1,385 Senior Training Manager jobs in India
Training Manager
Posted 5 days ago
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Job Description
**Job Number** 25123562
**Job Category** Human Resources
**Location** Marriott Executive Apartments Navi Mumbai, D-33 TTC Area, Navi Mumbai, Maharashtra, India, 400705VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Training Manager
Posted 5 days ago
Job Viewed
Job Description
**Job Number** 25119241
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Delhi - Jaipur Expressway, Jaipur, India, India,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.
Training Manager
Posted 5 days ago
Job Viewed
Job Description
Training Manager will be responsible for providing a strategic long term vision that will take IN LM training function to the next level. This will be done by benchmarking within & across industries. Bring insights to the table basis past experience & hands on skills. We need a leader who will create an environment where people give creative ideas & execute them flawlessly. The person shall play a key role in providing the foundational knowledge of AMZL operations and delivery service tech to scale to meet customer last mile delivery demand. The role will consistently measure training effectiveness to iterate on and improve training we create and deliver.
As a Manager Training you will be required to:
. Collaborate with various cross functional teams to accurately accomplish the stakeholder and organization's goals within the scheduled deadlines
· Evaluate project effectiveness through direct observations and via relevant participant feedback.
· Provide reports and statistics on training performance against goals to stakeholders
. Solid understanding of AMZL in-station and on-road processes
. Strategize the use of Digital medium to execute training
· Responsible for the design, creation, audit and maintenance of training content for AMZL
· Ensured that content project is prioritized and completed according to the given deadlines
· Provide performance feedback and coaching to the individual team members for content quality and ensured performance outcomes are maximized
· Facilitate process changes & implementation by Induction Training, OJT and Refresher Training.
. Master training material and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
· Support program managers in execution of program-related tasks as needed, such as communication, documentation, and analysis
· Design innovative learner experience strategies that enable business improvement, at scale
· Build metrics/reporting/analytics to measure the delivery partner skills and knowledge journey throughout the learning process with 360o feedback loop
· Manage a lean, highly-skilled team focused on onboarding operators at delivery stations
The role calls for an individual with:
· Strong leadership skills, interact with and influence multiple stakeholder, managing large teams across locations.
· Good exposure in setting up training academy, scaling and implement training initiatives.
· Goal driven, target oriented, able to step back and look at the bigger picture, the person will also need to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
· Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables as essential
Basic Qualifications
- Preference of AMZL operation exposure
- 6+ years of relevant work experience ·
- Previous experience of managing a training team ·
- High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously ·
- Excellent written and verbal communication skills
Preferred Qualifications
- Masters in education/training field ·
- Experience of establishing a training function would be an added advantage.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Manager
Posted today
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Job Description
About Us:
Learnyst is a fast-growing EdTech SaaS platform in India, trusted by 12,000+ educators and 16 million learners. We enable educators, coaching institutes, and enterprises to create, market, and deliver online courses securely, with DRM technology on par with major OTT platforms. As we scale, we’re building our customer and partner enablement capabilities and need a dedicated lead to drive adoption through product training.
Role Overview:
We’re hiring a Product Training Lead to design and deliver comprehensive training programs for internal teams, clients, and partners. You’ll translate product features into learning outcomes, create engaging learning materials, and make sure users extract maximum value from Learnyst.
Roles & Responsibilities:
Training Strategy & Design
- Conduct training needs assessments for sales, support, and customers.
- Develop training roadmaps and programs aligned with product launches and releases.
- Design content: slide decks, video tutorials, FAQs, quick-reference guides.
Training Delivery & Support
- Facilitate live training sessions (virtual and in-person) for cross-functional teams and clients.
- Partner with product and sales teams to ensure training aligns with actual product usage.
- Offer post-training support: documentation, forums, and follow-up sessions.
Evaluation & Optimization
- Gather learner feedback, assess training effectiveness, and track outcomes.
- Revise content and approach based on feedback and analytics.
Collaboration & Operations
- Work with product developers to stay updated on new features and releases.
- Align training calendars with product and marketing roadmaps.
- Manage training metrics: session attendance, completion rates, learner satisfaction.
Requirements:
- Bachelor’s degree in Education, Business, HR, or a related field.
- 3–5 years of experience in product training, learning and development, or similar roles.
- Strong ability to explain technical or complex product features simply and engagingly.
- Excellent presentation and public-speaking skills for diverse audiences.
- Experience with instructional design or adult learning principles (e.g., ADDIE, CPTD).
- Familiarity with LMS platforms or e‑learning authoring tools.
- Project management skills, with strong organization and time management.
What We Offer:
- Opportunity to build and scale Learnyst’s training programs from the ground up.
- Creative ownership to shape onboarding and adoption experiences.
- Cross-functional exposure: work with product, sales, marketing, and support teams.
- Competitive compensation and learning opportunities.
- Office perks: breakfast, lunch, snacks, and a fun game zone.
- Standard hours: 10 AM – 7 PM, Mon–Fri (weekends off) .
Ready to help thousands of users unlock Learnyst’s full potential? Apply now as our Product Training Lead.
Training Manager
Posted today
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Job Description
EducationNest is a corporate training platform that utilizes AI-powered solutions to provide comprehensive, cross-domain training for organizations. As a subsidiary of Sambodhi Research and Communications Pvt. Ltd., we combine a legacy of excellence, innovation, and impact in every program. Our mission is to catalyze growth, refine skills, and propel success. EducationNest tailors its training solutions to address the unique challenges of each client, ensuring your team remains at the forefront of industry trends and best practices. Join us to set new benchmarks in professional development.
This is a full-time remote role for a Training Manager. The Training Manager will be responsible for designing, implementing, and overseeing training programs. Day-to-day tasks include assessing training needs, developing customized training plans, conducting training sessions, and evaluating the effectiveness of training programs. Additionally, the Training Manager will collaborate with subject matter experts, manage training budgets, and ensure all training materials are up-to-date and compliant with industry standards.
- Experience in Training Program Development and Instructional Design
- Strong Facilitation, Presentation, and Communication skills
- Proficiency in E-Learning Platforms and Training Tools
- Analytical Skills for Assessing Training Needs and Measuring Effectiveness
- Ability to Work Independently and Manage Multiple Projects
- Bachelor's degree in Education, Human Resources, or a related field
- Experience in the corporate training industry is a plus
- Certification in Training and Development (e.g., CPTD) is advantageous
Training Manager
Posted today
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Job Description
About Casantro
Casantro is a luxury kitchens and wardrobes brand ,Co created with a community of over 1000+ design professionals. He with designs that embody the philosophy of poetry in design. We offer products that are sure to be the trends of today.
JOB DESCRIPTION.
Own the training agenda for the entire frontline for Casantro – Business Development ,Sales and Design Teams Develop content that helps train India’s best talent in the Modular Kitchen, wardrobe space Collaborate with Business and Category to understand specific requirements and Build impactful training modules
This role involves considerable (Up to 10 days/month ) Travel
EXPERTISE AND QUALIFICATIONS
Min 10 – 12 years experience in L & D/ Training roles with popular hardware companies Like Hetich,Hafele ,Blum. Strongly prefer candidates with multi city & multi brand experience .
Training Manager
Posted today
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Job Description
Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. We call it One Sutherland.
Ideal candidate for this role will have the following attributes:
- Bachelor’s degree
- Six Sigma and/or Lean Sigma trained and/or certified.
- Strong Communication & Commitment to develop and deliver training
- Excellent Research and financial modeling skills
- Excellent knowledge of our client’s businesses
- Ability to manage client conversations, presentations, and articulate Sutherland’s winning approach
- Culture of collaboration and continuous improvement that fosters employee engagement and retention.
- Ability to position Sutherland’s talent transformation, innovation, and differentiation in a compelling manner
- Strong ability to motivate teams
- Ability to pro-actively find opportunities for talent growth and development
- String planning skills to drive L&D efforts
- Any Graduate degree.
- Candidate will possess natural leadership capabilities with a minimum of 10 years of progressive relevant or operational experience
Sutherland is seeking a dynamic and goal-oriented person to join us as Manager - Training for our BFSI vertical. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Training Manager is responsible for leading and executing learning initiatives by engaging with clients/program leaders across the BFSI vertical to identify and scope learning related business requirements/challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in new hire and program performance.
The ideal candidate will have experience in designing, developing, and implementing training programs in the BFSI industry, with a strong focus on Banking, financial services and insurance background.
This role will have the following key responsibilities:
- Lead the training, learning and development for BSFI vertical. Develop and implement strategic learning and development initiatives.
- Serve as a catalyst for unlocking the potential of employees, facilitating knowledge transfer, and fostering a learning ecosystem.
- Drive the knowledge management process and actively contribute to Sutherland’s digital transformation journey
- Build a strong round the year training roadmap
- Design and deliver training programs that enhance the skills and knowledge of all employees including technical training, leadership development, compliance training, etc.
- Manage training Content including Digital Content Management, build collective knowledge, and develop new trainings
- Collaborate with the Operations team to plan the hiring and training calendar
- Assist in products and solutions for clients and maintain knowledge on competitive landscape
- Collaborate with the Operations team to build knowledge and new talent solutions
- Create systems and run processes for knowledge capture and Org Excellence including institutionalizing transition and quality management processes.
Qualifications :
Ideal candidate for this role will have the following attributes:
- Bachelor’s degree
- Six Sigma and/or Lean Sigma trained and/or certified.
- Strong Communication & Commitment to develop and deliver training
- Excellent Research and financial modeling skills
- Excellent knowledge of our client’s businesses
- Ability to manage client conversations, presentations, and articulate Sutherland’s winning approach
- Culture of collaboration and continuous improvement that fosters employee engagement and retention.
- Ability to position Sutherland’s talent transformation, innovation, and differentiation in a compelling manner
- Strong ability to motivate teams
- Ability to pro-actively find opportunities for talent growth and development
- String planning skills to drive L&D efforts
- Candidate will possess natural leadership capabilities with a minimum of 10 years of progressive relevant or operational experience
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Training Manager
Posted today
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We're Hiring: Training Manager | International Sales Process |
Location: Mohali
Work Mode: On-site
️ Process: International Sales
Are you a dynamic training professional with a passion for sales excellence and developing high-performing teams
Key Responsibilities:
Lead training delivery for international sales campaigns
Drive performance through focused sales attribute training
Collaborate with operations and quality teams to identify training gaps
Create and deliver impactful content on product knowledge, objection handling, upselling, and closing techniques
Monitor and enhance new hire performance through TNI/TNA-based interventions
Develop and mentor a team of trainers to achieve business outcomes
What We’re Looking For:
️ Proven experience in international sales process training
️ In-depth understanding of sales attributes and customer conversion techniques
️ Excellent communication, facilitation & coaching skills
️ Strong stakeholder management & analytical skills
️ Ability to energize and engage diverse teams
️ Minimum 4–6 years of relevant experience in BPO/ITES industry
Why Teleperformance?
Global Exposure |
Training Manager
Posted today
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Job Description
Job Title: Manager – Process Training (US Banking )
Location: Chennai
Department: Training & Development
Reports To: Senior Director
About the Role:
We are seeking a highly capable Manager – Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This role demands strong expertise in US Banking , Crypto services , and Call Center Training Operations . The individual will manage a team of Assistant Managers and Trainers , ensuring best-in-class learning outcomes, operational readiness, compliance, and performance excellence across all aligned client accounts.
Domain Expertise Required:
- US Retail Banking : Checking, Savings, Mortgages, Personal Loans, Credit Cards, Online & Mobile Banking.
- Crypto and Digital Assets : Crypto wallets, Trading platforms, Blockchain basics, Crypto security, and customer support processes.
- Financial Compliance : Expertise in KYC, AML regulations, crypto guidelines, and US banking compliance laws
- Insurance & Financial Products : Understanding of US life, auto, property insurance, and investment products.
- Call Center Operations : Managing large-scale BFSI support programs in voice, chat, and email environments.
Key Roles and Responsibilities:
Team Leadership & Management
- Lead and manage a team of Assistant Managers and Trainers across multiple BFSI client accounts.
- Drive the hiring, onboarding, training, and continuous development of Trainers and Assistant Managers.
- Create individual development plans (IDPs) to upskill Trainers in areas such as BFSI knowledge, facilitation skills, digital learning methodologies, and crypto training delivery.
- Ensure all training resources are staffed appropriately to meet ramp-up needs, cross-skill requirements, and client-specific demands.
Training Program Management
- Design, review, and execute customized training programs for BFSI processes (both Banking and Crypto), regulatory compliance, customer service excellence, sales, and risk/fraud prevention.
- Standardize and continuously improve New Hire Training (NHT), Cross-Skilling, Upskilling, and Refreshers across all accounts.
- Oversee training deployment schedules, batch management, and certification processes to ensure 100% training coverage.
- Introduce innovative learning approaches like e-learning, gamification, microlearning, blockchain simulations, and virtual labs.
Stakeholder Engagement
- Act as the primary training POC for internal and client stakeholders across assigned accounts.
- Conduct regular business reviews (QBRs, MBRs) on training performance, improvements, and initiatives.
- Collaborate closely with Operations, Quality, Compliance, WFM (Workforce Management), and Client teams to align training with operational KPIs and account growth strategies.
Performance Management
- Drive training efficiency through key metrics like Training Throughput, Training Effectiveness (Kirkpatrick Model), Post-Training Performance (PTR), and Certification Pass Rates.
- Analyze TNI (Training Needs Identification) and RCA (Root Cause Analysis) to propose performance improvement plans.
- Implement continuous monitoring of Trainer quality and facilitation skills, providing coaching and developmental feedback.
Compliance and Documentation
- Ensure adherence to compliance standards for both traditional BFSI operations and Crypto KYC/AML training requirements .
- Maintain thorough training documentation, batch records, attendance, evaluations, and audit-readiness reports.
- Lead training audits (internal and external) and manage compliance gaps if any.
Strategic Initiatives
- Support expansion initiatives like new client transitions, account expansions, and mergers by building scalable training models.
- Implement digital transformation in training processes using LMS, AI-driven learning paths, and blockchain education modules.
- Advocate a continuous learning culture promoting certifications in Banking, Crypto, and Financial Compliance.
Key Skills and Competencies:
- Strong experience managing BFSI training teams in a large call center environment.
- Expertise in US Banking, Financial Compliance, Cryptocurrency basics, and Call Center Operations.
- People management skills: Mentoring, Performance Coaching, Conflict Resolution, and Employee Engagement.
- Strong communication, stakeholder management, and client interaction capabilities.
- Analytical and problem-solving orientation with data-driven decision-making skills.
- Hands-on experience with LMS platforms, Digital Learning, and Reporting tools.
Educational Qualifications:
- Bachelor’s or Master’s Degree in Business Administration, Finance, Banking, or related fields.
- Preferred: Certifications in Banking, Crypto (e.g., Certified Cryptocurrency Expert, Blockchain Council), Learning & Development (e.g., CPTM, ATD Certification).
Experience Required:
- 6–8years of experience in Banking/Financial Services/Call Center Training.
- Minimum 3 years leading a BFSI Training function with experience managing AMs/Trainers directly.
- Proven success in managing large new hire batches, account expansions, and complex BFSI client training portfolios.