3,277 Service Cloud Specialist jobs in India
Service Delivery Specialist - Cloud and Compute
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We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Purpose of the Job:
Reporting to Head of Service Delivery - Cloud and Compute at Alstom IS&T, you will be the main driver in the safe delivery of new technology change, ensuring transition processes are implemented effectively across a large modern infrastructure, including 3rd party and client hosted services, to enable the successful delivery of stable, secure and reliable Infra Services related to Cloud and Compute team of Alstom.
Organisation structure (job belongs to.)
IS&T / Technology & Security / Cloud and Compute Operations
Reports directly to:
Head of Service Delivery - Cloud and Compute
Key Responsibilities & Accountabilities:
Key Responsibilities & Accountabilities:
•Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of infrastructure hosting for Alstom applications
•Responsible for planning and maintenance of Infrastructure for Compute & Cloud hosting services across the organization
•Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions.
•Lead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution process.
•Ensure overall service delivery, and monitor / track delivered solutions to ensure it fits with business requirements.
•Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives
•Work with the other stakeholders to comply with applicable disaster recovery and business continuity policies; work with technology and business management to address any identified gaps
•Work with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventive actions
•Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.
•Maintains high quality customer service to clients and customers. Works closely with customers/clients in order to map and support their operational needs.
•Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.
•Provides capacity planning recommendations to senior management
•Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the eco-system.
•Ensure Backup & Recovery procedures & policies are in place and implemented for all systems under the operational responsibility of RUN team.
•Drive efficiency and reduce the Operating cost of the Infrastructure .
•Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models.
Deep Dive on unused systems, their usage and do an effective cost optimization exercise periodically.
Educational Qualifications:
Graduated with a Bachelors degree in Engineering, Science or Technology
Experience:
• Should have at least 08+ years experience in IT with majority of it in IT Infra technology, hands-on knowledge and leading a team/expertise in IT operations delivery.
• Demonstrated competency in Infrastructure hosting services and functions.
Competencies & Skills
Mandatory:
• Should have good communication and ITIL management skills.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Experience in ITIL/Infra Operations processes and framework
• Ability to collaborate, influence and motivate cross-functional teams
• Team player
• Ability and flexibility to adapt to change, including shifts and competing priorities
• Demonstrates strong customer quality, cost and delivery focus
• Demonstrated competency in collaborative work with strong abilities in relationship management
• Proven ability to work in global companies and delivering infrastructure across multiple geographies
• IT infra L2/L3 hands-on knowledge
• An expert in MS Azure cloud technology with hands on knowledge on basic cloud services like IaaS , PaaS , Storage & Network.
• Good Experience with Azure services, including Azure Virtual Machines, Azure Load Balancer, Azure Application Gateway, Azure Functions, DB Managed Instances, SQL and MySQL DBs.
• Should have knowledge on Azure Costing of resources and how to bring in Cost optimization suggestions and how to provide proposals for such remediation activities.
Desirable:
Cross-functional knowledge
Domain experience
ITIL certification
AZ 104 or above Certification
Knowledge on AKS Cluster setup and administration activities to manage BAU.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Type:Experienced
Job Segment: Business Manager, Database, SQL, Cloud, Management, Technology
Technical Support
Posted today
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Responsibilities:
▪ Identifying hardware and software solutions.
▪ Troubleshooting technical issues.
▪ Diagnosing and repairing faults.
▪ Resolving network issues.
▪ Installing and configuring hardware and software.
▪ Speaking to customers to quickly get to the root of their problem.
▪ Providing timely and accurate customer feedback.
▪ Talking customers through a series of actions to resolve a problem.
▪ Following up with clients to ensure the problem is resolved.
▪ Replacing or repairing the necessary parts.
▪ Supporting the roll-out of new applications.
▪ Providing support in the form of procedural documentation.
▪ Managing multiple cases at one time.
▪ Testing and evaluating new technologies.
▪ Conducting electrical safety checks on equipment.
Technical Support Requirements:
▪ Degree in Computer Science or Information Technology.
▪ Certification in Microsoft, Linux, or Cisco is advantageous.
▪ Prior experience in tech support, desktop support, or a similar role.
▪ Proficiency in Windows/Linux/Mac OS.
▪ Experience with remote desktop applications and help desk software.
▪ Attention to detail and good problem-solving skills.
▪ Excellent interpersonal skills.
▪ Good written and verbal communication.
Technical support
Posted today
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Appy Before
Position: Technical support
Location: Pune
Experience: 1 year
CTC Details: It would be disclosed after the HR round as depends on the performance.
Requirements:
Qualification: Any Graduate
Certification: Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only
Responsibilities:
Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.
Fields with (*) are compulsory.
Technical Support
Posted today
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Job Description
Technical Support
Posted today
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Job Description
Job description
Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills
interested candidates can contact on
/
Technical Support
Posted 337 days ago
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Technical Support Engineering
Posted today
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Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 5 years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Windows System Administration, Configuration, including a good basic understanding of:
- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Strong experience in below technologies
- Memory Management, Windows Registry, Blue Screen
- Windows Shell configuration and management
- Server hang and crash, Server No Boot and Reboot Scenarios
- Troubleshooting server performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire /
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Technical Support Engineering
Posted today
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire /
Technical Support Engineering
Posted 2 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire /
Technical Support Professional
Posted 2 days ago
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Job Description
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Storage Scale, Storage Fusion, Storage Insight, Storage Scale System. This position involves working with our IBM customers remotely, which are some of the world's top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.
Responsibilities:
* Provide remote troubleshooting and analysis assistance for usage and configuration questions
* Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
* Identify known defects and fixes to resolve problems
* Develops best practice articles and support utilities to improve support quality and productivity
* Respond to escalated customer calls, complaints, and queries
- - The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
.
**Required technical and professional expertise**
* Passion to pursue career path in Computer Engineering or Computer Science
* Fundamental education in software design and/or test
* Computer Architecture
* Knowledge of any programming languages: C, C++, Java, Assembly
* Good debugging skills
* Scripting knowledge: Python, JavaScript, Perl, Bash, etc
* Strong Communication Skills
**Preferred technical and professional experience**
* Development knowledge of Unix/Linux kernel functionality
* Knowledge of LAN drivers
* FPGA experience
* Experience in embedded systems development
* Knowledge of web and mobile application development
* Tools (Git/GitHub, IntelliJ, etc.)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.