8,590 Service Desk Coordinator jobs in India
Service Desk Coordinator
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Qualification : BSC IT / or any graduate
Required Industry : IT
**Skills**:
Day to day activities will be(Non Technical)
1. Logging Calls, Assigning Tickets, Call Monitoring, Maintaining SLA,
2. Knowledge of ticketing portal. (Manage Engine)
3. Maintaining Inventory database.
4. Maintaining Software License Records.
5. Vendor coordination.
6. Processing & Maintaining Vendor Invoices.
7. Raising Part request.
8. Maintaining MIS Reports Daily / Weekly / Monthly.
9. Good exp. on MS Excel and Pivot Table.
**Salary**: ₹380,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- IT industry (non technical): 1 year (required)
**Speak with the employer**
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Service Desk Coordinator
Posted today
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- India - Bangalore
- Young professionals
- Full-time
**—** Your Benefits **—***:
- Buddy program- Flat hierarchies- Health insurance- International environment- Modern and centrally located office- Onboarding program**Your skills**:
- Well versed in Excel and PowerPoint
- Flexible to work in shifts
**Your Tasks**:
- Needs to have knowledge on scheduling
- Need to have knowledge about Installations and Deployment
- Mandatory - Excellent communication skills
- Flexible and passionate towards learning new things
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Help Desk Coordinator 3
Posted today
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Summary:
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.Duties & Responsibilities:
Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.
• Works closely with internal IT Operations to maintain network services and infrastructure when required.
• May be called upon to participate in development of information technology and infrastructure projects and general IT training.
• Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.
• Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization.
• Works well as part of a small team and the wider global Desktop Support team when required.
• Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.
• Installs hardware peripherals.
• Provide hardware and basic software support to end users.
• Resolve connectivity problems with hardware and networking environment.
• Must have strong English language skills - written and verbal.
• Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:
• Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
• Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, Laptops, printers, and other peripherals.
• Build PC and Laptops using Microsoft SCCM Knowledge of imaging.
• Raising Incidents in Service Now.
• Maintaining inventory records.
• Diagnosing and troubleshooting hardware failures.
• Repair and upgrade different types of computers (software and hardware).
• Liaising with external support companies to resolve faults in a timely manner. • Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.
• Providing technical support by utilizing remote control and Windows administration tools.
• Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk.
Pre-Requisites / Skills / Experience Requirements:
IT Help Desk Coordinator
Posted today
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Outstanding follow up’s on customer complaints
dle Customer support calls & emails
andle Day to Day Task
rive daily monitoring adherence to SOP (Standard Operating Procedure)
nalyzing the issues and providing the resolution to customers.
oordinating with customer and developer if any technical issues
Technical Customer Support, II
Posted 6 days ago
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Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Technical Customer Support Lead
Posted 7 days ago
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#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical Customer Support Lead
Posted today
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Job Description
#Urgent_Opening_for Canvendor
#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
#Key_Requirements:
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
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Technical Customer Support Lead
Posted 7 days ago
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Job Description
#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
#Key_Requirements :
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical Customer Support Lead
Posted today
Job Viewed
Job Description
#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical customer support-Fresher
Posted today
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Job Description
Job Details:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Roles and Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
Knowledge of Workspace/cloud product.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Interview Details:
Mode: Virtual
Level 1: HR Screening
Level 2: HR Discussion
Level 3: SHL Result
Eligibility Criteria:
* 2020, 2021 & 2022, 2023 batch of any degree.
* Consistent academic record of 50% in 10th, 12th, UG.
* Maximum of 2 years of gap in education and not beyond year experience candidates.
* Strong written and verbal communication.
* Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge
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