5,771 Service Cloud Specialist jobs in India

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Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : Engineer L1

Experience : 0 – 4 years

Job Location : Chennai

Job Responsibilities:

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
• Maintaining a high level of accuracy with respect to all activities.
• Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.

Qualification:

• Any Degree

Technical skills:

• Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
• Skill in reviewing, proofing and verifying data.
• Able to learn new concepts quickly.
• Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
• Knowledge of basic computer operations.
• Strong organizational skills.
• Highly motivated in the performance of sometimes repetitive duties with very low room for error.

DESIRED PROFILE:

• Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
• Skill in reviewing, proofing and verifying data
• Able to learn new concepts quickly
• Comfortable working with limited supervision in a fast-paced environment
• A creative problem-solver
• Knowledge of basic computer operations
• Strong organizational skills
• Highly motivated in the performance of sometimes repetitive duties with very low room for error.
• Prior experience with Microsoft Office a plus
• Prior experience with a plus

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process

Hiring for Technical support (voice+ Chat)International exp only

Min 1 yr of exp - Salary 4lpa

Min 2 yrs of exp- Salary 5.5 LPA

only Grads

5 days working

rotational shift & off

contact n ping me on:

email

Role : IT Help Desk  ( Technical Voice process)

Shift Timing: 24/7

Location: Chennai

Role:  SME

Experience :5- 10yrs( minimum 2 yrs for international technical voice experience is must)

Notice period 0 -30days

Work mode – Wok from office

• Excellent verbal and written communication skills.
• Strong administrative skills; organized, efficient and versatile.
• Ability to maintain both a professional and positive attitude always.
• Ability to diffuse volatile situations with distressed or irate customers.
• Strong client service approach to dealing with people at all levels
• Maturity of judgment under pressure/ability to diagnose level of user need and to escalate problems without delay to appropriate levels for resolution.

Technical Skills:

• Knowledge on Windows 10 OS & Mac OS
• Technical know-how on troubleshooting of MAC and Windows 10
• Knowledge about all functionalities and applications on Windows and Mac OS
• Outlook profiles creation
• Managing Teams meeting and troubleshooting
• Technical know-how of Office 365 package
• Installation and troubleshooting of Office 365 package
• Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries
• Active Directory Profile management
• IP address management
• Troubleshooting on MobileIron, SSO, MFA
• Knowledge on VPN connectivity and troubleshooting
• Understanding of Firewall, Proxy Server, NAAF

International Voice Process (Inbound Tech & Customer Support)

Brookfield

puc and above

Fresher: 23,000

Experienced: Up to 30,800 (based on last drawn in-hand salary)

Earn exciting incentives based on performance

contact

HR Supriya

Company Description

Targix Technologies is an Ad-tech company leading innovation with two brands under its umbrella. DoDooH is an advanced DOOH platform with over 1000 screens in clinics across major metros in India, providing advertisers with hyperlocal and broad reach through an AI-based CMS optimizing for reach and frequency. CMS, the second brand, is a SaaS platform offering innovative CMS solutions for digital screens of any size and location, delivering content in a non-repetitive and impactful manner with its AI-based platform.

Role Description

This is a full-time on-site role for a Technical Support Specialist based in Hyderabad. The Technical Support Specialist will handle day-to-day tasks such as providing technical support, troubleshooting issues, engaging in customer support, and ensuring customer satisfaction. This role requires addressing and resolving customer technical issues promptly and efficiently, along with analyzing and enhancing support processes.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication skills, both written and verbal
• Ability to work independently and handle multiple tasks
• Fresher also can apply

HIRING

Must - German language skills C1 or higher

TECHNICAL SUPPORT

IT-Support Mitarbeiter:in (m/w/d)

No. of Vacancies: 3 openings

Location & Working Model

Primary Location: Eggenfelden (on-site office)

Key Responsibilities

First-line support: prompt response to customer inquiries via phone & ticket system

Ensure high customer satisfaction and resolution rates

Document all interactions accurately in CRM

Support users with Telematik­infrastruktur components (TI-Konnektor, eGK readers, etc.)

Collaborate closely with Technical & Software Support teams for issue resolution

Contribute ideas to ongoing product and company development

Ideal Candidate Profile

Must-Haves:

German language skills C1 or higher

Technical training or degree in IT field

2–4 years professional IT experience

Nice-to-Haves:

Experience with Telematik­nfrastruktur, TI-Konnektor, insured card readers

Customer service background

Personality Traits:

Enthusiastic about customer service and phone interaction

Friendly, clear communicator

Diligent in written documentation

Proactive interest in shaping company growth

Experience & Education

Experience: Minimum 2–4 years in IT support or related field

Education: Completed technical apprenticeship or IT degree; university degree not required

Specific Tools/Technologies: Telematik­i ra struktur components, basic networking/hardware/firewall knowledge, CRM systems

Compensation

Base Salary Range: €30,000 – €50,000 gross per year

Variable/Bonus: Approx. 10 % of base salary

Perks

Brand-new, state-of-the-art office and infrastructure

Opportunity to grow with a fast-scaling digital health company

Direct impact within a small, stable team

Target Industries / Companies (Whitelist): IT system houses, especially those serving healthcare / Telematik­infra ruktur

PLEASE GO THROUGH THE ENTIRE ABOVE WRITTEN JD AND APPLY

Job Types: Full-time, Permanent

Pay: ₹300, ₹450,000.00 per month

Benefits:

• Health insurance

Language:

• German (Preferred)

Work Location: In person

We are seeking a
Technical Support & Trainer
who can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear, user-friendly guidance.

Key Responsibilities

• Client Support
• Manage and resolve client support tickets through our helpdesk system.
• Diagnose technical issues, troubleshoot errors, and provide timely solutions.
• Collaborate with development and project teams to escalate and resolve complex issues.
• Training & Documentation
• Prepare detailed training materials, guides, and FAQs for clients.
• Conduct
  virtual training sessions, webinars, and demos
  for client teams on product usage.
• Update and maintain internal knowledge base and client-facing documentation.
• Client Success Enablement
• Act as a point of contact for product-related queries and onboarding.
• Provide best practices and product adoption guidance to ensure smooth client operations.
• Collect feedback from clients to improve training materials and support processes.

Required Technical Skills (Tech Stack)

• CRM & ERP Platforms:
  Bitrix24, Zoho CRM, Salesforce (added advantage)
• Web Technologies:
  Basic understanding of HTML, CSS, JavaScript
• Databases & Integrations:
  Basic SQL, API concepts (REST APIs, JSON, Postman)
• Cloud & Collaboration Tools:
  AWS basics, Microsoft 365, Google Workspace
• Helpdesk / Ticketing Tools:
  Jira, Freshdesk, or similar platforms
• Documentation & Training Tools:
  Confluence, Notion, MS PowerPoint, Google Docs/Slides, Loom (for recordings)
• OS & General IT Skills:
  Windows, macOS, basic networking knowledge

Requirements

• 2–4 years of experience in
  technical support, product training, or client success roles
  .
• Strong problem-solving and troubleshooting skills.
• Excellent communication and presentation skills (English, Hindi preferred).
• Ability to explain technical concepts to non-technical users.
• Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).

As a Technical Support professional, you will play a vital role in ensuring the security and efficiency of our clients' CCTV, biometric, and automation systems. This includes installing, maintaining, and repairing equipment, as well as providing technical support and troubleshooting to ensure optimal system performance.

Responsibilities

• Install and configure CCTV, biometric, and automation systems at client sites, ensuring proper setup.
• Conduct maintenance checks and repairs on CCTV equipment to maintain optimal functionality.
• Diagnose and resolve technical issues with systems.
• Provide clients with technical support and training on using CCTV, biometric, and automation equipment.
• Maintain detailed records of service calls, maintenance, and repairs.
• Collaborate with sales and technical teams to address and resolve issues.
• Keep up-to-date with advancements in CCTV, biometric, and automation technologies and best practices.

Qualifications

• High school diploma or equivalent.
• Proven experience as a Service Engineer for CCTV, biometric, and automation systems or in a similar role.
• Strong knowledge of system components and functionality in CCTV, biometric, and automation systems.
• Familiarity with network protocols and IP camera systems.
• Ability to interpret technical drawings and manuals.
• Excellent troubleshooting and problem-solving skills.

Strong communication and customer service abilities.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Extensive knowledge of PLC programming languages such as Structure Text

Prior knowledge & experience of CODESYS would be preferred.

IT experience such as FTP, SNMP, SQL, Python, C++, Cloud like AWS is Preferred

Required Candidate profile

Using automation software, C++, Python, Java etc to write PLC programs.

IT experience such as FTP, SNMP, SQL, Python, C++, Cloud like AWS is Preferred.

Working experience in Linux environment must.