3,980 Service Operations jobs in India
AVP- Service Operations
Noida, Uttar Pradesh
Vensure Employer Solutions
Posted today
Job Viewed
Job Description
Job Summary-
- Provides leadership, direction and training to Managers and staff. Establish or maintain procedures to reduce payroll tax discrepancies, ensure accuracy and timely processes. Ensure Payroll Tax department is processing liability payments, tax returns, notices, etc timely and accurately. Ensure organization is compliant with federal, state and local tax regulations. Work closely with internal departments to identify and resolve discrepancies. Resolve escalated issues with clients or internal departments. Manage W2 and Year-End process, coach employees, conduct performance reviews.
Skills & Attributes:
- In depth knowledge of all payroll tax processes including liability payment processing, tax return processing, W2/Year-End, etc. Motivated with great time management skills. Intermediate to advanced Excel skills. A thorough knowledge and understanding of payroll tax and the regulatory environment, which includes federal, multi-state, and local tax regulations as well as the ability to read, understand, and analyze highly complex regulatory payroll tax informationective time management of multiple projects or tasks. Analytical and results-oriented. Ability to communicate complex payroll tax information to all levels of organization and clients. In depth knowledge of all payroll tax processes including liability payment processing, tax return processing, W2/Year-End, etc. Must have excellent time management and organization skills. Intermediate to advanced Excel skills.
Education:
- Certified Payroll Professional (CPP) certification or Fundamentals of Payroll Certification (FPC) required
Experience:
- Minimum of four years multi-state, multi-jurisdiction and high-volume Payroll Tax experience and minimum of two years of Management experience with a large team required. PEO or related industry experience preferred. Hands-on tax return processing experience is required. Strong knowledge of multi-state payroll, federal, state and local wage laws required. MasterTax and Prism/HRP experience preferred.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Operations Manager
Mumbai, Maharashtra
IGP
Posted 6 days ago
Job Viewed
Job Description
Job Summary:
The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.
We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.
Key Responsibilities
Operational Excellence:
- Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
- Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
- Optimize workflows and processes to enhance efficiency and reduce turnaround times.
- Ensure compliance with company policies, service level agreements (SLAs), and industry standards.
Customer Experience Enhancement:
- Analyze customer feedback and implement strategies to improve service delivery.
- Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
- Drive initiatives to enhance customer satisfaction, retention, and loyalty.
Crisis Management:
- Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
- Develop contingency plans to manage unexpected scenarios effectively.
Team Leadership and Management:
- Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Handle escalated customer issues and ensure timely resolution.
Reporting and Analytics:
- Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
- Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.
Skills:
- Strong leadership and people management abilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
- Ability to multitask, prioritize, and manage time effectively.
- Data-driven mindset with strong analytical and problem-solving capabilities.
- Flexibility to work in rotational shifts and handle a dynamic work environment.
Key Competencies:
- Customer-centric mindset
- Strategic thinking
- Adaptability and resilience
- Decision-making under pressure
What We Offer:
- Competitive salary and benefits
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The chance to work with a passionate team in a fast-growing company
Preferred Skills:
- Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with KPI-driven environments.
- Multilingual skills (if applicable).
- Exposure to e-commerce, retail, or telecom industries (optional based on business type).
Experience:
- Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
- Prior experience in an e-commerce or gifting company is highly desirable.
Work Schedule: 6 days a week with rotational shifts and rotational weekly offs
- Work Location: Chandivali, Andheri (E), Mumbai
This advertiser has chosen not to accept applicants from your region.
1
Head of Service Operations
Hyderabad, Andhra Pradesh
SRINIVASA SALES & SERVICE PRIVATE LIMITED
Posted 6 days ago
Job Viewed
Job Description
Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile
Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,
Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.
Key Responsibilities: 1. Builds customer support strategies in collaboration with business leadership targeting optimum growth. Also, Develops and maintains long-term, strategic business relationships with complex, cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy.
2. Responsible for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.
3. Ensures a strong emphasis on customer experience and satisfaction. Responsible to set service quality standards and ensure that all customers receive prompt, courteous, and professional service.
4. Tracks and analyzes service department performance metrics, such as NPS, service completion rates, revenue generation and achieving service metrics, Warranty & CMC claim, claim reversal for cash flow and drive improvement actions while ensuring compliance to Health, safety and environmental (HSE) regulations.
5. In the event of customer complaints or concerns, the Service Head takes charge of resolving these issues promptly and effectively. Able to investigate the complaints, offer solutions, and work to prevent similar problems in the future.
6. Develops and manages Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.
7. Leading and managing the entire service team including all branches service advisors, technicians, support staff, and any other personnel in the department.
8. Recruits, selects, develops, manages, motivates, coaches, and mentors’ managers; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Operations Lead
411001 Pune, Maharashtra
₹60000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a customer-centric organization dedicated to providing exceptional support, is seeking a highly organized and results-oriented Customer Service Operations Lead to join their team. This hybrid role, based in Pune, Maharashtra, IN , is pivotal in managing and optimizing day-to-day customer service operations. You will be responsible for ensuring the efficient and effective delivery of customer support across multiple channels, maintaining high levels of customer satisfaction, and driving operational improvements within the contact center.
Key responsibilities include supervising and coaching a team of customer service representatives, setting performance targets, and monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will develop and implement standard operating procedures (SOPs), troubleshoot complex customer issues, and ensure adherence to service level agreements (SLAs). The ability to analyze customer feedback and operational data to identify trends and implement corrective actions is crucial. You will also play a key role in agent training and development, ensuring the team is equipped with the knowledge and skills to handle diverse customer inquiries effectively. Collaboration with other departments, such as sales and technical support, to resolve customer issues holistically is also a significant part of the role.
The ideal candidate possesses a Bachelor's degree in Business Administration or a related field. A minimum of 3-5 years of experience in customer service management or a similar operational leadership role is required. Proven experience in managing contact center operations and leading a team is essential. Strong understanding of customer service best practices, CRM systems, and helpdesk software is a must. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and develop a team, handle difficult situations with professionalism, and drive continuous improvement is highly valued. Familiarity with quality assurance processes and workforce management principles is a significant advantage. This role offers a fantastic opportunity to shape the customer experience and lead a dedicated team.
Key responsibilities include supervising and coaching a team of customer service representatives, setting performance targets, and monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will develop and implement standard operating procedures (SOPs), troubleshoot complex customer issues, and ensure adherence to service level agreements (SLAs). The ability to analyze customer feedback and operational data to identify trends and implement corrective actions is crucial. You will also play a key role in agent training and development, ensuring the team is equipped with the knowledge and skills to handle diverse customer inquiries effectively. Collaboration with other departments, such as sales and technical support, to resolve customer issues holistically is also a significant part of the role.
The ideal candidate possesses a Bachelor's degree in Business Administration or a related field. A minimum of 3-5 years of experience in customer service management or a similar operational leadership role is required. Proven experience in managing contact center operations and leading a team is essential. Strong understanding of customer service best practices, CRM systems, and helpdesk software is a must. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and develop a team, handle difficult situations with professionalism, and drive continuous improvement is highly valued. Familiarity with quality assurance processes and workforce management principles is a significant advantage. This role offers a fantastic opportunity to shape the customer experience and lead a dedicated team.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Operations Manager
380001 Ahmedabad, Gujarat
₹70000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a motivated and strategic Customer Service Operations Manager to optimize and lead their customer support functions. This hybrid role involves overseeing the day-to-day operations of the customer service department, ensuring the delivery of exceptional service across all channels. The Operations Manager will be responsible for developing and implementing efficient processes, managing the customer service team, and utilizing data analytics to drive continuous improvement. You will play a vital role in enhancing customer satisfaction and loyalty through superior service delivery.
The ideal candidate will have a strong background in customer service management, with proven experience in optimizing operational workflows and implementing performance metrics. You will be tasked with managing staffing levels, training programs, and quality assurance initiatives to ensure that the team meets and exceeds service level agreements (SLAs). Experience with customer relationship management (CRM) systems and helpdesk software is essential. The Operations Manager will also collaborate with other departments to address customer feedback, identify product or service enhancements, and ensure a cohesive customer experience. This role requires excellent leadership, problem-solving, and analytical skills, with a commitment to fostering a customer-centric culture.
Key Responsibilities:
The ideal candidate will have a strong background in customer service management, with proven experience in optimizing operational workflows and implementing performance metrics. You will be tasked with managing staffing levels, training programs, and quality assurance initiatives to ensure that the team meets and exceeds service level agreements (SLAs). Experience with customer relationship management (CRM) systems and helpdesk software is essential. The Operations Manager will also collaborate with other departments to address customer feedback, identify product or service enhancements, and ensure a cohesive customer experience. This role requires excellent leadership, problem-solving, and analytical skills, with a commitment to fostering a customer-centric culture.
Key Responsibilities:
- Manage and optimize daily operations of the customer service department.
- Develop and implement efficient processes and workflows for customer support.
- Lead, coach, and mentor the customer service team to achieve high performance.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Implement quality assurance programs and provide regular feedback to the team.
- Manage staffing, scheduling, and workforce planning for the customer service team.
- Utilize CRM and helpdesk software to track and manage customer interactions.
- Analyze customer feedback and operational data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and enhance product/service offerings.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of experience in customer service management, with a focus on operations.
- Proven track record of improving customer service efficiency and effectiveness.
- Strong leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in CRM systems and customer support software.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
This advertiser has chosen not to accept applicants from your region.
4
Senior Team Lead, Service Operations
Bangalore, Karnataka
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Team Lead, Services Operations is a developing management role, responsible for operating within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
This role has the core responsibility of supervising engineers who work on resolving issues reported by clients.
**Key responsibilities:**
+ Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
+ Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks.
+ Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities.
+ Recommends best practice for the deployment and ongoing operations management and technical support for service contracts.
+ Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements.
+ Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans.
+ Supervises engineers who work on resolving issues reported by clients.
**To thrive in this role, you need to have:**
+ Seasoned organizational skills
+ Developing management ability.
+ Good communication skills - both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
+ Seasoned understanding of budgets and cost management.
+ Good time management, prioritization and delegation abilities.
+ Seasoned focus on client centricity.
+ Highly focused on business outcomes.
+ Seasoned ability to work across different cultures and social groups.
+ Ability to work well in a pressurized environment and adapt to changing circumstances.
+ Seasoned service management service operations (SMSO) expertise.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Business Administration or related, with significant experience in Infrastructure Service Operations.
+ ITIL certification(s) preferred.
**Required experience:**
+ Solid experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services.
+ Solid experience in a service delivery environment including technical and service management exposure.
+ Solid demonstrated experience leading and managing a team.
+ Solid experience service operations and managing a global delivery team
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Team Lead, Services Operations is a developing management role, responsible for operating within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
This role has the core responsibility of supervising engineers who work on resolving issues reported by clients.
**Key responsibilities:**
+ Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
+ Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks.
+ Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities.
+ Recommends best practice for the deployment and ongoing operations management and technical support for service contracts.
+ Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements.
+ Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans.
+ Supervises engineers who work on resolving issues reported by clients.
**To thrive in this role, you need to have:**
+ Seasoned organizational skills
+ Developing management ability.
+ Good communication skills - both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
+ Seasoned understanding of budgets and cost management.
+ Good time management, prioritization and delegation abilities.
+ Seasoned focus on client centricity.
+ Highly focused on business outcomes.
+ Seasoned ability to work across different cultures and social groups.
+ Ability to work well in a pressurized environment and adapt to changing circumstances.
+ Seasoned service management service operations (SMSO) expertise.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Business Administration or related, with significant experience in Infrastructure Service Operations.
+ ITIL certification(s) preferred.
**Required experience:**
+ Solid experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services.
+ Solid experience in a service delivery environment including technical and service management exposure.
+ Solid demonstrated experience leading and managing a team.
+ Solid experience service operations and managing a global delivery team
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
This advertiser has chosen not to accept applicants from your region.
5
Global Print Service Operations Lead
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Global Print Service Operations Lead
**What you will do**
Let's do this. Let's change the world. In this vital role you willbe responsible for the end-to-end delivery, governance, and optimization of print services across all Amgen locations. You will ensure the availability, reliability, and performance of printing services for thousands of users worldwide, while identifying opportunities to streamline operations, enhance service quality, and reduce costs.
The role will be based out of Amgen India Technology center at Hyderabad and will work closely with global stakeholders, vendors, and site teams to drive a consistent, high-performing print service experience.
**Roles & Responsibilities:**
The Print Services Operations Lead will be responsible for several activities including but not limited to the following:
+ Manage financial and contractual responsibilities which includes contract change records, budgeting, regular financial tasks such as accruals, forecasting, invoice review and solving invoice issues.
+ Responsible for managing global operations of the managed print service and ensuring consistent, on-site delivery of print services to end user customers. Activities involve maintaining print infrastructure, ensuring contracted service levels are met, and contract commitments delivered within cost targets.
+ Maintain oversight of global service provider(s), ensuring SLA adherence, cost targets, and contract compliance.
+ Drive the implementation of a mature operational model with innovative ideas to use technology to replace manual operations and reduce costs.
+ Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights.
+ Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery.
+ Onboard and maintain Zebra printers across multiple manufacturing and shipping sites, ensuring seamless device setup, ongoing software configuration, and maintain the Zebra SAP integration playbook.
+ Lead print delivery teams to maintain server infrastructure and to engineer print service strategies that align with business needs while driving efficiency, cost savings, and environmental sustainability.
+ Lead and support print-related projects from concept through implementation, including device rationalization, fleet refresh, and process improvement initiatives.
+ Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and onsite site teams.
+ Build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet evolving client's/customer's needs.
+ Implement print procurement and service management strategies to ensure that the most cost-effective print solutions & services are achieved.
+ Develop and manage relevant client and external supplier relationships
+ Document and maintain operational processes, service procedures, SOPs, and training materials.
+ Align print operations with ITIL-based service management practices (Incident, Problem, Change, Configuration, and Service Level Management).
+ Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
**Preferred Qualifications:**
+ Degree in Engineering, Information Systems, Computer Science, or Business Management.
+ Experience with managing Print Release On-prem and Cloud platforms.
+ Proven experience managing large-scale print services across global or multi-site enterprise environments.
+ Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies.
+ Experience working directly with print vendors and service providers, including contract and performance management.
+ Demonstrated success in project management, including budgeting, end user communications, and vendor coordination.
+ Background in ITIL-based service operations, including ownership of core ITIL processes.
+ Good communication, stakeholder engagement, and vendor management skills.
+ Proficient in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint.
+ Experience in environments supporting 40,000+ users across geographically dispersed locations.
+ Strong analytical, documentation, and reporting capabilities.
+ Ability to lead cross-functional initiatives and deliver measurable improvements.
**Working Hours:**
+ 3:30 PM IST - 12:30AM IST (to align with global business hours and site support teams)
**Soft Skills:**
+ Excellent leadership skills and team management abilities.
+ Strong transformation and change management experience.
+ Exceptional collaboration and communication skills.
+ Problem-solving and critical thinking capabilities.
+ Ability to influence decisions and motivate change with stakeholders and technology partners.
+ Adaptability to a dynamic and fast-paced environment.
+ Strong organizational and time management skills.
+ Ability to manage multiple competing priorities in parallel
+ SAFe for Teams certification
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Global Print Service Operations Lead
**What you will do**
Let's do this. Let's change the world. In this vital role you willbe responsible for the end-to-end delivery, governance, and optimization of print services across all Amgen locations. You will ensure the availability, reliability, and performance of printing services for thousands of users worldwide, while identifying opportunities to streamline operations, enhance service quality, and reduce costs.
The role will be based out of Amgen India Technology center at Hyderabad and will work closely with global stakeholders, vendors, and site teams to drive a consistent, high-performing print service experience.
**Roles & Responsibilities:**
The Print Services Operations Lead will be responsible for several activities including but not limited to the following:
+ Manage financial and contractual responsibilities which includes contract change records, budgeting, regular financial tasks such as accruals, forecasting, invoice review and solving invoice issues.
+ Responsible for managing global operations of the managed print service and ensuring consistent, on-site delivery of print services to end user customers. Activities involve maintaining print infrastructure, ensuring contracted service levels are met, and contract commitments delivered within cost targets.
+ Maintain oversight of global service provider(s), ensuring SLA adherence, cost targets, and contract compliance.
+ Drive the implementation of a mature operational model with innovative ideas to use technology to replace manual operations and reduce costs.
+ Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights.
+ Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery.
+ Onboard and maintain Zebra printers across multiple manufacturing and shipping sites, ensuring seamless device setup, ongoing software configuration, and maintain the Zebra SAP integration playbook.
+ Lead print delivery teams to maintain server infrastructure and to engineer print service strategies that align with business needs while driving efficiency, cost savings, and environmental sustainability.
+ Lead and support print-related projects from concept through implementation, including device rationalization, fleet refresh, and process improvement initiatives.
+ Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and onsite site teams.
+ Build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet evolving client's/customer's needs.
+ Implement print procurement and service management strategies to ensure that the most cost-effective print solutions & services are achieved.
+ Develop and manage relevant client and external supplier relationships
+ Document and maintain operational processes, service procedures, SOPs, and training materials.
+ Align print operations with ITIL-based service management practices (Incident, Problem, Change, Configuration, and Service Level Management).
+ Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
**Preferred Qualifications:**
+ Degree in Engineering, Information Systems, Computer Science, or Business Management.
+ Experience with managing Print Release On-prem and Cloud platforms.
+ Proven experience managing large-scale print services across global or multi-site enterprise environments.
+ Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies.
+ Experience working directly with print vendors and service providers, including contract and performance management.
+ Demonstrated success in project management, including budgeting, end user communications, and vendor coordination.
+ Background in ITIL-based service operations, including ownership of core ITIL processes.
+ Good communication, stakeholder engagement, and vendor management skills.
+ Proficient in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint.
+ Experience in environments supporting 40,000+ users across geographically dispersed locations.
+ Strong analytical, documentation, and reporting capabilities.
+ Ability to lead cross-functional initiatives and deliver measurable improvements.
**Working Hours:**
+ 3:30 PM IST - 12:30AM IST (to align with global business hours and site support teams)
**Soft Skills:**
+ Excellent leadership skills and team management abilities.
+ Strong transformation and change management experience.
+ Exceptional collaboration and communication skills.
+ Problem-solving and critical thinking capabilities.
+ Ability to influence decisions and motivate change with stakeholders and technology partners.
+ Adaptability to a dynamic and fast-paced environment.
+ Strong organizational and time management skills.
+ Ability to manage multiple competing priorities in parallel
+ SAFe for Teams certification
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service operations Jobs in India !
6
Remote Food Service Operations Manager
400001 Mumbai, Maharashtra
₹75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and visionary Food Service Operations Manager to lead their remote operational strategy. This role is pivotal in ensuring the seamless execution of catering services, focusing on quality, efficiency, and customer satisfaction, all managed from a remote capacity. You will oversee various aspects of food service, including menu planning oversight, inventory management strategy, quality control protocols, and vendor relationship management. Key responsibilities include developing and implementing operational guidelines and best practices for catering teams, conducting remote performance evaluations and providing feedback, analyzing operational data to identify areas for improvement and cost savings, ensuring compliance with food safety and hygiene standards (e.g., HACCP), and contributing to strategic planning for service expansion and innovation. You will also play a role in optimizing supply chain logistics and managing budgets effectively. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with substantial experience in the catering or food service industry, demonstrating a strong track record in operational leadership. Proven ability to manage complex projects remotely, excellent analytical skills, and a deep understanding of food production and service management are essential. This is a fully remote position requiring a highly organized, proactive, and results-oriented individual with exceptional communication and leadership skills. You must be adept at motivating teams virtually, problem-solving complex operational challenges, and making data-driven decisions. A reliable high-speed internet connection and a dedicated home office are mandatory. Our client is committed to delivering exceptional culinary experiences and is building a robust remote management structure to achieve this. This is a unique opportunity to drive operational excellence in the food service sector from anywhere, impacting a wide range of events and clients. Your strategic vision and operational acumen will be key to the success of our client's catering endeavors.
This advertiser has chosen not to accept applicants from your region.
7
Service Operations Team Manager - Incident Management
Mumbai, Maharashtra
NCR Atleos
Posted 1 day ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**TITLE:** **Service Operations Team Manager - Incident Management**
**GRADE: 11**
**LOCATION: Belgrade, Serbia**
**Shift:** R **otational (mostly US working time) **
**Position summary:**
Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction. This role is responsible for strategic workforce planning, performance management, and cross-functional collaboration. Acting as a key liaison between frontline teams and senior leadership, the manager drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.
**Skill Requirements:**
+ Detailed oriented, analytical and/or technical experience, preferably within NCR Services
+ Excellent written and verbal communications skills
+ Ability to work in a fast-paced environment. multi-task, time management and organizational skills
+ Ability to identify and resolve issues with a sense of urgency
+ Ability to work as part of a team or independently
+ Willing to work non-standard business hours as required by customers
+ Prior experience with ATM incident management preferred
+ Prior experience with ATM monitoring tools (like Vision, Device Manager etc) preferred.
#LI_BM1 #hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Company Benefits** :
+ Private Health Insurance
+ Employee Referral Bonus Program
+ Wellbeing Resources
+ Baby Bonus
+ Life, Accident & Disability Insurance
+ Numerous opportunities for internal career pathing and advancement
+ Discounts for employees at NCR Atleos partners
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**TITLE:** **Service Operations Team Manager - Incident Management**
**GRADE: 11**
**LOCATION: Belgrade, Serbia**
**Shift:** R **otational (mostly US working time) **
**Position summary:**
Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction. This role is responsible for strategic workforce planning, performance management, and cross-functional collaboration. Acting as a key liaison between frontline teams and senior leadership, the manager drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.
**Skill Requirements:**
+ Detailed oriented, analytical and/or technical experience, preferably within NCR Services
+ Excellent written and verbal communications skills
+ Ability to work in a fast-paced environment. multi-task, time management and organizational skills
+ Ability to identify and resolve issues with a sense of urgency
+ Ability to work as part of a team or independently
+ Willing to work non-standard business hours as required by customers
+ Prior experience with ATM incident management preferred
+ Prior experience with ATM monitoring tools (like Vision, Device Manager etc) preferred.
#LI_BM1 #hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Company Benefits** :
+ Private Health Insurance
+ Employee Referral Bonus Program
+ Wellbeing Resources
+ Baby Bonus
+ Life, Accident & Disability Insurance
+ Numerous opportunities for internal career pathing and advancement
+ Discounts for employees at NCR Atleos partners
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
8
Senior ServiceNow Developer(Service Operations Workspace)
Hyderabad, Andhra Pradesh
Providence India
Posted 6 days ago
Job Viewed
Job Description
Overview of Providence:
At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible andaffordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future—today.
Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.
Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.
Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.
Job Responsibilities
The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution.
Experience 6-8 years.
Responsibilities
- 6-8 years’ experience in ServiceNow Product suites in developing and designing solutions in Service Operations Workspace, Employee Center (EC) Pro, ITSM, Service Request fulfillments, Mobile Solutions, and Service Portfolio Management (SPM).
- Analyze business problems to design and document solutions up front with technical and creative teams
- During requirements sessions, provide recommendations to streamline and optimize processes, align with the overall framework.
- Prepare technical documentation for requirements, including form layout, fields, and workflows.
- Partner with the ServiceNow business analyst and development team to determine the best technical solution to address the requirements.
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Assist with the development and delivery of end user training.
- Perform lead solution activities related to the continued growth of the ServiceNow deployment.
- Responsible for handling support and enhancement requests of respective modules work.
- Perform code reviews and ensure standard practices are followed.
- Understand corporate strategic plans and fundamental business activities of the Providence.
Skills
- Experience with development and implementation of Experience in configuring and customizing Service Operations Workspace to enhance operational efficiency and agent productivity.
- Expertise in implementing and customizing EC Pro to deliver a unified, user-friendly employee experience portal.
- Knowledge of integrating EC Pro with HR, IT, and other enterprise services for seamless cross-functional experiences.
- Extensive experience in designing, developing, and managing ServiceNow Service Catalogs to deliver user-friendly, automated service request processes.
- Experience in leveraging ServiceNow Mobile Studio to create intuitive, user-friendly mobile experiences for employees and agents
- Expertise in configuring and managing Idea, Demand, Project, Timecard management to align IT services with business objectives.
- Knowledge of Orchestration for automating IT processes and integrating with external systems via REST/SOAP APIs.
- Good hands-on scripting, ACL’s, business rules, portal development
- Quick thinker, technical consultant and great coding skills
- Effective prioritization, negotiation skills and high energy
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills
- Knowledge of agile methodology and ITIL is must.
This advertiser has chosen not to accept applicants from your region.
9