1,155 Service Leader jobs in India

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
We are seeking a highly motivated and expert Team Leader to join our Customer Service Department in Bangalore. This role is pivotal in ensuring the highest standards of customer service and relations, driving customer dedication, and aligning with overall business objectives to foster growth.
**Key Responsibilities:**
+ Ensure the success of daily team operations.
+ Communicate cross-functionally with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems as required.
+ Meet key performance metrics for Customer Services.
+ Support key Customer Care strategies to drive customer loyalty and improve CAS scores.
+ Provide guidance to Sales to enhance the customer experience.
+ Participate in key projects supporting local and corporate initiatives.
+ Identify and implement key improvement opportunities, such as system enhancements, processes, and tools.
+ Manage customer-related data within ERP systems.
+ Train and present to other teams on relevant customer care tools, initiatives, and strategies.
+ Support and drive order entry automation projects and complaint reduction initiatives.
+ Stabilize the Order Teams to reduce attrition rates and boost team seniority through effective coaching and mentoring.
**Skills and Experience Required:**
+ Proven experience as a team leader, preferably in a customer care or shared services environment.
+ Experience with Oracle or SAP, and in order management.
+ Strong results focus and attention to detail.
+ Demonstrated ability with systems including Outlook, PowerPoint, and Excel.
+ Good organizational skills and the ability to use initiative and collaborate within a team.
+ Ability to handle confidential and/or proprietary information.
+ Excellent analytical, presentation, written, and oral communication skills.
+ Demonstrated skills in people management and development.
+ Experience in supporting projects and interfacing effectively with internal and external customers.
**Education:**
+ Bachelor's degree from a four-year college or university or equivalent work experience.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Job Description
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit ( .
**About Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are important to enabling an outstanding customer experience. Our Customer Support Center organization is instrumental in these efforts and their magnificent alignment across geographies and commercial functions is crucial to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and give to the success of our business in India and across the world.
**Job Title: Team Lead Customer Service**
**Reports To: Supervisor, Customer Service**
**Location: Bangalore**
**Roles & Responsibilities**
+ Understand the Customer Care Business and Identify relevant KPI's and drive the critical metrics efficiently. Customer-centric and keenly aware of markets, trends, and competitors.
+ Provide immediate supervision to Customer Care staffs and operates with no supervision in a sophisticated environment
+ Handle customer service issues either through direct personal action or refer to the accurate individual/department
+ Proactively identify, define and solve the most sophisticated problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develops process or service improvement plans and recommend to Customer Service Manager.
+ Coordinate annual reviews and performance improvement plans.
+ Leads projects within the team to achieve achievements and objectives. Carries out tasks in compliance with the agreed procedure to assist the company in meeting its quality objectives.
+ Strong analytical skills and ability to work in an unstructured and evolving environment
+ Consistent track record to lead cross-functional teams through influence versus direct management; excellent skills
+ Ensure adherence to procedures, policies, and systems.
+ Accept change. Motivate change in the team with a positive approach.
+ Maintain and promote social, ethical and interpersonal norms in conducting all affairs. Ability to think and act efficiently, acting for the greater good of the organization. Accept and demonstrates the diversity of culture and thought
+ Authentic, open and leads by example, holding self and others accountable. Encourage's motivates and collaborates Cross functional teams.
**Experience/ Skills Required**
+ Any graduate with a consistent track record. as a leader in your previous role
+ 5 years of' Hands-on experience in Order Management.
+ Must have led a team for at least 1-2 years.
+ Experience in Quality management is desired.
+ Experience working in SAP or Salesforce will be an advantage.
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly diligent and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and lead time efficiently
+ Ability to work under critical situation
+ Customer-orientated and ability to adapt/respond to different types of tasks
+ Should be flexible to work in any shift
+ As a Customer Service Representative-Order Management you must represent our company by being responsible, punctual and motivated to achieve beyond.
+ Requires strong digital literacy, including Microsoft office
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Summary:**
Emerson has an opportunity for a **Service Center Operations Leader** role to drive operational perfection in our service center, Calibration & Repair activities, and delivering Educational Services. This Leader will be setting up the infrastructure and the work processes, getting the calibration lab certified under ISO/IEC 17025 requirements, handling safe operations, implementing global RMA processes, and ensuring high-quality service delivery and customer satisfaction. The ideal candidate will manage a team of skilled technicians, oversee process improvements, and maintain compliance with industry standards.
**In this Role, Your Responsibilities Will Be:**
**Safety Leadership:**
+ Maintaining a safe work environment and protecting company/customer property.
**Operations and Inventory Management** :
+ Optimize processes, handle costs, analyze market trends, and set pricing strategies.
+ Day-to-day operations of the service center, ensuring productivity and efficiency.
+ Develop and implement strategies to improve operational effectiveness.
+ Handle inventory, replenishments, and ensure high inventory turns.
+ Act as the primary point of contact for customer inquiries and service requests.
+ Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.
+ Work closely with clients to understand their needs and provide tailored service solutions.
+ Ensure training programs to enhance technical skills and customer service capabilities are in place.
+ Champion collaboration, accountability, and continuous improvement.
**Financial Management:**
+ Handle the budget, controlling costs while enhancing efficiency.
+ Inventory management, ensuring the availability of tools, equipment, and spare parts.
+ Find opportunities for revenue growth and upselling additional services.
**Compliance & Improvement:**
+ Analyze service data and customer feedback to identify areas for improvement.
+ Implement process improvements to enhance service quality and reduce downtime.
+ Stay up to date with industry trends, new technologies, and standard processes.
**Who You Are:**
+ You see the big picture, constantly envision future scenarios, and build strategies to sustain competitive advantage.
+ You are a visionary and able to articulately paint credible pictures and visions of possibilities and likelihoods.
+ You formulate a clear strategy and map the steps that will clearly accelerate the organization toward its strategic goals.
**For This Role, You Will Need:**
+ Bachelor's degree in Engineering, Industrial Technology, or a related field, or equivalent experience.
+ validated experience in service center management, calibration, or repair services within the industrial automation industry.
+ Experience with Oracle ERP, Depot repairs management software, and calibration tracking systems.
**Preferred Qualifications that Set You Apart:**
+ Strong operations background in handling a repair and calibration facility
+ Experience in establishing and handling operational processes
+ Understanding the dynamics and develop pricing strategies that align with the value we provide.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Dear job Seekers, We are seeking a highly organized and proactive Team Leader. The ideal candidate will possess excellent communication skills , Roles : Team Lead  Experience: 2yrs- 7yrs Location- Gurugram working: Monday to Saturday Time:10 to 7pm Communicates information in a timely, accurate and understood manner to all sales team members. Track and accurately update operational performance files for Sales Agents weekly. Manage and drive sales team target and performance. Dive sales teams’ performance on systems and all metrics in accordance with the contractual obligation Ensure regular feedback is given to Sales Agents with regards to action plans that have been set.

Our client is seeking a highly motivated and experienced Operations Management Lead to oversee and optimize business operations in Surat, Gujarat, IN . This pivotal role requires a strategic thinker with a proven track record in process improvement, team leadership, and operational excellence. The successful candidate will be responsible for developing and implementing operational strategies that enhance efficiency, reduce costs, and improve overall productivity. You will lead a team of operations professionals, fostering a culture of accountability and continuous improvement. Key responsibilities include managing day-to-day operations, ensuring the smooth execution of projects, and developing performance metrics to monitor progress. You will also be involved in supply chain management, resource allocation, and risk assessment. A strong understanding of lean manufacturing principles, Six Sigma methodologies, or other process optimization techniques is highly desirable. The ideal candidate will possess exceptional leadership and communication skills, with the ability to influence stakeholders at all levels. This is an opportunity to make a significant impact on the operational performance of our client. We are looking for someone who is proactive, results-oriented, and possesses a deep understanding of operational challenges and solutions. If you are passionate about driving operational efficiency and leading high-performing teams, this role is for you.
Responsibilities:

• Develop and implement operational strategies to achieve business objectives.
• Lead, mentor, and manage a team of operations staff.
• Oversee daily operations, ensuring efficiency and quality.
• Identify and implement process improvements and cost-saving initiatives.
• Monitor key performance indicators (KPIs) and drive performance improvements.
• Manage resources, including personnel, equipment, and budget.
• Ensure compliance with health, safety, and environmental regulations.
• Collaborate with other departments to ensure seamless operations.
• Develop and maintain strong relationships with suppliers and vendors.
• Report on operational performance to senior management.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. A Master's degree is a plus.
• Minimum of 7 years of experience in operations management.
• Proven leadership and team management skills.
• Demonstrated experience in process improvement methodologies (Lean, Six Sigma).
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in operations management software and tools.

Our client is looking for a seasoned Operations Management Lead to oversee and optimize business operations in **Jaipur, Rajasthan, IN**. This pivotal role requires a strategic thinker with extensive experience in managing daily business operations, improving efficiency, and driving productivity across various departments. The successful candidate will be responsible for developing and implementing operational strategies, setting performance goals, and ensuring the smooth execution of business processes. Key duties include workforce management, inventory control, supply chain optimization, and quality assurance. You will analyze operational data, identify areas for improvement, and implement solutions to enhance profitability and customer satisfaction. This role demands strong leadership capabilities, excellent interpersonal skills, and the ability to motivate and guide a team. A Bachelor's degree in Business Administration, Management, or a related field is essential, coupled with at least 6-8 years of progressive experience in operations management. Proficiency in project management methodologies and relevant software tools is a significant advantage. You should possess a deep understanding of operational best practices and be adept at managing budgets and resources effectively. The ideal candidate will have a proven history of successfully transforming operations, reducing costs, and improving overall business performance. Strong analytical and problem-solving skills, combined with a results-oriented approach, are critical for success in this demanding position. This is an on-site role, offering an excellent opportunity to make a substantial impact within a leading organization.

Our client is seeking a seasoned Operations Management Consultant to drive efficiency and strategic improvements across their organization. This critical role requires a deep understanding of business processes, operational excellence, and the ability to implement impactful solutions. You will be responsible for analyzing current operational workflows, identifying bottlenecks, and developing innovative strategies to enhance productivity, reduce costs, and improve overall performance. This will involve conducting detailed assessments of departments, from supply chain and manufacturing to customer service and administration. The ideal candidate will have a strong background in process improvement methodologies such as Lean and Six Sigma, with a proven ability to manage complex projects from conception to completion. You will collaborate closely with senior leadership and departmental heads to understand their challenges and objectives, providing expert advice and facilitating change management initiatives. Responsibilities include developing performance metrics, implementing best practices, and ensuring alignment with strategic business goals. You will also be involved in risk assessment and mitigation planning related to operational activities. Strong analytical, problem-solving, and interpersonal skills are essential for success, as is the ability to influence stakeholders at all levels. This position is based in **Kanpur, Uttar Pradesh, IN**, and requires a commitment to on-site engagement to effectively implement and oversee changes. Travel may be required to various company sites or client locations. A Bachelor's or Master's degree in Business Administration, Operations Management, Engineering, or a related field is preferred, along with a minimum of 7 years of relevant experience. Certifications in Lean, Six Sigma, or PMP are advantageous. We are looking for a proactive, results-driven professional who can deliver tangible improvements and contribute significantly to the organization's operational success and competitive advantage.

Our client is a prestigious management consulting firm specializing in operational efficiency and strategic growth. We are seeking a seasoned Operations Management Consultant to join our Kochi-based team, offering a flexible hybrid work model. In this role, you will be pivotal in assessing client operations, identifying areas for improvement, and developing and implementing strategies to enhance productivity, reduce costs, and optimize business processes. You will work across diverse industries, tackling complex challenges and delivering tangible results for our clients. The ideal candidate will possess a strong analytical skillset, deep understanding of operations management principles, and exceptional problem-solving abilities, along with proven experience in consulting environments.

Key Responsibilities:

• Conduct in-depth analyses of client operational processes, supply chains, and organizational structures.
• Identify inefficiencies, bottlenecks, and areas for cost reduction and performance improvement.
• Develop and propose data-driven solutions and strategic recommendations to senior management.
• Lead the implementation of operational improvements, working collaboratively with client teams.
• Design and optimize workflows, business processes, and organizational structures.
• Utilize analytical tools and methodologies to model scenarios and quantify potential impacts.
• Prepare comprehensive project reports, presentations, and deliverables for client engagements.
• Manage project timelines, budgets, and client relationships effectively.
• Stay current with best practices and emerging trends in operations management and supply chain.
• Mentor junior consultants and contribute to the firm's knowledge base.

Qualifications:

• MBA or Master's degree in Operations Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management or consulting, with a track record of successful project delivery.
• Proven ability to analyze complex business problems and develop practical, effective solutions.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical, quantitative, and problem-solving skills.
• Excellent client-facing and presentation skills, with the ability to communicate complex ideas clearly.
• Experience with project management and change management principles.
• Ability to work independently and collaboratively in a hybrid team environment.
• Proficiency in data analysis tools and business intelligence software.
• A proactive approach to problem-solving and a passion for driving operational excellence.

This is an exceptional opportunity for a results-oriented consultant to make a significant impact on the operational success of leading organizations. If you are a strategic thinker with a passion for driving efficiency, we encourage you to apply.