305 Service Cloud jobs in India

About the Role  

We are looking for a skilled Salesforce Developer with strong expertise in Service Cloud to join our team. The ideal candidate will have around 3 years of hands-on experience in designing, customizing, and implementing Salesforce Service Cloud solutions, with a focus on delivering high-quality customer service processes. 

Key Responsibilities  

• Design, configure, and customize Salesforce Service Cloud features such as Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements. 
• Develop custom solutions using Apex, Visualforce, LWC, and Flow to enhance Service Cloud functionality. 
• Integrate Service Cloud with third-party applications and internal systems. 
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions. 
• Work on automation, workflow rules, process builder, and advanced flows to streamline service operations. 
• Ensure code quality through unit testing and adherence to Salesforce best practices. 
• Participate in deployment, release management, and ongoing support activities. 

Required Skills & Experience  

• 3+ years of Salesforce development experience with a focus on Service Cloud . 
• Strong knowledge of Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base . 
• Hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows . 
• Good understanding of Salesforce security model and data model. 
• Experience with REST/SOAP API integrations. 
• Salesforce Service Cloud Consultant certification (preferred, not mandatory). 

Soft Skills  

• Strong problem-solving and analytical skills. 
• Ability to work collaboratively with cross-functional teams. 
• Good communication and client interaction skills. 
• Self-driven with a learning mindset. 

Why Join Us?  

• Opportunity to work on challenging Salesforce Service Cloud implementations. 
• Exposure to the latest Salesforce technologies and cross-cloud projects. 
• Collaborative work environment with growth opportunities. 

This is a remote position.

Service Cloud Sr Developer- Contract • 5+yr of Salesforce Experience • Salesforce Service Cloud developer with strong experience with apex, platform events, triggers, Visualforce, Lightning Web Components, security model, RESTful APIs, and declarative tools.  • Must be well versed with apex best practices and application performance tuning.  • Should have experience with front end languages and backend tools for web engineering such as JavaScript, HTML5, CSS. • ServiceMax experience will be preferred • Excellent communication and team collaboration skills required • Must have worked in agile projects and have used Jira or any other ALM tools for SDLC

Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

"Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)."

"Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)."

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Architecht - Service Cloud to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).
"We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations. The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications. The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills.
Key Responsibilities
Define end-to-end Salesforce architecture for Service Cloud and related modules.
Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informatica, etc.).
Provide technical leadership in Salesforce best practices, data modeling, security, and performance optimization.
Collaborate with business stakeholders, product owners, and developers to align architecture with business needs.
Ensure adherence to Salesforce architecture principles, integration standards, and coding best practices.
Conduct design and code reviews, ensuring high-quality technical deliverables.
Define governance frameworks for Salesforce releases and integrations.
Support pre-sales and solutioning activities by contributing to proposals, solution demos, and technical documentation.
Required Skills & Qualifications
Bachelor's or Master's degree in Computer Science, IT, or related field.
10+ years of IT experience, with 5+ years in Salesforce architecture.
Proven expertise in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI integrations.
Strong experience with Salesforce integrations using REST, SOAP, and middleware platforms (Mulesoft, Dell Boomi, Informatica, Jitterbit).
Deep understanding of Salesforce data model, Apex, Lightning Components, Flows, and security model.
Experience with CI/CD, DevOps practices (Copado, Git, Jenkins, Azure DevOps).
Strong knowledge of enterprise architecture frameworks and integration patterns.
Excellent communication and leadership skills, with the ability to influence both technical and business stakeholders.
Good to Have
Salesforce Certified Technical Architect (CTA) or progress toward CTA.
Certifications such as Salesforce Integration Architect, Application Architect, or System Architect.
Experience in multi-cloud implementations (Sales, Service, Marketing, Experience Cloud).
Knowledge of event-driven architecture and asynchronous integrations (Platform Events, Kafka).
Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud)."
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Architecht - Service Cloud to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).
"We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations. The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications. The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills.
Key Responsibilities
Define end-to-end Salesforce architecture for Service Cloud and related modules.
Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informatica, etc.).
Provide technical leadership in Salesforce best practices, data modeling, security, and performance optimization.
Collaborate with business stakeholders, product owners, and developers to align architecture with business needs.
Ensure adherence to Salesforce architecture principles, integration standards, and coding best practices.
Conduct design and code reviews, ensuring high-quality technical deliverables.
Define governance frameworks for Salesforce releases and integrations.
Support pre-sales and solutioning activities by contributing to proposals, solution demos, and technical documentation.
Required Skills & Qualifications
Bachelor's or Master's degree in Computer Science, IT, or related field.
10+ years of IT experience, with 5+ years in Salesforce architecture.
Proven expertise in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI integrations.
Strong experience with Salesforce integrations using REST, SOAP, and middleware platforms (Mulesoft, Dell Boomi, Informatica, Jitterbit).
Deep understanding of Salesforce data model, Apex, Lightning Components, Flows, and security model.
Experience with CI/CD, DevOps practices (Copado, Git, Jenkins, Azure DevOps).
Strong knowledge of enterprise architecture frameworks and integration patterns.
Excellent communication and leadership skills, with the ability to influence both technical and business stakeholders.
Good to Have
Salesforce Certified Technical Architect (CTA) or progress toward CTA.
Certifications such as Salesforce Integration Architect, Application Architect, or System Architect.
Experience in multi-cloud implementations (Sales, Service, Marketing, Experience Cloud).
Knowledge of event-driven architecture and asynchronous integrations (Platform Events, Kafka).
Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud)."
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**