47 Service Providers jobs in Nidadavole

Job Description

Position: Technical Help Desk Specialist

Location: Remote

About the Role

We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.

️ Important:

• Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
• This is not a BPO/call-center role. Applicants with primarily BPO backgrounds are not eligible.
• We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.

Key Responsibilities

• Serve as the first point of contact for customers experiencing technical issues, providing patient and empathetic support.
• Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English.
• Apply SQL skills to research data, run queries, and investigate root causes of issues.
• Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible.
• Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket.
• Manage multiple open tickets effectively, prioritizing based on urgency and business impact.
• Work independently with minimal supervision while also contributing as a strong, collaborative team member.

What We Are Looking For (Must-Haves)

• 3–5 years of proven experience in a technical support/helpdesk role with direct customer-facing responsibilities.
• Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently).
• Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism.
• Strong problem-solving skills with a logical, analytical approach to issue resolution.
• Highly organized, detail-oriented, and committed to owning tasks through to completion.
• Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure.
• This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling.

Why Join Us?

This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will:

• Work directly with customers and make a tangible difference in their experience.
• Sharpen both your technical expertise and professional communication skills.
• Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

We are looking for a skilled Technical Support Engineer to provide technical assistance and support for our products and services. The ideal candidate will have hands-on experience in troubleshooting, problem-solving, and providing excellent customer support.

Key Responsibilities:

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Document and track technical issues, solutions, and resolutions.
• Collaborate with the development or product team to resolve complex issues.
• Assist in user training and provide guidance on product usage.

Education:

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Certifications in technical support, networking, or relevant software/tools are a plus

Skills & Qualifications:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Familiarity with relevant software, tools, and troubleshooting techniques.
• Ability to work independently and manage multiple support tickets efficiently.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to grow in a tech-driven environment.
• Hands-on experience with real-time technical support and client interaction.

Job Types: Full-time, Permanent

Pay: ₹150, ₹280,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Rajahmundry, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Location:

• Rajahmundry, Andhra Pradesh (Required)

Work Location: In person

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN's clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you'll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor's Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.

General Scope & Summary

Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

ESSENTIAL FUNCTIONS

• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customer.
• Working knowledge of main Aspect products and strategy.

Minimum Job Requirements

SPECIALIZED KNOWLEDGE & SKILLS

• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.
• A minimum of at least TWO to THREE of the following:

1. Contact Center Technologies (including Automated Dialers & Telephony);
2. CentOs Linux;
3. Networking;
4. Windows OS;
5. SIP

• Demonstrated ability to learn complex software tools quickly.
• Strong customer communication skills (verbal and written), including passing an English proficiency test

EDUCATION AND EXPERIENCE

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Some travel, after-hours, or on-call work may be required.
• Shift flexibility including weekends.
• Technical Certifications and second or third languages a plus but not required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.