428 Service Dispatch jobs in India

Magicbricks is Times of India Company

We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.

We are looking for immediate hiring for the following positions;

Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open

Call Center Executive - Max. upto 4.8 L per annum

For all the positions the common attributes are:

1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.

2. B2C sales

3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.

4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.

Soft Skills:

1. Aggressive

2. Excellent English Communication skills

3. Confident

4. Presentable

Years of Experience:

Call Center Executives- Min 1 year of inside sales B2C sales experience

In this process, we have 6 days working

No night shifts, so you can tab people from international call centers also who do not want to do night shifts.

Saturdays - Sundays are working

Offs are assigned either on a Monday or on a Tuesday.

Office Location- Manyata Tech Park, Bangalore.

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.

Job Overview

We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.

Qualifications and Skills

• Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
• Excellent communication skills to interact with staff and manage patient queries professionally.
• Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
• Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
• Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
• Capability to train and lead a team effectively, fostering a productive work environment.
• Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
• Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.

Roles and Responsibilities

• Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
• Monitor call center operations, including assessing performance metrics to maintain service standards.
• Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
• Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
• Develop strategies to improve call center productivity and patient satisfaction rates.
• Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
• Maintain records of calls and manage data accurately for reporting and further improvement analysis.
• Oversee staff

ROLES & RESPONSIBILITIES:

 To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.

 To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).

 To ensure that the data entry in FRS is captured as per the voice of the customer.

 Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.

 To understand the rightness of the transaction executed in the account across all the channels.

 To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.

 To amicably handle the customer.

 To use appropriate rebuttals while on call.

 Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.

 To ensure all compliance metrics are strictly adhered without any deviation.

 To meet the set target. 

Designation: Call Quality Analyst-(BPO Call Center)

Language : Marathi /Hindi

Location : Koperkhairane , Navi Mumbai

Salary-upto 28,000

Role and Key Responsibilities:

* Conduct Quality audits on Calls and share feedback with agents.

* Conduct compliance and Quality checks and ensure timely reporting.

* Drive continuous improvement - make recommendations and drive improvement.

* Strengthen Quality management processes/ framework to improve quality delivery.

* Ensure data management for all deliverables and be accessible without any delay.

* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

* Minimum 6 months experience into BPO/call centre as Quality Auditor

Understanding of the Audit & Coaching process.

* Good verbal and written communication skills.

* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

Call or WhatsApp Me on

As a B2B Customer Relationship Executive, you will be responsible for

managing and enhancing relationships with business clients. Your role

is pivotal in ensuring client satisfaction, retention, and growth through

effective communication, problem-solving, and strategic account

management. You will serve as a liaison between the company and its

business customers, understanding their needs and delivering solutions

that align with their goals and objectives.

Roles & Responsibilities

- Good Command in telephonic Communication with Fluent English and a, customer service experience.

- To look after the whole gamut of CRM function.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation until handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.

Education and Experience

- The candidate should possess excellent verbal and written communication skills.

- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention and Escalation Handling.

- Candidate having good communication in English and presentable personality is

Preferred only Female

Language - Need only Malayalam