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8,420 Service Desk Coordinator jobs in India

Service Desk Coordinator

Hyderabad, Andhra Pradesh Diebold Nixdorf

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Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

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Service Desk Coordinator

Noida, Uttar Pradesh Cybix Technical Services Llp

Posted today

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Job Description

**Role Summary**:
**Responsibilities**:

- Accept calls assigned to Cybix bins.
- Assign engineer and update Customer.
- Connect with the Customer, and agree on the downtime for repair.
- Get calls rescheduled if required.
- Co-ordinate with the concerned team for spare parts
- End to end tracking of calls till clEnd-to-endeive call report (CSO) scanned copy from engineers and update in the system
- Upload daily open call data, and monthly status of all closed calls along with CSO in the Cybix database for future reference.
- Co-ordinate with the Logistics manager for the return of faulty parts
- Review open calls on a daily basis and chase the concerned team for early closure.
- Support Customer in responding to any query related to the call.
- Keep Customers updated on the progress during the call life cycle.

**Required Skills**:

- Good communication and comprehension - both verbal and written
- Basic understanding of computer hardware
- Good understanding of MS-office (Word, Excel, Outlook)
- Ability to gather and analyze data and generate reports.
- Ability to prepare routine administrative paperwork.
- Ability to resolve difficult or stressful customer service issues.
- Keen attention to detail and ability to effectively manage time
- Ability to work well in a team environment.

**Experience**:Prior work experience in a similar role would be an advantage but not essential

**Minimum academic qualifications**:Graduate**.**

**Career progression**:Service desk coordinators who perform well have the opportunity to move up the hierarchy to Customer support manager and Head of Operations

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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Managed Services Service Desk Coordinator

Bengaluru, Karnataka NTT Ltd.

Posted today

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Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The management and operation of one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. (SFIA - Stakeholder management: Level 1)

Their primary objective is to receive and handle the service requests of specific client bases in Dimension Data, following agreed procedures. They allocate calls, logging incidents and service requests and maintaining relevant records.

**Working at NTT**

**Stakeholder engagement**:
**Internal**: Service Desk, Incident Management, Event Management, Change Management

**External**: Clients

**Value Chain Linkage**:

- TBC

**Skills and attributes**:
**Customer service support**

Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.

**Network support**

Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.

**Incident management**

Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate.

**IT infrastructure**

Contributes, under instruction, to system operation.

**Work Outputs**:
**Logging**

The Service Delivery Service Desk Co-ordinator receives client requests and at times they may be required to perform first line fault diagnostics on client networks and servers. They log these faults with the relevant customer management system.

**Escalation**

These employees ensure the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.

**Resolution**

The Service Delivery Service Desk Co-ordinator works closely with his/her colleagues to ensure the swift resolution of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.

**Documentation**

Service Delivery Service Desk Co-ordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the client’s information.

**Client satisfaction**

Service Delivery Service Desk Co-ordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf. They have the ability to diagnose network and server faults and display the required integrity to ensure excellent client service.

**Next career steps**:

- Service Desk Administrator

**Education required**:

- Degree Graduation

**Work experience required**:

- At least 1-2 years in a service desk role within an ICT service provider or contact centre environment
- Demonstrated client service experience

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

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IT Help Desk Coordinator

WEBROCKS

Posted today

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Job Description

 Proficiency in Hindi and English Computer Typing
Outstanding follow up’s on customer complaints
 dle Customer support calls & emails
andle Day to Day Task
rive daily monitoring adherence to SOP (Standard Operating Procedure)
nalyzing the issues and providing the resolution to customers.
oordinating with customer and developer if any technical issues

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Help Desk Coordinator 3

Pune, Maharashtra Viavi Solutions Inc.

Posted today

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Job Description

Summary:

Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.

Duties & Responsibilities:

Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.

• Works closely with internal IT Operations to maintain network services and infrastructure when required.

• May be called upon to participate in development of information technology and infrastructure projects and general IT training.

• Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.

• Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization.

• Works well as part of a small team and the wider global Desktop Support team when required.

• Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.

• Installs hardware peripherals.

• Provide hardware and basic software support to end users.

• Resolve connectivity problems with hardware and networking environment.

• Must have strong English language skills - written and verbal.

• Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:

• Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
• Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, Laptops, printers, and other peripherals.

• Build PC and Laptops using Microsoft SCCM Knowledge of imaging.

• Raising Incidents in Service Now.

• Maintaining inventory records.

• Diagnosing and troubleshooting hardware failures.

• Repair and upgrade different types of computers (software and hardware).

• Liaising with external support companies to resolve faults in a timely manner. • Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.

• Providing technical support by utilizing remote control and Windows administration tools.

• Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk.

Pre-Requisites / Skills / Experience Requirements:

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Technical Customer Support, II

Pune, Maharashtra Zebra Technologies

Posted 5 days ago

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Job Description

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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Technical Customer Support Lead

Chennai, Tamil Nadu Canvendor

Posted 7 days ago

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Job Description

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details: +91 95855 56448

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Technical Customer Support Lead

Chennai, Tamil Nadu Canvendor

Posted today

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Job Description

#Urgent_Opening_for Canvendor

#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements: