6,823 Service Management jobs in India

Customer Service / Management Traineeship - 2 Available

Want to build a career and not afraid of hard work? Located in the South Eastern suburbs, our client is a reputable, growing electrical wholesaler looking for 2 trainees who are looking to develop a career within the company to contribute and be a part of their growing business.

You will gain exposure to different roles within the business during your traineeship, predominantly in the warehouse reporting to the warehouse manager. Training will be provided to get you established to assist in the warehouse. Some of your responsibilities will initially include:

• Pick packing of stock
• Dispatching of goods
• Receive and store goods
• Organising and coordinating deliveries

This is an excellent opportunity for a motivated individual who is looking to build a career in sales or management as you will be provided with training for professional and personal development.

If you're not afraid of hard work and you are looking for a challenge that will provide you with career development - apply now!

This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.

IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

Register Interest

The Junior ServiceNow Customer Service Management (CSM) Configuration Analyst is an entry-level professional role specializing in the configuration, optimization, and support of the ServiceNow CSM module, primarily using out-of-the-box functionalities. This role focuses on translating business requirements into effective platform configurations, enhancing customer service operations through efficient setup of forms, workflows, reports, and dashboards. The analyst will collaborate with business stakeholders and senior team members to ensure the ServiceNow CSM solution aligns with organizational needs.
**Responsibilities:**
+ **ServiceNow CSM Configuration:**
+ Perform comprehensive configuration tasks within the ServiceNow CSM module, utilizing out-of-the-box features and best practices, including:
+ Creating and modifying forms, lists, views, and related lists for various CSM tables (e.g., Cases, Accounts, Contacts).
+ Configuring dictionary entries and field attributes.
+ Setting up and maintaining UI Policies and Data Policies to enforce data integrity and user experience.
+ Managing users, groups, roles, and basic Access Control Lists (ACLs) within the CSM scope.
+ Configuring and customizing Service Catalogs and Record Producers to streamline customer requests and agent workflows.
+ Setting up and managing Service Level Agreements (SLAs) for different service offerings and customer segments.
+ Configuring the Customer Service Portal (CSP) using available portal widgets, pages, and themes to enhance the self-service experience.
+ Optimizing Agent Workspace layouts and components for efficient agent operations.
+ Implement and maintain Knowledge Management configurations, including article categories, templates, and publishing workflows.
+ **Report and Dashboard Creation:**
+ Design, build, and maintain comprehensive reports and dashboards within ServiceNow to monitor key CSM performance indicators (KPIs) and operational metrics.
+ Create various report types (e.g., list, bar, pie, trend) to visualize case volume, resolution times, agent productivity, customer satisfaction, and service trends.
+ Develop interactive dashboards for different user roles (e.g., agents, managers, leadership) to provide actionable insights into customer service operations.
+ Utilize Performance Analytics capabilities (if available) to configure indicators, breakdowns, and widgets for deeper analytical insights.
+ **Workflow & Process Optimization:**
+ Configure and optimize workflows and flow actions using Flow Designer to automate CSM processes (e.g., case routing, approvals, notifications), minimizing the need for custom scripting.
+ Collaborate with process owners to identify opportunities for automation and efficiency gains through platform configuration.
+ **Data Management & Integrity:**
+ Assist in data validation and ensure data quality within the CSM module through configuration.
+ Support basic data import/export activities using ServiceNow's native tools.
+ **Documentation & Support:**
+ Create clear and concise documentation for all configurations, including design specifications, process flows, and user guides.
+ Provide first-level support and troubleshooting for configuration-related issues within the CSM module.
+ Conduct user acceptance testing (UAT) to ensure configured solutions meet business requirements.
**Required ServiceNow Skills**
+ **ServiceNow Platform Fundamentals:** Strong proficiency in navigating the ServiceNow platform, understanding its architecture, and core features.
+ **ServiceNow CSM Module Expertise:** In-depth knowledge and hands-on experience with out-of-the-box functionalities of ServiceNow CSM applications, including Case Management, Account/Contact Management, Service Catalog, Knowledge Management, and Agent Workspace.
+ **Configuration Management:** Proven ability to configure UI Policies, Data Policies, Business Rules (condition-based, non-scripted), ACLs, and client scripts (minimal/basic where unavoidable for UI).
+ **Reporting & Dashboards:** Advanced skills in creating, customizing, and managing ServiceNow reports and dashboards, including Performance Analytics indicators and widgets.
+ **Flow Designer:** Experience in designing and implementing automated processes using Flow Designer with an emphasis on low-code/no-code solutions.
+ **Service Portal Configuration:** Ability to configure and personalize the Customer Service Portal.
**Certifications (Preferred)**
+ **ServiceNow Certified System Administrator (CSA):** Essential for demonstrating foundational knowledge of the ServiceNow platform.
+ **ServiceNow Certified Application Specialist - Customer Service Management:** Highly relevant certification focusing specifically on CSM module configuration and best practices.
**Qualifications**
+ 0-2 years of relevant experience in a technical or analytical role, with significant exposure to configuring and managing enterprise software platforms, preferably ServiceNow.
+ Strong analytical and problem-solving skills with a focus on process optimization through configuration.
+ Excellent ability to translate business requirements into technical configurations.
+ Detail-oriented with strong organizational and documentation skills.
+ Effective communication skills, capable of interacting with both technical and non-technical stakeholders.
**Education:**
+ Bachelor's/University degree in Business Information Systems, Computer Science, or a related field, or equivalent practical experience demonstrating strong technical aptitude and analytical skills.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required, especially as the analyst gains experience and expertise within the ServiceNow platform.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Project Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Junior ServiceNow Customer Service Management (CSM) Configuration Analyst is an entry-level professional role specializing in the configuration, optimization, and support of the ServiceNow CSM module, primarily using out-of-the-box functionalities. This role focuses on translating business requirements into effective platform configurations, enhancing customer service operations through efficient setup of forms, workflows, reports, and dashboards. The analyst will collaborate with business stakeholders and senior team members to ensure the ServiceNow CSM solution aligns with organizational needs.

Responsibilities:

ServiceNow CSM Configuration: Perform comprehensive configuration tasks within the ServiceNow CSM module, utilizing out-of-the-box features and best practices, including:Creating and modifying forms, lists, views, and related lists for various CSM tables (, Cases, Accounts, Contacts).Configuring dictionary entries and field attributes.Setting up and maintaining UI Policies and Data Policies to enforce data integrity and user experience.Managing users, groups, roles, and basic Access Control Lists (ACLs) within the CSM scope.Configuring and customizing Service Catalogs and Record Producers to streamline customer requests and agent workflows.Setting up and managing Service Level Agreements (SLAs) for different service offerings and customer segments.Configuring the Customer Service Portal (CSP) using available portal widgets, pages, and themes to enhance the self-service experience.Optimizing Agent Workspace layouts and components for efficient agent operations.Implement and maintain Knowledge Management configurations, including article categories, templates, and publishing workflows.

Report and Dashboard Creation: Design, build, and maintain comprehensive reports and dashboards within ServiceNow to monitor key CSM performance indicators (KPIs) and operational various report types (, list, bar, pie, trend) to visualize case volume, resolution times, agent productivity, customer satisfaction, and service trends.Develop interactive dashboards for different user roles (, agents, managers, leadership) to provide actionable insights into customer service operations.Utilize Performance Analytics capabilities (if available) to configure indicators, breakdowns, and widgets for deeper analytical insights.

Workflow & Process Optimization: Configure and optimize workflows and flow actions using Flow Designer to automate CSM processes (, case routing, approvals, notifications), minimizing the need for custom scripting.Collaborate with process owners to identify opportunities for automation and efficiency gains through platform configuration.

Data Management & Integrity: Assist in data validation and ensure data quality within the CSM module through configuration.Support basic data import/export activities using ServiceNow's native tools.

Documentation & Support: Create clear and concise documentation for all configurations, including design specifications, process flows, and user guides.Provide first-level support and troubleshooting for configuration-related issues within the CSM module.Conduct user acceptance testing (UAT) to ensure configured solutions meet business requirements.

Required ServiceNow Skills

ServiceNow Platform Fundamentals: Strong proficiency in navigating the ServiceNow platform, understanding its architecture, and core features.

ServiceNow CSM Module Expertise: In-depth knowledge and hands-on experience with out-of-the-box functionalities of ServiceNow CSM applications, including Case Management, Account/Contact Management, Service Catalog, Knowledge Management, and Agent Workspace.

Configuration Management: Proven ability to configure UI Policies, Data Policies, Business Rules (condition-based, non-scripted), ACLs, and client scripts (minimal/basic where unavoidable for UI).

Reporting & Dashboards: Advanced skills in creating, customizing, and managing ServiceNow reports and dashboards, including Performance Analytics indicators and widgets.

Flow Designer: Experience in designing and implementing automated processes using Flow Designer with an emphasis on low-code/no-code solutions.

Service Portal Configuration: Ability to configure and personalize the Customer Service Portal.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA): Essential for demonstrating foundational knowledge of the ServiceNow platform.

ServiceNow Certified Application Specialist – Customer Service Management: Highly relevant certification focusing specifically on CSM module configuration and best practices.

Qualifications

0-2 years of relevant experience in a technical or analytical role, with significant exposure to configuring and managing enterprise software platforms, preferably ServiceNow.

Strong analytical and problem-solving skills with a focus on process optimization through configuration.

Excellent ability to translate business requirements into technical configurations.

Detail-oriented with strong organizational and documentation skills.

Effective communication skills, capable of interacting with both technical and non-technical stakeholders.

Education:

Bachelor's/University degree in Business Information Systems, Computer Science, or a related field, or equivalent practical experience demonstrating strong technical aptitude and analytical skills.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required, especially as the analyst gains experience and expertise within the ServiceNow platform.

---

Job Family Group:

Operations - Core

---

Job Family:

Operations Project Management

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· 5+ Years of Exp in IPC(Incident, Problem & Change Management).
. Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs.
. Bachelor's Degree
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
+ 7-8 years of experience in Change Management
+ Change Management Process Oversight:
+ Vendor Coordination and Change Integration:
+ Change Risk Management:
+ Change Planning and Scheduling
Preferred Technical and Professional Experience
+ Communication and Stakeholder Management:
+ Post-Change Review and Continuous Improvement:
+ Change Performance Reporting
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Job Description

– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.