7,743 Service Improvement jobs in India
Continuous Service Improvement
Posted 5 days ago
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Job Description
Exp : 9-12 Yrs
Primary :
ITSM Lead
Continual Service Improvement,
Lean methodology
Sixsigma
Implementation
Continuous Service Improvement
Posted 5 days ago
Job Viewed
Job Description
Primary :
ITSM Lead
Continual Service Improvement,
Lean methodology
Sixsigma
Implementation
Continuous Service Improvement
Posted today
Job Viewed
Job Description
Exp : 9-12 Yrs
Primary :
ITSM Lead
Continual Service Improvement,
Lean methodology
Sixsigma
Implementation
Continuous Service Improvement
Posted 2 days ago
Job Viewed
Job Description
Exp : 9-12 Yrs
Primary :
ITSM Lead
Continual Service Improvement,
Lean methodology
Sixsigma
Implementation
Engineer – IT Continuous Service Improvement
Posted today
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Job Description
Engineer – IT Continuous Service Improvement
About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
THE IT ORGANIZATION
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
The IT Engineer for Continuous Service Improvement (CSI) will own, develop and manage the Continuous Service Improvement plan and detailed set of activities required to improve the service availability and performance. They will ensure that all parties from the Infrastructure & Operations function both internal or external to Hapag-Lloyd, including multiple suppliers, are involved and aligned with the engineering and infrastructure outcomes.
KEY RESPONSIBILITIES AND TASKS
BEHAVIOURS AND APPROACH
WORK EXPERIENCE
EDUCATION AND QUALIFICATIONS
WHAT WE OFFER
Contact person
Prabhakaran Raja Share this jobEngineer – IT Continuous Service Improvement
Posted today
Job Viewed
Job Description
Engineer – IT Continuous Service Improvement
About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
THE IT ORGANIZATION
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
The IT Engineer for Continuous Service Improvement (CSI) will own, develop and manage the Continuous Service Improvement plan and detailed set of activities required to improve the service availability and performance. They will ensure that all parties from the Infrastructure & Operations function both internal or external to Hapag-Lloyd, including multiple suppliers, are involved and aligned with the engineering and infrastructure outcomes.
KEY RESPONSIBILITIES AND TASKS
- Continuously monitor and assess IT services, processes, and systems to identify areas for improvement, and analyze data to prioritize and recommend changes that will have the greatest impact on service quality, efficiency, and customer satisfaction.
- Collaborate with IT Service Management and Service Excellence teams to develop and implement plans to improve IT services, processes, and systems, and ensure that these plans are aligned with business objectives and IT strategies.
- Design and implement metrics, dashboards, and monitoring systems to measure the effectiveness of IT services, processes, and systems, and to identify areas for improvement, and ensure that these metrics are aligned with business objectives and IT strategies.
- Conduct regular reviews and audits of IT services, processes, and systems to ensure that they are operating efficiently and effectively, and to identify areas for improvement, and provide recommendations for improvement to IT teams and stakeholders.
- Collaborate with IT teams, including development, operations, and support teams, to implement improvements to IT services, processes, and systems, and ensure that these improvements are properly tested, validated, and deployed to production.
BEHAVIOURS AND APPROACH
- Strong team player
- Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
- Management level person with good ability to negotiate
- Experience with and sensitivity to different cultures
- Ability to act under pressure and to manage efficiently crisis situations
- Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance
- Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense
- Ability to speak to “non-IT” stakeholders in terms they will understand
- Problem Solver
WORK EXPERIENCE
- Total hands-on work experience of 7-9 years.
- Minimum of 3 years’ experience in ITSM related position(s) with specific focus on Continual Service Improvement
- Experience with continuous improvement methodologies such as Lean, Agile, or Six Sigma.
- Certification in IT service management frameworks such as ITIL, COBIT, or ISO 2000.
- Good technology awareness across Infrastructure & Operations
- Experience with cybersecurity, including experience with security frameworks and regulations such as HIPAA, PCI-DSS, or GDPR.
- Experience with IT service management metrics and benchmarking, including experience with metrics such as first call resolution (FCR), mean time to resolve (MTTR), and customer satisfaction (CSAT).
- Experience of a multi-skilled function operating globally.
- Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous
- Experience of ServiceNow modules and processes
- Excellent communication, problem-solving, and stakeholder management skills.
EDUCATION AND QUALIFICATIONS
- Engineering degree in a relevant field (e.g. B.Tech., B.E. or related).
- ITIL 3 or 4 foundation certification
- English language – expert proficiency (additional languages are beneficial)
WHAT WE OFFER
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Employees’ Deposit Linked Insurance Scheme (EDLI)
- Learning & Development through HL Academy
- Flexible Work from Home
- Leave Travel Allowance
- Variable performance bonus
- Recreation facilities
- Privilege, Casual and Sick leaves
Contact person
Prabhakaran Raja
Service Improvement and Delivery Quality Associate
Posted today
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Let’s be #BrilliantTogether
ISS STOXX is growing! ISS STOXX is actively looking for a Service Improvement and Delivery Quality Associate to Join the Mumbai Team (Goregaon East).
Overview :
The Service Improvement and Delivery Quality Associate is responsible for ensuring that IT services consistently improve to meet evolving business needs, ensuring delivery excellence, and adhering to quality standards. This role will focus on analyzing IT service performance, identifying areas for improvement, and leading initiatives to optimize processes, enhance customer satisfaction, and drive efficiencies across the organization. The role ensures that the quality of services delivered aligns with agreed Service Level Agreements (SLAs) and continuously evolves through effective implementation of CSI principles.
Responsibilities :
Continual Service Improvement (CSI)
Lead the identification, planning, and execution of improvement initiatives across IT services to optimize service performance.
Regularly review service performance metrics (KPIs, SLAs, etc.), customer feedback, and incident data to identify improvement opportunities.
Perform thorough root cause analysis on recurring incidents or issues and implement corrective actions to minimize future service disruptions.
Identify gaps and inefficiencies in existing processes, suggesting and implementing best practices to enhance productivity and service quality.
Develop and maintain a benchmarking process to compare service performance against industry standards and best practices.
Promote the use of innovative technologies, automation, and tools to improve service delivery.
Delivery Quality Management
Develop, implement, and maintain a robust quality assurance framework for IT services, ensuring they meet or exceed organizational quality standards.
Conduct regular internal audits and quality checks on service processes, tools, and systems to ensure compliance with SLAs and continuous improvement.
Collaborate with stakeholders to understand and enhance the customer experience, ensuring that delivery aligns with customer expectations and feedback.
Facilitate regular service reviews with key business stakeholders and service teams, driving conversations around service performance, improvement areas, and innovations.
Identify and manage risks related to service delivery, ensuring risk mitigation strategies are in place.
Leadership and Stakeholder Management
Lead a team of service improvement professionals, providing guidance, mentorship, and performance management to ensure delivery excellence.
Work closely with IT teams, business units, and external service providers to drive the continual improvement agenda and ensure alignment with business goals.
Provide ITIL and service improvement training for IT staff, promoting a culture of continuous learning and improvement within the organization.
Reporting and Governance
Create and distribute regular reports on the status of CSI initiatives, highlighting achievements, areas for improvement, and recommendations.
Ensure compliance with ITIL best practices, corporate policies, and regulatory requirements within the scope of IT services.
Ensure the service catalog is continuously updated to reflect current services, SLAs, and performance metrics.
Qualifications :
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
ITIL V3/V4 Foundation (required).
ITIL CSI Intermediate (preferred).
Six Sigma or Lean Certification (preferred)
Minimum 6+ years of experience in IT Service Management, with a focus on CSI and service delivery.
Proven experience in driving continual improvement initiatives in a large, complex organization.
Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus.
Strong understanding of ITIL processes, with the ability to implement and drive ITIL CSI across teams.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership and interpersonal skills, with the ability to work effectively across different teams and stakeholders.
Project management experience is an asset.
Excellent verbal and written communication skills.
Ability to work under pressure and manage multiple priorities.
#MIDSENIOR
#STOXX
#LI-RG1
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.
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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
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Business Process
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Description
Agilent is a fast-paced growing company with a vision to be the Premier Laboratory Partner for a Better World. We are looking for candidates who have the passion to make this world a better place to live by supporting this growing business. Experience how you contribute towards helping customer solve real world problems when you join us.
To strengthen our team in India, we are looking for an experienced Solutions engineer based out of Manesar, India.
Job Roles & Responsibilities:
Responsibilities include, but are not limited to:
Qualifications
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
AdministrationBusiness Process
Posted today
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This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion. Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement Recommends schedule changes, cost adjustments, resource additions or scope changes.
Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business. Requires people and resource management through others, and may include leading third party resources.
Works on business system/process assignments with broadly defined objectives
Solves straight-forward issues, challenges and problems within system/process of specialization
**Job responsibilities**:
- Analysis, reporting and presentation of accounting and financial information used by management for planning and control.
- Provides business management with financial decision support and analysis, along with support in financial reporting, planning and analysis.
- Recording of JV's for accruals, pre-paid & amortization including write-offs as required to ensure compliance with US GAAP
- Preparing the Power point presentations, working on management reporting tools, doing RCA of MoM variances
- Contributing to process improvement projects and tools
- Works on financial and accounting assignments with broadly defined objectives
- Solves straight-forward issues, challenges and problems within field of specialization
- Implementing & driving the quality improvisation while working across different functions and display strong analytical & quality management skills
Bachelors or Masters Degree or University Degree or equivalent.
Typically 2+ years’ relevant experience for entry to this level.
Requires general proficiency with tools, systems and procedures to accomplish job.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Job posting qualification**:
Bachelors or Masters Degree or University Degree or equivalent.
- CA with 3+ years relevant experience for entry to this level.
- Masters Degree(MBA) with 6+ years of relevant experience
- Excellent analytical, presentation and communication skills (written & oral).
- Strong accounting knowledge including understanding of accruals/prepaid
- Requires general proficiency with tools, systems and procedures to accomplish job including Smart-view, MS Excel, Power Point, SAP & HANA
- Ability to work and communicate effectively as part of a cross-geographic, cross-organizational and cross-cultural team.
- Good team player and ability to work independently
Business Process Improvement Expert
Posted today
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We are looking for a highly skilled SAP expert to join our team in India. This is a remote project that requires strong technical skills and experience with SAP PP.
Key Responsibilities:
- Analyze, design, and implement SAP PP solutions aligned with business needs
- Support end-to-end production planning processes: demand management, MRP, shop floor execution
- Integrate SAP PP with DS components (e.g., SAP Digital Manufacturing, SAP ME/MII, or related tools)
- Collaborate with cross-functional teams to ensure smooth integration with logistics and supply chain systems
- Provide system support, testing, documentation, and training
Required Qualifications:
- Solid experience in SAP PP configuration and implementation
- Familiarity with SAP DS (Digital Manufacturing Cloud, MII, ME, or similar tools)
- Understanding of manufacturing execution and integration scenarios
- Strong communication and analytical skills
- Fluent in English
About the Project:
We operate in 3 main areas:
• We provide clients with an extension to their IT teams;
• We provide clients with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• We provide clients with consulting services, as well as the implementation and management of information technology infrastructures.
Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.