3,345 Service Providers jobs in India

Help Desk Representative

Mumbai, Maharashtra NCR Atleos

Posted 1 day ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Help Desk Specialist

Chennai, Tamil Nadu Crane Worldwide Logistics

Posted 3 days ago

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Job Description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.


The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.


Essential Job Functions:

  • Works with users of shipping automation software to diagnose issues and provide solutions
  • Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
  • Escalates more complex issues to subject matter experts as needed
  • Identifies common problems and documents best practices
  • Provides incident management
  • Provides basic user training as needed
  • Ensures support SLAs are met for Level 1 to Level 3 issues
  • Acts as systems expert for enterprise application systems
  • Other duties as assigned.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Requirements:

  • Job may require extended sitting or standing, use of standard office equipment.


Other Skills/Abilities:

  • Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
  • Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
  • Ability to take ownership of moderate issues/assignments and follow through to completion
  • Demonstrates aptitude to prioritize and handle multiple issues simultaneously
  • Effective oral and written communication skills
  • Strong analytical skills
  • Strong attention to detail and accuracy
  • Ability to work independently in a dynamic paced logistics/forwarding environment
  • Ability to function and contribute in team environment
  • Effective time management and project management skills
  • Must be willing to work flexible hours
  • Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
  • Knowledge of Java tools, iReport tools and SQL Scripting.


Education and Experience:

  • 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.


Certifications and Licenses:

  • Professional certification may be required in some areas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Help Desk Analyst

ALIANDO

Posted 3 days ago

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Job Description

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

  • Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
  • Supervise monitoring tools
  • Diagnose and resolve incidents, requests or inquiries.
  • Escalate unresolved incidents to higher support levels following escalation protocols.
  • Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
  • Track and follow up on open tickets until resolution and closure
  • Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
  • Contribute to the knowledge base and standard operating procedures.
  • Identify recurring issues and propose preventive solutions.
  • Ensure SLA compliance and high-quality service delivery.
  • Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

  • Excellent communication and customer service skills
  • Strong problem-solving and analytical thinking.
  • Ability to work under pressure and manage multiple tasks.
  • Teamwork and collaboration with other support levels.
  • High attention to detail and documentation accuracy.
  • Willingness to learn and grow in IT infrastructure and service management.
  • Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
  • Ticketing tool - Jira Service desk knowledge will be a plus
  • Expertise 2-3 years


ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

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Help Desk Analyst

Guwahati, Assam Jio

Posted 21 days ago

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Job Description

full-time

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.


Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.


Key Skills & Competencies

   Open to work in 24*7 shift environment.

  • Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
  • Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
  • Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
  • Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
  • Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
  • Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
  • Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. 
  • Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
  • Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

   Familiar with working on Windows, Linux, Networking & Cloud technologies.

   Good command in Microsoft Excel and PowerPoint for reporting and presentations.

   Excellent English communication and customer handling skills.

   Proficiency in IT Service Management tools.

   Knowledge of ITIL practices and methodologies.

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IT Help Desk Intern

Mumbai, Maharashtra NCR Atleos

Posted 1 day ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Standard new grad JD
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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IT Help Desk Intern

Mumbai, Maharashtra NCR Atleos

Posted 1 day ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Standard new grad JD
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Help Desk Engineer – L1

Quilon, Kerala Razileans

Posted 3 days ago

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Job Description

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


Working for international customer. Holidays as per sourcing country.


Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

  • Assign and manage support tickets using a ticketing system
  • Provide first-level IT support for:
  • Servers, firewalls, desktops, laptops, and peripherals
  • Network connections, printers, and Microsoft Office applications
  • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
  • Perform system administration and basic troubleshooting for Windows OS and applications
  • Linux server administration and troubleshooting (preferred but not mandatory)
  • Escalate unresolved issues to next-level support or hardware vendors
  • Handle other ad-hoc IT support tasks as needed


Requirements:

  • Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with ticketing tools and remote support software
  • Prior experience in a helpdesk or technical support role is advantageous
  • Strong problem-solving skills and the ability to work independently
  • Good verbal and written communication skills in English


Preferred Candidate Profile:

  • Based in Kollam
  • Self-driven with a customer-focused mindset
  • Comfortable working with international teams across time zones
  • Urgent Requirement, immediate joiners preferred
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L1 Help Desk Analyst - IAM

Bangalore, Karnataka Kyndryl

Posted today

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Job Description

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Information Technology Help Desk Manager

Hyderabad, Andhra Pradesh NationsBenefits India

Posted today

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Job Description

About NationsBenefits :

At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.


Job Overview:

The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk projects, ensuring that IT support services meet organizational needs and goals. This position requires a combination of strong project management skills and technical knowledge, with a focus on optimizing the helpdesk operations, improving customer satisfaction, and aligning helpdesk initiatives with broader IT and business objectives.


Key Responsibilities:

Project Planning & Execution:

  • Lead the end-to-end management of IT helpdesk projects, from initiation through to delivery, ensuring they are completed on time, within scope, and within budget.
  • Develop detailed project plans, timelines, and resources required to support the implementation of new helpdesk systems, software, and service improvements.
  • Coordinate with internal teams (IT, HR, Finance, etc.) and external vendors to ensure alignment on project deliverables.

Team Leadership & Coordination:

  • Manage and support the IT helpdesk team, ensuring that they have the resources, training, and guidance to perform effectively.
  • Provide regular updates to leadership on project status, risks, and milestones.
  • Foster a collaborative environment by working closely with IT support staff, software developers, and other business units.

Process Improvement:

  • Evaluate and recommend improvements to helpdesk workflows and operational procedures to improve efficiency and service quality.
  • Implement new technologies or processes to streamline issue resolution, enhance user experience, and optimize resource allocation.
  • Lead initiatives to improve first-call resolution rates, reduce response times, and improve overall helpdesk satisfaction.

Customer Satisfaction & Support:

  • Ensure that the helpdesk team delivers high-quality service to end-users by tracking and analyzing customer satisfaction metrics and implementing corrective actions when necessary.
  • Collaborate with customer-facing teams (HR, Marketing, Sales, etc.) to understand evolving needs and ensure the helpdesk can support those requirements.
  • Create and maintain detailed documentation and knowledge bases for common issues, processes, and resolutions.

Risk Management & Issue Resolution:

  • Identify potential project risks and take appropriate action to mitigate these risks.
  • Serve as a point of escalation for complex or critical issues, working with the IT team and vendors to resolve them quickly.
  • Maintain clear communication with stakeholders regarding project timelines, roadblocks, and adjustments

Reporting & Analysis:

  • Provide regular status reports to senior leadership on project progress, helpdesk performance, and areas of improvement.
  • Analyze helpdesk performance data to identify trends, improve decision-making, and drive continuous improvement initiatives.

Budget & Resource Management:

  • Create and manage project budgets, ensuring that all financial resources are used efficiently and in line with project objectives.
  • Optimize resource allocation to ensure the project progresses smoothly without exceeding budget constraints.


Skills & Qualifications:

Required:

  • Proven experience in IT project management, preferably with a focus on helpdesk or IT support services.
  • Strong knowledge of helpdesk systems (e.g., ServiceNow, Jira, Zendesk) and ITIL framework.
  • Excellent leadership and team management abilities, with experience coordinating cross-functional teams.
  • Strong project management skills, with a proven ability to manage multiple projects simultaneously.
  • Knowledge of common IT issues and troubleshooting techniques, along with an understanding of end-user needs and expectations.
  • Strong analytical and problem-solving skills, with the ability to translate complex technical information into clear, actionable plans.
  • Exceptional communication skills, both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders.
  • Ability to manage and prioritize competing demands in a fast-paced environment.
  • Familiarity with agile or other project management methodologies.

Preferred:

  • PMP (Project Management Professional) or similar certification.
  • ITIL Certification or relevant training.
  • Experience working with remote or distributed helpdesk teams.
  • Familiarity with cloud-based helpdesk tools and systems.
  • Strong understanding of network infrastructure and hardware troubleshooting.


Education & Experience:

  • Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (preferred).
  • Minimum of 6-8 years of experience managing IT support teams or IT projects, particularly in helpdesk environments.
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Help Desk Associate (Portuguese & Spanish Speaking Experts)

Pune, Maharashtra Olive Green Consulting

Posted 3 days ago

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Job Description

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!


Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.


Key Responsibilities:

  • Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries


Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in Portuguese,Spanish & English
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail


Ready to take the next step in your support career?

Send your resume to:


#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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