872 Senior Salesforce Administrator jobs in India

Salesforce Administrator

Parexel

Posted 18 days ago

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Job Description

**Key Accountabilities** **:**
**Customer Service**
Support service desk and direct requests from all levels of staff (including C-suite), maintain status tracking in an internal ticketing system, and ensure turnaround times adhere to established standards.
**Configuration**
Administer a range of declarative solutions in support of sprint work and resolving production bugs, maintain documentation in user stories, and support testing efforts for changes.
**User Management, Security and Access**
Support onboarding activities, manage security model and user permissions, troubleshoot day-to-day issues (e.g., with automated provisioning application), participate in initiatives to streamline user access, run regular reviews of license usage.
**Data Back-up and Recovery**
Monitor data back-ups and handle data restorations promptly and with first-time quality. Support sandbox seeding and other related tasks.
**System Performance**
Monitor system performance and usage, work collaboratively with integration teams and vendors to resolve system issues.
**Skills:**
**Customer Service**
+ Proven track record of providing exceptional customer service to stakeholders at all levels (including C-suite) and managing tickets in a tracking system with meticulous attention to detail.
+ Experience working within SLAs (service-level agreements) and ensuring turnaround times meet agreed-upon standards.
+ Ability to conduct root-cause analyses on issues and effectively document and communicate feedback on improvements to core development team.
+ Skilled at demonstrating new and existing features to facilitate issue resolution and support training efforts (e.g., user acceptance testing or a launch of new features).
**Salesforce Administration**
Ability to administer all aspects of the Sales Cloud, including the following features:
+ Security and access - org-wide defaults, account teams, sharing rules, public groups, queues, roles, the role hierarchy, profiles, permission sets, and permission set groups.
+ Automation - Flow (including working knowledge of migration from workflow rules to process builders and Flow), approvals processes, lead and case assignment rules, validation rules (with hands on knowledge of complex formulas and logic), fields, page layouts, Lightning record pages, dynamic forms.
+ Working knowledge of the Salesforce AppExchange, managed packages and connected apps (including set-up), access (e.g., certificate and key management), and ability to implement and maintain packaging (enhancements and upgrades).
+ Data management in Salesforce - ability to upload and update data utilizing Data Loader, Workbench and other common tools.
+ Microsoft Excel skills to clean and manipulate data - experience with Excel formulas to compare datasets.
+ Ability to administer Marketing Cloud (Pardot) with the Sales Cloud in an administrator capacity - supporting activities such as mapping fields, and testing data flows from Pardot to Salesforce.
+ Practical experience with Agile methodologies and related tools (e.g., Jira).
**Other**
+ Excellent interpersonal, verbal and written communication skills.
+ Maintains a flexible attitude with respect to work assignments and new learning.
+ Works independently in a fast-paced environment, prioritizes effectively and adapts readily to changing priorities, manages multiple and varied tasks with enthusiasm.
+ Proactive mindset - demonstrates a bias for action and continuous improvement.
+ Flexible with working in shifts and support weekend releases (once every 3 weeks).
**Knowledge and Experience** **:**
+ 3-5 years of hands-on Salesforce administration experience.
+ Experience with CRM (customer relationship management) software and working knowledge of relational database design. Experience with contract lifecycle management (CLM) software.
+ Knowledge of the full sales cycle from lead generation and request for proposal to the contract lifecycle (work orders to change in scope).
+ Understanding incident and problem management in a technology support environment.
+ Experience in healthcare, clinical development, or related field preferred.
+ Business analyst experience preferred.
**Education & Salesforce Certification:**
+ Salesforce Administrator Certification (required).
+ Salesforce Advanced Administrator Certification (preferred).
+ Salesforce Platform App Builder Certification (preferred).
+ Bachelor's degree (required).
#LI-REMOTE
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Pune, Maharashtra Egnyte

Posted 3 days ago

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Job Description

Position : Salesforce Administrator

Location : Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 23,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

  • Invested Relationships
  • Fiscal Prudence
  • Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit


ABOUT THE OPPORTUNITY

We are seeking a skilled Salesforce Administrator to join our Business Systems team. You’ll play a critical role in supporting, enhancing, and expanding our Salesforce platform (Sales Cloud, CPQ, and integrated apps). This hybrid role is ideal for someone who is equally comfortable with hands-on configuration, system administration, and declarative or programmatic development.

You’ll collaborate with cross-functional stakeholders to understand business needs, drive user adoption, maintain data integrity, and build scalable solutions. Your work will directly influence the productivity and efficiency of our global Sales and Marketing teams.



WHAT YOU’LL DO

  • Serve as a primary admin for our Salesforce org (~500 users)
  • Perform standard admin tasks: user management, roles, permissions, dashboards, flows, validation rules, and audits
  • Develop and maintain scalable solutions using Flows, Apex, custom objects, and Lightning components
  • Customize and support managed packages such as Salesforce CPQ, and others
  • Partner with business stakeholders to translate requirements into functional, technical, and scalable solutions
  • Own full development lifecycle: design, build, test, deploy, and maintain features
  • Perform regular system health checks, release planning, and regression testing
  • Train end-users, maintain documentation, and champion best practices
  • Work independently and proactively suggest improvements and optimizations


YOUR QUALIFICATIONS

  • 3+ years of Salesforce administration experience
  • 1+ year of Salesforce CPQ experience (preferred)
  • Strong understanding of declarative Salesforce tools (Flows, Process Builder, Reports)
  • Experience with Apex (triggers, classes), Lightning Components, and SOQL (preferred)
  • Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical stakeholders
  • Strong interpersonal skills and the ability to collaborate effectively across teams
  • Familiarity with marketing and sales tools (e.g., Marketo, Outreach) is a plus
  • Excellent project management and organizational skills
  • Analytical mindset with strong attention to detail and problem-solving abilities
  • Ability to manage multiple priorities and communicate with stakeholders at all levels
  • Salesforce Administrator Certification required; Sales Cloud/CPQ/Platform Developer certifications preferred


PREFERRED QUALIFICATIONS

  • Knowledge of Salesforce Billing
  • Experience with change sets, Git-based version control, or CI/CD tools
  • Prior experience in a high-growth SaaS environment


BENEFITS

  • Competitive salary
  • Health and life insurance for you and your family
  • Flexible work hours and paid time off
  • Mental wellness support
  • Gym reimbursement and wellness programs


COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

  • At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Coimbatore, Tamil Nadu MaxVal Group, Inc.

Posted 19 days ago

Job Viewed

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Job Description

About MAXVAL:

MAXVAL started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MAXVAL developed many internal applications to increase our quality and efficiency, and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MAXVAL serves over 600 clients across the full IP life cycle with the industry’s leading products and services. Our 700 plus employees represent the most IP and tech-savvy individuals in the industry." At MAXVAL, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee success.


Job Summary:

We are seeking a Salesforce Administrator to serve as the primary system administrator for our Salesforce.com environment. In this role, you will be responsible for handling administrative functions, system audits, data integrations, and collaborating with cross-functional teams to define and document requirements. You will play a key role in ensuring the smooth operation of Salesforce, supporting development and change management activities, and assisting in user training to foster skill growth across the organization.


Key Responsibilities:

  • Serve as the primary system administrator for the Salesforce.com environment.
  • Handle basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks.
  • Complete regular internal system audits and prepare for Salesforce upgrades.
  • Manage Salesforce.com data feeds and integrations with other systems.
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Collaborate with the institutional management team to establish processes supporting administrative, development, and change management activities.
  • Assist in training new users and help grow the Salesforce skill set within the team/organization.
  • Act as a liaison between users, vendors, and application development teams.
  • Work independently with team members to define and document development requirements.


Skills Required:

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage tasks across different levels of the organization.
  • Creative and analytical thinker with strong problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Ability to communicate effectively at all organizational levels.
  • Ability to assess the impact of new requirements on Salesforce.com and upstream/downstream applications, systems, and processes.


Experience Required:

  • Minimum of 5 years of experience as a Salesforce.com administrator.
  • Salesforce.com Admin (ADM201 and ADM211) certified (preferred).
  • Salesforce certifications in Sales Cloud, Service Cloud, and Developer (preferred).
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of Salesforce platform capabilities, including building custom apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Strong understanding of Salesforce best practices and functionality.
  • Strong data management abilities.
  • A documented history of successfully driving projects to completion.
  • Demonstrated ability to understand and articulate complex requirements.
  • Previous experience working in a SCRUM or agile environment (preferred).


Additional Information:

  • Shift timings: 11:30 AM - 8:30 PM or 8:30 PM - 5:30 AM.


Website Link:

This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Chennai, Tamil Nadu Movate

Posted 19 days ago

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Job Description

Position – Permanent

Role – Salesforce Support Analyst

Experience – 3 – 5 Years

Location – Chennai / Bangalore (Work from Office)



Responsibilities

  • Provide technical and application support to users by identifying, diagnosing, and resolving issues.
  • Handle incident management, ensuring timely resolution within SLAs.
  • Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
  • Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
  • Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
  • Monitor and maintain application health checks, jobs, and integrations.
  • Escalate unresolved issues to the appropriate teams while ensuring regular updates to stakeholders.
  • Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.


Required Skills

  • 3 – 5 years of experience in application or technical support roles.
  • Strong knowledge of SQL, with ability to write and troubleshoot queries.
  • Experience with ITSM tools for ticketing and incident management.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills to interact with end-users and stakeholders.
  • Ability to multi-task and prioritize in a fast-paced environment.


Preferred Skills

  • Exposure to SSRS or reporting tools for basic report troubleshooting.
  • Experience in financial services, healthcare, or enterprise applications support.
  • Knowledge of ITIL frameworks and practices.
  • Familiarity with scripting languages like PowerShell or Python for automation.
This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

YunoJuno

Posted 19 days ago

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Job Description

Salesforce Marketing Cloud Personalization Administrator / Contract


Job Summary

Manages and optimizes Salesforce Marketing Cloud, ensuring smooth campaign execution, data integration, automation, and user support. Collaborates across teams, troubleshoots issues, and drives platform enhancements.


Key Responsibilities & Deliverables:

• Cooperates with Client marketing managers on daily basis

• Build & configure Customer Journeys

• Build lead generation forms, surveys.

• Setting up content

• Build cloud pages/forms and scripting

• Execute campaigns

• Provides constant consultations and trainings for campaign managers

• Has close contacts with CRM owners to understand the data

• Creates Segments in Data Cloud

• Responsible for assisting the adoption of the platforms


Required Skills & Competencies:

• 5+ years of experience as SF Marketing Cloud Consultant

• SF Marketing Cloud Consultant Certified

• At least 2 other SF certs

• The team is based in India, so an India-based consultant (working in IST) is preferred.


Start date: ASAP

Duration: Until Dec.

Location: India (fully remote)

This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Bengaluru, Karnataka Annalect India

Posted 19 days ago

Job Viewed

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Job Description

We are looking for:

Sales Force Administrator


Location: Hyderabad

Department: Business Support Services

Work Timings : IST – 2:00 – 23:00 hrs (Initial 1-2 months it will be 18:30 to 3:30 hrs)


About us:

We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science.

Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services and Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this together.

The Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team-oriented, and passionate about Salesforce technology.



This is an exciting role and would entail you to:


The Salesforce Administrator must be able to perform the following essential duties and functions:


•Reviews and understands general organization needs and context for development projects

•Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests

•Implements enhancements and rolls out new features to Salesforce.com

•Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used

•Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules

•Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added

•Handles management between development sandboxes and production Salesforce.com environment

•Works directly with stakeholders and internal and external developers to plan and implement solutions

•Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows

•Serves as a subject matter expert (SME) for Salesforce.com

•Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base

•Develops reports, dashboards, and processes to continuously monitor data quality and integrity

•Assists with “train-the-trainer” program, training people in the use of Salesforce.com.

•Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows

•The primary job functions and responsibilities include, but are not limited to, those listed


This may be the right role for your if you have,

  • Bachelor’s Degree or equivalent related experience in business or technology
  • 3+ or more years as a Salesforce.com administrator
  • Two or more years working with business teams on data migration and cleanup
  • One or more years of project management
  • Strong understanding of Salesforce.com best practices and functionality
  • Proven experience developing Salesforce.com enhancements to support core business processes
  • Experience with Appexchange and Salesforce-to-Salesforce transfers
  • Python and HTML experience strongly desired
  • Excellent technical, business, and people skills
  • Provide high quality support via both telephone and email
  • Well organized and flexible to meet continuously changing priorities and challenges
  • Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
  • Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
  • Excellent project management skills with a sense of urgency
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Experience working with sandbox and production environments to manage/test functional or process changes
  • Demonstrated ability to provide instruction to audiences of varying technical backgrounds
  • Passionate about solving challenges by leveraging database and technology solutions


Note:


This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Responsibilities may change based on business needs.

This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Pune, Maharashtra Egnyte

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Position : Salesforce Administrator

Location : Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 23,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

  • Invested Relationships
  • Fiscal Prudence
  • Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit

ABOUT THE OPPORTUNITY

We are seeking a skilled Salesforce Administrator to join our Business Systems team. You’ll play a critical role in supporting, enhancing, and expanding our Salesforce platform (Sales Cloud, CPQ, and integrated apps). This hybrid role is ideal for someone who is equally comfortable with hands-on configuration, system administration, and declarative or programmatic development.

You’ll collaborate with cross-functional stakeholders to understand business needs, drive user adoption, maintain data integrity, and build scalable solutions. Your work will directly influence the productivity and efficiency of our global Sales and Marketing teams.

WHAT YOU’LL DO

  • Serve as a primary admin for our Salesforce org (~500 users)
  • Perform standard admin tasks: user management, roles, permissions, dashboards, flows, validation rules, and audits
  • Develop and maintain scalable solutions using Flows, Apex, custom objects, and Lightning components
  • Customize and support managed packages such as Salesforce CPQ, and others
  • Partner with business stakeholders to translate requirements into functional, technical, and scalable solutions
  • Own full development lifecycle: design, build, test, deploy, and maintain features
  • Perform regular system health checks, release planning, and regression testing
  • Train end-users, maintain documentation, and champion best practices
  • Work independently and proactively suggest improvements and optimizations

YOUR QUALIFICATIONS

  • 3+ years of Salesforce administration experience
  • 1+ year of Salesforce CPQ experience (preferred)
  • Strong understanding of declarative Salesforce tools (Flows, Process Builder, Reports)
  • Experience with Apex (triggers, classes), Lightning Components, and SOQL (preferred)
  • Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical stakeholders
  • Strong interpersonal skills and the ability to collaborate effectively across teams
  • Familiarity with marketing and sales tools (e.g., Marketo, Outreach) is a plus
  • Excellent project management and organizational skills
  • Analytical mindset with strong attention to detail and problem-solving abilities
  • Ability to manage multiple priorities and communicate with stakeholders at all levels
  • Salesforce Administrator Certification required; Sales Cloud/CPQ/Platform Developer certifications preferred

PREFERRED QUALIFICATIONS

  • Knowledge of Salesforce Billing
  • Experience with change sets, Git-based version control, or CI/CD tools
  • Prior experience in a high-growth SaaS environment

BENEFITS

  • Competitive salary
  • Health and life insurance for you and your family
  • Flexible work hours and paid time off
  • Mental wellness support
  • Gym reimbursement and wellness programs

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

  • At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
This advertiser has chosen not to accept applicants from your region.
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Salesforce Administrator

Coimbatore, Tamil Nadu MaxVal Group, Inc.

Posted 4 days ago

Job Viewed

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Job Description

About MAXVAL:

MAXVAL started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MAXVAL developed many internal applications to increase our quality and efficiency, and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MAXVAL serves over 600 clients across the full IP life cycle with the industry’s leading products and services. Our 700 plus employees represent the most IP and tech-savvy individuals in the industry." At MAXVAL, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee success.

Job Summary:

We are seeking a Salesforce Administrator to serve as the primary system administrator for our Salesforce.com environment. In this role, you will be responsible for handling administrative functions, system audits, data integrations, and collaborating with cross-functional teams to define and document requirements. You will play a key role in ensuring the smooth operation of Salesforce, supporting development and change management activities, and assisting in user training to foster skill growth across the organization.

Key Responsibilities:

  • Serve as the primary system administrator for the Salesforce.com environment.
  • Handle basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks.
  • Complete regular internal system audits and prepare for Salesforce upgrades.
  • Manage Salesforce.com data feeds and integrations with other systems.
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Collaborate with the institutional management team to establish processes supporting administrative, development, and change management activities.
  • Assist in training new users and help grow the Salesforce skill set within the team/organization.
  • Act as a liaison between users, vendors, and application development teams.
  • Work independently with team members to define and document development requirements.

Skills Required:

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage tasks across different levels of the organization.
  • Creative and analytical thinker with strong problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Ability to communicate effectively at all organizational levels.
  • Ability to assess the impact of new requirements on Salesforce.com and upstream/downstream applications, systems, and processes.

Experience Required:

  • Minimum of 5 years of experience as a Salesforce.com administrator.
  • Salesforce.com Admin (ADM201 and ADM211) certified (preferred).
  • Salesforce certifications in Sales Cloud, Service Cloud, and Developer (preferred).
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of Salesforce platform capabilities, including building custom apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Strong understanding of Salesforce best practices and functionality.
  • Strong data management abilities.
  • A documented history of successfully driving projects to completion.
  • Demonstrated ability to understand and articulate complex requirements.
  • Previous experience working in a SCRUM or agile environment (preferred).

Additional Information:

  • Shift timings: 11:30 AM - 8:30 PM or 8:30 PM - 5:30 AM.

Website Link:

This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Chennai, Tamil Nadu Movate

Posted 5 days ago

Job Viewed

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Job Description

Position – Permanent

Role – Salesforce Support Analyst

Experience – 3 – 5 Years

Location – Chennai / Bangalore (Work from Office)

Responsibilities

  • Provide technical and application support to users by identifying, diagnosing, and resolving issues.
  • Handle incident management, ensuring timely resolution within SLAs.
  • Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
  • Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
  • Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
  • Monitor and maintain application health checks, jobs, and integrations.
  • Escalate unresolved issues to the appropriate teams while ensuring regular updates to stakeholders.
  • Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.

Required Skills

  • 3 – 5 years of experience in application or technical support roles.
  • Strong knowledge of SQL, with ability to write and troubleshoot queries.
  • Experience with ITSM tools for ticketing and incident management.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills to interact with end-users and stakeholders.
  • Ability to multi-task and prioritize in a fast-paced environment.

Preferred Skills

  • Exposure to SSRS or reporting tools for basic report troubleshooting.
  • Experience in financial services, healthcare, or enterprise applications support.
  • Knowledge of ITIL frameworks and practices.
  • Familiarity with scripting languages like PowerShell or Python for automation.
This advertiser has chosen not to accept applicants from your region.

Salesforce Administrator

Bengaluru, Karnataka Annalect India

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

We are looking for:

Sales Force Administrator

Location: Hyderabad

Department: Business Support Services

Work Timings : IST – 2:00 – 23:00 hrs (Initial 1-2 months it will be 18:30 to 3:30 hrs)

About us:

We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science.

Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services and Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this together.

The Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team-oriented, and passionate about Salesforce technology.

This is an exciting role and would entail you to:

The Salesforce Administrator must be able to perform the following essential duties and functions:

•Reviews and understands general organization needs and context for development projects

•Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests

•Implements enhancements and rolls out new features to Salesforce.com

•Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used

•Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules

•Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added

•Handles management between development sandboxes and production Salesforce.com environment

•Works directly with stakeholders and internal and external developers to plan and implement solutions

•Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows

•Serves as a subject matter expert (SME) for Salesforce.com

•Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base

•Develops reports, dashboards, and processes to continuously monitor data quality and integrity

•Assists with “train-the-trainer” program, training people in the use of Salesforce.com.

•Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows

•The primary job functions and responsibilities include, but are not limited to, those listed

This may be the right role for your if you have,

  • Bachelor’s Degree or equivalent related experience in business or technology
  • 3+ or more years as a Salesforce.com administrator
  • Two or more years working with business teams on data migration and cleanup
  • One or more years of project management
  • Strong understanding of Salesforce.com best practices and functionality
  • Proven experience developing Salesforce.com enhancements to support core business processes
  • Experience with Appexchange and Salesforce-to-Salesforce transfers
  • Python and HTML experience strongly desired
  • Excellent technical, business, and people skills
  • Provide high quality support via both telephone and email
  • Well organized and flexible to meet continuously changing priorities and challenges
  • Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
  • Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
  • Excellent project management skills with a sense of urgency
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Experience working with sandbox and production environments to manage/test functional or process changes
  • Demonstrated ability to provide instruction to audiences of varying technical backgrounds
  • Passionate about solving challenges by leveraging database and technology solutions

Note:

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Responsibilities may change based on business needs.

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