1,878 Senior Training Manager jobs in India
Training Manager/ Assistant Training Manager
Posted today
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JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIES
Administering Employee Training Programs
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Training Manager
Posted 9 days ago
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Job Description
**Job Number**
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Plot no 1T 5, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Training Manager
Posted 9 days ago
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Job Description
Training Manager
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key responsibilities:**
+ People Management, Metric Management, Client both Internal and external Management, TNA and TNIs.
+ Work with various teams to identify training needs and develop training materials.
+ Design and deliver training programs for new hires and existing employees.
+ Monitor the effectiveness of training programs and make recommendations for improvements.
+ Conduct regular training needs assessments and adjust training programs accordingly.
+ Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.
+ Ensure that quality standards are met throughout the organization.
+ Develop and implement policies and procedures to ensure compliance with industry regulations.
+ Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.
+ Analyze training and quality data to identify trends and make data-driven recommendations.
+ Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.
+ Ensure that all training and quality initiatives align with the organization's overall strategy and goals
**Key Skills and knowledge:**
+ Excellent communication and presentation skills.
+ Strong analytical and problem-solving skills.
+ Knowledge of industry regulations and compliance requirements.
+ Ability to work independently and as part of a team.
+ Ability to manage multiple projects and priorities simultaneously.
+ Proficiency in Microsoft Office and other training and quality management software.
+ Strong knowledge of Training, communication coaching and quality domain ; display innovative problem-solving skills
+ Exposure to Lean six sigma problem solving and quality tools, with hands on experience
+ Ability to display stakeholder management skills while addressing for solutions to challenges they put forward
+ Good communication skills
+ Logical thinking on any audit form creation and functional setup
+ Logical Approach towards fixing internal issue like high variance and appropriate sampling etc
**Educational qualification** : Graduation
**Disclaimer:-**
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
Full time
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Training Manager
Posted 9 days ago
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Job Description
Training Manager will be responsible for providing a strategic long term vision that will take IN LM training function to the next level. This will be done by benchmarking within & across industries. Bring insights to the table basis past experience & hands on skills. We need a leader who will create an environment where people give creative ideas & execute them flawlessly. The person shall play a key role in providing the foundational knowledge of AMZL operations and delivery service tech to scale to meet customer last mile delivery demand. The role will consistently measure training effectiveness to iterate on and improve training we create and deliver.
As a Manager Training you will be required to:
. Collaborate with various cross functional teams to accurately accomplish the stakeholder and organization's goals within the scheduled deadlines
· Evaluate project effectiveness through direct observations and via relevant participant feedback.
· Provide reports and statistics on training performance against goals to stakeholders
. Solid understanding of AMZL in-station and on-road processes
. Strategize the use of Digital medium to execute training
· Responsible for the design, creation, audit and maintenance of training content for AMZL
· Ensured that content project is prioritized and completed according to the given deadlines
· Provide performance feedback and coaching to the individual team members for content quality and ensured performance outcomes are maximized
· Facilitate process changes & implementation by Induction Training, OJT and Refresher Training.
. Master training material and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
· Support program managers in execution of program-related tasks as needed, such as communication, documentation, and analysis
· Design innovative learner experience strategies that enable business improvement, at scale
· Build metrics/reporting/analytics to measure the delivery partner skills and knowledge journey throughout the learning process with 360o feedback loop
· Manage a lean, highly-skilled team focused on onboarding operators at delivery stations
The role calls for an individual with:
· Strong leadership skills, interact with and influence multiple stakeholder, managing large teams across locations.
· Good exposure in setting up training academy, scaling and implement training initiatives.
· Goal driven, target oriented, able to step back and look at the bigger picture, the person will also need to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
· Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables as essential
Basic Qualifications
- Preference of AMZL operation exposure
- 6+ years of relevant work experience ·
- Previous experience of managing a training team ·
- High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously ·
- Excellent written and verbal communication skills
Preferred Qualifications
- Masters in education/training field ·
- Experience of establishing a training function would be an added advantage.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Manager
Posted 2 days ago
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Job Description
We are seeking an experienced Trainer for our InstaHelp Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioural training to our partners to guarantee a delightful customer experience.
What You’ll Do:
• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices. • Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue-collar workers
What We Need
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• At least 3 years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
• Demonstrated expertise in developing and delivering training content for blue-collar workers.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Passion for delivering exceptional customer experiences and driving continuous improvement.
Training Manager
Posted today
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Job Description
CTC : Up to 8.00 LPA
What We’re Looking For
We are seeking a dynamic Deputy Manager – L&D with proven experience in the BFSI sector , to lead workforce capability development aligned with our organizational strategic needs.
Key Responsibilities
- Align learning & development (L&D) initiatives with organizational plans and workforce needs.
- Understand local learning preferences and tailor programs accordingly.
- Be recognized as a subject-matter expert in Financial Services & Insurance.
- Facilitate engaging learning sessions with strong presentation and facilitation skills.
- Stay updated on emerging trends in Life Insurance & Financial Services.
- Obtain relevant L&D certifications and ensure self-certification for all programs.
- Conduct all programs as per the L&D calendar with high-quality execution.
Preferred Skills
- Strategic Thinking & Planning
- Program & Project Management
- Stakeholder Management
- Analytical & Problem-Solving Skills
- Strong Communication & Interpersonal Skills
- Budgeting & Financial Management
- Compliance & Regulatory Knowledge
- In-depth Industry Knowledge (BFSI)
- Learning & Development Expertise
- Collaboration & Teamwork
Why Join Us?
This role offers the opportunity to play a key role in shaping talent and driving capability building within one of the most exciting industries. If you are passionate about learning, leadership, and growth , we would happy to connect with you.
For More Information:
Komal B. / HR Team
Phone/WhatsApp:
Training Manager
Posted today
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Job Description
About Us:
Learnyst is a fast-growing EdTech SaaS platform in India, trusted by 12,000+ educators and 16 million learners. We enable educators, coaching institutes, and enterprises to create, market, and deliver online courses securely, with DRM technology on par with major OTT platforms. As we scale, we’re building our customer and partner enablement capabilities and need a dedicated lead to drive adoption through product training.
Role Overview:
We’re hiring a Product Training Lead to design and deliver comprehensive training programs for internal teams, clients, and partners. You’ll translate product features into learning outcomes, create engaging learning materials, and make sure users extract maximum value from Learnyst.
Roles & Responsibilities:
Training Strategy & Design
- Conduct training needs assessments for sales, support, and customers.
- Develop training roadmaps and programs aligned with product launches and releases.
- Design content: slide decks, video tutorials, FAQs, quick-reference guides.
Training Delivery & Support
- Facilitate live training sessions (virtual and in-person) for cross-functional teams and clients.
- Partner with product and sales teams to ensure training aligns with actual product usage.
- Offer post-training support: documentation, forums, and follow-up sessions.
Evaluation & Optimization
- Gather learner feedback, assess training effectiveness, and track outcomes.
- Revise content and approach based on feedback and analytics.
Collaboration & Operations
- Work with product developers to stay updated on new features and releases.
- Align training calendars with product and marketing roadmaps.
- Manage training metrics: session attendance, completion rates, learner satisfaction.
Requirements:
- Bachelor’s degree in Education, Business, HR, or a related field.
- 3–5 years of experience in product training, learning and development, or similar roles.
- Strong ability to explain technical or complex product features simply and engagingly.
- Excellent presentation and public-speaking skills for diverse audiences.
- Experience with instructional design or adult learning principles (e.g., ADDIE, CPTD).
- Familiarity with LMS platforms or e‑learning authoring tools.
- Project management skills, with strong organization and time management.
What We Offer:
- Opportunity to build and scale Learnyst’s training programs from the ground up.
- Creative ownership to shape onboarding and adoption experiences.
- Cross-functional exposure: work with product, sales, marketing, and support teams.
- Competitive compensation and learning opportunities.
- Office perks: breakfast, lunch, snacks, and a fun game zone.
- Standard hours: 10 AM – 7 PM, Mon–Fri (weekends off) .
Ready to help thousands of users unlock Learnyst’s full potential? Apply now as our Product Training Lead.
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Training Manager
Posted today
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Roles & Responsibilities:
Create training programs to address skill gaps in employees.
Train and guide new employees.
repare learning materials for programs.
evelop onboarding programs for new employees.
andle orientation for new employees
onduct induction training both class room and virtually.
rovide product - based training across geographies and departments.
lan and implement an effective training curriculum.
onduct surveys to gauge the effectiveness of programs.
ollaborate with management to identify company training needs.
esearch new teaching methods.
ttend education conferences.
Prerequisites:
ny Bachelor’s degree or Master’s degree preferred.
A imum of 8-10 years of proven experience as a trainer.
hould’ve created training modules.
ds on experience in class room training & virtual training.
hould’ve trained various departments & functions in an organization.
id knowledge of the latest corporate training techniques.
xperience with user interface design.
unctuality and good time management are skills demanded.
Training Manager
Posted today
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About the Role: We are seeking an energetic and experienced Training Manager to lead and implement our organization's training and development initiatives. The ideal candidate will be passionate about learning and development, with a strong focus on enhancing employee performance and organizational effectiveness.
Responsibilities:
- Training Needs Assessment: Conduct thorough needs assessments to identify skill gaps and training opportunities across the organization.
- Curriculum Development: should have basic understanding on Design, develop, and implement comprehensive training programs aligned with business objectives and employee needs.
- Content Creation: Create engaging and effective training materials, including presentations, manuals, and online courses.
- Training Delivery: Deliver high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning) as when needed.
- Performance Measurement: Track and measure the effectiveness of training programs using relevant metrics and KPIs.
- Employee Development: Foster a learning culture by providing ongoing coaching, mentoring, and development opportunities.
- Budget Management: Manage the training budget, ensuring efficient allocation of resources.
- Stakeholder Management: Collaborate with external & internal leader to achieve year end goals.
- Stay Updated: Keep abreast of industry trends and best practices in training and development.
- Six Sigma: Apply Six Sigma methodologies to improve training processes and outcomes.
Added Advantage if, has:
- Strong understanding of adult learning principles and instructional design.
- Excellent communication and presentation skills.
- Proficiency in using training delivery tools and technologies.
- A passion for continuous learning and improvement.
- Strong understanding of customer centricity and content creation.
Training Manager
Posted today
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Job Description
JOB DESCRIPTION
POSITION / JOB TITLE:
Manager – Core Training
FUNCTION:
Training
PROCESS / DEPARTMENT:
Training - IBU
GRADE:
Manager / M04
POSITION REPORTS TO:
Director – Training
POSITION IS REPORTED BY:
Sr Executive/ Officer / Sr. Officer / AM Training
MAIN RESPONSIBILITIES / ACCOUNTABILITIES:
FUNCTIONAL/ OPERATIONAL:
- Assess minimum skills/ role profile required for frontline staff
- Ensure that training curriculum is aligned with the minimum skills / role profile assessed
- Ensure that the Training faculty is skilled to manage the training curriculum
- Drive efficiency in the new hire training cycle
- Determine training requirements by conducting training needs analysis.
- Manage the strategy for effective utilization of all team resources, including capital and expense budgets.
- Participate in the design and development of associate materials and curriculum in conjunction with identified needs, performance deficiencies and industry changes
- Problem solve with sub - ordinates, thereby removing roadblocks to successful task completion.
- Direct the activities required to develop/deliver/support training across all target audiences.
- Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
- Liaise with other functional/departmental HOD’s/managers so as to understand all necessary aspects and needs of training, and to ensure they meet the objectives, purposes and achievements
- Develop and create training modules, customize them according to specifications of the individuals and as per operational needs
- Ensure quality of training delivered conforms to pre-defined standards
- Needs to plan, develop and implement strategy for training, discipline, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues.
- Design & Update Training calendar.
- Conduct Training Evaluation and provide feedback
- Track and analyze effectiveness and progress of programs delivered
- Prepare reports and maintain MIS
- conduct quality assessments and audits and provide adequate feedback
- Liaise with vendors and professional training organizations
- Liaise with external agencies to be well acquainted with industry standards, competitor’s offerings etc.
- Build relationships with internal customers and monitor key performance drivers
- Ensure that all Service Level Agreements (SLAs) are met consistently
- Create Monthly / Batch on Batch Efficiency and Effectiveness Dashboards for each client serviced
- Watches and tracks the completion of Compliance modules
- Handle the administrative as well as functional reporting of all the Assistant Managers, Senior Training Officers and Training Officers
- Establish innovative systems and procedures for handling data, reports and continuously improvise on them to reduce paperwork
- To have clear understanding of the functioning and hierarchy of each department
TEAM RELATED:
- Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training
- Build effective vertical and horizontal communication channels
- Provide efficient leadership to the team
- To be a role-model for the Team in terms of performance/ behavior/ attitude
- Formulate long term plans for the development and motivation of the team
- Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.
- Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.
- Coach and mentor sub-ordinates by involving them in decision making process.
CLIENT SPECIFIC / ORIENTED:
- Understand specific Client requirements for each Operation
- Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently
- Plan and implement quality/ process improvement projects on the floor
OCCASSIONAL RESPONSIBILITIES:
- Ensure adherence to or compliance with all certification standards institutionalized across the organization (e.g. COPC, PCMM etc)
QUALIFICATION (Education):
Graduate from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc); Certificate Course in the areas of NLP, Train the Trainer or Psychology would be preferred
DESIRED YEARS OF EXPERIENCE:
5 - 9 years of total prior work experience with minimum 2-3 years as a trainer with exposure in content development and delivery of training programs; Minimum 2 years with the Training function of a voice-based BPO industry is preferred.
DESIRED INDUSTRY EXPOSURE:
BPO, ITES, Training industry
DESIRED ROLE EXPOSURE:
Exposure to BPO operations, its constraints & requirements would be advantageous. Stability in previous jobs; Must have preference/aptitude for a career in customer service environment; Must have demonstrated team handling skills in the past, Exposure to systems, policies and practices of the Training and Development function with previous organizations would be a plus. Training Fundamentals (Training Models and Measurements – Blooms Taxonomy, Kirkpatrick etc)