13,849 Senior Support Engineer jobs in India

Core Responsibilities:

• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
• Flexibility to work in morning and afternoon shifts
• Need to analyze trends, test and train the DevRev bot regularly
• Educate and Empower DevRev users
• Be the technical expert and answer product questions to take full advantage of the product
• Build and maintain relationships with the customers
• Be the customer champion and collaborate with product & engineering team on customer requirements
• Should be comfortable in writing customizations using the below mentioned languages
• Ability to think outside the box and build quicker solutions
• Support DevRev users round the clock on different levels of queries
• Build Q&A pairs for the bot and think innovatively to empower the bot
• Understand customer signals, collaborate with customer success teams to avoid churn
• Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
• Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications:

• BE/ B Tech, or equivalent educational or professional experience.
• 4-7 years Support Experience.
• Knowledge on the following programming languages:
• ReactJS (MERN)
• HTML / CSS
• JavaScript / TypeScript
• Python
• SQL
• Golang
• Comfortable having technical conversations with technical and non-technical people.
• Problem solving around technical, product, and business questions.
• Excellent English communication skills - both verbal and written.
• Collaborative and team oriented.

We at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today.

Replacing the "search and browse way of shopping" with "asking and Get what you want way of shopping".

Roles and responsibilities

• Work closely with clients to understand their business objectives and customer interaction needs.
• Train AI chatbots using client-specific data, ensuring the models align with their desired outcomes.
• Conduct scenario-based testing of AI chatbots to ensure they handle various customer interactions effectively.
• Identify and report any inconsistencies or areas of improvement in chatbot responses.
• Offer training and support to clients on how to effectively use and maintain their AI chatbots.
• Provide ongoing assistance to ensure that the chatbot continues to meet evolving client needs.

Requirements

• Timings - US shift (EST)
• Joining - Immediate
• Experience - 2 year minimum
• Engineering degree is a must, especially in Computer Science would be an advantage.
• Location - HSR Layout, Bengaluru

Benefits

• Comprehensive Medical Insurance
• Quarterly Offsite Team Outings
• Well-Stocked Snacks Pantry
• Exclusive Wellness Discounts
• Free dog therapy (yes we are pet friendly workplace)
• Free CultFit Membership
• Night shift allowance

Position: Technical Support Engineer (Ahmedabad | WFO)

Experience: 2–4 Years

We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities:

• Provide technical support and issue resolution
• Handle tickets via ITSM and meet SLA targets
• Troubleshoot using Linux, networking, and virtual environments
• Maintain documentation and RCA reports
• Ensure a collaborative team environment

Skills Required:

• Application support experience
• Proficiency in Linux, Networking, and basic DB knowledge
• Strong communication and problem-solving skills
• Positive, customer-first attitude

⭐️ Nice to Have:

• RedHat / DB / Microsoft Admin Certifications
• Experience with SLA, escalations, and time-series databases.

Job Overview

We are seeking a skilled and customer-focused Customer Support Engineer to join

our Delhi team. The ideal candidate will be responsible for providing technical

assistance, troubleshooting customer issues, and ensuring a seamless customer

experience. You will act as a bridge between customers and the technical team,

resolving inquiries and delivering high-quality solutions in a timely manner.

Key Responsibilities

1. Customer Assistance:

o Serve as the first point of contact for customer support inquiries via

email, phone, or chat.

o Provide technical guidance and resolve issues related to the

company’s products or services.

2. Troubleshooting and Problem Resolution:

o Diagnose and troubleshoot hardware, software related problems.

o Collaborate with internal teams to escalate and resolve complex

issues.

o Maintain detailed documentation of issues, resolutions, and feedback.

3. Technical Expertise:

o Provide in-depth knowledge of the company’s products, systems, and

services to customers.

o Assist customers with usage of the products.

4. Feedback and Improvement:

Gather and communicate customer feedback to internal teams for

product improvements.

o Participate in continuous improvement initiatives for customer support

processes.

5. Service-Level Adherence:

o Ensure timely resolution of customer issues within agreed service level

agreements (SLAs).

o Monitor and prioritize support tickets to meet customer expectations.

Qualifications and Skills

 Education:

o Bachelor’s degree in engineering, Electrical, Electronics, Mechanical or

a related field (or equivalent experience).

Experience:

o 1-3 years of experience in technical support, customer service, or a

related role.

o Prior experience in troubleshooting.

echnical Skills:

o Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk,

Freshdesk) and CRM tools.

oft Skills:

o Excellent verbal and written communication skills in both English and

Hindi.

o Strong problem-solving abilities with attention to detail.

o Customer-oriented mindset with the ability to handle challenging

situations professionally.

Key Competencies

nalytical Thinking

mpathy and Patience

ime Management

eam Collaboration

daptability to Technology

We are seeking an exceptional On-line Service Specialist to join our team.

• The role involves providing online telephonic support to customers with technical queries in the Australian market, requiring strong communication skills and knowledge of electrical and electronic products.

• Candidates will be responsible for updating customer complaints via a ticketing tool or other system, as advised by management.

• Prior experience in handling solar string inverters is preferred, along with residing in Navi Mumbai, Thane, Kalyan, Dombivali.

Required Skills and Qualifications:

• A good understanding of power electronics, solar inverters, PV module fundamentals, and solar power plants is essential.

• Bachelor's degree or equivalent in Electrical, Electronics-Telecommunication qualification is necessary.

• Strong English communication skills in speaking and writing are required.

Benefits:

• This role offers opportunities for professional growth and development in a dynamic work environment.

Position: Technical Support Engineer (Ahmedabad WFO)

Experience: 2-4 Years

We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems - all while meeting customer SLAs and satisfaction goals.

Key Responsibilities:

• Provide technical support and issue resolution
• Handle tickets via ITSM and meet SLA targets
• Troubleshoot using Linux, networking, and virtual environments
• Maintain documentation and RCA reports
• Ensure a collaborative team environment

Skills Required:

• Application support experience
• Proficiency in Linux, Networking, and basic DB knowledge
• Strong communication and problem-solving skills
• Positive, customer-first attitude

️ Nice to Have:

• RedHat / DB / Microsoft Admin Certifications
• Experience with SLA, escalations, and time-series databases.

Company Description

Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set standards for industrial solutions with innovative, compact, and efficient designs, high durability, and cost-effectiveness, all backed by unparalleled customer support.

Role Description

This is a full-time on-site role for a Customer Support Engineer located in Ahmedabad. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, delivering technical support, maintaining effective communication with clients, and performing field service activities. The opening is for our 'Semiconductor division' , handling machines involved in Semiconductor chip manufacturing process (Packaging).

Qualifications

• Customer Support and Technical Support skills
• Troubleshooting capabilities
• Strong communication skills
• Field service experience - Automation (machines involving advanced automation)
• Ability to work independently and collaboratively
• Bachelor's degree in Engineering, Computer Science, or related field