118 Senior Support Specialist jobs in Nagpur
Customer Support Specialist
Nagpur, Maharashtra
₹26000 - ₹36000 Y
NetRTech Solutions LLP
Posted today
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Job Description
Job description
Company Description
NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.
Role Description
Customer Service Representative - Work on-site (AHMEDABAD)
This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.
Note - Work Location will be Ahmedabad
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Service
- Customer Experience
- Excellent communication and interpersonal skills
- Ability to problem-solve and multitask
- Attention to detail
- Positive and patient attitude
- Experience in a customer service role is a plus
- Fluency in multiple languages is a plus
- High school diploma or equivalent
Salary and Benefits:
- Starting CTC: INR 26,000 per month
- Maximum CTC: INR 36,000 per month
- All above 40 per hour night shift allowance will be extra
- Food will be office when you are in shift
- Cab will be there 9 PM- 6 AM
- Stay will be given for 5 days once you relocate
Job Location - Ahmedabad
Thanks & Regards,
HR Team.
Simran)
Job Type: Full-time
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0
Customer Support Specialist
440001 Nagpur, Maharashtra
₹280000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Join our client's vibrant customer service team as a Customer Support Specialist in Nagpur, Maharashtra . This role is essential in ensuring our clients receive exceptional support and a seamless experience. You will be the first point of contact for customer inquiries, providing timely and effective solutions through various channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by addressing concerns, resolving issues, and providing accurate information about our products and services. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment. This is an on-site position, offering a collaborative team setting and direct interaction with colleagues. You will have the opportunity to contribute to improving customer satisfaction and loyalty through your dedication and expertise. The role involves troubleshooting technical issues, guiding users through processes, and escalating complex problems to specialized teams when necessary. A proactive approach to identifying potential customer issues and suggesting improvements to service processes is highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide assistance via phone, email, and live chat.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Educate customers on product features, services, and troubleshooting steps.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments or senior support staff.
- Identify opportunities to improve the customer experience.
- Contribute to building a knowledge base of common issues and solutions.
- Maintain a high level of customer satisfaction through professional and empathetic service.
- Adhere to company policies and procedures.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software and helpdesk systems.
- Adaptability to learn new products and processes quickly.
- Team player with a positive attitude.
- Familiarity with basic technical troubleshooting is a plus.
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1
Customer Support Specialist
440001 Nagpur, Maharashtra
₹50000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a fast-growing e-commerce platform, is looking for a dedicated and customer-centric Customer Support Specialist to join their remote team. This position is ideal for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently and effectively. The role is fully remote, allowing you to work from the comfort of your home anywhere in India. As a Customer Support Specialist, you will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Responsibilities include troubleshooting customer issues, processing orders and returns, providing product information, and escalating complex problems to appropriate departments. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. You should be adept at navigating company systems and tools to provide accurate and timely support. A key aspect of this role is building rapport with customers and ensuring a positive brand experience. We are seeking individuals who are highly organized, detail-oriented, and can manage multiple tasks simultaneously in a fast-paced environment. Training will be provided on our client's products and support systems. This is a fantastic opportunity to advance your career in customer service within a supportive and forward-thinking company. The ability to work independently, manage your time effectively, and maintain a positive attitude is crucial for success in this remote position. You will be joining a collaborative team environment where your contributions are valued.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, ensuring customer satisfaction.
- Provide information about products, services, and company policies.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to the relevant departments or supervisors.
- Maintain customer records and update account information.
- Identify and report trends in customer inquiries to management.
- Proactively seek solutions to common customer problems.
- Adhere to company service level agreements (SLAs).
- Contribute to team goals and initiatives.
- Provide feedback to improve customer service processes and product offerings.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to multitask and manage multiple communication channels simultaneously.
- Adaptable to changing processes and customer needs.
- Comfortable working with technology and learning new software quickly.
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2
Customer Support Specialist
440001 Nagpur, Maharashtra
₹30000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join our growing team. This role involves providing exceptional assistance to our customers, resolving inquiries, and ensuring a positive user experience. You will be the primary point of contact for customers, addressing their needs via phone, email, and chat. Key responsibilities include:
- Responding to customer inquiries and resolving issues promptly and professionally.
- Providing technical support and troubleshooting for product-related problems.
- Educating customers on product features and functionalities.
- Documenting customer interactions and feedback in our CRM system.
- Collaborating with internal teams to escalate and resolve complex issues.
- Gathering customer feedback to identify areas for service improvement.
- Maintaining a high level of customer satisfaction.
- Adhering to company policies and procedures.
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3
Technical Support Specialist
440001 Nagpur, Maharashtra
₹32000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their growing team. This hybrid role offers a great opportunity to provide essential technical assistance to users while enjoying a flexible work arrangement. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, and escalating complex problems to senior support staff when necessary. Maintaining accurate records of customer interactions and technical issues is crucial. You will also play a role in creating and updating support documentation and FAQs to empower users. The ideal candidate will have a strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Excellent troubleshooting and problem-solving skills are a must, along with outstanding verbal and written communication abilities. A patient and empathetic approach to customer service is essential. Previous experience in a technical support or helpdesk role is highly preferred. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira) would be an advantage. You will be a key point of contact for users, ensuring their technical needs are met efficiently and effectively, contributing to overall customer satisfaction. This role is based in **Nagpur, Maharashtra, IN**, with a structured hybrid model balancing remote work with essential in-office collaboration. Join our dedicated team and help us deliver exceptional support.
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4
Senior Customer Support Specialist
440002 Nagpur, Maharashtra
₹45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Nagpur, Maharashtra, IN . This role is crucial in ensuring exceptional service delivery and fostering strong customer relationships. As a Senior Specialist, you will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing clear, concise solutions. You will also mentor junior team members, contribute to process improvement initiatives, and act as a point of escalation for challenging cases. The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a proactive approach to problem-solving. This role involves a hybrid work model, blending the benefits of remote flexibility with essential in-office collaboration.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical and non-technical issues, escalating when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Develop and maintain a comprehensive knowledge base of products and services.
- Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
- Train and mentor new customer support representatives, sharing best practices.
- Contribute to the development and implementation of customer service policies and procedures.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay updated on industry trends and best practices in customer support and service management.
- Minimum of 3-5 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong interpersonal skills and a customer-centric mindset.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team in a hybrid environment.
- Strong organizational and time management skills.
- A bachelor's degree in a related field is preferred but not required if equivalent experience is demonstrated.
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5
Senior Customer Support Specialist
440001 Nagpur, Maharashtra
₹35000 Monthly
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Nagpur, Maharashtra, IN . This role is pivotal in ensuring exceptional customer experiences by providing prompt, accurate, and friendly support across various channels. As a Senior Specialist, you will be expected to handle complex customer inquiries, troubleshoot technical issues, and contribute to improving our support processes. Your responsibilities will include:
The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic demeanor, and a strong technical aptitude. A minimum of 3 years of experience in a customer service or helpdesk role is required. Familiarity with CRM software and ticketing systems is essential. This position offers a competitive salary and benefits package, with opportunities for professional growth within a leading organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility, requiring some presence at our Nagpur, Maharashtra, IN office.
Qualifications:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving customer issues with advanced troubleshooting techniques.
- Escalating complex problems to appropriate departments when necessary.
- Documenting customer interactions and resolutions in the CRM system.
- Providing training and mentorship to junior support staff.
- Identifying trends in customer issues and providing feedback to product development teams.
- Contributing to the creation and maintenance of knowledge base articles and FAQs.
- Adhering to service level agreements (SLAs) and performance metrics.
- Participating in team meetings and contributing to a positive team environment.
- Proactively seeking ways to improve the customer support experience.
- Ensuring customer satisfaction by offering a superior level of service.
- Maintaining a deep understanding of our client's products and services.
The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic demeanor, and a strong technical aptitude. A minimum of 3 years of experience in a customer service or helpdesk role is required. Familiarity with CRM software and ticketing systems is essential. This position offers a competitive salary and benefits package, with opportunities for professional growth within a leading organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility, requiring some presence at our Nagpur, Maharashtra, IN office.
Qualifications:
- Bachelor's degree in a related field or equivalent practical experience.
- Proven track record of success in customer support.
- Strong understanding of customer service principles.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and common support software.
- Experience with technical troubleshooting.
- Ability to manage multiple tasks and prioritize effectively.
- A commitment to delivering outstanding customer service.
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6
Senior Customer Support Specialist
440010 Nagpur, Maharashtra
₹450000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking an experienced and empathetic Senior Customer Support Specialist to join their hybrid team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving complex technical issues related to our client's products and services. You will leverage your deep understanding of the product, excellent communication skills, and problem-solving abilities to ensure customer satisfaction and retention. This hybrid position allows for flexibility, combining remote work with essential in-office collaboration and team activities. You will also be involved in training junior support staff, documenting solutions, and identifying opportunities for product improvement based on customer feedback.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (email, phone, chat, ticketing system) in a timely and professional manner.
- Diagnose and resolve complex technical issues, guiding customers through troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product) with detailed documentation.
- Provide product expertise and support, educating customers on features and best practices.
- Document solutions, create knowledge base articles, and update customer records accurately.
- Identify trends in customer issues and provide feedback to product and development teams for service improvement.
- Assist in training and mentoring new customer support representatives.
- Contribute to team goals and performance metrics.
- Proactively identify opportunities to enhance the customer support experience.
- Participate in team meetings and collaborative problem-solving sessions.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3 years of experience in a customer support or technical support role, preferably in a SaaS environment.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent written and verbal communication skills, with a patient and empathetic approach.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong understanding of the client's product domain (specify if applicable, e.g., software, hardware).
- Ability to work independently and manage time effectively in a hybrid setting.
- Strong problem-solving and analytical skills.
- Team-oriented with a collaborative spirit.
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7
Senior Customer Support Specialist
440008 Nagpur, Maharashtra
₹25000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This is a crucial role responsible for providing exceptional support to our diverse customer base and ensuring a seamless user experience. The ideal candidate will possess outstanding communication skills, a strong problem-solving aptitude, and a genuine passion for customer satisfaction. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and guiding users through product features and functionalities. Your day-to-day responsibilities will include responding to customer queries via email, phone, and chat; documenting customer interactions and feedback accurately in our CRM system; identifying recurring issues and escalating them to the appropriate departments for resolution; contributing to the development of knowledge base articles and support documentation; and collaborating with product and engineering teams to improve the overall customer journey. This role requires a proactive approach to identifying customer needs and anticipating potential problems before they arise. We are looking for individuals who can think critically, manage their time effectively, and work collaboratively within a team environment. A commitment to continuous learning and staying updated on product developments is essential. The ability to handle challenging customer situations with empathy and professionalism is paramount. This is an excellent opportunity to make a significant impact in a supportive and forward-thinking company. The role is based in Nagpur, Maharashtra, IN . You will be expected to work from the office for a portion of the week, with flexibility for remote work.
Key Responsibilities:
Key Responsibilities:
- Deliver prompt, accurate, and empathetic customer support across multiple channels.
- Diagnose and resolve technical issues efficiently.
- Maintain detailed records of customer interactions and resolutions.
- Develop and improve support resources like FAQs and guides.
- Collaborate with internal teams to enhance product and service offerings.
- Identify trends in customer issues and provide feedback for product improvements.
- Contribute to team goals and performance metrics.
- Proven experience in customer service or technical support, preferably in a senior capacity.
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A proactive and customer-centric mindset.
- Experience with (mention relevant software/technology if applicable) is a plus.
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8
Senior Customer Support Specialist
440001 Nagpur, Maharashtra
₹35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Nagpur, Maharashtra, IN**. This role is pivotal in ensuring exceptional customer experiences through prompt, efficient, and empathetic support across various channels. The ideal candidate will possess a deep understanding of customer service principles and a proven ability to resolve complex issues. Responsibilities include:
Qualifications:
- Providing advanced technical and non-technical support to customers via phone, email, and live chat.
- Diagnosing and troubleshooting customer issues, escalating unresolved problems to appropriate departments.
- Developing and maintaining comprehensive knowledge base articles and FAQs.
- Training and mentoring junior customer support representatives.
- Analyzing customer feedback and support trends to identify areas for improvement.
- Collaborating with product and engineering teams to address recurring issues and suggest product enhancements.
- Ensuring all customer interactions are logged accurately and efficiently in the CRM system.
- Adhering to service level agreements (SLAs) and maintaining high customer satisfaction ratings.
- Proactively identifying opportunities to improve the customer journey and support processes.
- Participating in team meetings and contributing to a positive and collaborative work environment.
Qualifications:
- Bachelor's degree in a related field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to remain calm and professional under pressure.
- Strong analytical skills and attention to detail.
- Experience in training and mentoring team members is a plus.
- Familiarity with ITIL best practices is advantageous.
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