88 Service Delivery Teams jobs in India

Company Overview:

Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at .

Our Vision and Values:

We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:

• Excellence
• Responsibility
• Empowerment
• Connectivity
• Courage

One of our newest ventures is Para – an all-in-one digital twin solution that leverages artificial intelligence, state-of-the-art IoT and smart devices, 3D visualisation platforms, and extensive data analytics to empower clients to generate more value out of their assets. Para is a fast-growing and ambitious start-up, built on the exceptional experience and technical expertise of its parent company Dar in delivering over 4,500 building and infrastructure projects.

About the Role

You will be a member of Dar’s Project Team, where you will play a key role in managing the implementation of digital platforms in buildings and infrastructure projects. As a Project Delivery Manager, you will be a true domain expert, responsible for working with clients to identify use cases and create unique value propositions, mapping out data and technical requirements to deliver to-spec solutions.

The ideal candidate has well-rounded experience in managing the deployment of building solutions, including technical and functional knowledge in testing and commissioning of instrumentation and control systems as well as working knowledge of IoT platforms, data analytics, and cloud solutions. Knowledge of Edge Computing and Digital Twins would be of significant benefit in this role. The role offers exposure to all elements of technical delivery within a flexible and supportive environment, with generous company benefits, and ample growth and learning opportunities.

Responsibilities

• Identify the use cases and value propositions in close coordination with Clients and other Stakeholders
• Manage the relationship with the Client representatives
• Check and Analyze the different IT and OT data sources
• Understand the workflows and systems inside the different buildings
• Adapt the platform modules / dashboards to the project, in terms of UI and analytics, in collaboration with the Product Managers
• Devise project specific algorithms for optimization / prescriptive controls
• Devise project specific algorithms and methods for automated fault detection and diagnostics
• Identify the data required to be integrated based on the use cases
• Use the Admin Panel to deploy the solution and to configure rules, conditions and visuals
• Identify the data to be processed and analyzed based on the use cases
• Coordinate and follow up with the tech team for the implementation of the platform (including data acquisition, data validation, data analytics and data visualization)

Experience

• Bachelor's degree in Mechatronics Engineering, Instrumentation and Controls, Electronics and Communications Engineering, Mechanical Engineering or Data Science / Analytics from a reputed university, with at least 10 years of professional experience
• Hands-on Experience in managing the deployment of building solutions / platforms is required, including defining technical and functional requirements and working with the development team
• Hands-on Experience in the design, implementation or testing/commissioning of Instrumentation & Control Systems including integrations with 3rd party systems is required
• Knowledge of IoT platforms, IoT gateways, data acquisition, data analytics and cloud solutions is required
• Knowledge of Edge Computing and Digital Twins is preferable
• Experience in coding (Python, React, Javascript, etc.) and in designing and developing Graphical User Interfaces (GUI’s) / dashboards is a plus
• Holding certifications from relevant organizations/training institutes is also desirable

• Oversee the planning, execution, and delivery of multiple projects, ensuring they are completed on time, within budget, and to high-quality standards.
• Manage and lead operational teams, fostering a culture of high performance, collaboration, and accountability.
• Develop and implement operational strategies and procedures to enhance efficiency, productivity, and cost-effectiveness.
• Monitor key operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Manage resources effectively, including personnel, budget, and equipment.
• Ensure compliance with all relevant regulations, policies, and safety standards.
• Liaise with stakeholders, including clients, vendors, and internal departments, to ensure smooth project progress and effective communication.
• Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
• Conduct performance reviews, provide regular feedback, and support the professional development of team members.
• Identify and mitigate operational risks and develop contingency plans.
• Prepare regular operational reports for senior management, highlighting key achievements, challenges, and future plans.
• Champion a customer-centric approach throughout all operational activities.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or Master's degree is a significant advantage.
• Minimum of 7 years of progressive experience in operations management, project management, or a related field.
• Proven experience in managing complex projects and diverse teams.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in operations management software and ERP systems.
• Excellent leadership, decision-making, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Demonstrated ability to drive change and implement process improvements.
• Experience with financial management and budgeting.
• Ability to work effectively in a hybrid work environment, balancing remote and on-site responsibilities.
• This is a crucial role for a strategic leader passionate about operational excellence and successful project delivery. Join our team in Kolkata, West Bengal, IN and contribute to our continued growth and success.

• Lead the structural design and analysis of diverse engineering projects.
• Oversee and mentor a team of structural engineers, ensuring high-quality output.
• Perform complex structural calculations and simulations using advanced software.
• Ensure designs comply with all relevant building codes, standards, and regulations.
• Collaborate with clients, architects, and construction teams to define project requirements and deliver solutions.
• Review and approve structural drawings, specifications, and reports.
• Manage project timelines, budgets, and resources effectively.
• Identify and resolve engineering challenges and propose innovative solutions.
• Stay abreast of the latest advancements in structural engineering and construction technologies.
• Contribute to the development and implementation of engineering best practices.

Role - IFS FSM / PSO Consultant 

Experience   : 4+ Years

Location      : Pan India

Work Mode    : Hybrid

Required Qualifications:

• Hands on experience and knowledge of IFS FSM Cloud, V10, AURENA  Technology and functions
• Aware of IFS tools  like Scope Tool, Click learn and other related tools
• Domain knowledge Telcom (preferrable), EPCI, Manufacturing, Retail Logistics, Services (one or more)
• Handled Solutions, functional architecture for an IFS FSM Implementation program  on one or more domains listed above
• Minimum 4 years of experience in IFS FSM Implementation projects
• Minimum two e2e implementation experiences in FSM/PSO
• Should have the knowledge of all the associated IFS modules and integration steps used in the project
• Ability to drive the areas from various work streams within FSM solution
• Ability to set expectation and manage the expectations with the customer
• Ability to identify any requirements in advance and communicate to right team with proper lead time

Intrested can share cv @

• Lead the planning, execution, and delivery of multiple complex technology projects using Agile frameworks.
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop and manage detailed project plans, including timelines, resource allocation, and budgets.
• Facilitate Scrum ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives).
• Identify, assess, and mitigate project risks and issues proactively.
• Manage stakeholder expectations and communication throughout the project lifecycle.
• Ensure high quality of project deliverables and adherence to best practices.
• Foster a collaborative and productive remote team environment.
• Track project progress, report on key metrics, and provide regular updates to senior management.
• Drive continuous improvement within the project management and development processes.
• Manage vendor relationships and third-party integrations as needed.
• Mentor junior project managers and team members.

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in project management, with at least 4 years focused on Agile software development.
• Proven experience managing large-scale, complex IT projects.
• Strong understanding and practical application of Scrum, Kanban, and other Agile methodologies.
• Excellent leadership, team-building, and motivational skills.
• Exceptional communication, negotiation, and stakeholder management abilities.
• Proficiency in project management software (e.g., Jira, Confluence, Asana).
• PMP, CSM, or similar project management certifications are highly desirable.
• Demonstrated ability to manage budgets and resources effectively.
• Strong analytical and problem-solving skills.
• Experience working in a fully remote team environment is essential.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.

About Us

Our Vision - To Enable Wow And Delightful Careers

Ethnus is a leading Emerging Technology training provider and has trained over 1.6 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. Ethnus has the honor of being the Cloud expert for Team India in the WorldSkills 2022 competition. We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Our company has been mentioned by the Hon. Minister of Education in the Parliament (2019) for delivering high-quality training and mentoring to students. Over 600 higher education institutions around the country trust our services to enhance and build the employability of their students. 

Position Overview:

We are seeking a highly organized and detail-oriented professional to join our team as a Project Coordinator. In this role, you will be pivotal in driving team performance and ensuring the seamless execution of projects. Your key responsibilities will include coordinating and supporting team leads, delegating high-priority tasks, managing project documentation and reports, facilitating meetings, monitoring project progress, and communicating project objectives and organizational changes to the team. Additionally, you will manage service level agreements (SLAs) and provide timely responses to inquiries related to project execution and organizational developments. If you possess excellent organizational and communication skills, a proven ability to manage multiple priorities, and a passion for delivering successful project outcomes, we invite you to apply.

Key Responsibilities:

• Plan and coordinate activities to ensure successful execution of client requirements, driving optimum team performance.
• Organize and empower team leads to perform their responsibilities efficiently, ensuring smooth project operations.
• Delegate urgent tasks to appropriate teams in response to client requests, ensuring timely and effective resolution.
• Oversee the preparation and maintenance of project reports and documentation, ensuring accuracy and currency.
• Schedule and conduct regular team meetings, documenting minutes (MoMs) to track progress, decisions, and action items.
• Monitor project progress and provide regular updates to management on status, risks, and opportunities.
• Communicate the project vision and objectives clearly to the team, ensuring a shared understanding of goals.
• Take ownership of Service Level Agreements (SLAs) with clients, addressing concerns promptly and providing appropriate solutions.
• Address queries related to organizational changes, project activities, decision rationales, business opportunities or risks, and project execution strategies.
• Ensure adherence to project timelines and deliverables by identifying and mitigating potential obstacles.

• Qualifications:
• Masters degree in a relevant field or equivalent work experience.
• Demonstrated experience in project coordination or a similar role, preferably within the IT/Non-IT industry.
• Strong organizational skills with attention to detail, capable of managing multiple tasks concurrently.
• Excellent communication and interpersonal skills, with the ability to effectively convey information to both technical and non-technical stakeholders.
• Proficiency in documentation management and report preparation.
• Proven ability to lead and motivate teams, fostering a collaborative and productive work environment.
• Familiarity with project management methodologies and tools.
• Knowledge of Service Level Agreements and client relationship management.
• Strong problem-solving skills, with the ability to adapt to evolving priorities.
• Experience in coordinating training programs and classes in a college or similar institution is an added advantage.

• Industry-leading performance incentive program
• Ample leaves provided with liberal approval
• Travel & stay reimbursements.
• Partnerships with leading brands like MMT, Ola, Uber, Google, Zoho etc.

BMC is looking for a Lead System Administrator to join our amazing team!

In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Develop, configure, and maintain ITSM workflows, modules, and integrations.
• Implement automation and AI/ML-driven solutions (chatbots, predictive service management, workflow optimization) to improve service outcomes.
• Partner with stakeholders to gather requirements, design scalable solutions, and deliver enhancements.
• Ensure ITIL-aligned processes (Incident, Problem, Change, Request, Knowledge) are effectively supported and optimized.
• Provide advanced technical support for ITSM platforms, including complex troubleshooting, root cause analysis, and resolution of high-priority issues.
• Collaborate with operations teams to ensure platform reliability, performance tuning, and proactive monitoring.
• Integrate ITSM platforms with enterprise applications, monitoring tools, and cloud services.
• Mentor junior team members and contribute to development best practices.
• Stay updated on emerging ITSM, AI, and automation trends to propose innovative solutions.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• 5+ years of hands-on ITSM development experience (BMC Helix ITSM - Digital Workplace (DWP), Business Workflow).
• Proficiency in programming/scripting (Java, JavaScript, Python, SQL, REST APIs).
• Proven track record in implementing automation within ITSM platforms.
• Solid understanding of ITIL practices and enterprise IT operations.
• Experience in system integrations across ITSM and enterprise ecosystems.
• Experience providing advanced production support, including incident resolution, performance troubleshooting, and issue prevention strategies.
• Hands-on experience with BMC Helix ITSM / BMC Remedy development and administration.
• Hands-on experience with BMC Innovation Studio
• Exposure to AI/ML in ITSM (intelligent routing, NLP chatbots, predictive analytics).
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes).
• ITIL v3 or v4 Certification.