185 Senior Support Specialist jobs in Nagpur

• Respond to customer inquiries and resolve issues promptly and professionally via multiple channels (phone, email, chat).
• Provide technical support and troubleshooting assistance for product-related problems.
• Guide customers through product features, services, and account management.
• Process service requests, returns, and exchanges accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to appropriate teams for resolution.
• Gather customer feedback and report trends to management to improve products and services.
• Maintain a high level of product knowledge and stay updated on new releases.
• Adhere to company policies and procedures regarding customer service.
• Contribute to team efforts by sharing knowledge and assisting colleagues.

• Proven experience in customer service or a similar support role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively.
• Basic technical aptitude and ability to learn new software quickly.
• High school diploma or equivalent; college degree is a plus.
• Experience in a hybrid work environment is beneficial.

• Respond to customer inquiries and provide assistance via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Educate customers on product features, services, and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior support staff.
• Identify opportunities to improve the customer experience.
• Contribute to building a knowledge base of common issues and solutions.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency with CRM software and helpdesk systems.
• Adaptability to learn new products and processes quickly.
• Team player with a positive attitude.
• Familiarity with basic technical troubleshooting is a plus.

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

About Reframe

Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We're on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.

At Reframe, we believe recovery and transformation look different for everyone and so does great support. That's where you come in.

About the Role

We're looking for a Customer Support Specialist who doesn't just answer tickets , you solve problems, bring empathy, and make someone's day better with every interaction. This role is perfect for someone who loves their job , thrives on helping others, and feels energized by the small wins that create big impact.

As a core member of our support team, you'll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You'll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.

What You'll Do

• Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
• Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
• Track common issues and flag trends to help improve the platform experience
• Collaborate with product and tech teams to escalate user feedback and find better solutions
• Serve as the voice of the customer, advocating for their needs across internal teams
• Maintain internal knowledge bases and help docs
• Jump into team meetings and contribute ideas for how we can make Reframe even better

 You're a Great Fit If You

• LOVE HELPING PEOPLE
• Thrive in a fast-paced, mission-driven environment
• Are an excellent communicator (written and verbal) with high emotional intelligence
• Are a natural problem-solver who loves untangling confusion and creating clarity
• Are tech-savvy and quick to learn new tools and systems
• Are organized, dependable, and responsive, your follow-up game is strong
• Take initiative and own your work, but love collaborating as part of a team
• Feel energized working at the intersection of wellness, tech, and behavior change
• Open to recent graduates or candidates with 1+ years of experience in a customer-facing role

 Bonus Points If You

• Have previous customer support or community experience in a tech or wellness company
• Have a personal interest in mental health, coaching, recovery, or behavior change
• Are excited about Reframe's mission and want to help us grow
• Hold a Master's degree from an accredited university in the United States
• Are based in India

 Why Join Reframe?

• Be part of a passionate, mission-driven team changing lives at scale
• Work in a high-impact role where your voice and ideas are valued
• Join a collaborative and supportive workplace where people truly love what they do
• Competitive salary + growth opportunities

About Reframe

Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.

At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.

About the Role

We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job , thrives on helping others, and feels energized by the small wins that create big impact.

As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.

What You’ll Do

• Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
• Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
• Track common issues and flag trends to help improve the platform experience
• Collaborate with product and tech teams to escalate user feedback and find better solutions
• Serve as the voice of the customer, advocating for their needs across internal teams
• Maintain internal knowledge bases and help docs
• Jump into team meetings and contribute ideas for how we can make Reframe even better

 You’re a Great Fit If You

• LOVE HELPING PEOPLE
• Thrive in a fast-paced, mission-driven environment
• Are an excellent communicator (written and verbal) with high emotional intelligence
• Are a natural problem-solver who loves untangling confusion and creating clarity
• Are tech-savvy and quick to learn new tools and systems
• Are organized, dependable, and responsive, your follow-up game is strong
• Take initiative and own your work, but love collaborating as part of a team
• Feel energized working at the intersection of wellness, tech, and behavior change
• Open to recent graduates or candidates with 1+ years of experience in a customer-facing role

 Bonus Points If You

• Have previous customer support or community experience in a tech or wellness company
• Have a personal interest in mental health, coaching, recovery, or behavior change
• Are excited about Reframe’s mission and want to help us grow
• Hold a Master’s degree from an accredited university in the United States
• Are based in India

 Why Join Reframe?

• Be part of a passionate, mission-driven team changing lives at scale
• Work in a high-impact role where your voice and ideas are valued
• Join a collaborative and supportive workplace where people truly love what they do
• Competitive salary + growth opportunities

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

• Respond to customer inquiries and resolve technical issues promptly and professionally.
• Provide comprehensive support for software applications, guiding users through setup, troubleshooting, and usage.
• Diagnose and resolve common technical problems related to software, hardware, and network connectivity.
• Escalate complex issues to senior technical staff when necessary, providing detailed documentation.
• Document all customer interactions and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Identify trends in customer issues and provide feedback to the product development team.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Adhere to company policies and procedures for customer support.
• Participate in ongoing training to stay updated on product features and support best practices.