95 Senior Sap Qm Consultant jobs in India

SAP QM Consultant - Expert

Decskill

Posted 5 days ago

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Job Description

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the challenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.


DECSKILL operates in 3 main areas:


  • TALENT, through which we provide our clients with an extension to their IT teams;


  • BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;


  • DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.



Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.


We are looking for a SAP QM Consultant - Expert to join us in remotely in India.


Responsibilities:

  • Analyze and document quality management processes across manufacturing and supply chain operations to identify improvement opportunities aligned with SAP QM functionality.
  • Configure and customize the SAP QM module to support quality planning, inspection processing, quality notifications, and audit management.
  • Collaborate with stakeholders in production, procurement, logistics, and IT to gather requirements and design effective quality management solutions.
  • Conduct system testing (unit, integration, UAT) and provide user training and documentation to support successful adoption of QM processes.
  • Troubleshoot and resolve SAP QM functional and technical issues, ensuring minimal disruption to quality operations.
  • Participate in SAP projects including implementations, rollouts, and upgrades with a focus on QM functionality and process integration.
  • Support integration between QM and other SAP modules such as MM, PP, PM, and SD to ensure consistent and accurate quality-related data flows.
  • Manage master data related to quality inspection plans, sampling procedures, catalogs, and quality certificates.


Requirements:

  • Minimum of 4 years of hands-on experience with SAP QM in ECC or S/4HANA environments.
  • Strong understanding of quality management principles including inspection types, usage decisions, results recording, and quality notifications.
  • Experience configuring quality control processes such as incoming inspection, in-process inspection, and final inspection.
  • Familiarity with integration points between QM and modules like MM (procurement quality), PP (in-process quality), and PM (maintenance quality checks).
  • Experience writing functional specifications for custom developments, reports, and interfaces related to QM.
  • Experience with SAP S/4HANA QM is a strong plus.
  • Knowledge of regulatory compliance and audit support within a manufacturing or life sciences environment is an advantage.
  • Fluency in English is required.


If you’re interested in this job please send your CV in English to with reference “GD / QM”.


Thank you!


Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

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SAP PP QM Consultant

Bengaluru, Karnataka Tata Consultancy Services

Posted 3 days ago

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Job Description

Job description

Job Details:-

Required Role: S/4 HANA PPQM

Total Experience: 7yrs to 14yrs

Job Location: Mumbai/Bangalore/Pune/Delhi-NCR*

Notice Period: Max 60 Days**


Must-Have:

  • Good relevant experience in SAP PP/ QM and well-versed in S4 HANA/ ECC with good analytical skills along with domain experience in manufacturing industry.
  • Experience in Implementation and Support Projects (Manufacturing process knowledge & Experience with - Discrete, Repetitive, PP-PI & KANBAN)
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Senior SAP PP/QM Consultant

Hyderabad, Andhra Pradesh SELECCIÓN Consulting

Posted 5 days ago

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Job Description

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

The future promises to be exciting—come and be a part of it.


Role: Senior SAP PPQM Consultant

Exp: 8+ Years

Location: Hyderabad

Job Summary:

We are seeking an experienced Senior SAP PP QM S/4HANA Consultant to join our team. The ideal candidate will be responsible for leading the implementation, configuration, and optimization of SAP PP and QM modules in S/4HANA environment. This role requires extensive expertise in SAP PP and QM, coupled with a deep understanding of manufacturing operations and quality management processes in S/4HANA.

Responsibilities:

  • Lead the design, implementation, and configuration of SAP PP and QM modules in S/4HANA environment, ensuring alignment with business requirements and industry best practices.
  • Collaborate with business stakeholders to understand production planning and quality management requirements and translate them into SAP S/4HANA solutions.
  • Configure and optimize production planning and quality management processes within SAP S/4HANA, including master data management, material requirements planning (MRP), inspection planning, and quality control.
  • Define integration points between SAP PP and QM modules and other SAP S/4HANA modules such as MM (Materials Management), SD (Sales and Distribution), and WM (Warehouse Management).
  • Provide expert-level support and troubleshooting for SAP PP and QM issues in S/4HANA environment, working closely with end users and IT teams to resolve complex technical issues.
  • Conduct system testing and validation to ensure proper functionality and performance of SAP PP and QM modules in S/4HANA environment.
  • Develop and deliver training programs and materials for end users to ensure effective utilization of SAP PP and QM functionality in S/4HANA.
  • Stay current with SAP S/4HANA PP and QM trends and developments, providing insights and recommendations for system enhancements and improvements.

Qualifications:

  • Bachelor's degree in engineering, computer science, or a related field.
  • 10 years of experience in SAP PP and QM implementation and support, with a focus on S/4HANA.
  • Strong technical proficiency in SAP PP and QM modules in S/4HANA environment, including configuration, customization, and integration.
  • Extensive knowledge of manufacturing processes, quality management principles, and industry standards (e.g., ISO 9001) in S/4HANA.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and interpersonal skills, with the ability to lead and collaborate with cross-functional teams.
  • SAP certification in PP and QM modules preferred.
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SAP PP/QM Consultant – Pharma Industry | India

Decskill

Posted 5 days ago

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Job Description

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.


DECSKILL operates in 3 main areas :


• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

• DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.


Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.


We are looking for a Senior SAP PP/QM Consultant – Pharma Industry | India.


Key Responsibilities:


  • Lead and support SAP PP/QM implementation and enhancement projects
  • Collaborate with cross-functional teams to ensure Pharma-specific compliance and best practices
  • Analyze business requirements and translate them into SAP solutions
  • Provide user training and documentation


Required Skills:


  • Deep knowledge of SAP PP (Production Planning) and QM (Quality Management)
  • Proven experience in Pharmaceutical or Life Sciences industry
  • Understanding of regulatory requirements (e.g., GxP , GMP , CSV )
  • Excellent problem-solving and communication skills


If you’re interested in this job please send your CV in English to with reference “DA/PP/QM” .


Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

This advertiser has chosen not to accept applicants from your region.

SAP PP-QM Lead consultant

Bengaluru, Karnataka Tata Consultancy Services

Posted 5 days ago

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Job Description

Role: SAP PP-QM Lead consultant

Technical Skill Set: SAP PP-PI/QM Functional Consultant

Experience Range: 7 to 14 Years

Location: Bangalore


Desired Competencies (Technical/Behavioral Competency):

  • Strong experience in SAP PP or PP-PI and QM in Pharma industries
  • At least 1 full cycle implementation in S/4HANA in as well as projects where SAP PP or PP-PI has been implemented
  • Ability to work with multi-lingual and multi-cultural teams with Excellent communication skills
  • Experience in interfacing with Manufacturing execution systems
  • Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness
  • Preferable to have Pharma Domain Knowledge


Key Responsibilities:

  • Facilitate the implementation of SAP S/4HANA PP-PI (Production Planning - Process Industry) and integrate with other S/4HANA modules such as Quality Management, Warehouse and Maintenance.
  • Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
  • Able to Design, customize, configure, testing of PP-PI processes
  • Prepare and conduct workshops to collect business requirements. Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy business requirements
  • Document functional designs, test cases & Perform Unit Testing, System Testing, Integration Testing and Regression Testing of objects
  • Act as a liaison between the business functions cutting across various countries, functional and technical teams.
  • Identify gaps, issues, and work around solutions
  • Able to perform Data Migration (data mapping, trial loads) for PP-PI objects including cut-over activities
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SAP PP QM Functional Consultant- 100% Remote

695614 Chirayinkeezhu, Kerala ₹2400000 - ₹2700000 annum VGreenTEK

Posted 26 days ago

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Job Description

Permanent

Position: SAP PP & QM Functional Consultant
Location: Remote (Need to visit Client Location at Cochin at time of release)
Employment Type: Full-Time Permanent
Experience Level: 9 - 12 years
Need Immediate Joiner
Exposure to Manufacturing industry

Required Skills:

  • Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
  • 9-12 years of hands-on experience as an SAP Consultant in Production Planning (PP) and Quality Management (QM).
  • Strong knowledge of SAP modules related to PP and QM; experience with S/4HANA is required.
  • Actual hands-on experience in at least 2-4 end-end implementation projects.
  • Excellent communication, presentation, interpersonal, and problem-solving skills.
  • Ability to work collaboratively within a team environment as well as independently & using agile methodology.
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Business Process Architect

Mumbai, Maharashtra Colgate-Palmolive

Posted 2 days ago

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Job Description

No Relocation Assistance Offered
Job Number # - Mumbai, Maharashtra, India
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Job Summary (purpose):**
Colgate-Palmolive is looking for an SAP FICO - Business process architect/Sr.Business Specialist to join its Global support services organization. The Business process architect will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the Accounts Receivable Management & FSCM for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
Ability to capture the requirements related to business problems and transform that into a solution design.
**Main Responsibilities:**
+ This position is for an Individual contributor who would be responsible for the following
+ SAP knowledge in Finance Accounts Receivable Management, Collection, Dispute and Credit Management also General accounting,Bank Accounting, Accounts Payable & Receivable, Cash Application , Customer Master,Vendor Master, Business Partner, Integration with SD & MM.
+ Knowledge in ABAP debugging, Report Painter would be added advantage
+ Experience on S/4 Hana FSCM and Accounts receivable management is must
+ Strong core process knowledge about manufacturing/ consumer based industry
+ Deliver day to day application support including response to emergencies (24x7)
+ Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
+ Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
+ Enforce global governance, project steps & documentation
+ Ability to independently connect with business to understand the requirement and recommend a suitable solution
+ Ability to function as support coordinator balancing resource loads, tracking SLA progress
+ Ability to craft functional specifications for developers for specific custom developments
+ Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
+ Mentor and coach junior developer resources
**Required Qualifications:**
+ Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
+ In depth knowledge of any one area in General accounting, Accounts Receivable, SAP Banking , FSCM and payment would be an added advantage.
+ Business process knowledge in Customer invoice , Vendor Invoice, Payment, bank reconciliation
+ Strong oral & written communication skills
+ Ability to identify, analyze, and resolve problems logically
+ Ability to seek and identify root cause
+ Should be flexible and adaptable to new technologies
**Preferred Qualifications:**
+ Working in the SAP S/4 Hana environment.
+ Exposure to SAP Accounts Receivable and FSCM
+ Having domain experience of working in manufacturing organization
**Compensation and Benefits**
Salary Range $ - $ USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
For additional Colgate terms and conditions, please click here ( .
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Analyst, Business Process

Faridabad, Haryana Whirlpool Corporation

Posted 2 days ago

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Job Description

**Requisition ID:** 68859
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
**The team you will be a part of**
The Business Process team develops, implements and sustains cross-functional process improvement projects and business-wide improvement initiatives including training, mentoring, and consulting with Black Belts, Champions, and Green Belts. Identifies, suggests and implements best practices to facilitate best solutions and methods that will optimize processes in all areas of the business.
**This role in summary**
**As a Lean Transformation Leader, you will be responsible for driving the implementation of Lean philosophy, methodology, and tools across the organization. This includes owning the Production System Standards, championing the Ideal Production System, enabling a structured approach to cost savings, and leading initiatives to transform manufacturing processes. You will collaborate with cross-functional teams (CFT) to deliver sustainable improvements and develop a pipeline of initiatives aligned with the company's long-term operational excellence goals.**
**Your responsibilities will include**
**Operational Excellence & Lean Leadership**
+ **Implement Lean principles including 5S, SMED, VSM, Kaizen, and Visual Management.**
+ **Lead and enforce the Ideal Production System across operations.**
+ **Facilitate and validate Kaizen events and Focused Improvement activities.**
+ **Conduct operational audits and follow-up on improvement actions.**
+ **Guide leadership at all levels on Lean best practices and cultural integration.**
**Cost Savings & KPI Management**
+ **Identify, validate, and track cost-saving opportunities with cross-functional teams.**
+ **Ensure alignment of cost saving with finance and meet P4G (Productivity for Growth) targets.**
+ **Analyze cost vs. PP plan (Profit Plan) in collaboration with Finance.**
+ **Track and report Net and Gross P4G savings.**
+ **Develop a 3-year idea pipeline for continuous improvement initiatives.**
**Governance, Compliance & Quality**
+ **Ensure adherence to EHS (Environment, Health & Safety), Quality, and Maintenance objectives.**
+ **Report any non-conformities and enforce compliance across the plant.**
+ **Champion a ZERO mindset culture across Safety, Quality, and Waste.**
**Training & Capability Building**
+ **Coach production teams on Lean methodologies and tools.**
+ **Support HR in developing employee competence in Lean practices.**
+ **Promote a culture of continuous improvement and best practice sharing.**
**Minimum requirements**
+ **Experience Required: Minimum 7 years** **Education: Bachelor's degree preferred in Mechanical, Electronics, or Electrical Engineering** **Proven success in implementing Lean principles such as:** **5S, Kaizen, 7 QC Tools, SMED, VSM, Visual Management, and Lean Manufacturing** **Experience working directly with production and operations teams.** **Expertise in identifying improvement opportunities through data and root cause analysis.** **Strong KPI monitoring and performance reporting.** **Leading cross-functional improvement projects with measurable impact.**
**Preferred skills and experiences**
+ **Lead implementation of Ideal Production methodology to achieve World-Class Manufacturing status.**
+ **Conduct training on World Class Manufacturing (WCM) tools.**
+ **Lead and coordinate cross-functional projects and workshops.**
**Additional information**
Key Performance Indicators (KPIs)
Safety/Quality/Loss: ZERO Mindset
Cost Efficiency: Gross & Net P4G (%) vs Target
Operational Excellence: Improvement in Plant Scorecard (Leading & Lagging Indicators)
Timely Reporting: Regional & Divisional Reports
Lean Deployment: Ideal Production System Implementation and Integration
Functional Competencies
Strong leadership in project and change management.
Excellent communication and influencing skills.
High proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
Ability to read and interpret technical documentation and process standards.
Strong analytical mindset and problem-solving skills.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers ( . Additional information about the company can be found on Facebook ( , Twitter ( , LinkedIn ( , Instagram ( and YouTube ( .
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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Business Process Architect

Mumbai, Maharashtra Colgate-Palmolive

Posted 2 days ago

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Job Description

No Relocation Assistance Offered
Job Number # - Mumbai, Maharashtra, India
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Brief introduction - Role Summary/Purpose:**
+ Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
+ The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
+ The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
+ Ability to capture the requirements related to business problems and transform that into a solution design.
**Responsibilities:**
+ This position is for an Individual contributor who would be responsible for the following
+ Deliver day to day application support including response to emergencies (24x7)
+ Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
+ Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
+ Enforce global governance, project steps & documentation
+ Ability to independently connect with business to understand the requirement and recommend a suitable solution
+ Ability to function as support coordinator balancing resource loads, tracking SLA progress
+ Ability to craft functional specifications for developers for specific custom developments
+ Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
+ Mentor and coach junior developer resources
**Required Qualifications:**
+ Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
+ Strong oral & written communication skills
+ Ability to identify, analyze, and resolve problems logically
+ Ability to seek and identify root cause
+ Should be flexible and adaptable to new technologies.
**Preferred Qualifications:**
+ Experience in the SAP S/4 Hana environment for Finance applications.
+ Having domain experience of working in manufacturing organization
+ Experience on Material Ledger / Actual Costing is desirable
+ Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage
+ Knowledge in ABAP debugging would be an added advantage
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
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Business Process Analyst

Bengaluru, Karnataka Movate

Posted 5 days ago

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Job Description

Position Summary

We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps , operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.

Key Responsibilities

  • Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
  • Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
  • Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
  • Work closely with operations, IT, Finance , Payroll and client teams to implement process enhancements and technology solutions.
  • Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
  • Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
  • Provide training and support to staff on new procedures, tools, and best practices.
  • Support management activities, ensuring smooth transitions and adoption of new processes.
  • Conduct root cause analysis of operational issues and recommend corrective actions.
  • Ensure compliance with industry standards, regulatory requirements, and company policies.

Required Qualifications & Skills

  • Bachelor’s degree in business administration/ITor related field (Master’s degree preferred).
  • 6-8 years of experience as a Business Analyst in the BPO industry.
  • Strong analytical and problem-solving skills with a proven track record in process improvement.
  • Proficiency in process mapping tools (e.g., Visio , Power BI , reporting tools ) and data analysis tools (e.g.SQL , Warehouse /ETL data lake etc).
  • Excellent verbal and written communication skills; ability to interact with stakeholders at all levels.
  • Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
  • Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong attention to detail and organizational skills.

Preferred Attributes

  • Experience working with BPO and Tech support and international clients and cross-cultural teams.
  • Knowledge of automation tools and digital transformation in the BPO sector.
  • Adaptability to fast-paced, changing environments.
  • Proactive approach to identifying and solving business challenges.
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