2,398 Senior Customer Success Manager jobs in India

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

As a Customer Success Manager , you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.

Key Responsibilities

• Act as the first line of contact for assigned customers, supporting their success journey
• Monitor customer health scores and usage patterns to proactively flag risks or opportunities
• Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
• Maintain accurate records in CRM and CS tools to ensure seamless internal communication
• Help customers adopt best practices and discover new features through regular check-ins
• Contribute to knowledge base content, customer documentation, and internal playbooks

What We’re Looking For

• 1–2 years of experience in Customer Success, Account Management, or Support at a SaaS company
• Strong communication skills, both written and verbal
• Customer-centric mindset with a passion for delivering value and solving problems
• Ability to work in a fast-paced, ambiguous startup environment
• Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
• Technical curiosity or basic understanding of AI/ML is a strong advantage

Why Join Us?

• Join a fast-moving team at the forefront of AI and autonomy
• Make a direct impact on customer experience and retention metrics
• Learn and grow in a zero-to-one CS environment
• Competitive compensation.

Job Description | Manager – Customer Success

About Flexmoney:

Flexmoney’s mission is to “Re-imagine Consumer Finance ” for the mobile-first digital

consumer. Our omni-channel digital affordability platform enables merchants, brands and

other partners to seamlessly embed contextual affordability options across all customer

touchpoints and sales channels to drive the highest conversion and increase customer

satisfaction and loyalty. We work with trusted lending partners (Banks, NBFCs, FinTechs)

to develop and offer RBI-compliant, digital credit products embedded in consumer

journeys.

Flexmoney was instrumental in creating and establishing the “Cardless EMI” payment

category enabling lenders to offer a fully-digital transacting EMI instrument to their users

without the need for a credit card. Our market-leading Online Digital EMI platform powers

affordability for over 68,000 online merchants (including direct integration with

marquee merchants Flipkart, Amazon and MakeMyTrip) across categories such as

travel, insurance, home, fashion, sports, electronics, mobiles, health and wellness

amongst others. We offer the largest supply of pre-approved digital EMI credit lines

(64M+) helping drive best-in-class digital affordability coverage and conversion for our

merchants and brand customers.

To power the next phase of Flexmoney’s growth we have expanded our platform capabilities dramatically. In addition to our market-leading Online Digital EMI platform, InstaCredTM 360, Flexmoney’s NEW omni-channel Affordability Suite now enables sales associate-assisted affordability journeys across all channels - in-store, via tele-callers and also for face-to-face agent sales. The InstaCredTM 360 Affordability Suite will enable Flexmoney to deliver omni-channel affordability solutions to merchants for finance-led segments such as Edtech, Travel, Home, Insurance, Mobiles, Home, Health & Wellness etc

Job Role:

We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our

company's growth and success. This role is responsible for nurturing relationships with our large

merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption,

revenue growth, and provide crucial feedback to our internal teams.

Location: Mumbai

Key Responsibilities:

1. Client Relationship Management : Build and maintain strong, long-term relationships with our

large merchant and offline POS aggregator partners, serving as the primary point of contact.

2. Product Adoption: Ensure that our partners fully adopt and leverage our products and services,

helping them understand the value and benefits.

3. Revenue Generation: Work collaboratively with partners to identify opportunities for increased

revenue and growth and facilitate the realization of those opportunities.

4. On-Ground Insights: Act as the eyes and ears of the company on the ground, gathering critical

insights into partner needs, concerns, and market conditions.

5. Issue Resolution: Collaborate with internal product and business teams to address on-ground

adoption challenges, providing solutions, guidance, and support to partners.

6. Feedback Loop: Share partner feedback and market insights with the product development and

business teams to influence product improvements and business strategies.

7. Product Training: Provide training and education to partners on our products, services, and best

practices.

Knowledge/Skill/Behaviour:

• Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.

• 8+ years of experience

• Proven experience in a customer success or account management role, particularly in managing

large merchants and offline POS aggregator partners will be a plus.

• Strong understanding of the products and services in credit, payments or consumer financing

industry.

• Exceptional communication, negotiation, and relationship-building skills.

• Ability to identify opportunities for revenue growth and drive adoption.

• Problem-solving skills and the ability to collaborate effectively with cross-functional teams.

• Detail-oriented with strong project management and organizational skills.

• A proactive and results-driven mindset

About the Role

A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

Responsibilities

• Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
• Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
• Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
• Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
• Assess "at risk" projects with internal stakeholders and drive smoother service to clients.
• Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

Skills And Expertise

• Graduation in any stream.
• 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
• Strong in multi-tasking & managing Customer Success and Experience.
• Structured thought process under pressure.
• Ability to give a solution.
• Understanding of home interior design-and-build issues - types of work, common issues etc.

About Praan

Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.

Role Overview

As a Customer Success Manager at Praan, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. You will drive customer satisfaction, retention, and growth by understanding customer needs, resolving issues proactively, and collaborating internally to improve offerings.

Key Responsibilities

• Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
• Onboard new customers and ensure a smooth transition from sales to ongoing support.
• Monitor customer usage and engagement metrics to identify risks and opportunities.
• Proactively address customer issues, coordinating with technical and support teams for timely resolution.
• Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
• Gather and share customer feedback to shape product improvements and strategic decisions.
• Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
• Develop customer success plans aligned with client goals and Praan’s business objectives.
• Advocate for customers within the organization, ensuring their voice is represented.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 1+ years of experience in customer success, account management, or related roles, preferably in tech or startup environments.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Problem-solving mindset and ability to manage multiple priorities.
• Familiarity with CRM software and customer success platforms.
• Passion for delivering exceptional customer experiences and driving business growth.

Why Join Praan?

• Work on cutting-edge technology with a mission to impact global health.
• Join a dynamic, collaborative, and innovative team.
• Opportunities for professional development and career growth.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

Job Title: Client Success Manager – Digital Marketing & Technology - WORK FROM OFFICE

No. of openings: 1

Department: Client Success

Working Hours: 5:00 PM – 2:00 AM IST (5:00 PM – 9:00 PM in-office, post 9:00 PM remote)

Location: Ghitorni, South Delhi

Working Days: Monday to Friday

Experience Required: 3-4 years minimum in client servicing across digital marketing and/or

technology services

Preferred Industry Background: Digital Marketing Agency and IT Services

About Saffron Edge:

Saffron Edge is a 17+ year old digital marketing and technology firm headquartered in New Jersey, USA, with deep expertise in driving predictable growth for B2B and DTC brands. We specialize in digital marketing, marketing automation, performance media, and custom software development. Our Client Success team plays a pivotal role in ensuring long-term retention, expansion, and satisfaction across all client relationships.

Role Overview:

We are hiring a Client Success Manager (CSM) who will act as the strategic liaison between our clients and cross-functional teams across our Digital Marketing and Technology verticals. This role is critical to supporting our clients' success, ensuring deliverables exceed expectations, and identifying strategic growth opportunities across accounts. You will own account health, be proactive in communication, and act as the first line of escalation and opportunity discovery.

Key Responsibilities:

● Serve as the primary point of contact and strategic advisor for assigned accounts across digital marketing and tech services

● Maintain high levels of client satisfaction through regular communication, feedback loops, and strategic check-ins

● Collaborate with internal teams (SEO, Paid Media, Content, Design, Web Development, Tech Delivery) to ensure seamless execution

● Monitor KPIs, deliverables, and timelines; flag risks early and work with teams to resolve them

● Drive renewals, upsells, and cross-sells in alignment with client goals and account potential

● Prepare performance reviews, quarterly business reviews (QBRs), and support proposal creation when needed

● Use CRM systems (e.g., HubSpot, Zoho, Salesforce) to document communication, pipeline, and retention metrics

● Maintain industry knowledge to proactively advise clients on trends, tools, and strategies that align with their business objectives

Key Requirements:

● 3-4 years of client servicing or account management experience in a digital agency or technology services firm

● Proven ability to manage multiple mid-to-large B2B accounts across varied industries (SaaS, Legal, HVAC, E-commerce, etc.)

● Strong interpersonal and communication skills, with comfort engaging with international stakeholders (primarily US clients)

● Working knowledge of marketing KPIs (SEO, SEM, CTR, ROAS) and/or tech project deliverables (web dev cycles, CMS migrations, sprints)

● Familiarity with project management and CRM tools (e.g., HubSpot, Clickup, Zoho, Salesforce)

● Proactive problem-solver with a growth-focused mindset

● Comfortable working in a cross-time zone environment; must be flexible to join late evening calls if needed

Preferred Qualifications:

● Experience supporting both digital and tech clients under a unified service model

● Knowledge of ABM, marketing automation, performance marketing & SEO frameworks

● Working understanding of website and app design and development. No Coding/Scripting knowledge, but functional knowledge to be able to drive conversation with customers.

● Strong reporting and data presentation skills using tools like Data Studio, HubSpot Reports, or Google Sheets

Why Join Saffron Edge?

● Fast-paced and collaborative environment with global clients

● Exposure to diverse projects across industries and geographies

● Opportunity to grow into strategic roles (e.g., Key Account Director, Solution Consultant)

● Flexible working hours and hybrid setup

● Competitive salary and performance-based growth path

Benefits:

● 5 Days Working (Sat & Sun Off)

● Flexible working hours

● Health insurance

Thanks!

Manisha Yadav

Job Purpose:

We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.

Who you are:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet targets.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

What will excite us:

• Proven work experience as an Account Manager, Key Account Manager, Pre-sales manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Bachelor Degree in Engineering is preferred.

What will excite you:

• Leveraging the relationship with the most proficient Industry Leaders.
• Passion to grow and scale business.

Work Location: Ahmedabad

About the Company

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about the company, please visit

Job Description

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools . Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth . The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives

Job Responsibilities

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships .
• Understand client business objectives and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot ’s features and best practices.
• Identify opportunities for clients to optimize HubSpot use and drive business growth .
• Monitor client usage and success metrics , proactively addressing any issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Regularly communicate with clients to review progress, gather feedback, and update on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Experience & Skills Requirement

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as an Customer Success Manager for International clients , preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication , interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Working Hours

APAC shift ( 4AM IST to 2PMIST)

Associate Customer Success Manager at Superset

Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.

We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in unique ways. At present, we work with 700+ colleges and 1800+ recruiters in India and are growing fast. Enterprises like Capgemini, Wipro, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset tools to automate their campus hiring process. 

Location - Bangalore

As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with: 

• Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
• Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
• Handling escalations and ensuring long term working relationship with the respective university POCs, 
• You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
• Keeping a track of adoption metrics to preempt churn rate and managing renewals. 

• You have 1+ years of experience in account management/customer success/client-facing role/operations, 
• You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
• You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
• You are passionate about product craftsmanship and care about great customer experience,
• Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage. 

How can Superset help you on your journey?

• Two things are well ingrained in our culture:
• We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible
• We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work
• If you’re at a stage in life where you are looking for challenges, you’re at the right place, 
• We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
• We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,
• Our people have the freedom to approach, own, and solve problems creatively,
• Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,
• We’re inclusive of a product team who is always listening, deliberating, and delivering.