3,708 Senior Customer Success Manager jobs in India

About us:

We are a 9+ year-old IT Consulting & Services firm specializing in Digital Transformation, serving predominantly US-based clients.

• Current Size: 680+ associates across Pune, Bhopal, Hyderabad, with a growing US presence
• Growth Trajectory: 40%+ CAGR, targeting 1,500 associates in the next 4 years
• Structure: Matrix organization spanning Sales, CSM, Delivery, and Practices
• Culture: Distinguished by industry-leading practices such as continuous performance management (no bell curve), ESOP-based wealth creation, and strong employee engagement
• Leadership: A senior leadership team with 20+ years of experience each from global IT services firms
• Future Aspiration: Scale globally, strengthen our employer brand, become investor-ready, and ultimately aspire to ring the bell

Requirement:

• Played the role of CSM, Account Manager, Client Partner for a $ 10M + Client/Channel
• Extensive experience in Software Consulting and Services. Should understand technology, solutioning and delivery. Should have experience managing and cross selling Cloud native application development, cloud migration, modernisation, Quality Assurance, Data engineering, IT IS and AI. Please see our services at
• Preferable if hands on Software engineering experience in earlier 1-4 years will be a plus
• Onsite experience in US or Europe for at least 2 years in the role of CSM
• Should have experience of managing RFP cycle including solutioning, commercials, client presentations, negotiations and closure
• This role requires working from office for all 5 days per week
• This role does not involve license sale, license renewals or product sale.

Responsibilities:

Area

KRA

Growth

• Own revenue targets for your accounts, increase walletshare
• Deliver margin targets
• Create and manage pipeline in CRM
• Work with the practices to ensure fulfilment of roles

Relationship Management

• Maintain Client Relationship at CXO and next levels
• Manage Governance through QBR, MBR and regular meetings
• Own CSAT score
• Walk the floor of client’s India offices

Account Management

• Create Account Plan
• Maintain Account Contacts
• Opportunity Updates
• Manage Resource / Revenue Forecast

Thought Leadership

• Understand the Clients strategic direction
• Leverage organization thought leaders to position transformation, trends and gain Mindshare

Position Overview

The Assistant Manager / Manager - Customer Success will act as a trusted advisor to students and parents, guiding them through the entire education loan process from initial inquiry to final disbursement and beyond. This role is crucial for building strong relationships, ensuring customer satisfaction, and maintaining a high level of operational efficiency. The ideal candidate will be a compassionate, detail-oriented professional with a strong understanding of financial services and a commitment to a customer-first mindset. 

Responsibilities

• End-to-End Advisory: Act as a trusted advisor to students and parents, helping them navigate the education loan process from start to finish.

• Personalized Counseling: Provide personalized counseling on various loan products, eligibility criteria, required documentation, and repayment structures.

• Lead Management: Follow up on potential leads and actively work to convert them into successful loan applications.

• Partner Liaison: Liaise with banks, NBFCs, and other lending partners to ensure timely approvals, disbursements, and swift resolution of any issues.

• Application Monitoring: Proactively monitor the progress of applications and provide regular, timely updates to students and parents at every stage.

• Post-Disbursement Support: Conduct post-disbursement follow-ups to address any queries, repayment concerns, or refinancing opportunities.

• Customer Satisfaction: Maintain high customer satisfaction scores by addressing escalations promptly and empathetically.

• Reporting and Administration: Maintain and share Business MIS reports and coordinate the receiving and making of payments for the business executed.

Requirements

• Education: Bachelor’s degree in Business, Finance, or a related field.
• Experience: 2–6 years of experience in a customer success, relationship management, or financial services counseling role.
• Knowledge: Strong knowledge of education loans, financial documentation, or study abroad processes is highly desirable.
• Skills: Excellent interpersonal, problem-solving, and communication skills, with the ability to manage multiple student cases simultaneously and with high attention to detail.
• Mindset: A strong customer-first mindset with empathy for students and families making critical financial decisions.

Benefits

• Competitive salary commensurate with experience.
• Professional development opportunities.
• Dynamic and inclusive work culture with opportunities for growth and advancement. 

Join us at Edumate Global and be part of a team that is shaping the future of education through student loans. Together, we can make a meaningful impact on the lives of learners around the world. Apply now to embark on an exciting journey with us! 

To know more about SEED, visit our website & social media handles

Website –

Edumate Global Instagram – Edumate Global (@edumateglobal) 

CONTACT INFORMATION

BHAVNA MANCHANDA SEED Global Education | Email ID:

Associate Customer Success Manager at Superset

Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.

We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in unique ways. At present, we work with 700+ colleges and 1800+ recruiters in India and are growing fast. Enterprises like Capgemini, Wipro, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset tools to automate their campus hiring process. 

Location - Bangalore

As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with: 

• Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
• Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
• Handling escalations and ensuring long term working relationship with the respective university POCs, 
• You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
• Keeping a track of adoption metrics to preempt churn rate and managing renewals. 

• You have 1+ years of experience in account management/customer success/client-facing role/operations, 
• You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
• You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
• You are passionate about product craftsmanship and care about great customer experience,
• Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage. 

How can Superset help you on your journey?

• Two things are well ingrained in our culture:
• We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible
• We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work
• If you’re at a stage in life where you are looking for challenges, you’re at the right place, 
• We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
• We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,
• Our people have the freedom to approach, own, and solve problems creatively,
• Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,
• We’re inclusive of a product team who is always listening, deliberating, and delivering.

About the Role

A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

Responsibilities

• Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
• Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
• Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
• Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
• Assess "at risk" projects with internal stakeholders and drive smoother service to clients.
• Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

Skills And Expertise

• Graduation in any stream.
• 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
• Strong in multi-tasking & managing Customer Success and Experience.
• Structured thought process under pressure.
• Ability to give a solution.
• Understanding of home interior design-and-build issues - types of work, common issues etc.

In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.

We’re looking for a Customer Success Manager (CSM) with a passion for driving value, creating impact, and helping clients succeed — specifically in the Oracle Fusion HCM space.

Job Responsibilities:

Acting as a trusted advisor, understanding customer needs and goals

Ownership of multiple project accounts

Proactively identifying and resolving customer(s) issues

Handling the Project Team and ensuring Project Deliverables

Monitoring customer health and proactively addressing churn risk

Tracking key customer success metrics and reporting on progress

Educating customers on best practices

Work directly with the Project Team to plan and execute scheduled activities.

Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.

Actively monitor and track progress toward objectives and project scope,

Plan and schedule project timelines and milestones.

Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.

Facilitate team and user meetings effectively.

Ensure project documents are complete, current, and stored appropriately.

Identifying upsell and cross-sell opportunities to increase customer lifetime value

Required Experience:

8 - 12 Years' experience working in Oracle Landscape.

Strong communication and interpersonal skills

Ability to build trust and rapport with customers

Excellent problem-solving and analytical skills

Proactive and resourceful approach

Deep understanding of the company's product or service

Customer-centric mindset

Proven experience in customer success or project management (or both)

Strong understanding of project management methodologies (e.g., Agile, Waterfall)

Excellent communication, interpersonal, and relationship-building skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Proactive, resourceful, and data-driven approach to problem-solving

Deep understanding of the company's product or service

Strong interpersonal skills.

Strong track record of meeting project objectives.

Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)

ROLE : Manager – Customer Success (Open Position – 1)

LOCATION : Bangalore

REPORTING TO : VP, Customer Success

EXPERIENCE : >6 Years

BRIEF DESCRIPTION

As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.

BROAD RESPONSIBILITIES :

1. Develop Engagement and Relationship at Executive and C-Level
2. Deliver Product Evangelization, workshops, and best practices to empower client teams.
3. Partner with Execs to create thought leadership, webinars, and other client partnership program.
4. Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
5. Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
6. Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
7. Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
8. Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following:
9. Prospect development & lead generation
10. Understanding business and technology scenario/needs
11. Identifying and qualifying opportunities
12. Product demonstrations
13. Preparation of proposals, SOW
14. Final negotiation and closure

QUALIFICATIONS

1. 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients.
2. Proven track record of driving retention and revenue growth within large accounts.
3. Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention).
4. Excellent communication, executive presentation, and stakeholder management skills.
5. Experienced in engaging with C-level executives in Retail & Digital Commerce Industry
6. Self-starter with the ability to work independently.
7. Ready to travel to client locations for business meetings.

EXPERIENCE PREFERRED

1. Experience of working with geographically diverse/distributed teams.
2. Retail/ Digital commerce knowledge and experience highly preferred
3. Experience in CDP, Customer Analytics, Customer Marketing, Personalization, Search

About the Company:

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at .

About Shopalyst:

Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

Job brief :

You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

Responsibilities :

- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)

- Analyze data trends and client performance

- Build and Manage the operations team

- Provide input for product management and engineering teams

Qualifications :

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly-changing environment.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.