2,512 Service Excellence jobs in India

Our client, a rapidly expanding global hospitality brand, is seeking an inspirational and highly experienced Remote Head of Guest Experience & Service Excellence to redefine and elevate our customer journey. This is a fully remote position, offering the flexibility to work from anywhere while making a significant impact on our brand's reputation and guest satisfaction. You will be responsible for developing and implementing a world-class guest experience strategy across all touchpoints, ensuring consistency, quality, and personalization. The ideal candidate will have a proven track record in hospitality management, a deep understanding of customer relationship management, and a passion for creating memorable experiences. You will lead a remote team, foster a culture of service excellence, and drive innovation in guest engagement. Responsibilities include:

• Developing and executing a comprehensive global guest experience strategy, aligned with brand values and objectives.
• Designing and optimizing guest journey maps across all stages of interaction, from booking to post-stay.
• Establishing service standards and best practices for all customer-facing teams.
• Implementing robust feedback mechanisms and analyzing guest satisfaction data to identify areas for improvement.
• Leading and coaching a diverse, remote team of guest experience professionals.
• Developing and delivering engaging training programs on service excellence, empathy, and problem-solving.
• Collaborating with marketing, operations, and technology teams to ensure a seamless and integrated guest experience.
• Driving innovation in digital guest engagement tools and platforms.
• Managing guest complaint resolution and service recovery processes effectively.
• Monitoring industry trends and competitor activities to maintain a competitive edge.
• Reporting on key performance indicators (KPIs) related to guest satisfaction, loyalty, and online reputation.
• Championing a culture of continuous improvement and service excellence throughout the organization.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field. Master's degree preferred.
• Minimum of 8 years of progressive experience in hospitality management, with a strong emphasis on guest experience, customer service, or operations management.
• Demonstrated success in developing and implementing customer experience strategies that drive guest loyalty and satisfaction.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate remote teams.
• Proficiency in using CRM systems, guest feedback platforms, and data analytics tools.
• Strong understanding of digital marketing, social media engagement, and online reputation management.
• Creative thinker with a passion for innovation and problem-solving.
• Ability to manage multiple projects simultaneously in a fast-paced, remote environment.
• Fluency in English is essential; additional languages are a plus.

This is an exceptional opportunity to shape the future of hospitality service from a remote setting. If you are a visionary leader passionate about creating unforgettable guest experiences, we encourage you to apply.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Role - Responsible for SBI ES System project, Coordinating for ES footage requests from Bank / Recon team for settlement of customer dispute.
Impact - Backfill is requested for SBI ES System project & if not hired, there will be delay in sharing customer dispute related footages to Bank / Recon team, which will result in TXN amount plus penalty, possible revenue loss of $ 180 K Annual. Consolidation opportunities reviewed but not achievable
Standard (business to provide)
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global New Accounts is responsible for processing new and existing account applications by assessing the applicant's suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.
Job Responsibilities:
+ Consistently deliver extraordinary service to UK Customers in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
+ Process card applications in a timely and accurate fashion.
+ Analyze customer information and make sound decisions while maintaining high customer satisfaction.
+ Indulge in recognizing our customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
+ Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, sales, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.
Minimum Qualifications:
+ Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
+ Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
+ Passion to serve, recommending products or solutions tailored to each Customer
+ A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
+ Proven analytical skills to analyze account data and make sound business decisions
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
+ Flexibility to handle a variation of Customer questions and/or issues
+ High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
Preferred Qualifications:
+ Minimum one year of customer service experience, ideally in a contact center environment
+ Graduate in any field
+ Experience in UK AML regulations
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience on phone to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 10 2 in any stream
+ Minimum 1 year of meaningful experience in customer service voice
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Preferred Qualifications:**
+ Preferably Graduate in any stream
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
The Director, Customer Care role at Thermo Fisher Scientific Inc. presents an outstanding chance to coordinate and develop our Customer Service operations in India. In this pivotal position, you will lead all aspects of operations, customer care, and workforce management, ensuring an outstanding customer experience. This role is crucial in driving happiness and operational efficiency through strategic leadership and collaboration with our senior leadership team.
**Responsibilities:**
+ Build, recruit, and direct a high-performing team of managers, supervisors, team leads, and team members to support our vision and mission.
+ Formulate and put into effect plans for Customer Engagement and implementation.
+ Lead and support employees to ensure balanced goals are achieved across employee, customer, financial, and regulatory objectives.
+ Spearhead change initiatives in Bangalore, India, focusing on optimizing regional structure and growth.
+ Identify revenue opportunities and partner with divisional sales leads on growth strategies.
+ Lead regional integration initiatives, building scalable solutions for future growth.
+ Establish and implement performance standards and metrics to achieve operational results and meet Service Level Agreement (SLA) targets.
+ Assess and enhance business processes and workflows to increase efficiency and effectiveness.
+ Understand key market trends and implement initiatives to build a world-class customer care function.
+ Analyze and suggest efficient technology solutions with the operations team.
+ Communicate changes in processes, policies, practices, or procedures clearly and expediently.
+ Handle critical issues and challenging customer situations, ensuring effective use of business systems and technology.
+ Benchmark customer care operations against competitors and industry leaders.
+ Collaborate with information technology to deploy systems-related projects.
+ Establish and roll out tactics to boost customer interactions, elevating happiness and operational efficiency.
+ Foster an environment of continuous improvement through analytics, feedback, idea generation, benchmarking, and training.
+ Promote and maintain a safe and high-quality work environment for employees.
**Minimum Qualifications:**
+ Bachelor's degree in a business-related field or equivalent experience.
+ Proven experience in leading customer service organizations at a senior management level.
+ Extensive background in nurturing leadership skills in a Customer Care setting.
+ Validated skill in handling large teams, over 150 members.
+ Proficient in English (verbal and written).
+ Ability to travel regionally and internationally.
+ Proficiency in crafting and implementing customer engagement plans through different communication platforms.
+ Demonstrated history of achieving balanced business goals.
+ Ability to plan work and operate with high autonomy.
+ Experience collaborating with support partners and leading budgets.
+ Experience leading large-scale operational changes.
+ Proficient in crafting and implementing business continuity and emergency plans.
+ Skilled in leading teams in both onsite and hybrid setups.
+ Willingness to work in the Eastern Time zone (night shift in India).
+ Amenable to working onsite.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About Chromatography & Mass Spectrometry Division!**
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures innovative chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery and clinical research.
**Roles and Responsibilities:**
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
- Work independently as part of a service team for HPLC products, dedicated to the CMD division.
- Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
- Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
- Actively participate in continuous improvement projects to enhance service quality and efficiency.
- Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
**Knowledge, Skills, abilities**
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
**How you create impact**
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
**What we would like you to bring**
+ 5-7 years of experience in customer care, logistics, or operations, with 2-3 years in a leadership role.
+ Strong knowledge of freight forwarding and air logistics.
+ Excellent communication and teamwork skills.
+ Proven ability to drive customer satisfaction, retention, and reactivation.
+ Experience in managing sales activities within a customer service environment.
+ Skilled in customer complaint resolution and service recovery.
+ Strong analytical and continuous improvement capabilities.
+ Accuracy in managing customer data and reporting, especially for SME customers.
+ Proficient in using CRM systems and customer service tools.
+ Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).
**What's in it for you**
+ Join a global logistics leader with strong industry reputation.
+ Grow your career with training and internal advancement.
+ Lead and make an impact in a high-visibility role.
+ Work with modern tools in a digital-first environment.
+ Be part of a supportive, team-oriented culture.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Job Title: Customer Support Associate – Outbound (US Process)

Experience: (1–4 Years Experience)

Location: Kolkata / Noida (Work From Office)

Compensation: Up to ₹4.5 - 5 LPA (case-to-case basis)

Shift: Night Shift (US Shift)

Key Responsibilities:

• Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily, weekly, and monthly performance and conversion targets.
• Handle objections with professionalism and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and overall performance.
• Ensure compliance with company policies, process guidelines, and US calling regulations.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent.
• 1–4 years of experience in outbound calling for US clients.
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call Centre software.
• Comfortable working in night shifts aligned with US time zones.
• Goal-oriented, positive attitude, and strong work ethic.
• Knowledge of US culture and customer behavior.
• Open to Work From Office (mandatory).