3,164 Service Delivery Operations jobs in India
Service Delivery Operations Representative
Posted today
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Job Description
Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost.
Key Responsibilities:- Independently perform tasks and become a Subject Matter Expert (SME).
- Actively participate in team discussions and contribute to problem-solving.
- Manage and assign work assignments to the delivery team.
- Drive people management activities, including performance evaluations and career development.
- Ensure service delivery quality and cost efficiency.
- Collaborate with cross-functional teams to resolve issues and improve service delivery processes.
- Identify areas for improvement and implement process enhancements.
- Provide guidance and support to team members to ensure successful service delivery.
- Proficiency in Microsoft 365 .
- Strong understanding of service delivery operations .
- Experience in managing service delivery quality and cost .
- Excellent communication and interpersonal skills .
- Experience with IT service management tools .
- Minimum 3 years of experience in a relevant role.
- 15 years of full-time education is required.
- This position is based at our Indore office.
Skills Required
Microsoft 365
Jobizo- Service Delivery Operations
Posted today
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Job Description
Job Title: Service Delivery Manager
Location: Gurgaon, India
About Company:
Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector.
Founded in 2021, Jobizo recently announced its transformation into a global healthcare powerhouse following the successful transfer of business from IFANglobal, a renowned worldwide healthcare and recruitment and training company with a legacy of more than 20 years. The transfer comes at a pivotal moment when the healthcare sector is witnessing a surge in demand for skilled professionals, positioning Jobizo as a key player in the industry. With the strategic move, Jobizo expands its global reach and talent pool, and plans to complete its ecosystem by turning it into a one-stop solution for healthcare professionals globally.
With our recent VC funding, Jobizo is now stronger than ever, accelerating our mission to build a one-stop healthcare hiring ecosystem. This investment empowers us to enhance our technology, expand operations, and provide even more value to healthcare institutions and professionals worldwide. As we step into this exciting phase of transformation, we are dedicated to catering to the ever-evolving needs of the healthcare industry, connecting top-tier talent with exceptional opportunities worldwide. Our mission is not only to simplify the hiring process but to contribute to the growth and advancement of the healthcare sector by ensuring the right professionals find the right positions.
Key Responsibilities:- Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations.
- Lead, manage, and motivate the delivery team to meet/exceed performance targets.
- Implement process improvements to enhance operational efficiency.
- Act as the escalation point for delivery-related issues and ensure timely resolutions.
- Maintain and develop strong client relationships to drive repeat business and satisfaction.
- Monitor and report on delivery KPIs, resource utilization, and overall team productivity.
- Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution.
- Take ownership of team hiring, onboarding, and training needs.
- Drive inside sales initiatives through the delivery team when required.
Service Delivery Operations Associate Manager
Posted today
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Job Description
Skill required: Procure to Pay - Master Data Management (MDM)
Designation: Service Delivery Operations Associate Manager
Qualifications: Any Graduation
Years of Experience: 10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at would you do As a PIM Supervisor, you need manage medium-large sized teams and/or work efforts for a client within Accenture. Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents. The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals. Creating new solutions, leveraging and, where needed, adapting existing methods and procedures. Understand client priorities and problems & help translate actions for the team. Maintain client relationships interface through regular connects and emails. Some of the key tasks includes:
- Manage & perform day-to-day tasks related to Item creation and maintenance requests
- Collaborate with project managers and stakeholders to gather and understand product profiles
- Manage project documentation and ensure compliance with project standards and methodologies
- Preparation of daily and month end reports
- Communicating with the client over the calls Knowledge/Skills/Abilities:
- Excellent customer service skills
- Proficiency in Microsoft Office Suite, especially Excel
- Strong communication and interpersonal skills
- Ability to work independently and as a part of a team
- Adaptability and flexibility
- Commerce or accounting background (a plus)
- Basic research and analytical skills
- Time management and prioritization skills to meet deadlines
- Ability to work under pressure and meet deadlines
- Adaptable to learn new processes, concepts, and skills. What are we looking for List of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.
- Customer Service mindset
- Experience in e-commerce operations
- Email Management
- Time Management
- Desire and Focus
- Team Player attitude
- Research minded
- Adaptability
- Analytical Added Advantage - Recommended: - Experience in buying, merchandising, inventory management and order management - Experience in FMCG, Home and personal care - Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D Mart Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person requires understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor or team leads
- Generally interacts with peers and/or management levels at a client and/or within Accenture
- The person should require minimal guidance when determining methods and procedures on new assignments
- Decisions often impact the team in which they reside and occasionally impact other teams
- Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
- Working Conditions: Night Shifts – working for US hours flexible for all time zones Overtime and On-Call may be required Client holidays are observed instead of India or local holidays
Skills Required
Procure To Pay, Email Management, Excel, Microsoft Office Suite
Client Services Specialist
Posted 3 days ago
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Job Description
25WD90924
**Position Overview**
As a Client Services Specialist, you will be a critical part of Autodesk's help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
You will be based in our Bangalore office, with a hybrid remote work policy. Work Schedule Monday to Friday, 9 hours, possible to start work from 5:30 am (might change according to business needs and Shift).
**Responsibilities**
+ Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issue
+ Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
+ Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
+ Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners as needed
+ Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
+ Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
+ Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
+ Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
+ Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
+ Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
+ Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
+ Communicate and work closely with local sales office to address customer related issues and order questions
+ Work closely with sales for quarter-end activities such as order entry cut-off dates
+ Act as a liaison with various departments throughout the company
+ Be a trusted advisor to internal/external parties
+ Strong team player; comfortable providing feedback to colleagues
+ Demonstrate accountability and ownership of tasks and behaviour, as well as strong attention to details
**Minimum Qualifications**
+ Minimum 3+ years in Customer Facing or Client Services position
+ Experience in a customer service environment
+ Meet or exceed operational KPI
+ Leverages Autodesk's Great Behaviours Guide for guidance on performance relating to the values and ways we work at Autodesk
+ On-time Training
+ Live Support Adherence
+ Willingness to work varying shifts and OT as necessary to meet demands of business and customers
+ Strong verbal and written communication
+ Ability to identify trends and propose solutions
+ Service-oriented
+ Technology Savvy
+ Creative and Innovative
+ Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
+ Pragmatic, comfortable asking questions and challenging the status quo
+ Fluent in English (speaking and writing). Other languages e.g. Korean, Japanese, are an advantage
#LI-AV1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Client Services Manager
Posted 3 days ago
Job Viewed
Job Description
Develop and nurture favorable business relationship with clients
and Work with clients to develop event marketing and
communication plans
● Understand client brief and develop event strategies that align with
client objectives and budget
● Gather research, spearhead ideation with creative teams, develop
and deliver pitch presentations
● Serve as the main point of contact for clients throughout the event
planning process, ensuring that all client needs are met and
exceeded
● Manage all aspects of event planning and execution, including
venue selection, vendor management, catering, transportation and
AV production in coordination with creative and production teams
● Create detailed event timelines, budgets, and project plans, and
manage all logistics related to events, including setup and
teardown
● Coordinate with internal teams to ensure all event deliverables,
materials, collateral, and promotional items are produced and
delivered on time
● Manage onsite event execution, including overseeing all event
staff, and handling any issues or concerns that arise
● Conduct post-event evaluations and debriefs with clients to gather
feedback and identify opportunities for improvement
● Oversee multiple client events and be able to recognize, solve or
neutralize potential issues or conflicts
Qualifications:
Graduate or MBA
Experiences - 5to 6 years ( Events Industry only )
Client Services Manager
Posted 4 days ago
Job Viewed
Job Description
FleishmanHillard part of Omnicom Group is hiring for an Account Manager
Location: Delhi
Experience: 4 - 6 years
Industry: Public Relations
Sector: Automobile (mandatory)
About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more
- FleishmanHillard was named 2021, 2022 and 2023
- Campaign Global PR Agency of the Year; 2023
- ICCO Large Agency of the Year – The Americas; 2022 and 2023
- PRWeek U.S. Agency of the Year; 2022 and 2023
- PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
- Campaign US PR Agency of the Year; 2021
- PRovoke APAC Consultancy of the Year; and 2021
- PRWeek UK Large Consultancy of the Year.
FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at
About Omnicom PR Group (OPRG)
Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC). .
FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.
Key Qualifications
Knowledge & expertise:
▪ Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services
▪ Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel
▪ Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback
▪ Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues
▪ Knows relevant external stakeholders, has developed industry contacts and is building a peer network
▪ Actively build positive relations with client contact
▪ Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients
▪ Strategically leads social programs in conjunction with digital team
▪ Proactively identify and manage potential client issues and crisis, alongside senior team lead
Client services:
▪ Plays a central role in planning work that addresses client’s goals, objectives and priorities
▪ Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration
▪ Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients
▪ Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach
▪ Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan
▪ Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required
▪ Successfully initiates and builds trusted client relationships over the long-term
Strategy & creativity:
▪ Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward
▪ Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients
▪ Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor
▪ Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis
Business development:
▪ Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings
▪ Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision
▪ Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action
▪ Maintains a relevant professional online profile & participates in relevant social channels
▪ Begins to lead implementation and execution for marking activities
Operations & administration:
▪ Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues
▪ Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service
▪ Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate
▪ Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision
People management:
▪ Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts
▪ Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture
▪ Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives
▪ Plays an active role in the performance review process
▪ Proactively engages with colleagues in international OPRG/other network agency offices and seeks to build networks. Follows developments of sectors and practices globally
▪ Contributes to the professional development of the junior executives via coaching and mentoring
▪ Develops and shares best practice with colleagues
▪ Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm
▪ Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)
Interested candidates kindly share your updated resume to
Client Services Associate
Posted 4 days ago
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
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Client Services Manager
Posted 4 days ago
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Job Description
Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
- Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
- Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
- Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
- Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
- Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
- Troubleshoot and escalate complex issues internally to ensure quick resolution.
- Stay updated on product enhancements and industry trends to provide informed client support.
Desired Skills & Experience
- 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
- Experience of team management.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
- Proficient in MS Excel, CRM tools, and reporting.
- Bachelor's degree in Business Administration, Marketing, or a related field.
Why Join Us?
- Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
- Collaborate with passionate professionals in a supportive and innovation-driven environment.
- Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
- Competitive compensation and career advancement opportunities.
Client Services Representative
Posted 4 days ago
Job Viewed
Job Description
Company Description
Blusteak Media is a creative digital marketing agency based in Kerala, specializing in result-oriented online marketing campaigns for ambitious brands. Founded in 2017 by Telson Thomas, Jaison Thomas,the company has grown to a team of over 55 members and services more than 100+ clients across 4 continents. The team excels in online sales, branding, copywriting, and social media management. Additionally, Blusteak Media offers services in Search Engine Optimisation (SEO), Online Reputation Management, and E-commerce solutions.
Role Description
This is a full-time on-site role for a Client Services Representative located in Kottayam. The Client Services Representative will be responsible for ensuring customer satisfaction by maintaining strong communication with clients, managing customer service tasks, and addressing any client concerns. Daily tasks include responding to inquiries, providing detailed information on company services, and collaborating with internal teams to deliver exceptional service. This role will also involve handling client-related finance activities.
Qualifications
- Skills in Client Services, Customer Service, and Customer Satisfaction
- Excellent Communication skills for effective client interaction
- Experience in handling Finance-related tasks and client account management
- Strong problem-solving abilities and a client-first mindset
- Ability to work collaboratively within a team
- Bachelor's degree in Business, Communication, or related field
- Previous experience in a digital marketing agency is a plus
Client Services Manager
Posted today
Job Viewed
Job Description
Develop and nurture favorable business relationship with clients
and Work with clients to develop event marketing and
communication plans
● Understand client brief and develop event strategies that align with
client objectives and budget
● Gather research, spearhead ideation with creative teams, develop
and deliver pitch presentations
● Serve as the main point of contact for clients throughout the event
planning process, ensuring that all client needs are met and
exceeded
● Manage all aspects of event planning and execution, including
venue selection, vendor management, catering, transportation and
AV production in coordination with creative and production teams
● Create detailed event timelines, budgets, and project plans, and
manage all logistics related to events, including setup and
teardown
● Coordinate with internal teams to ensure all event deliverables,
materials, collateral, and promotional items are produced and
delivered on time
● Manage onsite event execution, including overseeing all event
staff, and handling any issues or concerns that arise
● Conduct post-event evaluations and debriefs with clients to gather
feedback and identify opportunities for improvement
● Oversee multiple client events and be able to recognize, solve or
neutralize potential issues or conflicts
Qualifications:
Graduate or MBA
Experiences - 5to 6 years ( Events Industry only )