7,434 Service Leader jobs in India

Req ID:489909 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Title (Job code):Customer Service Officer & Customer Service Leader (SC-CS-11)

PURPOSE OF THE JOB

ORGANISATION

Organisation structure (job belongs to.)

Services / D&IS Services

Reports directly to:

Customer Service Manager

Other reporting to:

NA

Direct reports:

NA

Network & Links Position title of connected positions / functional report

Internal

External

MAIN RESPONSABILITIES

Describe here main information such as accountabilities, authorities, performance measurements …etc.

Main responsibilities:

MAIN REQUIRED COMPETENCES

Educational Requirements Describe the minimum educational requirement/level

Mandatory:

Desirable:

Experience Describe the knowledge and experience required for this role

Mandatory:

Desirable:

Competencies & Skills Describe the needed skills (technical & behavioral)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment: Supply Chain, CRM, Supply, SAP, ERP, Operations, Technology

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in (LOCATION) we’re looking for?

Your future role

Take on a new challenge and apply your technical and customer service expertise in a cutting-edge field. You’ll work alongside collaborative and detail-oriented teammates.

You'll play a critical role in supporting train set project activities, including testing, commissioning, validation, field trials, and warranty support. Day-to-day, you’ll work closely with teams across the business (such as Parts & Overhaul Support, RAMS, Project Engineering, and Quality teams), coordinate with internal and external stakeholders, and ensure smooth execution of projects at production units of Indian Railways, and much more.

You’ll specifically take care of failure data analysis and field issue resolution, but also develop fleet maintenance plans and monitor spares execution databases.

We’ll look to you for:

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone

Job Segment: Supply Chain, ERP, SAP, Supply, Operations, Technology

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in India we’re looking for?

Your future role

Take on a new challenge and apply your engineering and coordination expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a pivotal role in coordinating Loco, EMU, and MEMU work across India, ensuring seamless operations and customer satisfaction. Day-to-day, you’ll work closely with teams across the business (such as Parts & Overhaul Support, Quality, and Engineering teams), align with sourcing and logistics, and provide technical solutions for continuous improvement and obsolescence management.

You’ll specifically take care of supporting warranty and maintenance operations while managing parts databases, but also ensuring on-time delivery and compliance with contractual KPIs.

We’ll look to you for:

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone

Job Segment: Logistics, Supply Chain, Bank, Banking, Database, Operations, Technology, Finance

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in India we’re looking for?

Your future role

Take on a new challenge and apply your engineering and coordination expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a pivotal role in coordinating Loco, EMU, and MEMU work across India, ensuring seamless operations and customer satisfaction. Day-to-day, you’ll work closely with teams across the business (such as Parts & Overhaul Support, Quality, and Engineering teams), align with sourcing and logistics, and provide technical solutions for continuous improvement and obsolescence management.

You’ll specifically take care of supporting warranty and maintenance operations while managing parts databases, but also ensuring on-time delivery and compliance with contractual KPIs.

We’ll look to you for:

• Providing overall support and coordination for EMU and MEMU warranty and maintenance activities.

• Aligning with sourcing and quality teams for material planning and logistics.

• Gathering technical knowledge and field data to deliver reliability studies and continuous improvement proposals.

• Ensuring on-time preparation of Bank Guarantees (BG) and Payment on Account (POA) while following up on payments.

• Developing and maintaining a fleet maintenance plan audit offer, including reliability analysis and benchmarking with similar fleets.

• Tracking tenders and maintaining a spares execution database for monitoring performance.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduate in Engineering or Industrial fields (Electrical/Electronics preferred).

• 5 to 8 years of experience in relevant roles.

• Computer literacy (Microsoft Windows & Office environment).

• Knowledge of train parts, subassemblies, and propulsion systems.

• Basic knowledge of SAP.

• Strong problem-solving skills and experience with DFQ, quality, and audits.

• Understanding of general railway knowledge and field experience is a plus.

• Proficiency in English and completion of internal EHS training.

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.

• Collaborate with transverse teams and helpful colleagues.

• Contribute to innovative projects that shape sustainable mobility.

• Utilise our inclusive and flexible working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning opportunities.

• Progress towards leadership roles in customer service and operations.

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone

Internal

• Participating Units and/or Subsystem Managers
• Customer Service Manger/Leaders
• Parts & Overhaul Support team (Back-office)
• RAMS team
• Project Engineering team
• Quality team (mainly PrQSM and SQ)
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

External

• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

Main Responsabilities

Key accountabilities:

Operations Support

• Overall support and coordination for Metro Warranty.
• Alignment with the Sourcing and Quality for the material planning.
• Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support

Performance measurements:

• Achievement of Parts & Overhaul Dashboard
• Achievement of REX implementation
• Audit results (internal and external)
• Compliance with EHS rules and work-related processes
• Ontime delivery and ontime dispatch
• Warrenty replacement tracking and ontime replacement.
• 
  

Main Required Competences

Educational Requirements

Mandatory:

• Graduate in Engineering or Industrial ('Internal Graduation' ('cadre interne' in F) acceptable)
• Internal EHS training
• English

Desirable:

• Bachelor degree in Engineering/Managemet

Experience 5 To 8 Years

Mandatory:

• Computer literacy (Microsoft Windows & Office environment)
• Basic Knowledge on SAP & GSI
• Knowledge on trains parts and subaasembly
• Knowledge on prouplsion system.
• 
  

Desirable:

• General Railway knowledge
• Field Expeience
• Problem Solving skills
• DFQ, Quality and Audit skills
• Customer contact

Job Title: PI (Performance Improvement) Manager

# of positions: 5

Key Responsibilities:

1. Have sufficient knowledge and understanding of all PI related processes including various clinical quality measures like sepsis, heart failure, stroke, mortality review, peer review, infection control surveillance, cardiac procedures, chart audits, dashboards, and reports.
2. Work closely with the US team to understand and collect process requirements and expectations for all PI related processes. Keep track of these activities and monitor progress.
3. Once the scope of work is established, plan and execute transition of new PI processes from US hospitals to India.
4. Work closely with the automation team to automate all manual processes.
5. Update the India and US leadership of the status of the processes, automations and progress of transitions.
6. Lead the PI team with excellent resource management, time management and project management skills to ensure all PI processes are transitioned to India successfully in a timely manner with the highest efficiency and accuracy.

Skills:

1. Proficient in MS office, Power BI, Data Analytics
2. Excellent communication skills and people skills

Qualifications:

1. Any clinical background (pharmacy, nursing, dental, Ayurved, Homeopathy)
2. MBA or MHM
3. Minimum 5 years of US healthcare experience
4. Minimum 5 years of management experience

Please share your resume to

Recruiter Name - Manohar Vuyyala

Job Title: PI (Performance Improvement) Manager

# of positions: 5

Key Responsibilities:

• Have sufficient knowledge and understanding of all PI related processes including various clinical quality measures like sepsis, heart failure, stroke, mortality review, peer review, infection control surveillance, cardiac procedures, chart audits, dashboards, and reports.
• Work closely with the US team to understand and collect process requirements and expectations for all PI related processes. Keep track of these activities and monitor progress.
• Once the scope of work is established, plan and execute transition of new PI processes from US hospitals to India.
• Work closely with the automation team to automate all manual processes.
• Update the India and US leadership of the status of the processes, automations and progress of transitions.
• Lead the PI team with excellent resource management, time management and project management skills to ensure all PI processes are transitioned to India successfully in a timely manner with the highest efficiency and accuracy.

Skills:

• Proficient in MS office, Power BI, Data Analytics
• Excellent communication skills and people skills

Qualifications:

• Any clinical background (pharmacy, nursing, dental, Ayurved, Homeopathy)
• MBA or MHM
• Minimum 5 years of US healthcare experience
• Minimum 5 years of management experience

Please share your resume to

Recruiter Name - Manohar Vuyyala

Job Title: PI (Performance Improvement) Manager

# of positions: 5

Key Responsibilities:

• Have sufficient knowledge and understanding of all PI related processes including various clinical quality measures like sepsis, heart failure, stroke, mortality review, peer review, infection control surveillance, cardiac procedures, chart audits, dashboards, and reports.
• Work closely with the US team to understand and collect process requirements and expectations for all PI related processes. Keep track of these activities and monitor progress.
• Once the scope of work is established, plan and execute transition of new PI processes from US hospitals to India.
• Work closely with the automation team to automate all manual processes.
• Update the India and US leadership of the status of the processes, automations and progress of transitions.
• Lead the PI team with excellent resource management, time management and project management skills to ensure all PI processes are transitioned to India successfully in a timely manner with the highest efficiency and accuracy.

Skills:

• Proficient in MS office, Power BI, Data Analytics
• Excellent communication skills and people skills

Qualifications:

• Any clinical background (pharmacy, nursing, dental, Ayurved, Homeopathy)
• MBA or MHM
• Minimum 5 years of US healthcare experience
• Minimum 5 years of management experience

Please share your resume to

Recruiter Name - Manohar Vuyyala