1,841 Second Shift jobs in India

Customer Success Manager I - INNight ShiftMust have Exp in handling Cloud base customers Core skills: Retention, renewal and Churn mitigation !CSM are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client –identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both.Pre‑sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.Post‑sale: Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities.

JOB REQUIREMENTS:

Building strong partnership relationships with customers

Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales

Schedule customer maintenances and ensure appropriate quality checks have been completed

Manage customer projects and oversee maintenance schedules for on time delivery

Review service failures and produce incident reports when required

Validate, negotiate and process service credits

Produce and maintain service improvement plans

Manage contract renewal negotiations

Ensure appropriate documentation is in place for specific support requirements Device/Account level instructions

Organize and chair customer meetings

Produce ad-hoc reports when required MAR,SIR

Responsible for adhering to company security policies and procedure as directed.

Identify and assist with coaching and development for team members

Seek opportunities to drive change and development to products, the team and processes 

Key Performance Indicators

Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores

Engagement of every customer within their customer base

Contribute to install base growth by identifying new business / upgrade opportunities

Accurately forecast churn and engage managers / business development consultants to avoid defection

Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy

Control credit memos through good administrative control and negotiation on service failures

Self-initiated to meet objectives

Arranged and co-ordinates training and mentoring sessions 

"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Description:
Minimum 6–7 years of experience in Accounts Payable.
Must have hands-on experience in vendor set-up and review processes
Strong exposure to high-volume transactions and payment run processes
Well-versed in managing SLAs and KPIs in a dynamic environment

Requirements

Position: Team Lead – Accounts Payable
Location: Hyderabad
Company: Cognizant
Shift: US Shift (Work from Office – 5 days a week)
Academic Qualification: / / MBA

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
**Job Description:**
**Educational and Experience Requirements:**
**Education:**
+ Bachelor's degree in pharmacy (B Pharm) or Chemical Engineering.
+ Graduated from a reputed university or college, such as NITs, RECs, or Tier-1 state colleges.
**Experience:**
+ 3 to 7 years of experience in manufacturing or production.
**Job Description**
**Mixing and Filling Operations**
+ Expert in **liquid-liquid** and **solid-liquid mixing** and filling processes.
+ Proficient in **packaging operations** with a focus on accuracy, hygiene, and efficiency.
**Regulatory Compliance**
+ Implement and oversee manufacturing practices in strict adherence to **FDA** , **WHO** , and **cGMP** guidelines.
+ Ensure processes meet global **quality and safety standards** .
**Project Management**
+ Successfully managed projects aimed at **cycle time reduction** , **productivity improvements** , and **line balancing** .
+ Demonstrated ability to drive cross-functional teams towards project milestones and KPIs.
**Safety & Risk Analysis**
+ Conduct **Pre-Startup Safety Reviews (PSI)** , **HAZOP** , and **Process Hazard Analysis (PHA)** for new product introductions.
+ Lead all **Process Hazard Management** activities for existing products to ensure safe and reliable operations.
**Process Analysis & Optimization**
+ Perform **process capability studies** , **What-if analyses** , and **variability studies** to optimize performance.
+ Define and refine key process parameters such as **cycle time** , **lead time** , **takt time** , and **line balancing** .
**Process & Equipment Qualification**
+ Lead and support **process qualifications** , **change control** , and **IQ/OQ (Installation & Operational Qualification)** .
+ Accountable for **equipment calibration** and maintaining validation records.
**Operational Excellence**
+ Foster **shop floor discipline** , **team engagement** , and a culture of **5S** , system adherence, and compliance.
+ Drive **continuous improvement** through **SPC (Statistical Process Control)** and **process mapping** .
**Documentation & Training**
+ Manage **production reporting** and ensure all process documentation is up to date.
+ Conduct **training programs** for team members on SOPs and best practices.
**Customer-Centric Quality Management**
+ Conduct **root cause analyses** for customer complaints and deviations.
+ Implement **Corrective and Preventive Actions (CAPA)** to drive continuous quality improvements.
**Operational Management**
+ Monitor and maintain **line flow** , **output** , and **process control** for optimal production efficiency.
**Capacity Planning & Resource Management**
+ Develop and execute **capacity plans** , **shift planning** , **material issuance** , and **manpower loading** .
+ Use **SAP** applications (preferred) for planning, tracking, and analysis.
**Improvement Initiatives**
+ Spearhead **yield improvement** , **OEE (Overall Equipment Effectiveness)** , and **automation** projects.
+ Apply **Industrial Engineering techniques** like **cycle time** , **method** , and **work studies** to improve productivity, quality, and safety.
**Process Redesign & Layout Optimization**
+ Identify opportunities and implement **process redesigns** , **layout modifications** , and **workflow enhancements** to boost efficiency and reduce waste.
**1. Certifications**
+ **Six Sigma Green Belt** certification is preferred (not mandatory).
**2. Regulatory & Industry Compliance**
+ Proven experience working with **FDA** , **WHO** , and **cGMP** standards.
+ Sound understanding of **ICH** and **WHO guidelines** related to pharmaceutical manufacturing and quality systems.
**3. Technical Proficiency**
+ Hands-on experience in **commissioning and qualification processes** (IQ, OQ, PQ).
+ Familiarity with validation protocols and regulatory documentation.
**4. Industry Exposure**
+ Demonstrated exposure to the **pharmaceutical** and **healthcare** industries, preferably in manufacturing or process engineering roles.
**5. Corporate Experience**
+ Experience working in **multinational corporations (MNCs)** is preferred.
+ Ability to work within **structured environments** and adhere to global corporate policies.
**6. Career Stability**
+ Shows a **stable career progression** with limited job-hopping.
+ Preference for candidates with **long-term tenures** in previous roles, reflecting reliability and commitment.
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Our client is seeking an experienced and motivated Production Shift Supervisor to oversee operations in their state-of-the-art facility in **Chennai, Tamil Nadu, IN**. This role is critical in ensuring the efficient and safe production of high-quality goods. As a Shift Supervisor, you will lead a team of production operators and technicians, managing all aspects of the production process during your assigned shift. Key responsibilities include coordinating daily production activities, monitoring equipment performance, troubleshooting operational issues, and ensuring adherence to production schedules and targets. You will be responsible for enforcing safety protocols, conducting regular safety inspections, and promoting a strong safety culture within the team. This role also involves supervising staff, providing training and performance feedback, and ensuring efficient resource allocation, including materials and labor. You will work closely with quality control personnel to maintain product standards and implement corrective actions when necessary. The ideal candidate will possess strong leadership and team management skills, excellent problem-solving abilities, and a thorough understanding of manufacturing processes and equipment. Experience in lean manufacturing principles and continuous improvement methodologies is highly desirable. A Bachelor's degree in Engineering, Manufacturing Technology, or a related field, along with a minimum of 3-5 years of experience in a manufacturing or production environment, preferably in a supervisory role, is required. If you are a results-oriented leader committed to operational excellence and driving team performance, we invite you to apply.

Responsibilities:Supervise Production Team (Shahada Workforce): Lead, motivate, and supervise a team of production operators within the assigned area or shift in the Shahada plant. Provide guidance, training, and support to ensure optimal performance.Monitor Production Processes: Oversee daily production activities to ensure adherence to production schedules, quality standards, and standard operating procedures (SOPs). Identify and address any deviations or issues promptly.Ensure Quality Standards: Monitor product quality throughout the production process, conduct regular checks, and ensure compliance with quality control procedures. Report any quality issues and participate in implementing corrective actions.Maintain Safety Standards: Enforce all safety regulations and procedures within the production area, ensuring a safe working environment for all team members in the Shahada facility. Conduct safety briefings and address any potential hazards.Meet Production Targets: Monitor production output and efficiency against targets. Implement strategies to maximize productivity and minimize downtime. Report progress and any challenges to the Production Manager.Resource Management: Manage and allocate resources effectively, including manpower, materials, and equipment, within the assigned area or shift to optimize production flow.Problem Solving and Troubleshooting: Identify and resolve production-related issues and equipment malfunctions in a timely and efficient manner. Escalate complex problems to the appropriate personnel.Training and Development: Provide on-the-job training to new and existing production operators, ensuring they have the necessary skills and knowledge to perform their tasks effectively.Communication and Coordination (Local Emphasis): Communicate clearly and effectively with production team members, other supervisors, and support departments (maintenance, quality, etc.) in Marathi and Hindi. Basic English may be required for certain document

Experience

2 - 4 Years

No. of Openings

2

Education

B.E

Role

Production Shift Supervisor

Industry Type

Manufacturing / Production / Quality

Gender

( Male / Female )

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office

Face interview location

impact HR services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner

responsibilities:supervise production team (shahada workforce): lead, motivate, and supervise a team of production operators within the assigned area or shift in the shahada plant. provide guidance, training, and support to ensure optimal performance.monitor production processes: oversee daily production activities to ensure adherence to production schedules, quality standards, and standard operating procedures (sops). identify and address any deviations or issues promptly.ensure quality standards: monitor product quality throughout the production process, conduct regular checks, and ensure compliance with quality control procedures. report any quality issues and participate in implementing corrective actions.maintain safety standards: enforce all safety regulations and procedures within the production area, ensuring a safe working environment for all team members in the shahada facility. conduct safety briefings and address any potential hazards.meet production targets: monitor production output and efficiency against targets. implement strategies to maximize productivity and minimize downtime. report progress and any challenges to the production manager.resource management: manage and allocate resources effectively, including manpower, materials, and equipment, within the assigned area or shift to optimize production flow.problem solving and troubleshooting: identify and resolve production-related issues and equipment malfunctions in a timely and efficient manner. escalate complex problems to the appropriate personnel.training and development: provide on-the-job training to new and existing production operators, ensuring they have the necessary skills and knowledge to perform their tasks effectively.communication and coordination (local emphasis): communicate clearly and effectively with production team members, other supervisors, and support departments (maintenance, quality, etc.) in marathi and hindi. basic english may be required for certain document

Experience

2 - 4 Years

No. of Openings

2

Education

B.E

Role

Production Shift Supervisor

Industry Type

Manufacturing / Production / Quality

Gender

( Male / Female )

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office

Face interview location

impact HR services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner

1. Casual Labour Management:  Supervise and coordinate with shift casual laborers to ensure they are properly trained and productive
2. Assign daily tasks and responsibilities to production workers in different areas of the facility. Ensure proper division of labor across various production lines.
3. Monitor the progress and efficiency of the production process, identifying any potential bottlenecks.
4. Ensure that production targets for input (raw materials) and output (finished products) are achieved during the shift.
5. Production Yield Monitoring (IP/OP) : Track and update the input (raw materials, ingredients) and output (finished pet food products) to ensure optimal production yield.
6. Hygiene & Sanitation : Ensure that the production area adheres to strict hygiene and cleanliness standards.
7. Monitor and maintain a clean and safe working environment to meet food safety regulations.
8. Oversee the cleaning schedules and ensure compliance with sanitation protocols.
9. Ensure proper waste management and disposal of any contaminants.
10. PPE Compliance:  Ensure all production staff are wearing the required PPE (gloves, hairnets, masks, etc.) as per safety guidelines.
11. Monitor adherence to safety protocols to minimize workplace injuries and contamination risks.
12. Conduct regular checks and audits to ensure compliance with PPE requirements.
13. Quality Control: Ensure that production processes meet quality standards and product specifications.
14. Monitor critical control points during the production process to maintain product consistency and quality.
15. Shift Reporting:  Maintain accurate records and reports for the shift, including production yield, labor attendance, any incidents, and hygiene audits.
16. Communicate any shift-related issues or challenges to the Production Manager.
17. Conduct a handover at the end of the shift to ensure smooth continuity of operations.
18. SAP entries of production.

Skills Required
Operational Excellence, Process Improvement, Manufacturing Process, Production, Safety, Labour Management, Quality Control