809 Service Manager jobs in India

• This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure
• Scheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project status reporting
• Prepare for CAB meetings and run CAB in senior customer stake holders presence, ensuring right levels of review and approval, and publish reports on changes planned as well as changes completed along with status Be available on call to support Critical Incidents in the capacity of Critical Incident Manager
• Schedule the bridge and send invite to all agreed stakeholders in the event of a critical incident, Collect all relevant details of the incident on the bridge, follow up regularly to ensure traction from the relevant teams to lead to a quick resolution, publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verified
• Conduct PIR meetings and track action items to closure
• Support in Problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidents
• Conduct Audits on Service Now and Documentation Repository regularly to ensure adherence to agreed processes
• Support in gathering SLAs and publishing the reports weekly ahead of

What you Bring:

• Bachelor’s degree (preferably Engineering)
• Excellent communication and interpersonal skills
• Understanding of the Retail domain and terminologies
• High level understanding on the an overall system architecture
• Like the function of different componnets like DB, application servers, web servers, DNS, firewall, etc
• Sharp Problem-solving and critical-thinking skills
• Familiarity with Service Delivery tools like Service Now
• Strong knowledge on Advanced Excel features is a plus

Interview Mode: Face to Face

Job Location: Ghaziabad(Near Hapur Mod, GT Road)

Experience: 5+ Years

Industry: Diesel Generator / Power Solutions

Salary: up to INR 60,000/-

Qualification: B.Tech / Diploma(ME)

We are looking for an experienced Service Manager who will lead our Field Service Engineers Team and ensure efficient, timely, and customer-focused service operations. The ideal candidate must come from the DG (Diesel Generator) industry with strong technical and leadership skills.

Key Responsibilities:

Supervise and lead the team of Field Service Engineers across locations.

Ensure timely installation, commissioning, troubleshooting, and maintenance of DG Sets.

Monitor service performance, provide technical guidance, and handle escalated issues.

Maintain AMC/Service contract timelines and customer satisfaction.

Train and mentor field engineers regularly on product updates and service protocols.

Coordinate with sales and technical departments for smooth handover post-sales.

Keep track of spares, service tools, and field reports.

Ensure adherence to safety and service quality standards.

Key Requirements:

5+ years experience in DG set servicing, with at least 1-2 years in a leadership role.

Strong knowledge of generator components, engines, alternators, and control panels.

Team handling experience is a must.

Excellent communication and problem-solving skills.

Willingness to travel as per requirement.

Email your CV to hr (at) anddjobs (dot) com or WhatsApp:

Andd Jobs | Free Job Helpline

Service Manager:

We are seeking a detail-oriented and proactive Service Manager for Wahl India to lead and optimize our nationwide service operations. The ideal candidate will bring strong operational expertise, a customer-first mindset, and the ability to manage multiple stakeholders across a dynamic service environment.

This role involves overseeing all aspects of service management, including coordinating with service teams, handling customer complaints and escalations, supporting the team with repairs and warranty processes, ensuring spare parts availability to maintain smooth operations across the service network, and managing the service billing cycle.

The role demands strong leadership skills and a deep understanding of service operations to drive customer satisfaction, service excellence, and operational efficiency.

The role reports to the Operations Manager-India.

Location: Mumbai (Goregaon)

Key Responsibilities:

• Service Operations Management: Oversee the day-to-day operations of the service team, ensuring efficient service delivery to customers. Manage authorized service partners and ensure adherence to service standards.
• Customer Satisfaction: Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining a high-quality standard of repairs and service delivery.
• Team Leadership: Lead, coach, and develop the service team to enhance performance, productivity, and customer service. Manage team schedules, training, and performance evaluations.
• Service Network Management: Manage and expand the network of service partners, ensuring timely and effective service across all regions. Monitor and evaluate the performance of authorized service centers (ASC).
• Repair Management: Oversee the technical aspects of service, ensuring that all repairs are completed within specified timelines, with high-quality standards and minimal rework.
• Inventory Management: Ensure efficient management of service-related spare parts and tools. Monitor inventory levels and coordinate with the logistics team to ensure timely replenishment.
• Warranty Management: Manage warranty claims and ensure timely documentation and submission to meet company standards. Monitor warranty trends and provide feedback for continuous improvement.
• CRM and Reporting: Utilize the CRM system to track service jobs, customer interactions, and warranty claims. Generate regular reports on service performance, customer satisfaction, and key service metrics.
• Cost Control: Implement cost-saving strategies while maintaining service quality. Ensure that service operations stay within budget and identify areas for cost optimization.
• Process Improvement: Identify and implement process improvements to enhance service delivery and efficiency. Drive initiatives that lead to improved service response time and repair quality.
• Collaboration with Other Departments: Work closely with the product, logistics, and customer support teams to ensure seamless service execution. Collaborate with the marketing team to address customer feedback and service-related communications.

Desired Skills & Qualifications:

Master's /bachelor's degree (technical or business preferred)

10+ years of professional experience in managing customer service operations.

Industry preference: Consumer durables, appliances, personal care, or grooming tools

Strong understanding of after-sales service, customer care, and repair management

Excellent leadership, communication, and problem-solving skills

Ability to manage complexity, multitask, and deliver under pressure

Experience with CRM systems and service operations software

Competencies:

Ensures Accountability

Holding self and others accountable to meet commitments and achieve results.

Plans and Aligns

Prioritizing work to meet commitments aligned with organizational goals.

Manages Complexity

Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Develops Talent

Develop people to meet both their career goals and the organizations goals.

Courage

Stepping up to address difficult issues, saying what needs to be said.

Why Wahl?

We are proud to celebrate over 100 years as the standard for grooming products used by barbers and hairdressers all over the world. Professionals and home users have relied on our innovative clippers, trimmers and personal care products for an entire century.

Today, the fourth generation of the Wahl Family remains deeply rooted in the daily operations and management of the organization. Living beyond the footsteps of their great-grandfather, the family continues to ensure that everything that Wahl produces aligns with the same core family values.

When you work at Wahl, you join a community that is proud of its heritage of excellence and ground-breaking innovations and a company that focuses on creating value for the customer and long-term growth.

Functional Parameters

Service Operations Management

Oversee day-to-day service operations including installation, commissioning, preventive

maintenance, and breakdown support.

Customer Satisfaction & Relationship Management

Ensure high levels of client satisfaction through timely resolution of technical issues and

proactive communication.

Team Leadership & Training

Lead, mentor, and develop a high-performing team of service engineers and technicians

across multiple locations.

Installation & Commissioning Supervision

Supervise installations and commissioning activities to ensure adherence to quality, safety,

and operational standards.

Service Planning & Scheduling

Plan and allocate resources efficiently to meet client schedules and service level agreements.

Warranty & AMC Management

Administer warranty, Annual Maintenance Contracts (AMC), and service contracts to ensure

full compliance and timely renewals.

Compliance & Safety

Ensure adherence to company and industry safety guidelines during all field operations.

Fundamental Parameters:

• Experience: 8–10 years in after-sales service, with at least 3 years in a leadership role.

Experience in industrial equipment or automation systems preferred.

• Qualification: B.E./B.Tech. in Mechanical, Electrical, or Mechatronic Engineering.

• Location: Pune, Maharashtra.

• Compensation: As per industry standards; performance-based incentives included.

• Gender Preference: Open.

• Age Range: 30 to 45 years.

• Reporting Relationship: Reports to General Manager – Operations / Director.

• Preference: Candidates with field service team management experience and knowledge of

dispensing systems or industrial automation.

Core Competencies / Special Skills Required:

Strong knowledge of mechanical/electrical systems and industrial equipment

Customer-focused with excellent communication and problem-solving skills

Leadership and conflict-resolution abilities

Experience with CRM and service management systems

Planning and scheduling proficiency

Ability to travel for site visits and support across regions

Dedication to quality, compliance, and safety standards

Functional Parameters

Service Operations Management

Oversee day-to-day service operations including installation, commissioning, preventive

maintenance, and breakdown support.

Customer Satisfaction & Relationship Management

Ensure high levels of client satisfaction through timely resolution of technical issues and

proactive communication.

Team Leadership & Training

Lead, mentor, and develop a high-performing team of service engineers and technicians

across multiple locations.

Installation & Commissioning Supervision

Supervise installations and commissioning activities to ensure adherence to quality, safety,

and operational standards.

Service Planning & Scheduling

Plan and allocate resources efficiently to meet client schedules and service level agreements.

Warranty & AMC Management

Administer warranty, Annual Maintenance Contracts (AMC), and service contracts to ensure

full compliance and timely renewals.

Compliance & Safety

Ensure adherence to company and industry safety guidelines during all field operations.

Fundamental Parameters:

• Experience: 8–10 years in after-sales service, with at least 3 years in a leadership role.

Experience in industrial equipment or automation systems preferred.

• Qualification: B.E./B.Tech. in Mechanical, Electrical, or Mechatronic Engineering.

• Location: Pune, Maharashtra.

• Compensation: As per industry standards; performance-based incentives included.

• Gender Preference: Open.

• Age Range: 30 to 45 years.

• Reporting Relationship: Reports to General Manager – Operations / Director.

• Preference: Candidates with field service team management experience and knowledge of

dispensing systems or industrial automation.

Core Competencies / Special Skills Required:

Strong knowledge of mechanical/electrical systems and industrial equipment

Customer-focused with excellent communication and problem-solving skills

Leadership and conflict-resolution abilities

Experience with CRM and service management systems

Planning and scheduling proficiency

Ability to travel for site visits and support across regions

Dedication to quality, compliance, and safety standards

• This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure
• Scheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project status reporting
• Prepare for CAB meetings and run CAB in senior customer stake holders presence, ensuring right levels of review and approval, and publish reports on changes planned as well as changes completed along with status Be available on call to support Critical Incidents in the capacity of Critical Incident Manager
• Schedule the bridge and send invite to all agreed stakeholders in the event of a critical incident, Collect all relevant details of the incident on the bridge, follow up regularly to ensure traction from the relevant teams to lead to a quick resolution, publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verified
• Conduct PIR meetings and track action items to closure
• Support in Problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidents
• Conduct Audits on Service Now and Documentation Repository regularly to ensure adherence to agreed processes
• Support in gathering SLAs and publishing the reports weekly ahead of

What you Bring:

• Bachelor’s degree (preferably Engineering)
• Excellent communication and interpersonal skills
• Understanding of the Retail domain and terminologies
• High level understanding on the an overall system architecture
• Like the function of different componnets like DB, application servers, web servers, DNS, firewall, etc
• Sharp Problem-solving and critical-thinking skills
• Familiarity with Service Delivery tools like Service Now
• Strong knowledge on Advanced Excel features is a plus

• This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure
• Scheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project status reporting
• Prepare for CAB meetings and run CAB in senior customer stake holders presence, ensuring right levels of review and approval, and publish reports on changes planned as well as changes completed along with status Be available on call to support Critical Incidents in the capacity of Critical Incident Manager
• Schedule the bridge and send invite to all agreed stakeholders in the event of a critical incident, Collect all relevant details of the incident on the bridge, follow up regularly to ensure traction from the relevant teams to lead to a quick resolution, publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verified
• Conduct PIR meetings and track action items to closure
• Support in Problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidents
• Conduct Audits on Service Now and Documentation Repository regularly to ensure adherence to agreed processes
• Support in gathering SLAs and publishing the reports weekly ahead of

What you Bring:

• Bachelor’s degree (preferably Engineering)
• Excellent communication and interpersonal skills
• Understanding of the Retail domain and terminologies
• High level understanding on the an overall system architecture
• Like the function of different componnets like DB, application servers, web servers, DNS, firewall, etc
• Sharp Problem-solving and critical-thinking skills
• Familiarity with Service Delivery tools like Service Now
• Strong knowledge on Advanced Excel features is a plus