577 Service Associate jobs in India
Customer Service Associate
Posted 1 day ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Customer Service Associate
Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure.
**How will you make an impact in this role?**
**Fraud Chat (Global Fraud) - Blended profile**
+ Visualize & simplify end to end card member experience
+ Enable & drive process improvement based on voice of customer feedback
+ Strive to Customer First Resolution (CFR) and reduce bad demand
+ Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction
+ Deliver to all the key metrics as per organizational goals
+ Adhere to Quality and Compliance Guidelines
+ Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication
+ Able to address 2-3 conversations simultaneously
**Minimum Qualifications**
+ Graduates/ Under-graduates with 1-7 years of experience in customer service domain
+ Versant 4 Skills (Voice) & Above (57 & above)
+ Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering extraordinary service in every interaction with our customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Analytical and problem-solving skills with strong attention to detail **Preferred Qualifications**
+ Chat Experience is preferred but not mandatory
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Customer Service Associate
Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Customer Service Associate
Posted 5 days ago
Job Viewed
Job Description
Company Description
Vested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.
Role Description
This is a full-time work-from-office role for a Customer Service Associate located in Gift City, Gandhinagar. The Customer Service Associate will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role includes addressing customer issues promptly and effectively, as well as maintaining a positive image of the company through excellent service.
Qualifications
- Customer Service, Customer Support, Customer Satisfaction skills
- Strong written and verbal communication and problem-solving abilities
- Ability to work independently and as part of a team
- Experience in a customer-facing role is a plus
- Bachelor's degree or equivalent experience mandatory
Customer Service Associate
Posted 5 days ago
Job Viewed
Job Description
POSITION : - CUSTOMER SERVICE-ASSOCITE(CSA)
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
- Will be working for international BPO Process for one of Our Major-Client in Europe.
- You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
- Flexible to work in ( UK / European – Shifts)
Required-Skills : -
- Good communication skills and ease to express yourself clearly and professionally.
- Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
- Advanced level of English.
Customer Service Associate
Posted 22 days ago
Job Viewed
Job Description
Key Responsibilities:
- Greet customers warmly and assist them with their needs.
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Provide detailed information about products, services, and promotions.
- Process customer transactions accurately and efficiently, including sales, returns, and exchanges.
- Resolve customer complaints and issues with empathy and a focus on finding satisfactory solutions.
- Maintain a high level of product knowledge to effectively assist customers.
- Assist with merchandising and maintaining the presentation of store displays.
- Contribute to achieving team and store sales targets.
- Handle customer feedback and report recurring issues to management.
- Ensure compliance with all company policies and procedures.
- Maintain a clean and organized work environment.
- Operate point-of-sale (POS) systems and other relevant equipment.
- Assist in inventory management and stock checks as needed.
- Build rapport with customers to encourage repeat business and loyalty.
Qualifications:
- High school diploma or equivalent; some college education is a plus.
- Proven customer support or client service experience in a retail environment is preferred.
- Excellent verbal and written communication skills.
- Strong active listening skills and the ability to understand customer needs.
- Patience and the ability to remain calm under pressure.
- Proficiency in using POS systems and basic computer applications.
- Ability to multitask and manage time effectively.
- A positive attitude and a genuine desire to help others.
- Physical ability to stand for extended periods and lift moderate weights.
- Team player with a strong work ethic.
- Flexibility to work various shifts, including weekends and holidays.
- Understanding of sales principles and customer service best practices.
This is a fantastic opportunity for someone passionate about retail and customer interaction. Join a supportive team and grow your career in a vibrant retail setting in Bengaluru .
Customer Service Associate
Posted 4 days ago
Job Viewed
Job Description
Customer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance.
1) Sales & Customer Engagement
Assist customers in making informed purchase decisions based on current trends.
Provide personalized service to enhance customer experience and drive repeat business.
Ensure high levels of customer satisfaction through excellent sales service.
2) Store Operations & Merchandising
Maintain merchandise as per brand standards, ensuring an organized and visually appealing store layout.
Support inventory management, restocking, and shrink control.
Ensure compliance with store policies and standard operating procedures.
3) Performance & Business Growth
Contribute to the stores Key Performance Indicators (KPIs), including sales targets and customer satisfaction scores.
Participate in promotional activities and campaigns to boost sales.
Stay updated on product knowledge to provide expert guidance to customers.
Key Performance Indicators (KPIs)
Sales contribution & upselling performance
Customer feedback & satisfaction ratings
Merchandising compliance & inventory accuracy
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customer service associate
Posted 23 days ago
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Job Description
Job Title: Customer Care Executive
Location: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India
Job Type: Full-time
Department: Customer Service
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
Process orders, returns, and exchanges in accordance with company policies.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve product or service-related issues.
Identify opportunities to enhance the customer experience and offer suggestions to improve services.
Follow up with customers to ensure that their issues have been resolved and their expectations met.
Stay informed about company products, services, and promotions to effectively communicate with customers.
Qualifications:
Communication Skills
Preferred Skills:
Experience with live chat and voice support.
Note: The working hours will follow UK time: Mon Fri 5 working Days
12:30 PM to 9:30 PM for the first 6 months
1:30 PM to 10:30 PM for the subsequent 6 months
Please note, this role is focused solely on voice support responsibilities with no sales involvement.
If interested send CV's Via Whatsapp: OR Email :
CUSTOMER SERVICE ASSOCIATE III
Posted 2 days ago
Job Viewed
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
**TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries.**
Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success.
The team will support in the background the whole Customer Service Organization, intercompany business.
**Responsibilities**
+ To deliver extraordinary customer experience:As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations.
+ Order Management -Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task.
+ Quotations -Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales.
+ Backlog Management/Order Changes- Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest
+ Returns- Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons.
+ Cross trainings: Learning and supporting all the transactions within the region/cross region.
+ Innovation: Challenge self to develop new and improved ideas for all that we do.
**Skills**
Education Required: Any Graduate (10+2+3)
**Flexible to work in shifts**
+ Customer centric.
+ Excellent communication skills.
+ Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions.
+ Relevant experience in end to end order management
+ SAP/ERP Preferred
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Bangalore, KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
CUSTOMER SERVICE ASSOCIATE IV
Posted 2 days ago
Job Viewed
Job Description
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact
This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.
**Job Requirements**
Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements includin
- Customer Relationship & Satisfaction
o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
o Proactive communication to Customer on pending changes to MOQ's, Lead Time, Price Agreement expiry and visits as required
o Strategy for building positive customer relationships
- Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request
- Complete Order managemen
- Billing Management - Quote follow up and proactive billing management process Metric - Billin
- Manage Service Delivery Process / Executio
o Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and teao Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
o Weekly quotes follow up, credit status monitoring and awareness of status on open quality issue
- Manage Interfaces & Build Service Culture
o Act as voice of the Customer for internal support departments
o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
o Take ownership for actions and follow through on tasks until resolved
**Desired Candidate Profile:**
Educational Degree: Graduate
Experience: 2 to 5 years
Must have skills: SAP SD Order management / Backlog management
Special Qualifications, Knowledge & Skills:
Customer Focus, Demand and forecast, Planning, SFDC (SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets
Location:
Bangalore, KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.