What Jobs are available for Service Industry in Howrah?
Showing 11 Service Industry jobs in Howrah
Food & Beverage Service
Kolkata, West Bengal
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Fairfield by Marriott Kolkata, CB 218, Action Area 1C, Kolkata, West Bengal, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Fairfield by Marriott Kolkata, CB 218, Action Area 1C, Kolkata, West Bengal, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Guest Service Associate - Food and Beverage Service
Kolkata, West Bengal
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Kolkata, West Bengal
Concentrix
Posted 1 day ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
700071 Kolkata, West Bengal
₹28000 Monthly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and personable Customer Service Representative to join their team, working remotely from Kolkata, West Bengal, IN . This role is perfect for someone who enjoys assisting others and possesses strong communication skills. As a Customer Service Representative, you will be the primary contact for customers, handling their inquiries, resolving issues efficiently, and providing support through phone, email, and chat channels. Your key responsibilities will include troubleshooting customer concerns, explaining product information, processing service requests, and escalating complex problems to specialized teams when needed. You will meticulously document all customer interactions and feedback to contribute to service improvements. The ideal candidate is passionate about delivering outstanding customer experiences, demonstrates patience and empathy, and can maintain professionalism in challenging situations. Prior experience in customer support or a similar role is beneficial, though a strong desire to learn is highly valued. Familiarity with customer relationship management (CRM) systems and basic computer literacy is expected. This is a remote position, requiring excellent self-management, time management skills, and the ability to work effectively independently while remaining connected to the team. Our client is committed to fostering a positive work culture and offers opportunities for professional development and career progression. If you are a natural problem-solver dedicated to customer satisfaction, we invite you to apply. Your efforts will be crucial in ensuring our customers receive prompt and effective assistance, thereby building trust and loyalty.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Specialist
Kolkata, West Bengal
Career Comfort
Posted today
Job Viewed
Job Description
Urgent hiring for an MNC in Kolkata (Night Shift)
Job position: Customer Support Executive
Job Perks:
Salary 15K to 19K (depending upon experience)
Work from office
Fixed weekend (Sat & Sun) off
Free Cab drop facility provided
No Sales, No Target
Travel Allowance
Subsidised meals
PF & ESI available
provided Lucrative bonus of upto 15k annually available
Desired Profile:
Must have excellent communication skills in English (both oral and written)
Willingness to work in night shift and join ASAP
Other Details:
Process: inbound voice process (US healthcare)
Night shift
5 days working & 2 days weekly off
Location Salt Lake, sector -5 , Kolkata
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Engineer
Kolkata, West Bengal
GE HealthCare
Posted 1 day ago
Job Viewed
Job Description
**Job Description Summary**
As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT, NM, PET, CATH etc. and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
Roles and Responsibilities
+ Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
+ Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
+ Business growth: Assists in the growth and direction of business in his/her geographic area.
+ Productivity: Responsible for Warranty and PMS contract cost control.
+ Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
+ Installation: Plays a leading role in complex and multifunctional rooms
+ Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
+ Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Required Qualifications
+ Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5+ years of experience in servicing medical imaging equipment's like MR, CT, NM, PET, CATH etc.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Desired Skills
+ Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
+ Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
+ Sought by others for guidance and advice. Proficiency in English.
+ Ability to work independently with minimum direction.
+ High work standards and quality.
+ Initiative and motivation. Plans and organizes work effectively.
+ Excellent communications, listening and interpersonal skills.
+ Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs.
#LI-MC1
#LI-Onsite
**Additional Information**
**Relocation Assistance Provided:** Yes
As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT, NM, PET, CATH etc. and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
Roles and Responsibilities
+ Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
+ Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
+ Business growth: Assists in the growth and direction of business in his/her geographic area.
+ Productivity: Responsible for Warranty and PMS contract cost control.
+ Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
+ Installation: Plays a leading role in complex and multifunctional rooms
+ Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
+ Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Required Qualifications
+ Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5+ years of experience in servicing medical imaging equipment's like MR, CT, NM, PET, CATH etc.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Desired Skills
+ Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
+ Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
+ Sought by others for guidance and advice. Proficiency in English.
+ Ability to work independently with minimum direction.
+ High work standards and quality.
+ Initiative and motivation. Plans and organizes work effectively.
+ Excellent communications, listening and interpersonal skills.
+ Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs.
#LI-MC1
#LI-Onsite
**Additional Information**
**Relocation Assistance Provided:** Yes
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service & Technical Support Specialist
700001 Kolkata, West Bengal
₹35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Remote Customer Service & Technical Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support for their products and services. The ideal candidate is a patient communicator, a skilled problem-solver, and has a knack for explaining technical information clearly and concisely. You will handle inquiries via phone, email, and chat, aiming for first-contact resolution and ensuring a positive customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity for individuals who thrive in a remote work setting and are passionate about helping customers. If you possess strong interpersonal and technical skills, apply today to become a vital part of our client's customer support success.
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and live chat.
- Diagnose and resolve technical issues related to our client's products and services.
- Guide customers through product features, troubleshooting steps, and setup processes.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to higher-level support teams or relevant departments when necessary.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Identify recurring customer issues and provide feedback to product development and QA teams.
- Stay up-to-date on product knowledge and company policies.
- Contribute to the development of knowledge base articles and FAQs for self-service support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proactively identify opportunities to improve the customer support process.
- Represent the company in a professional and courteous manner.
Qualifications:
- Proven experience in customer service, technical support, or a related role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and troubleshooting abilities.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Comfortable working independently in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent; college degree or relevant certification is a plus.
- Ability to manage time effectively and multitask.
- Familiarity with our client's industry and products is advantageous.
This is an excellent opportunity for individuals who thrive in a remote work setting and are passionate about helping customers. If you possess strong interpersonal and technical skills, apply today to become a vital part of our client's customer support success.
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6
Senior Customer Service Team Lead (Remote)
700073 Motijheel, West Bengal
₹700000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a leading e-commerce platform, is seeking a motivated and experienced Senior Customer Service Team Lead to manage and mentor their remote customer support team. This role is pivotal in ensuring the delivery of exceptional customer service, resolving complex customer issues, and driving team performance. You will be responsible for leading a team of customer service representatives, setting performance goals, providing ongoing training and coaching, and monitoring key service metrics. Key duties include handling escalated customer inquiries, analyzing customer feedback to identify areas for improvement, developing and implementing best practices for customer interaction, and collaborating with other departments to resolve customer-related issues. The ideal candidate will have a proven track record in customer service management, strong leadership abilities, and a deep understanding of customer support operations. Excellent communication, problem-solving, and conflict resolution skills are essential. We are looking for individuals who are customer-centric, proactive, and committed to fostering a positive and supportive team environment, all within a fully remote setting. This is an excellent opportunity to make a significant impact on customer satisfaction and loyalty, while enjoying the flexibility of remote work. Your guidance will be critical in ensuring our customers receive timely, efficient, and empathetic support. This position requires a dedicated individual who can inspire and empower their team to achieve outstanding results.
Qualifications:
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote customer service teams.
- Strong understanding of customer service principles, CRM software, and support tools.
- Excellent coaching, mentoring, and performance management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to handle difficult customer situations with professionalism and empathy.
- Proficiency in various communication channels (phone, email, chat).
- Demonstrated ability to work independently and manage a remote team effectively.
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7
Senior Customer Service & Technical Support Specialist
700001 Kolkata, West Bengal
₹650000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their vibrant team in **Kolkata, West Bengal, IN**. This role is pivotal in providing exceptional customer support and resolving technical issues for their diverse client base. You will be responsible for handling complex customer inquiries, troubleshooting technical problems, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a deep understanding of customer service best practices. You will also mentor junior support staff and contribute to the development of support resources and processes. Responsibilities include:
Qualifications:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to the company's products or services.
- Providing in-depth technical support and guidance to customers, escalating issues when necessary.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Developing and maintaining comprehensive troubleshooting guides, FAQs, and knowledge base articles.
- Training and mentoring junior customer service representatives on product knowledge and support procedures.
- Identifying trends in customer issues and providing feedback to product development and engineering teams.
- Ensuring customer satisfaction by offering proactive solutions and a positive support experience.
- Managing customer complaints and resolving them effectively and efficiently.
- Participating in product updates and training sessions to stay knowledgeable about new features and services.
- Contributing to process improvements within the customer support department.
- Achieving and exceeding key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
- Assisting in the onboarding of new customers and providing initial setup support.
- Collaborating with sales and marketing teams to understand customer needs and market feedback.
- Representing the company's values and commitment to excellent customer care.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service and technical support roles.
- Strong understanding of software, hardware, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Experience in mentoring or supervising junior team members is a strong advantage.
- Ability to work effectively under pressure and manage multiple priorities.
- Familiarity with ITIL best practices is a plus.
- Adaptability to learn new products and technologies quickly.
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8
Hiring freshers for customer service voice- Kolkata
700091 Saltlake, West Bengal
₹1 - ₹2 month
2coms
Posted 17 days ago
Job Viewed
Job Description
Hiring freshers and experience for Customer Support Representative at Kolkata, Salary flat 3LPAOnly Kolkata candidates can apply. Responsibilities: Handling incoming calls and responding to customer emailsResolving customer complaints and issuesAssisting customers with product information and placing ordersIdentifying and escalating issues to supervisorsProviding exceptional customer service and supportRequirementsUndergraduate or Graduates can applyB.Ed and MBA are not eligibleExcellent communication skills in EnglishAbility to work in different time zones and flexible with shiftsFamiliarity with customer service principles and practicesShift: US Shift (evening & night shift)Week Off: 2 days rotational week off. 5 Days workingBenefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist. Transport facility will be provided.
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9