10,025 Service Manager jobs in India
Service Manager
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GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's **Gas Power** business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, **FieldCore** installs, maintains and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary**
The Service Manager plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager serves as the primary customer interface and is responsible for compliance with local legislation.
**Essential Duties & Responsibilities:**
+ Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
+ Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
+ Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
+ Review and verify the forecast to maximize utilization and meet catalog targets
+ Review sub-contracts and negotiate terms and conditions
+ Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
+ Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
+ Own the status and monitoring of progress and costs of the project with the support of the project controls team
+ Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
+ Analyze and report project close out metrics to determine proximity to operating plan targets
+ Review revenue pacing and billing and approve supplier invoices
+ Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
+ Lead shift handover review sessions to improve the effectiveness of future projects
+ Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
+ Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
+ Reward and recognize strong performance on the job site via site compensation / incentive process
+ Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
+ Preside over the execution activities of a team of field employees to include outage managers and construction managers
+ Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness
+ Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
+ Approve technical reports generated on site, update documentation as required
+ Maintain contact with TFAs running you assigned projects for direction, updates and support as needed
+ Travel may be required
+ Ability and willingness to work holidays, weekends and overtime as required by field assignments
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ 7 to 10 years applicable experience and demonstrated success/knowledge
+ 5+ years managing and developing employees
+ 5+ years of specialized/industry experience
+ Bachelor's degree or equivalent in related field with minimum 5 years project management experience;
+ Experience in power generation or technical industry can be substituted for degree and/or project management experience
+ English proficiency required
**Desired Characteristics:**
+ Excellent customer service and interpersonal skills
+ Proficient in project management
+ Ability to solve complex problems
+ Excellent communication skills
+ Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
_FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_
Service Manager
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The Service Manager role is pivotal in ensuring seamless service delivery and operational excellence within our organization. With a focus on hybrid work model the candidate will leverage their expertise in Angular Spring Boot Microservices and Core Java to drive impactful solutions. This position requires a minimum of 10 years of experience and offers the opportunity to contribute significantly to our companys growth and societal impact.
**Responsibilities**
+ Oversee the development and implementation of robust service solutions using Angular 2
+ 8 and Spring Boot to enhance operational efficiency and client satisfaction.
+ Coordinate with cross-functional teams to ensure the integration of Microservices architecture promoting scalability and reliability in service delivery.
+ Provide technical guidance in Node JS and Spring Core ensuring the alignment of service solutions with business objectives.
+ Lead the design and execution of REST Web Services facilitating seamless communication and data exchange across platforms.
+ Manage the deployment and maintenance of Core Java applications ensuring optimal performance and user experience.
+ Collaborate with database teams to utilize PL/SQL for effective data management and reporting supporting informed decision-making.
+ Implement best practices in service management to optimize resource utilization and minimize downtime.
+ Monitor service performance metrics identifying areas for improvement and implementing corrective actions to enhance service quality.
+ Drive innovation in service delivery by staying updated with industry trends and emerging technologies.
+ Facilitate training sessions for team members to ensure skill development and adherence to service standards.
+ Develop and maintain comprehensive documentation for service processes and protocols ensuring transparency and consistency.
+ Engage with stakeholders to gather feedback and incorporate it into service improvement strategies.
+ Support the hybrid work model by ensuring effective communication and collaboration among remote and onsite team members.
**Qualifications**
+ Possess extensive experience in Angular 2
+ 8 demonstrating proficiency in developing dynamic web applications.
+ Have a strong background in Spring Boot and Microservices showcasing the ability to create scalable and efficient service solutions.
+ Exhibit expertise in Node JS and Spring Core contributing to the development of high-performance applications.
+ Demonstrate proficiency in REST Web Services ensuring seamless integration and data exchange.
+ Hold a solid foundation in Core Java enabling the creation of reliable and user-friendly applications.
+ Show adeptness in PL/SQL supporting effective data management and analysis.
+ Display a commitment to continuous learning and adaptation to new technologies and methodologies.
**Certifications Required**
Certified Java Programmer Spring Professional Certification Angular Developer Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Service Manager
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Service Manager
Posted today
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Job Title: Service Manager
Job Summary:
The Service Manager is responsible for overseeing daily operations of the service department, ensuring excellent customer service, efficient workflow, and effective team management. This role manages service staff, resolves customer concerns, and ensures that service goals are aligned with organizational objectives. The Service Manager works closely with other departments to optimize service delivery, customer satisfaction, and profitability.
Key Responsibilities:
Manage and supervise service staff, including scheduling, training, and performance management.
Ensure high levels of customer satisfaction by addressing inquiries, concerns, and complaints promptly.
Develop and implement service standards, policies, and procedures.
Monitor department performance metrics and prepare reports for senior management.
Coordinate with sales, operations, and technical teams to ensure smooth service delivery.
Manage budgets, expenses, and resources efficiently.
Handle escalated service issues and provide effective solutions.
Support continuous improvement initiatives to enhance customer experience.
Ensure compliance with company policies, industry regulations, and safety standards.
Foster a positive, team-oriented work environment.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field (preferred).
3–5 years of experience in service management or customer service leadership.
Strong leadership, organizational, and communication skills.
Proven ability to manage teams and resolve conflicts effectively.
Knowledge of customer service practices, business operations, and relevant industry standards.
Ability to analyze data and prepare performance reports.
Compensation & Benefits:
Annual Salary Range (U.S.): $65,000 – $100,000 (varies by industry and location).
- Benefits may include health insurance, retirement plans (401k), performance bonuses, paid time off, and career development opportunities.
service manager
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Service Manager – Roles and Responsibilities1. Customer Service Management
- Ensure high-quality customer service and satisfaction.
- Handle customer complaints, queries, and escalations promptly.
- Maintain strong customer relationships to promote retention and repeat business.
- Conduct periodic customer feedback surveys and implement improvements.
2. Workshop & Service Operations
- Oversee daily operations of the service department/workshop.
- Allocate job cards and monitor technician productivity.
- Ensure timely completion and delivery of vehicles after service/repairs.
- Monitor quality of service to minimize repeat repairs.
- Maintain a clean, safe, and organized service area.
3. Staff Management
- Lead, guide, and motivate service advisors, technicians, and support staff.
- Assign tasks and monitor performance against KPIs.
- Conduct training for technical and customer-facing staff.
- Ensure adherence to company policies and standard operating procedures (SOPs).
4. Financial & Business Responsibility
- Achieve service department revenue, profit, and customer satisfaction targets.
- Control costs and manage resources effectively.
- Prepare and review service department budgets and reports.
- Monitor spare parts usage, billing, and inventory levels in coordination with the parts manager.
5. Compliance & Documentation
- Ensure compliance with manufacturer standards, warranty policies, and dealership guidelines.
- Maintain accurate service records, job cards, and invoices.
- Follow legal and safety regulations (labour, pollution, and safety norms).
6. Performance Monitoring & Reporting
- Track service KPIs such as:
- Service revenue
- Customer satisfaction index (CSI)
- Technician productivity & efficiency
- Repeat repair ratio
- Spare parts sales contribution
- Report performance to senior management with recommendations for improvement.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
Service Manager
Posted today
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- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment and machinery performance and developing preventative maintenance measures.
- Candidates must have exp in FAN/Geyser industry experiance
Service Manager
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Position: Service Manager - Automobile
Location: Chittorgarh, Rajasthan
Company: KS Automobiles
About the Role:
We are looking for a Service Manager to lead and oversee our service operations at the Chittorgarh branch. The role requires ensuring customer satisfaction, maintaining service quality, guiding the service team, and achieving business objectives.
Key Responsibilities:
- Manage daily operations of the service department.
- Supervise and mentor service advisors, technicians, and support staff.
- Ensure adherence to quality standards and timely service delivery.
- Handle escalated customer concerns with professionalism.
- Achieve departmental targets (productivity, profitability, CSI).
Required Qualifications & Skills:
- Graduate/Diploma in Mechanical/Automobile Engineering.
- 7–10 years of experience in service operations, preferably in the automobile sector.
- Strong leadership, communication, and problem-solving skills.
- Hands-on knowledge of service systems, processes, and customer handling.
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
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Service Manager
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Responsibilities:
* Manage after sales services & warranties
* Ensure customer satisfaction through CSI monitoring
* Oversee service operations & spares management
* Lead service team performance improvement initiatives
Service Manager
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Company Description
Madhus Garage Equipment has been a pioneer since 1987, bridging the technological gap between advanced countries and India. We provide the latest and best garage equipment, approved and recommended by top luxury brands, including wheel aligners, wheel balancers, car lifts, welding equipment, and more. Our after-sales service is backed by well-trained and knowledgeable technicians, and we offer technical training in our state-of-the-art centers in Bangalore, Delhi NCR, and Pune. Madhus is dedicated to offering "Global Technology, Local Support" to our customers.
Role Description
This is a full-time, on-site role for a Service Manager located in Bengaluru. The Service Manager will oversee daily operations concerning customer service, ensure customer satisfaction, and provide speedy resolution of service issues. Tasks include managing a team of technicians, coordinating service calls, and maintaining service records. The Service Manager will also be responsible for developing and implementing service procedures and training technicians to enhance service quality.
Qualifications
- Experience in customer service management and team leadership
- Technical knowledge in automotive service equipment, such as wheel aligners, lifts, and welding equipment
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Ability to work independently and manage multiple tasks
- Bachelor's degree in mechanical engineering, Automobile Engineering, or a related field
- Proficiency in using service management software
- Experience in the automotive service industry is a plus
Service Manager
Posted today
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Job Description
Responsibilities:
- Manage service team performance & development
- Collaborate with sales on customer needs analysis
- Ensure compliance with safety standards
- Oversee service operations & budget
Annual bonus