80 Service Planning jobs in India
Assistant Manager - Customer Service & Planning
Mumbai, Maharashtra
Pidilite Industries Limited
Posted 4 days ago
Job Viewed
Job Description
Job Title: Asst. Manager - Planning & Customer Service – Organized Retail
Vertical: Manufacturing Operations & SCM.
Job Objective:
The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
Key Responsibilities:
- Own the end-to-end order fulfilment process from order receipt to final delivery
- Monitor delivery timelines and proactively resolve delays or disruptions
- Optimize OTIF (On-Time In-Full) performance and reduce lead times
- Act as the escalation point for complex customer issues and complaints
- Build strong relationships with key customers and ensure service-level agreements are met
- Analyze customer feedback and implement service improvements
- Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
- Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
- Lead, mentor, and develop a team of supply chain depot coordinators
- Conduct regular performance reviews and training sessions to build team capability
- Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
- Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
- Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
- Monthly S&OP inputs reports.
Required Experience:
- Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.
Education: Graduate + MBA preferably in Supply chain Management
Required Competencies & Skills:
- Objective Analytical Thinking.
- Solid understanding of Planning, Customer Service.
- Expertise in Supply Chain Process optimization.
- Team Player.
- Change Management & Project Management.
IT Knowledge:
- Expert understanding in SAP.
- Advance Excel & Microsoft Power Point.
- Power BI and Automation Tools.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager - Customer Service & Planning
Mumbai, Maharashtra
Pidilite Industries Limited
Posted today
Job Viewed
Job Description
Job Title: Asst. Manager - Planning & Customer Service – Organized Retail
Vertical: Manufacturing Operations & SCM.
Job Objective:
The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
Key Responsibilities:
- Own the end-to-end order fulfilment process from order receipt to final delivery
- Monitor delivery timelines and proactively resolve delays or disruptions
- Optimize OTIF (On-Time In-Full) performance and reduce lead times
- Act as the escalation point for complex customer issues and complaints
- Build strong relationships with key customers and ensure service-level agreements are met
- Analyze customer feedback and implement service improvements
- Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
- Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
- Lead, mentor, and develop a team of supply chain depot coordinators
- Conduct regular performance reviews and training sessions to build team capability
- Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
- Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
- Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
- Monthly S&OP inputs reports.
Required Experience:
- Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.
Education: Graduate + MBA preferably in Supply chain Management
Required Competencies & Skills:
- Objective Analytical Thinking.
- Solid understanding of Planning, Customer Service.
- Expertise in Supply Chain Process optimization.
- Team Player.
- Change Management & Project Management.
IT Knowledge:
- Expert understanding in SAP.
- Advance Excel & Microsoft Power Point.
- Power BI and Automation Tools.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Manager - Customer Service & Planning
Mumbai, Maharashtra
Pidilite Industries Limited
Posted 3 days ago
Job Viewed
Job Description
Job Title: Asst. Manager - Planning & Customer Service – Organized Retail
Vertical: Manufacturing Operations & SCM .
Job Objective:
The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
Key Responsibilities:
Own the end-to-end order fulfilment process from order receipt to final delivery
Monitor delivery timelines and proactively resolve delays or disruptions
Optimize OTIF (On-Time In-Full) performance and reduce lead times
Act as the escalation point for complex customer issues and complaints
Build strong relationships with key customers and ensure service-level agreements are met
Analyze customer feedback and implement service improvements
Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
Lead, mentor, and develop a team of supply chain depot coordinators
Conduct regular performance reviews and training sessions to build team capability
Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
Monthly S&OP inputs reports.
Required Experience:
Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.
Education: Graduate + MBA preferably in Supply chain Management
Required Competencies & Skills:
Objective Analytical Thinking.
Solid understanding of Planning, Customer Service.
Expertise in Supply Chain Process optimization.
Team Player.
Change Management & Project Management.
IT Knowledge:
Expert understanding in SAP.
Advance Excel & Microsoft Power Point.
Power BI and Automation Tools.
Vertical: Manufacturing Operations & SCM .
Job Objective:
The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
Key Responsibilities:
Own the end-to-end order fulfilment process from order receipt to final delivery
Monitor delivery timelines and proactively resolve delays or disruptions
Optimize OTIF (On-Time In-Full) performance and reduce lead times
Act as the escalation point for complex customer issues and complaints
Build strong relationships with key customers and ensure service-level agreements are met
Analyze customer feedback and implement service improvements
Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
Lead, mentor, and develop a team of supply chain depot coordinators
Conduct regular performance reviews and training sessions to build team capability
Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
Monthly S&OP inputs reports.
Required Experience:
Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.
Education: Graduate + MBA preferably in Supply chain Management
Required Competencies & Skills:
Objective Analytical Thinking.
Solid understanding of Planning, Customer Service.
Expertise in Supply Chain Process optimization.
Team Player.
Change Management & Project Management.
IT Knowledge:
Expert understanding in SAP.
Advance Excel & Microsoft Power Point.
Power BI and Automation Tools.
This advertiser has chosen not to accept applicants from your region.
2
Assistant Manager - Customer Service & Planning
Mumbai, Maharashtra
Pidilite Industries Limited
Posted 2 days ago
Job Viewed
Job Description
Job Title: Asst. Manager - Planning & Customer Service – Organized Retail
Vertical: Manufacturing Operations & SCM.
Job Objective:
The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
Key Responsibilities:
- Own the end-to-end order fulfilment process from order receipt to final delivery
- Monitor delivery timelines and proactively resolve delays or disruptions
- Optimize OTIF (On-Time In-Full) performance and reduce lead times
- Act as the escalation point for complex customer issues and complaints
- Build strong relationships with key customers and ensure service-level agreements are met
- Analyze customer feedback and implement service improvements
- Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
- Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
- Lead, mentor, and develop a team of supply chain depot coordinators
- Conduct regular performance reviews and training sessions to build team capability
- Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
- Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
- Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
- Monthly S&OP inputs reports.
Required Experience:
- Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.
Education: Graduate + MBA preferably in Supply chain Management
Required Competencies & Skills:
- Objective Analytical Thinking.
- Solid understanding of Planning, Customer Service.
- Expertise in Supply Chain Process optimization.
- Team Player.
- Change Management & Project Management.
IT Knowledge:
- Expert understanding in SAP.
- Advance Excel & Microsoft Power Point.
- Power BI and Automation Tools.
This advertiser has chosen not to accept applicants from your region.
3
ADMINISTRATIVE SUPPORT III
Bangalore, Karnataka
TE Connectivity
Posted 3 days ago
Job Viewed
Job Description
ADMINISTRATIVE SUPPORT III
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
TE Connectivity Ltd. is a $16.5 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at Requirements:**
We are looking for an organized and proactive Administrative Support professional to manage procurement coordination, sample shipments, IT equipment requests, and documentation. The role also includes general administrative and logistics support to ensure efficient day-to-day operations.
RESPONSIBILITIE
1.Coordinate end to end purchase - e.g. Creation of PR (Purchase request) for any order (Competitor samples, tools, etc.) and coordinate with purchase team.
2.Samples shipments, both export and import - Follow-ups/support with DHL team in case of any payments/technical issues.
3.Coordinate with the IT team for Laptop or accessories order.
4.Managing repository of various Engineering Standards and records.
5.Any other administrative and logistic task assigned from time to time.
**Desired Candidate Profile:**
Seeking a candidate with a B. Com or equivalent qualification and 2-5 years of relevant experience in supply chain management.Excellent written and verbal communication skills
Strong organizational and time-management abilities
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to prioritize, multitask, and work independently
High level of professionalism, discretion, and attention to detail
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets
Location:
Bangalore, KA, IN, 560066
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID: 137959
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
TE Connectivity Ltd. is a $16.5 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at Requirements:**
We are looking for an organized and proactive Administrative Support professional to manage procurement coordination, sample shipments, IT equipment requests, and documentation. The role also includes general administrative and logistics support to ensure efficient day-to-day operations.
RESPONSIBILITIE
1.Coordinate end to end purchase - e.g. Creation of PR (Purchase request) for any order (Competitor samples, tools, etc.) and coordinate with purchase team.
2.Samples shipments, both export and import - Follow-ups/support with DHL team in case of any payments/technical issues.
3.Coordinate with the IT team for Laptop or accessories order.
4.Managing repository of various Engineering Standards and records.
5.Any other administrative and logistic task assigned from time to time.
**Desired Candidate Profile:**
Seeking a candidate with a B. Com or equivalent qualification and 2-5 years of relevant experience in supply chain management.Excellent written and verbal communication skills
Strong organizational and time-management abilities
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to prioritize, multitask, and work independently
High level of professionalism, discretion, and attention to detail
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets
Location:
Bangalore, KA, IN, 560066
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID: 137959
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
This advertiser has chosen not to accept applicants from your region.
4
Administrative Support Specialist
248001 Dehradun, Uttarakhand
₹35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a meticulous and efficient Administrative Support Specialist to join their office in **Dehradun, Uttarakhand, IN**. This role is essential for maintaining the operational efficiency and smooth functioning of our administrative department. You will be providing comprehensive support to the team, handling a variety of tasks that require excellent organizational skills and a proactive approach. Responsibilities include managing calendars and scheduling meetings, preparing documents and presentations, handling incoming and outgoing mail and communications, maintaining filing systems (both physical and digital), processing invoices and expense reports, and assisting with event coordination. You will also be the first point of contact for visitors and clients, requiring a professional and welcoming demeanor. The ideal candidate will possess a Bachelor's degree or equivalent experience, with at least 2 years of proven experience in an administrative support role. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is a must. Exceptional organizational skills, attention to detail, and the ability to prioritize tasks effectively are critical. Strong written and verbal communication skills, along with a positive attitude and a commitment to providing high-level support, are essential. This role is based in our client's office in **Dehradun, Uttarakhand, IN**, and offers a fantastic opportunity to grow within a supportive environment.
This advertiser has chosen not to accept applicants from your region.
5
Administrative Support Coordinator
Delhi, Delhi
Ruhela Coaching Classes
Posted today
Job Viewed
Job Description
Perform day-to-day office activities of a coaching institute, and coordinate with the teaching staff and the students. Actively responding to the parents' queries like admission and fee structure etc.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Fixed shift
COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (required)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Fixed shift
COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (required)
This advertiser has chosen not to accept applicants from your region.
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6
Administrative Support Coordinator
Delhi, Delhi
Ruhela Coaching Classes
Posted today
Job Viewed
Job Description
Perform day-to-day office activities of a coaching institute, and coordinate with the teaching staff and the students. Actively responding to the parents' queries like admission and fee structure etc.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Fixed shift
COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (required)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Fixed shift
COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (required)
This advertiser has chosen not to accept applicants from your region.
7
Intern - Administrative Support
TiTLi Early Childhood Training Institute
Posted today
Job Viewed
Job Description
**ABOUT US**: Founded in 2015, TiTLi is a leading organization that empowers, enables and inspires educators and caregivers who help children under 8 years become better equipped to handle life and learning in a positive and balanced way. TiTLi is working at the intersection of women, children and education; preparing Educators to help children be prepared for formal schooling.
**We are looking for a New Intern!**
**Job Title: Intern - Administrative Support**
**Company: TiTLi Early Childhood Training Institute**
**Location: Remote**
**Education: Minimum 12th Pass**
**Responsibilities**:
**Lead Management: Assist in organizing and managing leads generated through various channels.**
Database Maintenance: Maintain and update Excel sheets and databases with accurate information.
**Google Forms Creation: Design and create Google Forms for collecting information and feedbacks.**
**Data Analysis: Assist in analyzing lead data to identify trends and opportunities for improvement.**
Documentation: Ensure proper documentation of all communication and interactions. **Collaboration: Work closely with the admissions team to ensure seamless coordination and follow-up with prospects.**
**Qualifications**: Minimum 12th pass with a strong willingness to learn and grow. **Basic knowledge of Microsoft Office (Word, Excel, PowerPoint). ** Good communication and interpersonal skills.
Benefits**:Gain valuable hands-on experience in administrative tasks. ** Learn about early childhood training and education. **Opportunity for growth and potential for a permanent role based on performance**
Pay: ₹7,000.00 - ₹7,500.00 per month
Schedule:
- Day shift
Work Location: Remote
**We are looking for a New Intern!**
**Job Title: Intern - Administrative Support**
**Company: TiTLi Early Childhood Training Institute**
**Location: Remote**
**Education: Minimum 12th Pass**
**Responsibilities**:
**Lead Management: Assist in organizing and managing leads generated through various channels.**
Database Maintenance: Maintain and update Excel sheets and databases with accurate information.
**Google Forms Creation: Design and create Google Forms for collecting information and feedbacks.**
**Data Analysis: Assist in analyzing lead data to identify trends and opportunities for improvement.**
Documentation: Ensure proper documentation of all communication and interactions. **Collaboration: Work closely with the admissions team to ensure seamless coordination and follow-up with prospects.**
**Qualifications**: Minimum 12th pass with a strong willingness to learn and grow. **Basic knowledge of Microsoft Office (Word, Excel, PowerPoint). ** Good communication and interpersonal skills.
Benefits**:Gain valuable hands-on experience in administrative tasks. ** Learn about early childhood training and education. **Opportunity for growth and potential for a permanent role based on performance**
Pay: ₹7,000.00 - ₹7,500.00 per month
Schedule:
- Day shift
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
8
Administrative Support Staff
Ayodhya, Uttar Pradesh
Technology Next
Posted today
Job Viewed
Job Description
**ADMINISTRATIVE SUPPORT STAFF (URGENTLY REQUIRED)**
**Job Location**: Various Districts across Uttar Pradesh
**Organization**: National Sample Survey Office (NSSO), under Ministry of Statistics, Govt. of India
**Recruitment Partner**: SEHPL & Technology Next
**Employment Type**: Contractual (Onsite)
**Tenure**:1 +2 years (Extendable)
**Key Responsibilities**
- Perform back-office tasks like data entry, report compilation, and document filing.
- Support survey teams with administrative documentation and logistics.
- Maintain and update MIS reports and Excel files.
- Limited travel required for office-related field coordination.
**Eligibility Criteria**
- Graduate in any discipline with computer proficiency.
- Strong typing skills and working experience in admin roles.
- Computer Diploma or Degree is mandatory.
- Excel and MIS knowledge required.
- Good written and verbal communication.
**Remuneration**
- **Salary**: ₹28,620 per month (including EPF - employer & employee contribution).
- **Field Work Allowance**:
- Travel: 3-tier AC train or AC bus fare (as per actuals).
- Food: ₹00/day
- Hotel: 0/day
**Job Types**: Full-time, Contractual / Temporary
Contract length: 36 months
Pay: ,620.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
License/Certification:
- CCC Certification (required)
Work Location: In person
**Job Location**: Various Districts across Uttar Pradesh
**Organization**: National Sample Survey Office (NSSO), under Ministry of Statistics, Govt. of India
**Recruitment Partner**: SEHPL & Technology Next
**Employment Type**: Contractual (Onsite)
**Tenure**:1 +2 years (Extendable)
**Key Responsibilities**
- Perform back-office tasks like data entry, report compilation, and document filing.
- Support survey teams with administrative documentation and logistics.
- Maintain and update MIS reports and Excel files.
- Limited travel required for office-related field coordination.
**Eligibility Criteria**
- Graduate in any discipline with computer proficiency.
- Strong typing skills and working experience in admin roles.
- Computer Diploma or Degree is mandatory.
- Excel and MIS knowledge required.
- Good written and verbal communication.
**Remuneration**
- **Salary**: ₹28,620 per month (including EPF - employer & employee contribution).
- **Field Work Allowance**:
- Travel: 3-tier AC train or AC bus fare (as per actuals).
- Food: ₹00/day
- Hotel: 0/day
**Job Types**: Full-time, Contractual / Temporary
Contract length: 36 months
Pay: ,620.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
License/Certification:
- CCC Certification (required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
9