61 Service Industries jobs in New Sectt
Service Management Engineer (Riyadh, Saudi based)
Posted 1 day ago
Job Viewed
Job Description
Role: Service Management (MIM) — L2 / L3 IMS Engineer (Banking)
Type: Full time – Perm
Location: Riyadh, Saudi
Visa: Sponsored incl. Family members, Insurance and mobile expenses
Overall Experience: 3+ years (L2), 8+ years (L3)
Skills: Service Management (MIM), Incident/Change/Problem Management, ServiceNow/BMC
Requisites:
- Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimise performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook hygiene, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
Interested? Please apply, thanks for your interest and time.
Partnered with Consulting firm based in Saudi for large hiring support.
Service Management Engineer (Riyadh, Saudi based)
Posted 1 day ago
Job Viewed
Job Description
Role: Service Management (MIM) — L2 / L3 IMS Engineer (Banking)
Type: Full time – Perm
Location: Riyadh, Saudi
Visa: Sponsored incl. Family members, Insurance and mobile expenses
Overall Experience: 3+ years (L2), 8+ years (L3)
Skills: Service Management (MIM), Incident/Change/Problem Management, ServiceNow/BMC
Requisites:
- Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimise performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook hygiene, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
Interested? Please apply, thanks for your interest and time.
Partnered with Consulting firm based in Saudi for large hiring support.
Service Management Engineer (Riyadh, Saudi based)
Posted 1 day ago
Job Viewed
Job Description
Role: Service Management (MIM) — L2 / L3 IMS Engineer (Banking)
Type: Full time – Perm
Location: Riyadh, Saudi
Visa: Sponsored incl. Family members, Insurance and mobile expenses
Overall Experience: 3+ years (L2), 8+ years (L3)
Skills: Service Management (MIM), Incident/Change/Problem Management, ServiceNow/BMC
Requisites:
- Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimise performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook hygiene, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
Interested? Please apply, thanks for your interest and time.
Partnered with Consulting firm based in Saudi for large hiring support.
IT Service Management (ITSM) professional trainer
Posted 2 days ago
Job Viewed
Job Description
Job Title: Senior IT Service Management (ITSM) Specialist Trainer
Location: Remote
Position Overview:
We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.
Key Responsibilities:
- Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
- Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
- Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
- Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
- Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
- Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
- Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
- Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.
IT Service Management (ITSM) professional trainer
Posted 2 days ago
Job Viewed
Job Description
Job Title: Senior IT Service Management (ITSM) Specialist Trainer
Location: Remote
Position Overview:
We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.
Key Responsibilities:
- Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
- Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
- Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
- Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
- Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
- Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
- Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
- Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.
IT Service Management (ITSM) professional trainer
Posted 2 days ago
Job Viewed
Job Description
Job Title: Senior IT Service Management (ITSM) Specialist Trainer
Location: Remote
Position Overview:
We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.
Key Responsibilities:
- Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
- Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
- Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
- Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
- Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
- Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
- Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
- Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.
Customer Service
Posted 10 days ago
Job Viewed
Job Description
Company Overview
Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.
Job Overview
We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.
Qualifications and Skills
- Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
- Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
- Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
- Good in communication, with the ability to express thoughts and information clearly and concisely.
- Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
- Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
- Deep product knowledge and ability to clearly explain product features and benefits to customers.
- Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
- Experience with social media customer service, engaging with customers and answering inquiries on various platforms.
Roles and Responsibilities
- Provide excellent customer support through various channels including phone, email, live chat, and social media.
- Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
- Manage customer records by accurately entering and updating information in the CRM system.
- Monitor live chat and email queues to ensure timely responses to customer queries.
- Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
- Stay updated with product knowledge to provide accurate information and assistance to customers.
- Collaborate with team members and other departments to improve customer service and product offerings.
- Participate in training sessions to enhance skills and knowledge of customer service best practices.
Be The First To Know
About the latest Service industries Jobs in New Sectt !
Customer Service Representative
Posted 23 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
About the Company
Teleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.
About the Role
We're hiring Customer Service Representatives for our premium process at Teleperformance! As a key member of our team, you'll provide exceptional customer service, resolve queries, and drive customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Resolve customer complaints and issues
- Provide product/service information
- Meet performance metrics and targets
Qualifications
- 1+ year of BPO experience
- Grad and Under-graduate degree
- Excellent communication skills
- Ability to work in rotational shifts (for males) or day shifts (for females)
Required Skills
- Strong customer service orientation
- Effective problem-solving skills
- Ability to work in a fast-paced environment
Preferred Skills
- Experience in a similar role
- Familiarity with customer service software
Pay range and compensation package
Competitive CTC of ₹24000
Fresher-20k
6-month experience in Bpo-21k
6-month Experience in Travel-24k
Equal Opportunity Statement
Teleperformance is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
If you're passionate about delivering exceptional customer service, apply now!
Kindly share your resume :-
HR Deepak-
Email ID
Office Address - Bestech Business Towers sector 66 Mohali Teleperformance Recruitment Area Ground floor Tower A
``