128,366 Senior IT Manager jobs in India

Tecnicas Reunidas group (TR) is a leading Oil & Gas International Engineering and Construction Company specialized in the design, construction and management of execution of Industrial plants worldwide. We participate in projects related to hydrogen, biomass, biofuels, decarbonization, artificial intelligence, and digitization. Sustainable growth, decarbonization and energy transition are the concepts that represent our culture.

Roles and Responsibilities

• Lead, mentor, and evaluate IT staff, ensuring a high-performance team.
• Oversee IT support operations, ensuring efficient issue resolution and adherence to SLAs.
• Maintain a knowledge base of recurring IT issues and solutions.
• Oversee IT networks, storage, and end-user devices.
• Administer Microsoft Office 365, Active Directory, and Windows servers for optimal performance.
• Ensure the reliability of environments, telecommunication systems, and IT equipment.
• Monitor and upgrade IT hardware and software for efficiency and security.
• Implement IT security policies, firewalls, and intrusion detection systems.
• Conduct security audits and investigations for compliance and risk mitigation.
• Provide cybersecurity awareness training to employees.
• Manage vendor contracts and ensure seamless integration of third-party IT solutions.
• Align IT initiatives with business needs, optimizing technology investments.
• Stay updated on the best industry compliance frameworks and laws.
• Assist the Corporate IT team
• Stay updated on industry trends and recommend technology improvements.
• Develop and enforce IT policies and best practices for security, software and hardware.
• Ensure that the guidelines, standards, and norms set by the corporate IT area are followed in the India office
• Act as the main IT liaison to Corporate IT at the India Office.
• Oversee helpdesk operations, ensuring timely support and resolution.
• Provide 2nd-line support for business applications and software troubleshooting.
• Train employees on IT systems and cybersecurity best practices.

Key Skills and Requirements

Here are the key skills and requirements for the ideal candidate for IT Manager with must-have and good-to-have requirements.

1. Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Recognized IT certifications (e.g., Windows, Cisco, A+, ITIL, Azure, Oracle)
• Advanced degrees (e.g., Master’s in IT, MBA with IT focus)

2. Experience & Leadership

• 10-15 years of IT experience, with at least 3-5 years in a leadership role
• Proven track record in IT project management and change management
• Experience managing IT teams, vendors, and stakeholders
• Strong background in IT infrastructure, security, and risk management
• Familiarity with helpdesk operations, ticketing systems, and SLAs

3. Technical Skills

• Systems Administration: Windows Microsoft Office 365, SharePoint
• Networking & Security: Firewalls, VPNs, Active Directory, DNS, DHCP, VLANs
• Cloud & Virtualization: Microsoft Azure, Virtual Desktop Infrastructure (VDI)
• Backup & Disaster Recovery: IT Business Continuity Planning, Cybersecurity protocols

4. Soft Skills & Problem-Solving

• Strong strategic thinking, planning, and organizational skills
• Excellent leadership and team management abilities
• Strong problem-solving and analytical skills
• Effective communication and interpersonal skills, able to translate technical concepts for non-technical users
• Experience in training and mentoring IT staff
• Ability to work in a fast-paced environment with shifting priorities

Roles and Responsibilities:

-Lead and mentor a team of IT professionals responsible for infrastructure management, including service delivery, Cisco network support, cloud infrastructure, and endpoint management.

-Design, implement, and optimize Cisco network environments (routers, switches, firewalls, and wireless technologies) to ensure reliability, performance, and scalability.

-Manage cloud infrastructure services, including AWS, and Azure Cloud, ensuring they align with business needs and are secure, cost-effective, and scalable.

-Ensure the performance, security, and availability of IT services such as email, file sharing, collaboration platforms, and other business-critical systems.

-Manage network security and implement policies for firewalls, VPNs, IDS/IPS, and other protective measures for both on-premises and cloud environments.

-Lead the design and implementation of disaster recovery plans, data backups, and business continuity strategies for all infrastructure components.

-Monitor, troubleshoot, and optimize network and cloud infrastructure performance to ensure high availability and minimal downtime.

-Collaborate with cross-functional teams and stakeholders to ensure infrastructure solutions meet the evolving needs of the business.

-Ensure compliance with IT security standards and best practices across all infrastructure areas.

-Provide incident management and resolution for infrastructure issues, leading root cause analysis and preventive measures.

-Stay up to date with industry trends, emerging technologies, and best practices to continuously improve IT infrastructure capabilities.

-Develop and enforce infrastructure standards, procedures, and policies, ensuring adherence to service level agreements (SLAs).

-Strong knowledge of Cisco networking technologies (routers, switches, firewalls, wireless) and network protocols (TCP/IP, DNS, DHCP, etc.).

-Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, etc.), including architecture, security, and service management.

-Experience with endpoint management tools (e.g., SCCM, Intune) and endpoint security practices.

-Proven experience in IT service management, including ITIL or other frameworks.

-Strong understanding of IT security concepts and technologies, including network security, data protection, and compliance.

-Expertise in network troubleshooting, performance optimization, and security policy enforcement.

-Experience with disaster recovery planning, backup systems, and high availability solutions.

Key Qualifications:

-Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).

-Minimum of 10 years of experience in IT infrastructure management, with significant expertise in Cisco networking, cloud infrastructure, endpoint management, and IT service delivery preferably from GIS organization.

-Strong leadership and team management experience, with the ability to drive performance and mentor team members.

-Excellent communication skills with the ability to interact with technical and non-technical stakeholders.

-Strong organizational skills and the ability to manage multiple projects simultaneously.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office at least 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed.

We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders.

Responsibilities

• Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, and escalation management to maintain operational efficiency.
• Conduct daily ticket analysis and review by tracking, analyzing, and reporting ticket volumes, resolution trends, SLA adherence, and root causes; implement insights to enhance service quality and responsiveness.
• Lead and manage a team of support engineers to ensure service requests and incidents are efficiently addressed within established SLAs.
• Maintain comprehensive service logs, accurately updating the ticketing system and escalation matrix in real-time.
• Demonstrate hands-on expertise with MDM platforms (WorkspaceOne, Microsoft Intune) , performing L2/L3 support for device enrollment, policy deployment, compliance configuration, security enforcement, and troubleshooting complex device or application issues.
• Utilize a variety of tools including service desk software, remote support solutions, asset management platforms, end-user support applications, and reporting systems to coordinate essential support activities.
• Drive the creation, maintenance, and periodic update of SOPs and knowledge materials to meet quality standards and operational excellence.
• Lead and manage all training initiatives for the team, including onboarding, targeted floor training, and refresher programs, ensuring consistent technical growth.
• Prepare and deliver detailed MIS reports / presentations highlighting service desk performance metrics and training impact for management review.
• Mentor, coach, and guide a team of trainers to uphold high training standards, consistency, and efficacy across functions.
• Manage internal training projects and coordinate ad-hoc learning sessions to address urgent knowledge gaps and ongoing requirements.

Qualifications And Prerequisites

• Graduates from any field are welcome to apply. Preference would be given to graduates with BCA, B.Tech/B.E. in Computers.
• Minimum 5 years’ relevant experience, with at least 3 years in service desk management, including extensive exposure to ticketing tools, engineer supervision, MIS reporting, and escalation procedures.
• Proven experience in team management, with track record of ticket analysis, SLA reporting, trend identification, and continuous service improvement.
• Advanced hands-on knowledge of MDM platforms (WorkspaceOne, Microsoft Intune) for L2/L3 activities, covering device configuration, compliance, troubleshooting, and security operations.
• Experience managing large-scale service desk ramp-ups across different geographic regions, displaying adaptability and coordination.
• Familiarity with ITIL framework; certification or formal training is a plus for process maturity and compliance.
• Exceptional written and verbal communication, robust technical acumen, and strong time management and multitasking capabilities.
• Self-motivated approach with ability to handle multiple concurrent tasks and deliver results independently.
• Solid understanding of training methodologies and global benchmarks for assessing training effectiveness and impact.
• Excellent interpersonal skills, strong problem-solving orientation, and proven people management abilities across diverse teams.

Application Process

For this role, you will have two technical rounds followed by the HR round with the HR Business Partner.