4,658 Senior Oracle Ebs Technical Application Support jobs in India
Senior Oracle EBS Technical Application Support

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**Req number:**
R5631
**Employment type:**
Full time
**Worksite flexibility:**
Hybrid
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are looking for a motivated Senior Oracle EBS Technical Application Support ready to take us to the next level! If you understand PL/SQL, Oracle Forms, and Oracle E-Business Suite (EBS) and are looking forward to your next career move, apply now.
**Job Description**
We are looking for an **Senior Oracle EBS Technical Application Support.** **This position will** be **full-time employment** and Location **Bangalore -Hybrid.**
**What You'll Do**
+ Provide technical and functional support as techno-functional expert for Oracle EBS modules, including Order Management, Planning, Procurement, Finance and other relevant areas.
+ Develop, maintain, and optimize PL/SQL scripts, stored procedures, and triggers for Oracle databases.
+ Customize and troubleshoot Oracle Forms and Reports as per business requirements including Oracle SOA and APEX.
+ Collaborate with business users and IT functional support team to identify issues, analyze root causes, and implement effective solutions.
+ Provide Root Cause Analysis Report and Preventive action on Critical P1 and P2 issue when specified. - Perform data analysis, migrations, and integrations between Oracle EBS and other enterprise applications.
+ Ensure adherence to best practices in performance tuning, database optimization, and application security.
+ Work closely with cross-functional teams, including developers, DBAs, and business analysts, to support system enhancements and upgrades.
+ Manage and resolve service requests (SRs) with Oracle Support when needed.
+ Document technical solutions, workflows, and user guides for reference and training purposes.
**What You'll Need**
+ 10+ years of experience in Oracle EBS Application Support, with a focus on PL/SQL, Oracle Forms, and Reports.
+ Strong expertise in Oracle EBS R12 modules such as Order Management & Planning modules.
+ In-depth knowledge of Oracle Database (11g/12c/19c), including performance tuning and debugging.
+ Hands-on experience in customizing and developing Oracle Forms, Reports, and Workflows.
+ Experience with Oracle APIs, Interfaces, and Concurrent Programs.
+ Strong troubleshooting skills to resolve application issues efficiently.
+ Strong Knowledge of Unix/Linux shell scripting.
+ Familiarity with Oracle Applications Framework (OAF), BI Publisher, and Web ADI is advantageous.
+ Excellent communication and problem-solving skills with the ability to interact with business users and technical teams.
**Physical Demands**
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
Senior Oracle EBS Technical Application Support
Posted today
Job Viewed
Job Description
Req number:
R5631Employment type:
Full timeWorksite flexibility:
Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Senior Oracle EBS Technical Application Support ready to take us to the next level! If you understand PL/SQL, Oracle Forms, and Oracle E-Business Suite (EBS) and are looking forward to your next career move, apply now.Job Description
We are looking for an Senior Oracle EBS Technical Application Support. This position will be full-time employment and Location Bangalore -Hybrid.
What You’ll Do
- Provide technical and functional support as techno-functional expert for Oracle EBS modules, including Order Management, Planning, Procurement, Finance and other relevant areas.
- Develop, maintain, and optimize PL/SQL scripts, stored procedures, and triggers for Oracle databases.
- Customize and troubleshoot Oracle Forms and Reports as per business requirements including Oracle SOA and APEX.
- Collaborate with business users and IT functional support team to identify issues, analyze root causes, and implement effective solutions.
- Provide Root Cause Analysis Report and Preventive action on Critical P1 and P2 issue when specified. • Perform data analysis, migrations, and integrations between Oracle EBS and other enterprise applications.
- Ensure adherence to best practices in performance tuning, database optimization, and application security.
- Work closely with cross-functional teams, including developers, DBAs, and business analysts, to support system enhancements and upgrades.
- Manage and resolve service requests (SRs) with Oracle Support when needed.
- Document technical solutions, workflows, and user guides for reference and training purposes.
What You'll Need
- 8+ years of experience in Oracle EBS Application Support, with a focus on PL/SQL, Oracle Forms, and Reports.
- Strong expertise in Oracle EBS R12 modules such as Order Management & Planning modules.
- In-depth knowledge of Oracle Database (11g/12c/19c), including performance tuning and debugging.
- Hands-on experience in customizing and developing Oracle Forms, Reports, and Workflows.
- Experience with Oracle APIs, Interfaces, and Concurrent Programs.
- Strong troubleshooting skills to resolve application issues efficiently.
- Strong Knowledge of Unix/Linux shell scripting.
- Familiarity with Oracle Applications Framework (OAF), BI Publisher, and Web ADI is advantageous.
- Excellent communication and problem-solving skills with the ability to interact with business users and technical teams.
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Help Desk
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**Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.**
**Responsibilities**:
Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams.
**Requirements**:
- Ability to work in a fast-paced environment.
- **Strong communication specifically Marathi.**:
- **Proficiency with Advance excel is a must have skill.**:
- problem-solving skills.
Location : Magarpatta (Pune)
Pay: ₹18,000.00 - ₹20,000.00 per month
Shift:
- Day shift
Application Question(s):
- Are u proficient in Advance Excel - YES OR NO
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 2 years (required)
**Language**:
- Marathi (required)
Work Location: In person
Help Desk
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2. Effective Communication: Use clear, simple language.
3. Active Listening: Understand the customer's issue fully.
4. Problem-Solving Skills: Be methodical in finding solutions.
5. Time Management: Resolve issues promptly and efficiently.
6. Patience and Empathy: Stay calm and empathetic with customers.
7. Documentation: Keep detailed records of issues and solutions.
8. Follow-Up: Ensure the issue is fully resolved with a follow-up.
9. Team Collaboration: Work well with other departments for complex issues.
10. Continuous Learning: Keep up with new technologies and tools.
**Job Types**: Full-time, Part-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Help Desk
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**Location**: 27th Main Road, HSR Layout, Bangalore
**Job Summary**:
We are seeking a **Help Desk Executive** to provide first-level IT and administrative support within the organization. The role involves responding to technical queries, maintaining internal tools, and assisting with administrative tasks. You will play a key role in ensuring that the company's IT systems and administrative functions run smoothly, while also providing support to the HR and Admin teams.
**Key Responsibilities**:
- **Technical Support**:
- Provide first-line support for IT hardware and software issues (e.g., computer systems, printers, networks).
- Resolve common technical problems such as password resets, printer setup, network connectivity, etc.
- **Internal Tools Support**:
- Maintain and provide support for internal tools, including the company’s **CRM** and **HR systems**.
- Assist employees with queries regarding internal systems, troubleshooting access, and resolving functionality issues.
- Coordinate with relevant teams to ensure smooth operations of these tools and escalate technical issues if required.
- **HR Department Support**:
- Assist the **HR department** by helping with tasks such as updating **attendance records**, managing employee queries related to time tracking, and leave management systems.
- Support the onboarding process by setting up workstations and granting new employees access to necessary tools and systems.
- **Administrative Support**:
- Assist in maintaining **administrative documentation** and keeping records up-to-date.
- Provide support with managing and maintaining the organization’s **asset records**, including computers, office equipment, and other resources.
- Ensure proper record-keeping for company assets, including tracking, allocation, and updates to inventory lists.
- **System Maintenance**:
- Assist in maintaining IT systems and equipment, including installing software, updating systems, and troubleshooting equipment issues.
- Monitor the health and performance of systems and escalate any potential risks or issues.
- **User Assistance & Training**:
- Help new employees set up workstations, including configuring software and ensuring access to necessary systems.
- Assist users with basic troubleshooting for office equipment such as projectors, teleconferencing systems, and printers.
- **Documentation & Reporting**:
- Maintain detailed logs of all technical issues, troubleshooting steps, and resolutions.
- Create and update knowledge base articles or user guides for common issues.
- Report recurring issues or trends to the IT team for further investigation.
**Skills & Qualifications**:
- Minimum 1-2 years of experience in a help desk, technical support
- Basic networking knowledge (e.g., routers, switches, Wi-Fi troubleshooting).
- Experience with maintaining and supporting internal tools (e.g., CRM, HR systems).
- Strong organizational skills for managing administrative documentation and asset records.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with help desk or ticketing systems is a plus.
**Preferred Qualifications**:
- Certification in IT support or customer service (e.g., CompTIA A+, ITIL) is an advantage.
- Familiarity with remote support tools and techniques.
Pay: ₹20,000.00 per month
Shift:
- Day shift
Work Days:
- Monday to Friday
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Kannada (required)
Work Location: In person
Expected Start Date: 23/12/2024
IT Help Desk /Technical Help Desk
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Description
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IT Help Desk /Technical Help Desk
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Description
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Help Desk Representative

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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.