6,687 Service Consultant jobs in India

Location: Remote (Work from Home)
Department: Customer Success / Client Support
Reports To: Customer Service Manager / Head of Customer Experience

We are seeking an experienced Customer Service professional with 5 10 years of expertise in managing customer interactions, handling escalations, and driving customer satisfaction.

The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work independently in a remote environment while ensuring a seamless customer experience.

• Handle customer inquiries via phone, email, chat, or ticketing system in a timely manner.

• Provide accurate information, resolve issues, and ensure a positive customer experience.

• Manage and resolve escalated cases, ensuring customer satisfaction.

• Proactively follow up with customers to ensure issues are resolved fully.

• Build and maintain strong relationships with customers by understanding their needs.

• Ensure compliance with service-level agreements (SLAs) and quality standards.

• Conduct customer satisfaction surveys and gather feedback for improvement.

• Identify opportunities to upsell/cross-sell products or services.

• Use CRM systems/ticketing platforms (e.g., Salesforce, Zendesk, Freshdesk) to track issues.

• Collaborate with internal teams (sales, technical, product, finance) for quick issue resolution.

• Prepare reports on customer issues, resolutions, and satisfaction metrics.

• Suggest process improvements to enhance efficiency and customer experience.

• Effectively manage workload in a remote working setup .

• Stay aligned with the team via virtual meetings, reports, and regular updates.

• Ensure proper use of digital collaboration tools (MS Teams, Slack, Zoom, etc.).

• Bachelor's degree in Business Administration, Communications, or related field.

• 5 10 years of experience in customer service, support, or client relationship management.

• Proven experience in handling B2B or B2C customer interactions .

• Strong knowledge of CRM / Customer Support platforms (Salesforce, Zendesk, Freshdesk, etc.).

• Excellent communication, listening, and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work independently, prioritize tasks, and manage time effectively in a remote setup.

• Multilingual skills are an advantage (depending on client/customer geography).

• Customer-Centric Approach

• Excellent Communication Skills

• Conflict Resolution & Negotiation

• Time Management & Remote Collaboration

• Analytical & Reporting Skills

• Empathy & Active Listening

Thanks & Regards,

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Operations Analyst, Servicing This position is required to have solid knowledge of processes. This position requires excellent communication, with accuracy and no Escalations. The role requires the person to take accountability in providing superior quality while processing the transaction by the team; this includes scheduling and monitoring of activities within bank’s policies, adherence to procedures and agreed timescales. To lead a processing team which also includes taking responsibility for their collective performance and ensuring team’s productivity targets are met.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs per day & shifts as per buisness requirements

What will your day look like?

As the Banking Operations Analyst, you will:

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

21/08/ , 11.59pm, (Melbourne Australia)

As an SAP C4C Service Analyst, you will be responsible for the implementation, maintenance, and support of the SAP C4C application within the organization. Your primary focus will be on analyzing business requirements, configuring the SAP C4C application, and ensuring the smooth operation of Customer Service processes.

Responsibilities:

• Act as a subject matter expert in SAP C4C application, providing hands-on experience in areas such as business partner, material master, RMA, customer inquiries, interactions and requests
• Analyze and resolve support and enhancement requests.
• Provide level two support on all procurement related applications to address user requests and resolve system issues, which may involve occasionally working non-business hours to support high-severity issues impacting business users
• Develop and maintain meaningful reports and dashboards to offer insights into sales and service performance.
• Develop and design documents, functional specifications, test scripts, and assist in issue resolution and risk mitigation on projects and support activities
• Interface with other functional areas to implemented cross-functional solutions.
• Assisting in integrations of SAP applications with existing and external applications
• Implement designs and configure the system as necessary.
• Ensure that high system performance levels are achieved as part of the quality assurance and performance process.

Requirements:

• A minimum of 3 - 6 years of progressive SAP experience with at least one focused on C4C, including at least one full lifecycle C4C implementations in the areas of Service Cloud
• 2 years of SAP Production Support experience
• Strong written and verbal communication skills and the ability to work closely with all levels of the organization
• Excellent SAP configuration skills
• Experience developing and drive the implementation of SAP best practices and standards
• Bachelor's degree from an accredited college/university

Educational Background

BE / B Tech / MS in Computer Science, Information Technology, or equivalent degree in related

discipline.

As an SAP C4C Service Analyst, you will be responsible for the implementation, maintenance, and support of the SAP C4C application within the organization. Your primary focus will be on analyzing business requirements, configuring the SAP C4C application, and ensuring the smooth operation of Customer Service processes.

Responsibilities:

• Act as a subject matter expert in SAP C4C application, providing hands-on experience in areas such as business partner, material master, RMA, customer inquiries, interactions and requests
• Analyze and resolve support and enhancement requests.
• Provide level two support on all procurement related applications to address user requests and resolve system issues, which may involve occasionally working non-business hours to support high-severity issues impacting business users
• Develop and maintain meaningful reports and dashboards to offer insights into sales and service performance.
• Develop and design documents, functional specifications, test scripts, and assist in issue resolution and risk mitigation on projects and support activities
• Interface with other functional areas to implemented cross-functional solutions.
• Assisting in integrations of SAP applications with existing and external applications
• Implement designs and configure the system as necessary.
• Ensure that high system performance levels are achieved as part of the quality assurance and performance process.

Requirements:

• A minimum of 3 - 6 years of progressive SAP experience with at least one focused on C4C, including at least one full lifecycle C4C implementations in the areas of Service Cloud
• 2 years of SAP Production Support experience
• Strong written and verbal communication skills and the ability to work closely with all levels of the organization
• Excellent SAP configuration skills
• Experience developing and drive the implementation of SAP best practices and standards
• Bachelor's degree from an accredited college/university

Educational Background

BE / B Tech / MS in Computer Science, Information Technology, or equivalent degree in related

discipline.

Role Overview : As an SAP Data Services Specialist, you will be responsible for leveraging your expertise in SAP Data Services to streamline data integration, transformation, and migration processes. Your primary focus will be on managing IDOCs within SAP environments, ensuring seamless data flow and integration across systems. Key Responsibilities :

·    Design, develop, and implement data integration solutions using SAP Data Services (BODS).

·    Configure and optimize IDOC processing within SAP landscapes.

·    Collaborate with cross-functional teams to gather requirements and design data integration solutions that meet business needs.

·    Perform data profiling, cleansing, and enrichment activities as part of data migration and consolidation projects.

·    Monitor data integration jobs, troubleshoot issues, and implement performance tuning measures.

·    Develop and maintain technical documentation, including specifications, data mappings, and process flows.

·    Stay updated on SAP Data Services best practices and industry trends to recommend improvements and enhancements.

Mandatory Skills :

·    4-7 years of hands-on experience with SAP Data Services (BODS).

·    Proficiency in configuring and managing IDOCs within SAP environments.

·    Strong understanding of data integration concepts and techniques.

·    Experience with ETL processes, data modelling, and data warehousing principles.

·    Excellent problem-solving and troubleshooting skills.

·    Ability to work independently and collaboratively in a team environment.

·    Effective communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Education :

·    Bachelor's degree in Computer Science, Information Technology, or related field.

Mandatory Skills :

·    4-7 years of hands-on experience with SAP Data Services (BODS).

·    Proficiency in configuring and managing IDOCs within SAP environments.

·    Strong understanding of data integration concepts and techniques.

·    Experience with ETL processes, data modelling, and data warehousing principles.

·    Excellent problem-solving and troubleshooting skills.

·    Ability to work independently and collaboratively in a team environment.

·    Effective communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Education :

·    Bachelor's degree in Computer Science, Information Technology, or related field.

Claims Service Consultant Level 1 (12-month Secondment) | Customer & Operations | Multiple Locations

At AllIanz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a National based portfolio of motor claims and handling high volume of inbound/outbound calls
• Providing excellent customer service to our customers in a timely manner
• Ensure and maintain knowledge of current legislation and how this impact claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity throughout the life of the claim.
• Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
• Follow the AAL Claims Management Process and adhere to AAL standards to minimize claim costs

About you

• High level of Customer service experience, ideally within a claim’s environment
• Insurance knowledge/background
• Ability to multi-task and work in a fast-paced environment
• Excellent communication skills (both written and verbal)
• Negotiation skills
• Confidence to learn, access and use different systems and software
• Strong attention to detail
• A team player attitude, with a focus on supporting and respecting others
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let’s care for tomorrow.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite