11,528 Senior Support Specialist jobs in India

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management: Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support EngineerLocation: Ahmedabad, GujaratExperience Required: 6 months - 2 years (Fresher's are also welcomed)Job Description:We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.Key Responsibilities:Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.Assets Management: Manage the inventory of All the IT Assets.Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.Skills & Qualifications:Educational Background: Diploma/Degree in IT, Computer Science, or a related field.Technical Skills:Proficiency in troubleshooting Windows OS and Microsoft Office Suite.Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).Familiarity with helpdesk ticketing tools and remote desktop support.Soft Skills:Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Ability to multitask and prioritize tasks effectively.Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Hiring for Tech Voice Process

• Gachibowli, Hyderabad
• Work from Office
• Min 1 yr exp in any BPO
• 5 Days Working
• Rotational Shifts
• 2-Way Cab Facility (within 25 km from Gachibowli)
• Max CTC: 4.5 LPA (Up to 30% hike on last CTC)
• Immediate Joiners Preferred

Apply Now

ADP is hiring a Client Support Specialist .

• Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have between 1 - 1000+ employees. You may provide support using any combination of phone, email, or chat-based communication, depending on your specific team or role.

The nature of what you do every day will not change your #1 goal is to help clients when they reach out. However, every day will be different since questions will vary, and so will each client's solutions. There will be no shortage of questions, which will keep things interesting, and our top-ranked training will help to position you for success!

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through being that one person who saves the day for our clients . All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP , watch here:

WHAT YOU'LL DO:

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships . You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations . You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize to Thrive. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up.

TO SUCCEED IN THIS ROLE:

-- 2 - 6 years of experience working in client service/customer service environment or systems integration environment

-- Excellent verbal and written communication, analytical and interfacing skills

-- Willingness to work in US shifts

-- Any Graduate / Postgraduate with experience in international voice

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click t o learn more about ADP's culture and our full set of values.

Client Support Associate

Mode of work: Work From Office (Vadodara, Gujarat)

Rotational Shift

Max pay - 32K in hand

What We Offer:

• Transportation allowance

• Canteen Subsidy

• Night Shift allowance as per process

• Schedule Adherence Bonus

• Health Insurance

• Tui>on Reimbursement

• Incentive components campaign wise

• Work Life Balance

• Rewards & Recognition

• Internal movement through IJP

What You Will Be Doing:

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to

troubleshoot and understand issues. You will work to resolve issues upon initial

contact (i.e., “first call resolution”), and prevent future issues whenever possible by

educating our Clients and reviewing their accounts. You will oversee all problems to

resolution, even when delegated to other teams.

• You will provide engaging, responsive, timely telephone and email support to

Consumer Clients, Sales, and other internal team members. You will be the point of

contact for the Consumer and/or Sales team member as you keep them informed of

the status of open issues while actively working to troubleshoot and resolve them.

You will play a role in retention as you communicate collaboratively with Sales to

address any Consumer issues.

• Client Support Associate must maintain a strong understanding of the products and

services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand

the organization (departments, personnel, and their responsibilities). Develop or

improve on internal systems knowledge.

• Being a Client Support Associate, you will need to be flexible as you adjust to

changing du>es and responsibilities as the department and the company evolve.

Additional projects, assignments or responsibilities may be assigned in order to assist

the department/company meet their objectives and providing the ultimate Service

to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any

stream graduate degree with 1 year of experience.

• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other

Internet-based tools.

• Strong understanding of business operations (spreadsheets, trends, data)

• Be Flexible in working hours which is a must.

• Excellent oral and written communication skills;

• An unerring attention to detail;

• The ability to multitask, answering numerous chats/calls and navigating smoothly

between both mediums.

• A professional demeanor with the ability to take ownership of every chat, call or

email and find a solution for every customer.

• The ability to think on your feet in a fast-paced environment where messages over

chat, call and email come fast and furious;

• Experience working as part of a collaborative team – we work together to make sure

customers are able to use our products and services without any trouble and

excellent experience is provided during every interaction.

Direct Walk-in drive at TCS Mumbai on 03rd, 04th & 5th Sep 2025 | Time: 12:00 PM – 03:00 PM

Job Role: Process Associate / Senior Process Associate

Location: Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai -

Please go through Norms and Eligibility criteria.

•Excellent communication skills and flexible to work in shifts.

•Candidates with international customer service (VOICE) experience preferred.

•Candidates with excellent communication skills from any industry shall be considered.

•BE/BTech and Postgraduates are not eligible

Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years of experience in the contact center industry.

Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV.

PFB the norms to be followed during the Interview process.

• We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two/four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of cafeteria.

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately".

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Client Support Specialist

Rotational Shifts - Max up to 42K in hand (Based on experience)

Key Responsibilities:

We are looking for positive, self-motivated professionals with customer support experience and

an affinity for technology products and innovation. In this role, you will be working directly with

our active clients assisting with any product feature functionality questions they have for the

products your team supports.

Additionally, you will coordinate the delivery of a variety of services offered by our Support team.

These services include but are not limited to: responding to inquiries via email tickets and

phone, data migrations, live phone training, and reconfiguration. Through your experience in

assisting our clients, you will gain a valuable understanding of the needs of our customers. Job

duties also include helping troubleshoot any issues in the system that a client may have

encountered and working with various internal teams to resolve these issues and/or provide

solutions.

Attributes of a Successful Candidate:

● 1-3 years experience in a technical support function

● SaaS environment and experience is highly preferred

● Confident working in the Pacific Time Zone is highly preferred

● Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)

● Bachelor's degree or commensurate combination of education and experience

● Ability to analyze and troubleshoot in order to resolve problems quickly and

cost-effectively

● Ability to communicate clearly with team members and clients

● Excellent interpersonal, verbal, and written communication skills, with emphasis on

phone, email, and online communications

● Collaborate with development, product management, and customer onboarding

functions in order to care for customers efficiently and effectively

● High level of energy, drive, enthusiasm, initiative, commitment, and professionalism

● Self-starter with solid organizational and planning skills

● Proficiency in Excel fundamentals is a plus

● Accounting & Audit knowledge is a plus

● Open-minded and willing to learn