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IT Help Desk /Technical Help Desk
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IT Help Desk /Technical Help Desk
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Help Desk Representative
Posted 15 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Engineer
Posted 3 days ago
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Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus
Help Desk Manager
Posted 3 days ago
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Walking Drive
Interview Details:
Position: Helpdesk Manager
Date: Saturday, 6th Sep’ 2025
Time: 10:00 am to 4:00 pm
Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida
Contact Person: Archana Anand-
Documents to Carry:
- Updated Resume
- Valid government ID Proof
- Education: MBA
- Experience: 15 to 20 years
- Notice period: 0-30 days
Job description-
Qualification-
• MBA
• At least 15+ Years of experience of handling helpdesk team
• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years
• Experience of imparting training and supporting help desk representatives
Responsibility-
· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.
· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals
· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.
· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.
· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals
· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.
· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.
· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.
Don't miss this opportunity to build your career with LTIMindtree!
Walk in with confidence – we’re excited to meet you!
LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law
Regards,
Ankita
EXECUTIVE - HELP DESK
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Help Desk Excecutive
Posted today
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Job Description
We are looking for a Help Desk Excecutive
Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Help Desk Excecutive serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Duties include
answering calls, emails and chat & log support tickets.
Required Experience and Qualifications
Good communication skill and basic computer knowledge required
Any Graduation
Apply here
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Help Desk Technician
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- Optional NFP tax free benefit of $15,900 per annum
- 12 months – fixed term contract with a view to extend (on site)
- Market competitive remuneration
- Located at Camperdown close to public transport
Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.
About the role
The position is to provide technical and clinical application support for our internal customers from our office in Camperdown.
- Deliver high quality customer service.
- Provide technical knowledge and acts as the first point of contact for support issues.
- Identify and escalate complex issues to senior IT staff as required.
- Assist with user onboarding/offboarding processes.
- Assist vendors/affiliations in deploying clinical equipment.
- Create and manage CIT’s technical documentation.
Skills and experience
- Previous experience working in an organization with 100 or more employees
- Strong interpersonal and communication skills
- Exposure to Windows 11, Office 365, Active Directory, and basic networking is desirable
- Basic software application implementation and troubleshooting
- Experience of supporting hospital applications will be an added advantage
Essential Criteria
- Must have full working rights in Australia
- A minimum of 1-2 years of experience working in an IT Support role
- Min 2 COVID doses + current seasonal influenza vaccination
Benefits
- Fitness passport for you and your family
- Access to e-Learning programs
- Social and wellbeing events
- CBHS Corporate Health
- Workplace banking benefits
- Access EAP
We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.
Culture
We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.
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