customer satisfaction. The successful candidate will play a crucial role in ensuring customers receive their orders promptly and in excellent condition, contributing to the positive reputation of the service.

Our client is looking for a reliable and experienced Senior Delivery Driver to join their rapidly growing expedited services team. This is a fully remote position, allowing you to manage your deliveries and routes efficiently from your home base, serving the **Gurugram, Haryana, IN** region and beyond. You will be responsible for the safe, timely, and efficient delivery of packages and goods to customers, ensuring excellent customer service at every point of contact. As a Senior Driver, you will be expected to handle more complex deliveries, provide guidance to newer team members, and assist with route optimization. Responsibilities include performing pre-trip and post-trip vehicle inspections, maintaining accurate delivery logs, and ensuring all packages are handled with care. You will operate a variety of vehicles, adhering strictly to traffic laws and company safety protocols. Exceptional navigation skills and a thorough knowledge of the Gurugram and surrounding areas are essential. You will be the face of our client to many customers, so a professional demeanor and strong communication skills are vital. This role requires a high degree of responsibility, self-motivation, and the ability to work independently. A clean driving record and a valid commercial driver's license (if applicable to the vehicle class) are mandatory. The ability to lift and move packages of varying weights is also necessary. This remote-first role emphasizes flexibility and autonomy, empowering you to manage your workload effectively while ensuring our clients receive their goods promptly and securely. We are committed to providing a supportive and efficient working environment for our dedicated delivery professionals.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.
As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.
You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.
When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.
As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.
If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Key Responsibilities:**
**Required Skills & Experience:**
+ 15-20 years of progressive experience in IT service delivery, with at least 5+ years in a senior leadership role.
+ Proven track record in managing large-scale EUS operations across geographies.
+ Deep understanding of ITIL, ITSM platforms (e.g., ServiceNow), and KPI-driven service management.
+ Strong experience in workplace transformation, collaboration tools (M365, Teams), mobility, and desktop engineering.
+ **Technical** **Skills** : Should be familiar with Microsoft Technologies and products which includes O365, Microsoft Exchange, M365, Mobile Device Management, Microsoft Configuration Manager, Azure AD, Virtualization VDI, Microsoft Copilot, Ms Teams and so on. **(** **Must to** **have)**
+ Experience with remote/hybrid workforce support models.
+ Strong leadership, stakeholder management, and communication skills.
+ Ability to influence and partner with cross-functional teams globally.
**Strategic Leadership**
+ Define and lead the enterprise-wide End User Services strategy aligned with business goals.
+ Drive innovation in the digital workplace-implementing modern tools, self-service platforms, and automation to enhance user experience.
+ Collaborate with IT leadership and business stakeholders to identify opportunities for technology-driven improvements.
+ Contribute to GP% targets by establishing a formal program to drive YOY CTO; meet or exceed chargeable utilization targets through series of Delivery Excellence and Resource Optimization programs -Automation, Productivity, Utilization, Pyramid, Shoring and Vended Spend.
+ Drive client success through client centric focused delivery. Achieve Green Client Health Account target of 96%, SLA % target of 99.7%, and zero Chronic Mobility account target. Partnership with DPEs pro-actively to achieve NPS target and YTY improvement for accounts with DWS scope.
**Service Delivery Management**
+ Lead global EUS operations including Service Desk, Desktop Support, Mobility, Collaboration Tools, EUC (End User Computing), and ITSM tools.
+ Ensure ITIL-aligned service delivery with high SLAs, availability, and end-user satisfaction.
+ Monitor service KPIs, manage vendor SLAs, and implement continuous improvement initiatives.
**Team & Vendor Management**
+ Lead, mentor, and develop a global team of EUS professionals and managers.
+ Manage relationships with strategic partners, MSPs, and OEM vendors to ensure performance, compliance, and cost-effectiveness.
**Digital Transformation**
+ Drive workplace modernization initiatives including Windows 11 migrations, M365 adoption, VDI, and cloud-first strategies.
+ Evaluate and implement AI/chatbot solutions, self-healing capabilities, and predictive support.
**Governance & Compliance**
+ Ensure compliance with corporate policies, data protection regulations, and cybersecurity best practices.
+ Own the lifecycle management of end-user devices, software licenses, and asset management.
**Stakeholder Management**
+ Act as a key point of contact for senior business leaders regarding IT service delivery.
+ Foster a culture of customer-centricity and service excellence.
**Preferred Qualifications:**
+ Bachelor's/Master's Degree in Computer Science, Information Technology, or related field.
+ ITIL v3/v4 Certification (Foundation or higher).
+ PMP/Prince2 or equivalent project management certification (nice to have).
+ Experience with automation, AI Ops, or digital experience monitoring (e.g., Nexthink, Lakeside, etc.) is a plus.
**Success Metrics:**
+ High user satisfaction (CSAT/NPS)
+ SLA adherence and incident reduction
+ Cost efficiency in service delivery
+ Innovation in digital workplace tools
+ Team engagement and retention
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Job Title: SAP Application Services Delivery Manager
• Location: Location: India
• Experience: 12-15 years in SAP with at least 5 years in AMS leadership roles

Role Overview:

The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application Management Services for one or more global clients. This includes managing steady-state operations, driving service improvement initiatives, handling client relationships, and ensuring adherence to SLAs and KPIs. The ideal candidate will possess strong delivery governance, team leadership, client management, and transformation experience across SAP ECC and/or S/4HANA environments.

Key Responsibilities:

1. Delivery Management

• Manage the delivery of SAP AMS including Incident, Problem, Change, Service Request, and Release Management across SAP Landscape
• Ensure high service availability and performance, with adherence to defined SLAs
• Lead root cause analysis and drive permanent resolution for recurring issues
• Manage transition and steady-state support phases for new or expanding engagements

2. Client Engagement

• Act as the primary point of contact for client stakeholders, managing expectations and ensuring satisfaction
• Participate in regular governance meetings, provide reporting, insights, and continuous improvement updates
• Build trusted advisor relationships with client IT and business leaders

3. Team Leadership

• Manage and mentor a team of SAP consultants and support analysts across onshore/offshore models
• Drive knowledge management, skill enhancement, and competency development within the team
• Support resource planning, onboarding, and performance management

4. Continuous Improvement & Transformation

• Identify automation, innovation, and shift-left opportunities to enhance delivery efficiency
• Support the adoption of tools such as SAP Solution Manager, ChaRM, Focused Build, BTP, and AI/ML-based ticket resolution
• Drive service transformation initiatives aligned with DevOps, ITILv4, and agile delivery models

5. Financial & Contractual Oversight

• Monitor and manage budgets, forecasts, and billing
• Ensure compliance with contract terms, scope, and service levels

Required Skills and Experience:

• Strong knowledge of SAP ERP (ECC or S/4HANA), and familiarity with key modules like SD, MM, PP, FI/CO, HCM, etc.
• Experience in managing large SAP AMS engagements across multi-country landscapes
• Proficiency in ITIL processes and tools for service management
• Strong problem-solving, escalation management, and stakeholder engagement skills
• Excellent communication, leadership, and presentation abilities

Preferred Qualifications:

• SAP Certification(s) in relevant module(s)
• ITIL v3/v4 Certification
• Experience with RISE with SAP, SAP BTP, and cloud-based SAP applications
• Familiarity with observability, AIOps, or automation platforms

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.
The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Advanced understanding of managed services, including infrastructure, cloud, security, and support
+ Advanced proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Advanced familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail.
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Advanced demonstrated experience in a managed services and/or support services environment.
+ Advanced demonstrated experience in managed services - service delivery and client management.
+ Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Advanced demonstrated experience in monitoring contract performance.
+ Advanced demonstrated experience in managing service delivery projects for clients.
+ Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.
The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Advanced understanding of managed services, including infrastructure, cloud, security, and support
+ Advanced proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Advanced familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail.
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Advanced demonstrated experience in a managed services and/or support services environment.
+ Advanced demonstrated experience in managed services - service delivery and client management.
+ Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Advanced demonstrated experience in monitoring contract performance.
+ Advanced demonstrated experience in managing service delivery projects for clients.
+ Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 15+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies.
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 15+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies.
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 15+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies.
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.