9,753 Senior Support Specialist jobs in India

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management: Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support EngineerLocation: Ahmedabad, GujaratExperience Required: 6 months - 2 years (Fresher's are also welcomed)Job Description:We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.Key Responsibilities:Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.Assets Management: Manage the inventory of All the IT Assets.Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.Skills & Qualifications:Educational Background: Diploma/Degree in IT, Computer Science, or a related field.Technical Skills:Proficiency in troubleshooting Windows OS and Microsoft Office Suite.Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).Familiarity with helpdesk ticketing tools and remote desktop support.Soft Skills:Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Ability to multitask and prioritize tasks effectively.Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job description

Company Description

NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Service
• Customer Experience
• Excellent communication and interpersonal skills
• Ability to problem-solve and multitask
• Attention to detail
• Positive and patient attitude
• Experience in a customer service role is a plus
• Fluency in multiple languages is a plus
• High school diploma or equivalent

Salary and Benefits:

• Starting CTC: INR 26,000 per month
• Maximum CTC: INR 36,000 per month
• All above 40 per hour night shift allowance will be extra
• Food will be office when you are in shift
• Cab will be there 9 PM- 6 AM
• Stay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

Job Description:

Role: Customer Support Specialist at Rippling (Job + PGDM Program)

Location: Bengaluru, Karnataka

Salary: ₹9.6 LPA (Including PF and PGDM monthly fees of INR 6,666)

Relocation Bonus Available if outside from Bengaluru

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

What you will need

• Bachelor's degree
• 0-3 years of work experience
• Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)
• Demonstrated experience in problem-solving with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)

What you will do

• Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

If you are interested for this role, please share your resume at

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description

Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Prosperity

Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending

Customer Support (IT)

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.

Understand customer needs and provide accurate information, guidance, or solutions.

Log and track customer interactions in the CRM system, ensuring all details are up to date.

Mandatory Skills: CSS/HTML/SQL Server

Company Description

PrimePass is a leading receipt-based rewards platform that helps FMCG brands and distributors foster long-term customer loyalty through engaging reward programs. Our advanced AI and machine learning technology capture real-time transaction data from receipt scanning, providing valuable insights into consumer purchasing behavior. With millions of receipts scanned and thousands of positive reviews, PrimePass has become a trusted tool for driving brand engagement and repeat purchases. The app is available on both the App Store and Google Play.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Coimbatore, India. The Customer Support Specialist will be responsible for handling customer inquiries and issues, providing technical support, ensuring high levels of customer satisfaction, and maintaining effective communication with customers. Daily tasks include responding to customer queries, troubleshooting issues, and providing feedback to improve the overall customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills
• Proficiency in providing Technical Support and troubleshooting issues
• Analytical Skills for understanding and addressing customer needs
• Experience in a similar role is a plus
• Bachelor's degree or equivalent experience in a related field
• Excellent written and verbal communication skills
• Ability to work effectively on-site in Coimbatore, India