948 Service Design jobs in India

What you will be doing

• Manage Service Design activities for one or more projects.
• Ensure that requirements are communicated to all impacted support teams and proactively communicate risks to the production support managers.
• Ensure that the production support organisation can fulfil and meet the business expectations (defined in SLA s / OLA s).
• Manage and arrange required workshops, training sessions etc. to ensure effective service readiness, knowledge transfer and support staffing capacity.
• Participate in Internal/External audit and provide any required evidence. Ensure capacity and availability of services is being adequately monitored and managed.
• Build Operational readiness, such as Support Model, RACI, Communication channels. Manage transition of new/existing products into live stage.

What you bring:

• 3 to 6 Years of Experience in Service Design Analyst with compliance experience
• Ability to prioritise effectively to be productive in an agile and highly dynamic environment in which priorities and goals may change rapidly.
• Excellent communication skills including interpreting business requirements; able to communicate the same message clearly to different audience.
• Ability to provide direction, expertise and support to other team members.
• Strong ITIL Service Management background - particularly relating to Service Design and/or Service Transition.
• Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Experience of engaging and building successful relationships with a broad range of stakeholders.

Added bonus if you have:

• Experience of working in complex, large scale, Technology environments ideally within Financial Services.
• Experience in the use of Servicenow
• Experience or knowledge of Project Management

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? 

Sanofi ‘Hubs’ are where our key strategic business operations are hosted providing centralized services across Global Medical, Finance, People, Procurement, Digital, R&D and more. Our Ambition: deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives.

As part of our ongoing transformation and transition of activities to our hubs, Service Excellence plays a key role in digitizing service management operations. To support this, we are seeking a Head of Service Design to lead this strategic journey in partnership with our service towers.

Our Team:

This position is part of Service Excellence (formerly known as Connect-to-Resolve), a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams, driving performance and customer centricity.

The Head of Service Design serves as the Global Process Owner for service management, leading a team of service designers responsible for defining, implementing, and optimizing service management processes across the organization. This role provides strategic direction for service catalog development, implementation of service management solutions, and continuous improvement initiatives to ensure exceptional service delivery throughout Business Operations and beyond.

Main responsibilities:

About you

Experience:

Soft skills:

Technical skills:

Languages: English (fluent)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

Pursue , discover

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

About client:

Leading Gear Manufacturing company.

Responsibilities:

1) Benchmark Study: Execute the systematic process to search, collect and record the competitor. The goal is to exceed the best in class

2) Calculation: Worm, Bevel, helical gear pair calculation, Shaft strength calculation, bearing life calculation with load spectrum

3) Drawing: 3D concept, Detail modelling & detail production drawing to be made in the solid works and uploaded into EPDM

4) Development: To develop the casing 3d modelling to develop the pattern feasibility and mould flow analysis and support for the part development

5) Assembly & Testing: Critical parameter to be driven and validated in the test bench

Knowledge: construction, windmill, material handling equipment and e-mobility

Skill: Planetary, Helical, bevel gearbox design

Experience: 10 Years

Qualification: B.E - Mechanical

Job Description

We are looking for a Product Design Manager with a strong background in product design, an eye for pixel-perfect visual execution, and experience leading high-performing design teams. In this role, you will define and drive the design vision for our digital retail products, ensuring seamless, engaging, and accessible experiences for consumers. You will collaborate closely with product managers, engineers, and stakeholders to align design decisions with business goals while mentoring and guiding a team of designers to deliver high-quality work. While expertise in product design is the primary requirement, having experience in service design is a plus, as it can help shape end-to-end customer experiences holistically. This role requires a leader who can optimize design operations, lead research efforts, and leverage data insights to drive confident design decisions. A background in Product Management is a plus.

Key Responsibilities

• Lead the design strategy and execution for digital retail solutions across multiple brands.
• Define and advocate for user-centered design principles, ensuring our solutions meet the needs of both customers and dealerships.
• Oversee the creation of high-fidelity UI designs, interaction models, and design system components, ensuring consistency and scalability.
• Collaborate with cross-functional teams—including engineering, product, and marketing—to translate business objectives into compelling design solutions.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and validate concepts.
• Establish and maintain design best practices, ensuring high-quality output with a strong focus on accessibility, responsiveness, and performance.
• Mentor and coach a team of designers, fostering a culture of creativity, collaboration, and continuous learning.
• Stay current with industry trends, emerging technologies, and best practices in automotive digital retail to drive design innovation.

Operations & Planning:

• Establish and improve design workflows and processes for efficiency.
• Define and track business + product metrics to measure design impact.
• Implement best practices for streamlined execution and collaboration.

People Management & Team Growth:

• Build and nurture a high-performing design team.
• Define growth paths, review processes, and quality benchmarks.
• Provide mentorship and foster a culture of innovation and collaboration

Product/Project Management:

• Ensure end-to-end delivery of projects with a structured design approach.
• Define the design process for each project to align with business goals.
• Collaborate closely with cross-functional teams (PMs, Engineers, Researchers) to ensure design success.
• Must have prior experience and proficiency in Jira or other project management tools for tracking, managing, and optimizing workflows effectively

Preferred Skills

• 9+ years of experience in product design, including 5+ years in a leadership role.
• Experience working on automotive digital retail solutions or other complex B2C platforms.
• Understanding of service design methodologies as a complementary skill.
• Knowledge of front-end development principles, accessibility standards, and responsive design best practices.
• Strong ability to balance strategic vision with hands-on execution, ensuring both high-level impact and pixel-perfect implementation.

Job Description

We are looking for a Product Design Manager with a strong background in product design, an eye for pixel-perfect visual execution, and experience leading high-performing design teams. In this role, you will define and drive the design vision for our digital retail products, ensuring seamless, engaging, and accessible experiences for consumers. You will collaborate closely with product managers, engineers, and stakeholders to align design decisions with business goals while mentoring and guiding a team of designers to deliver high-quality work. While expertise in product design is the primary requirement, having experience in service design is a plus, as it can help shape end-to-end customer experiences holistically. This role requires a leader who can optimize design operations, lead research efforts, and leverage data insights to drive confident design decisions. A background in Product Management is a plus.

Key Responsibilities

• Lead the design strategy and execution for digital retail solutions across multiple brands.
• Define and advocate for user-centered design principles, ensuring our solutions meet the needs of both customers and dealerships.
• Oversee the creation of high-fidelity UI designs, interaction models, and design system components, ensuring consistency and scalability.
• Collaborate with cross-functional teams—including engineering, product, and marketing—to translate business objectives into compelling design solutions.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and validate concepts.
• Establish and maintain design best practices, ensuring high-quality output with a strong focus on accessibility, responsiveness, and performance.
• Mentor and coach a team of designers, fostering a culture of creativity, collaboration, and continuous learning.
• Stay current with industry trends, emerging technologies, and best practices in automotive digital retail to drive design innovation.

Operations & Planning:

• Establish and improve design workflows and processes for efficiency.
• Define and track business + product metrics to measure design impact.
• Implement best practices for streamlined execution and collaboration.

People Management & Team Growth:

• Build and nurture a high-performing design team.
• Define growth paths, review processes, and quality benchmarks.
• Provide mentorship and foster a culture of innovation and collaboration

Product/Project Management:

• Ensure end-to-end delivery of projects with a structured design approach.
• Define the design process for each project to align with business goals.
• Collaborate closely with cross-functional teams (PMs, Engineers, Researchers) to ensure design success.
• Must have prior experience and proficiency in Jira or other project management tools for tracking, managing, and optimizing workflows effectively

Preferred Skills

• 9+ years of experience in product design, including 5+ years in a leadership role.
• Experience working on automotive digital retail solutions or other complex B2C platforms.
• Understanding of service design methodologies as a complementary skill.
• Knowledge of front-end development principles, accessibility standards, and responsive design best practices.
• Strong ability to balance strategic vision with hands-on execution, ensuring both high-level impact and pixel-perfect implementation.

Job Description

We are looking for a Product Design Manager with a strong background in product design, an eye for pixel-perfect visual execution, and experience leading high-performing design teams. In this role, you will define and drive the design vision for our digital retail products, ensuring seamless, engaging, and accessible experiences for consumers. You will collaborate closely with product managers, engineers, and stakeholders to align design decisions with business goals while mentoring and guiding a team of designers to deliver high-quality work. While expertise in product design is the primary requirement, having experience in service design is a plus, as it can help shape end-to-end customer experiences holistically. This role requires a leader who can optimize design operations, lead research efforts, and leverage data insights to drive confident design decisions. A background in Product Management is a plus.

Key Responsibilities

• Lead the design strategy and execution for digital retail solutions across multiple brands.
• Define and advocate for user-centered design principles, ensuring our solutions meet the needs of both customers and dealerships.
• Oversee the creation of high-fidelity UI designs, interaction models, and design system components, ensuring consistency and scalability.
• Collaborate with cross-functional teams—including engineering, product, and marketing—to translate business objectives into compelling design solutions.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and validate concepts.
• Establish and maintain design best practices, ensuring high-quality output with a strong focus on accessibility, responsiveness, and performance.
• Mentor and coach a team of designers, fostering a culture of creativity, collaboration, and continuous learning.
• Stay current with industry trends, emerging technologies, and best practices in automotive digital retail to drive design innovation.

Operations & Planning:

• Establish and improve design workflows and processes for efficiency.
• Define and track business + product metrics to measure design impact.
• Implement best practices for streamlined execution and collaboration.

People Management & Team Growth:

• Build and nurture a high-performing design team.
• Define growth paths, review processes, and quality benchmarks.
• Provide mentorship and foster a culture of innovation and collaboration

Product/Project Management:

• Ensure end-to-end delivery of projects with a structured design approach.
• Define the design process for each project to align with business goals.
• Collaborate closely with cross-functional teams (PMs, Engineers, Researchers) to ensure design success.
• Must have prior experience and proficiency in Jira or other project management tools for tracking, managing, and optimizing workflows effectively

Preferred Skills

• 9+ years of experience in product design, including 5+ years in a leadership role.
• Experience working on automotive digital retail solutions or other complex B2C platforms.
• Understanding of service design methodologies as a complementary skill.
• Knowledge of front-end development principles, accessibility standards, and responsive design best practices.
• Strong ability to balance strategic vision with hands-on execution, ensuring both high-level impact and pixel-perfect implementation.

Job Title - GN - SONG - Service - Amazon Connect – Analyst

Management Level: 11-Analyst

Location: Gurugram, DDC1A, NonSTPI

Must-have skills: Contact Center Strategy

Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration.

Job Summary:

As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Roles & Responsibilities:

• Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency.

• Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles.

• Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design.

• Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions.

• Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement.

• Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions.

• Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope.

• Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership

Professional & Technical Skills:
• Proven experience in service design, customer experience management, or a related field.

• Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking.

• Experience in conducting user research, data analysis, and competitive analysis.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving skills with the ability to think strategically and creatively.

• Experience working in a fast-paced, client-facing environment.

• Proficiency in relevant software tools (e.g., design software, data analysis tools)

• Proficiency in assessing UI/UX

Additional Information:
• An opportunity to work on transformative projects with key G2000 clients

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company | Accenture

Experience: 3 to 5 Years

Educational Qualification: Any Degree

About Accenture

Visit us at

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Title - GN - SONG - Service - Amazon Connect – Analyst

Management Level: 11-Analyst

Location: Gurugram, DDC1A, NonSTPI

Must-have skills: Contact Center Strategy

Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration.

Job Summary:

As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Roles & Responsibilities:

• Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency.

• Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles.

• Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design.

• Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions.

• Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement.

• Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions.

• Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope.

• Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership

Professional & Technical Skills:
• Proven experience in service design, customer experience management, or a related field.

• Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking.

• Experience in conducting user research, data analysis, and competitive analysis.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving skills with the ability to think strategically and creatively.

• Experience working in a fast-paced, client-facing environment.

• Proficiency in relevant software tools (e.g., design software, data analysis tools)

• Proficiency in assessing UI/UX

Additional Information:
• An opportunity to work on transformative projects with key G2000 clients

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company | Accenture

Experience: 3 to 5 Years

Educational Qualification: Any Degree

About Accenture

Visit us at

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.