199,097 Senior IT Manager jobs in India

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Responsibilities

• Manage technologies and provide administrative assistance for various systems
• Understand various IT troubleshooting and provide technical support
• Control and monitor data, network access and backup systems
• Negotiate and communicate with third-party software providers for new software's and troubleshooting

Qualifications

• Bachelor's degree in computer science or relevant field
• 5+ years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).etc

*Career Area: *
Technology, Digital and Data

*Job Description:
Your Work Shapes the World at Caterpillar Inc. *
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

*Job Summary
We are seeking a skilled
Manager Information Technology (
Application Development and Support) to join our
Application Services Team *
.The incumbent would be responsible for multiple teams that perform support functions, and/or development and implementation, for complex infrastructure components or customer application systems that relate to Java, .Net, RPA, Python etc. Also, to support Business Unit customers critical business process requirements, manages staff, applications development, integration and support, and the computer technology used in various organizations throughout extended enterprise. Additionally, will also be responsible for continuous improvement of the services and the operational process interactions between our internal IT organizations and the vendors/partners.

The preference for this role is to be based out of
Whitefield Office, Bangalore, India
*What You Will Do
Job Roles and Responsibilities *

• Reporting to the incumbent are internal and contracted resources that may include any or all the following: Senior IT Analysts, IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels.
• This role also ensures standard work is defined, monitored, and supported to ensure the scope of services achieve and maintain compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls
• This position directs the work efforts of professional and technical employees and contracted resources that provide consulting services; and define, design, develop, implement, and maintain different applications. Also, while ensure consistent service levels from managed services partners is also required to have a sound understanding of ITSM processes. The incumbent provides guidance and results review to ensure customer quality needs are met.
• The incumbent makes efficient use of available information technology and must be aware of technology trends to develop compatible systems. Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis.
• Anticipates potential systems difficulties related to complex problems, identifies alternatives from many choices, and recommends the best solutions. Considers interrelationships of the functional areas involved, assures timely communications among related areas to support the creation of effective, reliable systems to meet changing business needs of multiple customers and corporate requirements.
• The incumbent reviews standard courses of action and recommends the best options. The job requires the ability to create and make clear and useful presentations based on ideas, issues, and observations and also should provide communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives.
• The incumbent contributes to the improvement in system efficiency, costs, and quality and works closely with IS management, Business Managers, Division Managers and customer management in selecting projects and keeping them informed of progress and major problems. Works closely with the systems architects to explore alternatives and contributes to system evolution.
• Provides input to staffing decisions, counsels staff and may serve on special projects and committees. Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction. The incumbent develops well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come. Limited travel may be required for business meetings and assure satisfactory operation of installed systems.

*What You Will Have *

• This position requires a relevant degree and 12-15 years of progressively complex experiences.
• Requires at least 5 years of technical managerial experience in applications or infrastructure areas. In addition to that, a broad background in system software, support, development methodologies, business planning and project management expertise is required.
• Skilled in large scale application support and development. Previous experience in Java and .NET applications would be beneficial.
• Skilled in executing business objectives through collaboration and decisive actions. Provide guidance to the team in resolving issues in a timely manner and lead technical teams with focus on innovation and continuous improvement.
• Should have diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills.
• Strong troubleshooting, problem solving and conceptualization skills.
• Having good knowledge of industry policies, standards and procedures is a plus.
• 5 days work from office
• Work Timing -01:00PM -10:00PM IST

*Skills Desired:
Business Acumen *
: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Level Basic Understanding:

• Works to understand the business priorities of internal and external clients.
• Describes profitability drivers and considerations.
• Describes desired or actual business results in measurable scales or terms.
• Explains how the organization makes money.

Information Technology Trends
: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.

Level Extensive Experience:

• Compares organization's technology practices to other organizations.
• Discusses organizational position in relation to technology-related trends.
• Cites examples of successful organization initiatives and underlying technologies.
• Presents alternative views of key technologies and their implications.
• Highlights organizational implications associated with major IT trends.
• Advises key lines of business on major advances in technology and implications.

Analytical Thinking
: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience:

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Talent Management:
Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.

Level Working Knowledge:

• Recommends improvements to talent management initiatives based on analysis of data on their effectiveness.
• Maintains strong relationships with formal and informal mentors.
• Implements systems and methods for supporting talent management programs.
• Negotiates for key developmental experiences and transitional experiences.
• Introduces contacts from personal and professional networks to hiring managers.

Leadership
: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.

Level Extensive Experience:

• Translates vision into specific functional or departmental initiatives.
• Uses a normative decision model (with leadership styles and situational variables) to select style.
• Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
• Uses emotional contagion to affect the mood of group members, tone of group and group processes.
• Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
• Employs various group decision-making methods depending on the situation.

Vendor/Supplier Management
: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).

Level Extensive Experience:

• Manages actual and perceived conflict of interest issues.
• Monitors and communicates vendor effectiveness, reliability and performance.
• Influences existing and new vendor relationships and the approved vendor list.
• Interprets documents detailing service provisions and financial arrangements.
• Explains case studies of effective and ineffective partnering relationships and lessons learned.
• Advises others on the issues and considerations for working with new vendors, suppliers or partners.

IT Service Management (ITSM):
Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.

Level Expert:

• Oversees the establishment and use of best practices in IT service management.
• Leads in the development of information technology and personal technical skills.
• Promotes the use of standard procedures in each function of IT services.
• Creates criteria to measure professional services; ensures the quality of IT services.
• Forecasts technological industry trends and potential risks in IT service management.
• Provides insight into system optimization and development of process-focused IT services.

*What You Will Get: *

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar 's employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

*Additional Information: *
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

*Posting Dates: *
September 16, September 16, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Hiring for IT Infra

The Corporate - A Large Capital Market Broker

CTC -Upto 8 lpa

Job Description

• Manage and maintain ODIN software operations and ensure seamless functionality.

• Configure, monitor, and troubleshoot firewalls, routers, switches, and mail servers.

• Handle server management, including installation, upgrades, and performance optimization.

• Implement and manage virtualization technologies (Hyper-V and VMware).

• Ensure data backup, recovery, and security protocols are in place.

• Oversee IT compliance with organizational and regulatory standards.

• Provide support for network infrastructure to ensure smooth connectivity across the organization.
• Monitor system performance and proactively resolve technical issues.

• Collaborate with internal teams to provide IT solutions and support.

Required Skills & Qualifications:

• Strong hands-on experience in ODIN software.

• Expertise in Firewall, Router, Switches, and Mail Server management.

• Proficiency in Server Management and Virtualization (Hyper-V, VMware).

• Knowledge of data backup solutions and disaster recovery processes.

• Familiarity with IT compliance and security standards.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to work independently and in a team-oriented environment.

Qualification: Graduate. Must have some experience with management of Suvarna HMIS as well as Hardware and network management

Salary: As per best practices, commisurate with qualification and experience

Job Type: Full-time

Pay: ₹50, ₹80,000.00 per month

Work Location: In person

DPDzero is India's fastest-growing collections company, backed by cutting-edge technology and deep operational expertise. As an 
ISO 27001-certified
 company, we are committed to the highest standards of information security, compliance, and reliability. Our platform powers high-scale 
telecalling, digital, and field operations
 across multiple centers in India.

Role Overview

We are seeking an 
IT Manager
 to own and scale our IT infrastructure and IT support operations across all DPDzero centers in India. This role requires a blend of hands-on technical expertise and leadership capabilities. You will be responsible for 
networks, devices, telephony systems, information security compliance, and IT support teams
.

The IT Manager will also be accountable for building, managing, and leading 
IT Support Engineers
 across multiple locations to ensure smooth day-to-day operations and rapid resolution of issues.

Key Responsibilities

Network & Infrastructure Management

• Design, implement, and maintain secure and scalable networks (LAN/WAN, VPNs, firewalls) across centers.
• Ensure reliable connectivity, routers, switches, and redundancy measures to support high-volume telecalling operations.
• Proactively monitor network uptime and troubleshoot outages.

Device & Endpoint Management

• Oversee laptops, desktops, headsets, and mobile devices for 500+ agents and staff.
• Implement centralized device management solutions (MDM, endpoint protection).
• Manage asset lifecycle, inventory, and timely upgrades.

Telephony & Call Infrastructure

• Collaborate with internal teams and vendors to manage dialers, SIP trunks, and telephony systems.
• Optimize telephony setup for scale, call quality, and compliance.
• Troubleshoot call-related issues such as drops, latency, or integration failures.

IT Support Operations

• Establish and lead IT support operations across all DPDzero centers.
• Hire, train, and manage 
  IT Support Engineers
   in multiple locations.
• Define SLAs, set up ticketing systems, and implement escalation procedures.
• Standardize IT support documentation, playbooks, and best practices.

Security & Compliance (ISO 27001)

• Enforce IT policies and controls in line with ISO 27001 standards.
• Conduct periodic audits, risk assessments, and vulnerability testing.
• Ensure data security, endpoint protection, and access controls.

Vendor & Stakeholder Management

• Manage IT vendors, contracts, and service-level agreements.
• Partner with Operations and Engineering teams to align IT setup with business requirements.

Business Continuity & Disaster Recovery

• Develop and maintain backup and recovery plans for network, data, and telephony systems.
• Conduct periodic disaster recovery drills across locations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7–12 years of IT infrastructure and operations experience, with at least 3 years in a managerial role.
• Proven experience in 
  multi-location IT management
   within India.
• Strong knowledge of 
  networking, firewalls, VPNs, VoIP/SIP, and endpoint management
  .
• Demonstrated ability to 
  hire, build, and lead IT Support teams
   across multiple centers.
• Prior exposure to 
  high-volume telecalling/call center environments
   preferred.
• Strong troubleshooting, vendor management, and people leadership skills.
• Hands-on experience with ISO 27001 compliance and audits.

Why Join Us

• Lead IT operations and support functions that directly power thousands of daily customer interactions.
• Build and manage a nationwide 
  IT Support Engineer team
  .
• Join one of India's fastest-growing fintech collections companies.
• Take ownership of a high-impact, business-critical function with visibility across leadership.