9,423 Service Improvement jobs in India
(Senior) Specialist, Service Improvement 1
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(Senior) Specialist, Service Improvement
Role Description Summary
The position holder is responsible for the identification and initiating of service improvement initiatives and onboarding as well as measurements/KPIs with the goal to increase the positive customer and employee experience in Customer Operations in alignment with the objectives and KPI's
The incumbent drives and coordinates such initiatives and their implementation in order to establish higher working standards, process and workflow improvements to drive overall customer success.
Primary Responsibilities / Key Result Areas
- Identification and implementation of process/workflows improvements for the various departments in Video Services:
- Operational Areas (all video department in Customer Operations)
- 3rd Level Support and Integration ("engineering") functions,
- Service Implementation and Delivery
- Proactive and constant evaluation of processes with internal and external stakeholders in order to drive continuous improvement cycles in service delivery.
- Evaluation of needs and Development of training plans, working closely with L&D and Global Academy
- Preparation, coordination and follow up of organizational changes with all relevant stakeholders (i.e. Human Capital or management)
- Responsible for the establishment and maintaining of an idea and feedback system, promoting the suggestions by employees via common tools and feeding back changes etc. to the employees
- Tracking all implementation action and tasks in ADO and support all stakeholders to update and finalized he action and tasks.
- Provide solution based on Incident analysis and track that in ADO across function with the relevant stakeholders
- Open mindset with a change agent mentality
- Deep business understanding
- Strong communication and presentation skills
- Trustworthy personality
- Ability to persistently follow up on changes and suggestions
- Understanding of interdepartmental workflows and proven experience to manage different stakeholders in a multicultural environment
- Bachelor's degree or equivalent working experience
- Minimum five years working experience in a similar role
- Excellent MS office knowledge
- Project management experience
- Knowledge of media broadcasting industry in seen as an asset
- Fluent in English, any additional languages are considered an asset
For more information on SES, click here.
Skills Required
Project Management, Ado, Ms Office
Service Improvement and Delivery Quality Associate
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Responsibilities :
Continual Service Improvement (CSI)
- Lead the identification, planning, and execution of improvement initiatives across IT services to optimize service performance.
- Regularly review service performance metrics (KPIs, SLAs, etc.), customer feedback, and incident data to identify improvement opportunities.
- Perform thorough root cause analysis on recurring incidents or issues and implement corrective actions to minimize future service disruptions.
- Identify gaps and inefficiencies in existing processes, suggesting and implementing best practices to enhance productivity and service quality.
- Develop and maintain a benchmarking process to compare service performance against industry standards and best practices.
- Promote the use of innovative technologies, automation, and tools to improve service delivery.
Delivery Quality Management
- Develop, implement, and maintain a robust quality assurance framework for IT services, ensuring they meet or exceed organizational quality standards.
- Conduct regular internal audits and quality checks on service processes, tools, and systems to ensure compliance with SLAs and continuous improvement.
- Collaborate with stakeholders to understand and enhance the customer experience, ensuring that delivery aligns with customer expectations and feedback.
- Facilitate regular service reviews with key business stakeholders and service teams, driving conversations around service performance, improvement areas, and innovations.
- Identify and manage risks related to service delivery, ensuring risk mitigation strategies are in place.
Leadership and Stakeholder Management
- Lead a team of service improvement professionals, providing guidance, mentorship, and performance management to ensure delivery excellence.
- Work closely with IT teams, business units, and external service providers to drive the continual improvement agenda and ensure alignment with business goals.
- Provide ITIL and service improvement training for IT staff, promoting a culture of continuous learning and improvement within the organization.
Reporting and Governance
- Create and distribute regular reports on the status of CSI initiatives, highlighting achievements, areas for improvement, and recommendations.
- Ensure compliance with ITIL best practices, corporate policies, and regulatory requirements within the scope of IT services.
- Ensure the service catalog is continuously updated to reflect current services, SLAs, and performance metrics.
Qualifications :
- Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field.
- ITIL V3/V4 Foundation (required).
- ITIL CSI Intermediate (preferred).
- Six Sigma or Lean Certification (preferred)
- Minimum 6+ years of experience in IT Service Management, with a focus on CSI and service delivery.
- Proven experience in driving continual improvement initiatives in a large, complex organization.
- Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus.
- Strong understanding of ITIL processes, with the ability to implement and drive ITIL CSI across teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and interpersonal skills, with the ability to work effectively across different teams and stakeholders.
- Project management experience is an asset.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple priorities.
Skills Required
Root Cause Analysis, Project Management
Service Improvement and Delivery Quality Associate
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Let’s be #BrilliantTogether
ISS STOXX is growing! ISS STOXX is actively looking for a Service Improvement and Delivery Quality Associate to Join the Mumbai Team (Goregaon East).
Overview :
The Service Improvement and Delivery Quality Associate is responsible for ensuring that IT services consistently improve to meet evolving business needs, ensuring delivery excellence, and adhering to quality standards. This role will focus on analyzing IT service performance, identifying areas for improvement, and leading initiatives to optimize processes, enhance customer satisfaction, and drive efficiencies across the organization. The role ensures that the quality of services delivered aligns with agreed Service Level Agreements (SLAs) and continuously evolves through effective implementation of CSI principles.
Responsibilities :
Continual Service Improvement (CSI)
Lead the identification, planning, and execution of improvement initiatives across IT services to optimize service performance.
Regularly review service performance metrics (KPIs, SLAs, etc.), customer feedback, and incident data to identify improvement opportunities.
Perform thorough root cause analysis on recurring incidents or issues and implement corrective actions to minimize future service disruptions.
Identify gaps and inefficiencies in existing processes, suggesting and implementing best practices to enhance productivity and service quality.
Develop and maintain a benchmarking process to compare service performance against industry standards and best practices.
Promote the use of innovative technologies, automation, and tools to improve service delivery.
Delivery Quality Management
Develop, implement, and maintain a robust quality assurance framework for IT services, ensuring they meet or exceed organizational quality standards.
Conduct regular internal audits and quality checks on service processes, tools, and systems to ensure compliance with SLAs and continuous improvement.
Collaborate with stakeholders to understand and enhance the customer experience, ensuring that delivery aligns with customer expectations and feedback.
Facilitate regular service reviews with key business stakeholders and service teams, driving conversations around service performance, improvement areas, and innovations.
Identify and manage risks related to service delivery, ensuring risk mitigation strategies are in place.
Leadership and Stakeholder Management
Lead a team of service improvement professionals, providing guidance, mentorship, and performance management to ensure delivery excellence.
Work closely with IT teams, business units, and external service providers to drive the continual improvement agenda and ensure alignment with business goals.
Provide ITIL and service improvement training for IT staff, promoting a culture of continuous learning and improvement within the organization.
Reporting and Governance
Create and distribute regular reports on the status of CSI initiatives, highlighting achievements, areas for improvement, and recommendations.
Ensure compliance with ITIL best practices, corporate policies, and regulatory requirements within the scope of IT services.
Ensure the service catalog is continuously updated to reflect current services, SLAs, and performance metrics.
Qualifications :
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
ITIL V3/V4 Foundation (required).
ITIL CSI Intermediate (preferred).
Six Sigma or Lean Certification (preferred)
Minimum 6+ years of experience in IT Service Management, with a focus on CSI and service delivery.
Proven experience in driving continual improvement initiatives in a large, complex organization.
Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus.
Strong understanding of ITIL processes, with the ability to implement and drive ITIL CSI across teams.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership and interpersonal skills, with the ability to work effectively across different teams and stakeholders.
Project management experience is an asset.
Excellent verbal and written communication skills.
Ability to work under pressure and manage multiple priorities.
#MIDSENIOR
#STOXX
#LI-RG1
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.
Visit our website:
View additional open roles:
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Service Excellence - Continuous Improvement
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India
**Location**:
Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India
- Job Description
**Role**: Service Excellence - Continuous Improvement
**Location**: Hyderabad
**Full/ Part-time**: Full-Time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Experienced quality professional, overseeing Carrier Excellence/Continuous Improvement projects. Responsible for moderate to significant improvements of processes, systems and/or products to enhance quality performance.
**Key Responsibilities**:
GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/ hubs and assist in leading the effort to achieve them.
DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking.
TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.
RPA and Intelligent Automation experience as Business Analyst.
Ethics and compliance:
- Ensure adherence to all Company Policies and Procedures
- Be fully conversant and compliant with al. l Environmental Health and Safety procedures
- Complete quarterly ethics module as advised by Ethics & Compliance Officer
- Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence
Success measures:
- Deliver a culture founded in CI principles, focused on Root Cause analysis, data driven decision making engaging every employee in delivering the desired customer experience
- Fully aligned with the Carrier Way of working
**Requirements**:
Black Belt with Improvement coaching expertise in Service Industry with at least 10 to 12 years of relevant experience in Service Industry
- Project Management, Continuous Improvement Expert
most likely to be both “people” and “project” led change agents.
- Effective Communication skills (presentation, effective conversations, written)
- Good interpersonal skills.
- Strong Facilitation & coaching skills (teamwork and team building)
- Accreditation as a Kaizen Facilitator would be a significant plus
- Change management experience
Additional Preferred skills:
- Bachelor’s degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline with at least 5-7 yrs experience in Continuous Improvement
- Experience in defining metrics, sourcing/managing data, designing data visualizations
- Able to influence change and challenge with global/center leaders and project management
- Strong initiative, drive, motivation, curiosity
- Able to navigate ambiguity, trust but verify
Growth mindset and passion for continuous learning
**Benefits**
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Drive forward your career through professional development opportunities.
- Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
cbsfinance
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment withou
Business Process Improvement
Posted today
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Min 3 to 6 yrs Exp.
Any Graduate
Business process improvement, business process implementation,ISO,data handling, data mapping, coordinate with different dept. HOD, process checking, etc.
Good communication skills, computer skills
**Job Types**: Full-time, Part-time, Regular / Permanent, Freelance
**Salary**: ₹200,000.00 - ₹600,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Churchgate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (required)
**Speak with the employer**
+91
Business Process Improvement
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NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
**Job Description**:
**NielsenIQ** is looking for this leadership profile for its Global Finance Shared Services Centre hub. The leader should have familiarity of BPI/ LEAN process and possess strong finance acumen. The role entails scanning through end-to-end processes to suggest improvements for productivity, quality, efficiency, and speed; and eliminate redundant process/ steps. They shall instill a culture of Continuous Improvement within the DNA of **NielsenIQ** Finance and SSCs - leveraging Lean and other BPI concepts to help Eliminate, Simplify, Standardize and ultimately Automate (ESSA) our Finance processes.
The main processes will initially be the typical GBS Finance and Accounting processes of Record to Report (R2R); Order to Cash (O2C); and Procure to Pay (P2P) - but as we expand our portfolio, we will be looking to have additional Controllership, FP&A and Analytics type activities moving into the GBS model as we evolve our maturity.
This role will be a key and core foundational element of our enhanced Finance Shared Services operating model, and a critical member of our SSC leadership team.
- Evaluate existing business processes, breaking it down into tasks and activities:
- Analyze and Identify gaps in the process flows, hand overs and drive convergence of processes and platform/ tools.
- Identify and implement solutions that translate into standardization while balancing BAU needs of internal and external customers
- Articulate BPI tools/ methods and tech innovations/ automation to improve critical factors viz. quality, efficiency & speed
- Ensuring our processes are designed to operate within legal and compliance guardrails.
- Work with metrics and data to identify continuous process improvement opportunities, carry out data-driven analysis and innovate to build process improvement scenarios.
- Coordinate with internal stakeholders to align on BPI strategies and goals; Cooperate with Enablement, Process Owners, and Finance Service Delivery Operations leaders to ensure high-quality deliverables
- Project Management for improvement projects
- Set up and drive process health check mechanisms
- Monitor process improvement progress and make necessary adjustments and be accountable for achieving desired objectives/ goals.
- Perform and record analyses and learnings, process tweaks for future references and decision-making; Ensure process improvement documentation (reports and plans) is always relevant, accurate, complete and in time
- Gauge potential risks or cracks in the process; come up with mitigation plan and align with the functional teams on managing (potential) crisis.
- With the help of tech team, build a control tower dashboard,; enhanced service delivery reporting and governance; and ultimately real time Daily SLA monitoring where appropriate
- Instill a Culture of Continuous Improvement across the Global Shared Services organization
- Ensure ideation funnels across all towers and workstreams are constantly being populated for project selection
- Drive training, certification and adoption in areas such as White Belt 6SL training across the entire SSC organization
- Ensure the capability is cascaded to relevant teams and leaders to be able to drive their own Kaizens and Value Stream Mapping activities for their functions
- Embrace Automation and Robotics Process Automation (RPA)
- and work closely with the EIT team and RPA business leader to accelerate the RPA program across Finance SSCs as part of the CI Mindset and Culture
Whilst the goal will be based in Pune, our idea is that we would hope that this BPI leader can work across all 4 of our main Finance SSC sites in Pune (India); Bucharest (Romania); Bogota (Colombia); and Guangzhou (China), to be able to drive improvement and business outcomes.
The leader will report directly to the Global Shared Services General Manager, working very closely with the Global Finance Transformation lead for Shared Services.
**Qualifications**:
**A LITTLE BIT ABOUT YOU**
Process Improvement Leader is a specialist who drives business process improvement. She/ He will be responsible to evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, and other processes. A thinker, collaborator, and achiever are the persona of this profile.
**Qualifications**
- 8+ years of experience out of which minimum 3 years of experience in setting up tech innovation driven business process improvement
- Ability to drive consensus across a variety of stakeholders at different levels and from different backgrounds (markets and
Business Process
Posted today
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Description
Agilent is a fast-paced growing company with a vision to be the Premier Laboratory Partner for a Better World. We are looking for candidates who have the passion to make this world a better place to live by supporting this growing business. Experience how you contribute towards helping customer solve real world problems when you join us.
To strengthen our team in India, we are looking for an experienced Solutions engineer based out of Manesar, India.
Job Roles & Responsibilities:
Responsibilities include, but are not limited to:
Qualifications
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
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Business Process
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- Provides project management leadership for initiatives of various complexities and size
- Engages and provides process and training support within Global Sourcing and for broader user community
- Requires customer orientation mindset and ability to support divergent business needs
- Supports audit and compliance walkthroughs
- Reviews, evaluates, and recommends Ariba innovation
- Continuous Improvement: Participates and leads Global Sourcing CI Program
- Collaboration: Partners with Accounts Payable, IT, Internal audit, and other key stakeholders
- Works closely with Operations - Analytics team, Ops managers, Sourcing managers and support their business needs
- Leads and supports adoption of major processes, technical, and/or business changes
- Effectively collaborates and works across teams without boundaries
- Continual awareness of Industry best practices is required
- Ability to multitask and manage competing priorities
- Determines and develops approaches to complex business system/ process assignments
- Leads business process-related projects using in-depth experience to influence results
- Solves complex problems using in-depth experience - external perspective
**Qualifications**:
- Bachelors or Master’s Degree or University Degree or equivalent.
- Advanced degree and PMP/ITIL Certification
- desirable
- 8-12 years of relevant work experience
- Expertise in Procure to Pay process and hands on experience of SAP Ariba - SAP MM
- Expertise in new technologies like RPA, AI - Desirable
- Strong project management, Business process management and training skills
- Excellent communication skills
- Requires extensive experience and knowledge in job and ability to work independently
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Travel Required**: Occasional
**Schedule**: Schedule:Full time
**Shift**: Day
**Duration**: 0-3 Months
**Job Function**: Administration
Business Process Improvement Manager
Posted 4 days ago
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Position Description:
- Experienced Lean Six Sigma Manager to lead and implement continuous improvement initiatives across our organization.
- This role is responsible for driving operational excellence, improving process efficiency, and fostering a culture of continuous improvement through the application of Lean, Six Sigma and Project Management methodologies.
- Lead Lean Six Sigma projects to improve business processes, reduce waste, and enhance productivity and quality.
- Identify improvement opportunities including automation opportunities through process mapping, data analysis, and stakeholder feedback.
- Responsible for implementation of the organization wide initiatives from a continuous improvement perspective
- Provide training and mentorship to team members on Lean Six Sigma tools and techniques (e.g., DMAIC, Value Stream Mapping, 5S, Kaizen).
- Manage a portfolio of continuous improvement projects, ensuring timely delivery and achievement of targeted benefits.
- Partner with cross-functional teams to drive change management and ensure alignment with organizational goals.
- Handle client facing improvement projects as an external consultant by analyzing existing process, identify opportunities, design and implement improvement strategies, facilitate workshops and trainings, prepare documentation and report to stakeholders
- Monitor and report on project outcomes, savings, and performance metrics to senior leadership.
- Facilitate root cause analysis and problem-solving workshops.
- Maintain and evolve the Lean Six Sigma strategy in line with business needs
Essential Qualifications:
- Graduation in any discipline
- Proven track record of leading successful Lean Six Sigma projects with quantifiable results.
- Strong analytical skills with proficiency in tools like Minitab, Excel, or other statistical software.
- Excellent communication, leadership, and facilitation skills.
- Experience in change management and stakeholder engagement.
Desired Skills
- Familiarity with ISO standards, quality management systems, or regulatory environments.
- Project management certification (e.g., PMP)
- Experience in Client facing consulting projects
Technical Qualifications: Lean Six Sigma Black belt certified
Business Process Improvement Manager
Posted today
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Position Description:
- Experienced Lean Six Sigma Manager to lead and implement continuous improvement initiatives across our organization.
- This role is responsible for driving operational excellence, improving process efficiency, and fostering a culture of continuous improvement through the application of Lean, Six Sigma and Project Management methodologies.
- Lead Lean Six Sigma projects to improve business processes, reduce waste, and enhance productivity and quality.
- Identify improvement opportunities including automation opportunities through process mapping, data analysis, and stakeholder feedback.
- Responsible for implementation of the organization wide initiatives from a continuous improvement perspective
- Provide training and mentorship to team members on Lean Six Sigma tools and techniques (e.g., DMAIC, Value Stream Mapping, 5S, Kaizen).
- Manage a portfolio of continuous improvement projects, ensuring timely delivery and achievement of targeted benefits.
- Partner with cross-functional teams to drive change management and ensure alignment with organizational goals.
- Handle client facing improvement projects as an external consultant by analyzing existing process, identify opportunities, design and implement improvement strategies, facilitate workshops and trainings, prepare documentation and report to stakeholders
- Monitor and report on project outcomes, savings, and performance metrics to senior leadership.
- Facilitate root cause analysis and problem-solving workshops.
- Maintain and evolve the Lean Six Sigma strategy in line with business needs
Essential Qualifications:
- Graduation in any discipline
- Proven track record of leading successful Lean Six Sigma projects with quantifiable results.
- Strong analytical skills with proficiency in tools like Minitab, Excel, or other statistical software.
- Excellent communication, leadership, and facilitation skills.
- Experience in change management and stakeholder engagement.
Desired Skills
- Familiarity with ISO standards, quality management systems, or regulatory environments.
- Project management certification (e.g., PMP)
- Experience in Client facing consulting projects
Technical Qualifications: Lean Six Sigma Black belt certified