9 Service Platform jobs in India

Senior Developer, Service Management Platform

ROLE DESCRIPTION SUMMARY

The position is responsible for development on our ServiceNow environment. This includes not just the implementation itself, but also designing technical solutions, writing of technical user stories, test & review activities, and creation of technical documentation. As a developer in our team, you will not just work with our internal Analysts, but occasionally also in direct contact with business stakeholders and end-users. Therefore, great communication skills are a must-have. Further, a strong foundation in computer science, a wide range of experience in every aspect of ServiceNow software development, and comprehensive experience with API interfaces are need. Our usage of ServiceNow goes way beyond out of the box capabilities, so a creative and solution-oriented mindset is required, paired with an expert-level technical skillset. As we use multiple modules of ServiceNow, experience in ITSM, CSM, FSM as well as HRSD is considered a strong asset.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Translate functional requirements into development stories, with technical documentation and effort estimations, based on provided business requirements
• Develop high quality solutions on the ServiceNow platforms, considering ITIL and ServiceNow best practices
• Design, implement and support the testing of integrations between ServiceNow and other applications
• Create test plans for implemented solutions as required
• Execute code-reviews of fellow developers
• Build close partnerships with our Platform Architect, IT End to End Solution Architecture, Analysts, and Product Owners
• Join weekly calls with Product Owners as the ServiceNow technical expert
• Maintain assigned user stories as per the teams’ delivery process
• Ensure timely completion of tasks and provide effective (Project) Management status updates
• Coordinate escalations to ServiceNow support via ServiceNow HI self-service portal
• Monitor the health and security status of our instances, and take necessary preventive actions
• Support and train less experienced developers, sharing best practices to enable cohesiveness
• Evaluate ServiceNow application against new trends and developments
• Support all our ServiceNow platforms with architecture and developer activities, as well as other tasks

COMPETENCIES

• Excellent logical and analytical thinking, able to exchange ideas and information effectively
• Ability to work independently and build effective interpersonal relationships with all stakeholders
• Results oriented with a pragmatic service delivery approach
• Ability to work in a rapidly changing environment under tight timelines
• Detail oriented with a proven ability to self-motivate and follow-through on tasks
• Great written and verbal communication skills
• Ability to work in globally distributed and interdisciplinary teams

QUALIFICATIONS & EXPERIENCE

• 5+ years of proven working experience in a similar position, executing SNOW platform development
• Proven work experience with ServiceNow ITSM. HRSD, CSM and FSM experience is considered as a strong asset.
• Thorough understanding of how API interfaces work (incl. how to secure them), and ability to implement custom interfaces on the ServiceNow platform
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, deployment
• Basic knowledge of the agile development methodology and ITSM processes
• Fluency in English, any other language is considered as an asset

OTHER KEY REQUIREMENTS / COMMENTS

• ServiceNow Administrator and Developer Certifications are considered as an advantage (ServiceNow certifications regarding HRSD, ITSM, FSM or CSM; ITIL v3 or ITIL v4 foundation certification; etc.)

"SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

 As a member of Nokia Digital Office - Enterprise Infrastructure & Cloud Services – Service & Operations Management, HWE Platform Service Owner will redefine IT and work on digital optimization transformation. Ensure stability, availability, and high performance of the infrastructure that serves Nokia's entire workforce and upholds the technology for almost every interaction of the company's business. 

• Will be accountable for ensuring the overall business continuity, quality assurance and performance of the Hardware Engineering Platform services to fulfill the business stakeholder needs and to meet the IT Service Level Agreements. 
• Oversee implementation of tool and process releases (lifecycle management), incident, change and problem management (including RCA approval), execution of requests, demands, support solution and architecture designs jointly with engineering team, process documentation and continuous service improvement of the Hardware Engineering Environments.  
• Support and enhance the platform for our HW Engineering environments which includes all the computing (APPs, GRIDs & DBs), storage solutions, data management, GRID farms, job scheduling systems (Altair Accelerator), remote app hosting, public and private clouds, user group management and associated security protocols. 
• Work closely with the HWE Engineering Team, HWE Service Owners (EDA, MDA, PCB), Service Partners and Global Concept Owners to plan R&D improvements. Ensure understanding of scope and item content and their implications on the end-to-end processes (including costs). Actively seeks for cost saving measures (automation, improved process/flow, etc.), drive change, motivate participants, communication and commit to stakeholders. 
• Balance technical, financial, and interpersonal skills to ensure that all aspects of HWE Platform, HWE Design Environments and customer service are aligned with the organization's strategic goals. 

You Have:

• Bachelor's degree in computer science or related field. 
• Experience and understanding of Hardware Engineering environments and processes. 
• Familiarity with HW design and simulation tools and their flows. 
• Familiarity with EDA, SoC/FPGA, PCB, MDA and their associated PLM/PDM systems. 

It would be nice if you also had:

• Strong problem and analytical skills, the ability to manage complex projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives. 
• Proven project management skills. 
• Data analysis and visualization with PowerBI, Excel, PowerPoint, etc. Office365 tools. 
• Driving projects in cross functional teams, located in different time zones. 

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com   or visit our  Boomi Careers page to learn more.

Join us as a Software Engineer 2 on our Platform Architecture Service team in Bengaluru to do the best work of your career and make a profound social impact.

As a Software Engineer, you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.

You will:

• Be a key member of an Agile team, collaboratively realizing features through the software development lifecycle

• Guide and participate in design, development, unit testing, and deployment of Boomi products and services including enhancements and/or resolution of any issues that may be reported

• Investigate and resolve complex customer issues

• Work independently with a minimal level of guidance from technical leadership

• Mentor other Boomi engineers, including design collaboration and code reviews

• Research, validate, and recommend technology decisions for new features

• Ability to learn new tools, languages, and operating systems with some training and on-the-job experience

• Experience in software development, including the use of some IDE with a solid understanding of object-oriented design concepts for delivering and maintaining a software product

• Experience with Java, source control systems, continuous integration tools

• Experience with agile collaboration tools, such as JIRA and Confluence

• Experience with Web Services technologies including REST, SOAP

• Experience with Spring Boot, Spring MVC and other spring related technologies.

Desirable Requirements 

• 3+ years of experience in software development using Java as primary language

• Experience designing well-defined Restful APIs, API documentation tools like openAPI, testing tools like Postman and SOAP UI

• Experience with SQL, relational database systems, and ORM tools like Hibernate

• Familiarity with Devops tools like Jenkins and other CI/CD tools

• Familiarity with using AWS cloud services

#LI-NR1
 

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to  . This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

Did you know KONE moves two billion people every day As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

Key Responsibilities:

• Lead the Operations engineers and collaborate with other internal and external teams as needed.
• Work with Operations engineers and monitoring teams to ensure deployed products are continuously available to target users as per agreed quality and efficiency targets, following the agreed processes.
• As a key member of the product teams, you must work closely with other team members such as product owners, technical design leads and developers to ensure products are designed and implemented for efficient and continuous operations and have adequate quality for product deployments.
• Plan proactive actions to ensure continued operations and compliance of deployed products and collaborate with other team members to improve the operational performance.
• Responsible for Product service design in CMDB according to KONE data model to enable ITSM process and reporting.
• Accountable and responsible to establish and /or run operations with required information security and other compliance requirements as per processes in use.
• Accountable and Responsible for key Operations processes including incident management, Request management, Root Cause Analysis for own scope, as defined in the ITSM processes.
• Accountable & responsible for creating and maintaining service descriptions, documentation, knowledge articles, user instructions, and conduct end-user communication and training.
• Where applicable, responsible for actively collaborating with Service providers and technology vendors to ensure product operations run smoothly in an uninterrupted manner and meet the agreed targets.
• Responsible for seamless integration of multiple service providers to deliver harmonized user experience, where applicable, working closely with Service Integration and Management experts.
• Responsible for ensuring business continuity preparedness for the products in scope including building and maintaining recovery capabilities.
• Responsible for engagement with key users and user network and keep them informed of the changes and improvements. Seek their feedback regularly to identify improvements to the operational performance.
• Accountable for ensuring the product performance targets from quality, cybersecurity, cost optimization and end user experience point of view.
• Responsible for closely following the operational performance and communicating the same to stakeholders as well as their own team members.
• Ensure that the products in scope are continuously and securely available to target users for use.

Skills & experience we are looking for:

• Minimum 10 years' experience in IT service management.
• Strong experience of working with business applications on cloud technologies.
• Strong knowledge of ITIL and understanding with DevOps ways of working.
• Skilled at operating in global environments, driving alignment, and delivering impactful results across interconnected systems.
• Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers.
• Hands-on experience in service performance and quality management, as well as their reporting practices.
• Experience with Service Integration and Management (SIAM) practices.
• Experience in supplier and contract management.
• Familiarity with Call Center and Telecom functionalities/workflows would be added advantage.
• Agile and Lean methods understanding.
• Familiarity with product management practices.
• Excellent collaboration skills and ability to work as part of a team or independently.
• Experience in working in an international environment with stakeholders and teams distributed globally
• University level degree or equivalent.

What do we offer

• Development and growth opportunities within a global organization.
• Warm and friendly international working environment, covering
• Being part of an industry leader in sustainability

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