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L1 Help Desk Analyst - IAM
Bangalore, Karnataka
Kyndryl
Posted today
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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This advertiser has chosen not to accept applicants from your region.
0
Client Services Specialist III
Bangalore, Karnataka
UL, LLC
Posted today
Job Viewed
Job Description
+ Organize and coordinate assigned client account work in a timely and profitable manner.
+ Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
+ Complete scheduling for audits.
+ Prepare client proposals, report specifications, technical information, etc.
+ Provide technical consulting services to clients directly and/or through coordination with internal technical team.
+ Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
+ Participate in trade shows and technical conferences when necessary.
+ Work with business support to bill clients in a timely, concise, and profitable manner.
+ Provide technical support to in house employees as required.
+ Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
+ Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
+ Performs other duties as directed.
+ General degree or equivalent, plus generally one year of directly related experience.
+ Fresh University degree is also considered.
+ Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
+ Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
+ Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
+ Must be able to identify problems and offer workable solutions.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
+ Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
+ Complete scheduling for audits.
+ Prepare client proposals, report specifications, technical information, etc.
+ Provide technical consulting services to clients directly and/or through coordination with internal technical team.
+ Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
+ Participate in trade shows and technical conferences when necessary.
+ Work with business support to bill clients in a timely, concise, and profitable manner.
+ Provide technical support to in house employees as required.
+ Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
+ Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
+ Performs other duties as directed.
+ General degree or equivalent, plus generally one year of directly related experience.
+ Fresh University degree is also considered.
+ Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
+ Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
+ Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
+ Must be able to identify problems and offer workable solutions.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
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This advertiser has chosen not to accept applicants from your region.
1
Sr Client Services Consultant
Bangalore, Karnataka
World Wide Technology
Posted today
Job Viewed
Job Description
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
**What will you be doing?**
We are looking for "contingent worker" specialist who has experience working with technology leaders in placing key contractors within critical programmes. You will be part of a wider WWT Team with multiple service and product offerings and will work in partnership with them to ensure a joined-up approach to the customer.
A significant advantage is a commercial understanding of T&M, Agile and Outcome-based delivery models on a SoW basis.
We have a unique offering to rival the large, known professional services firms, such as Accenture and IBM, and the large Mainstream MSP companies, such as Randstad and Manpower.
+ **WWT Services and Offerings**
+ Understand and describe the value of WWT's Strategic Resourcing solutions and portfolio offerings with clarity and passion to differentiate in the market.
+ Align WWT's Strategic Resourcing services to the client's needs whilst engaging delivery Teams to ensure a clear and concise plan of action is agreed upon from the outset that meets our processes compliantly.
+ **Sales Fundamentals**
+ Lead business and market development activities, responsible for sales pipeline and client backlog.
+ Understand relevant contractual terms.
+ Direct accountability to drive annual revenue at priority clients.
+ **Communication**
+ Practice active listening, demonstrate empathy, and adapt the message and style to the audience and subject.
+ Lead group meetings and executive discussions.
+ Effectively connect and drive meaningful dialogue with a CXO-level audience.
+ Produce logical, accurate and concise communications, ask critical questions, able to influence and persuade.
+ Communicate credibly and with impact.
+ Facilitate client satisfaction surveys, where applicable.
+ Provide guidance and coaching to assigned team members.
+ **Account Planning**
+ Led the development of a client-centric account strategy plan for Strategic Resourcing.
+ Conduct strategic analysis (e.g. SWOT) to identify client opportunities.
+ Identify and position transformation Strategic Resourcing solutions to deliver significant value.
+ Engage clients proactively to identify how WWT can help realise clients' strategies.
+ **Drive for Results**
+ Exhibit a relentless drive to realise goals and win-win outcomes.
+ Focus on key performance drivers and client value.
+ Respond to critical escalated issues, resolve competing priorities, and drive team alignment.
+ Maintain oversight of work and deliverables on select accounts to ensure client value.
+ **Consultative Selling**
+ Inspire trust and address client's priorities and needs with speed and effectiveness.
+ Develop strategies for gaining access to and developing relations with key clients, decision-makers and influencers.
+ Display gravitas and executive presence.
+ Use references, data and stories to drive impact.
+ Deploy an individualised approach to obtain buy-in. Understand different motivations and interpersonal dynamics.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
+ Ideally candidate should have 8 plus years of experience.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
**What will you be doing?**
We are looking for "contingent worker" specialist who has experience working with technology leaders in placing key contractors within critical programmes. You will be part of a wider WWT Team with multiple service and product offerings and will work in partnership with them to ensure a joined-up approach to the customer.
A significant advantage is a commercial understanding of T&M, Agile and Outcome-based delivery models on a SoW basis.
We have a unique offering to rival the large, known professional services firms, such as Accenture and IBM, and the large Mainstream MSP companies, such as Randstad and Manpower.
+ **WWT Services and Offerings**
+ Understand and describe the value of WWT's Strategic Resourcing solutions and portfolio offerings with clarity and passion to differentiate in the market.
+ Align WWT's Strategic Resourcing services to the client's needs whilst engaging delivery Teams to ensure a clear and concise plan of action is agreed upon from the outset that meets our processes compliantly.
+ **Sales Fundamentals**
+ Lead business and market development activities, responsible for sales pipeline and client backlog.
+ Understand relevant contractual terms.
+ Direct accountability to drive annual revenue at priority clients.
+ **Communication**
+ Practice active listening, demonstrate empathy, and adapt the message and style to the audience and subject.
+ Lead group meetings and executive discussions.
+ Effectively connect and drive meaningful dialogue with a CXO-level audience.
+ Produce logical, accurate and concise communications, ask critical questions, able to influence and persuade.
+ Communicate credibly and with impact.
+ Facilitate client satisfaction surveys, where applicable.
+ Provide guidance and coaching to assigned team members.
+ **Account Planning**
+ Led the development of a client-centric account strategy plan for Strategic Resourcing.
+ Conduct strategic analysis (e.g. SWOT) to identify client opportunities.
+ Identify and position transformation Strategic Resourcing solutions to deliver significant value.
+ Engage clients proactively to identify how WWT can help realise clients' strategies.
+ **Drive for Results**
+ Exhibit a relentless drive to realise goals and win-win outcomes.
+ Focus on key performance drivers and client value.
+ Respond to critical escalated issues, resolve competing priorities, and drive team alignment.
+ Maintain oversight of work and deliverables on select accounts to ensure client value.
+ **Consultative Selling**
+ Inspire trust and address client's priorities and needs with speed and effectiveness.
+ Develop strategies for gaining access to and developing relations with key clients, decision-makers and influencers.
+ Display gravitas and executive presence.
+ Use references, data and stories to drive impact.
+ Deploy an individualised approach to obtain buy-in. Understand different motivations and interpersonal dynamics.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
+ Ideally candidate should have 8 plus years of experience.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Assistant Manager GTS Client Services
Bangalore, Karnataka
HSBC
Posted today
Job Viewed
Job Description
Assistant Manager GTS Client Services
Brand: HSBC
Area of Interest: Commercial Banking
Location:
Bangalore, KA, IN,
Work style: Hybrid Worker
Date: 16 Oct 2025
**Some careers open more doors than others.**
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking an experienced professional to join the **GTRF Client Services** team.
Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we're placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.
**Job Introduction**
The jobholder is responsible for delivering a professional and high-quality service to address the needs of TSC clients, who, given their significance to HSBC, demand an exclusive service. Careful analysis and judgment are required to resolve a multitude ofenquiries.
The jobholder will be part of Client Servicing team led by Team Leader of regional client services teams and will be one of the named primary point of contacts for premium clients to facilitate the transaction processing. The job holder must own the transaction,handle Trade enquiries, resolve the discrepancies, proactively offer solutions and build strong relationships with premium clients. The jobholder must perform his duties defined in the charter with care, efficiency and every possible effort to deliver 'customer delight'.
The jobholder is also required to maintain ongoing business and maximize TSC revenue through proactive client services and maximizing the cross-selling opportunities. The position requires a broad understanding of all TSC products, services and procedures aswell as an ability to offer tailor-made, professional advice to clients. The jobholder should always be kept abreast of the business environment, regulatory changes and new service availability to fully capture the opportunity to identify cross-selling opportunities.
**Principal Responsibilities**
+ Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.
+ Ensure transaction does not break down for want of any document and internal approval.
+ Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
+ Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.
+ Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.
+ Facilitate preparation of forms/documentation for customers for client on-boarding.
+ Answer incoming customer calls/emails for general and transaction-specific trade enquiries.
+ Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.
+ Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.
+ Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.
+ Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines
+ Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database
+ Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.
+ Arrange regularly meeting with clients every quarter and understanding their trade requirements.
+ Monitoring Exports and local dispatches and ensuring documents are dispatched on time.
+ Timely reporting of discrepancies and expedite resolution for the same.
+ Managing the trade relationships of select clients.
+ Promote Digital penetration
+ Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
**Qualifications**
+ Graduate, Post-Graduate, (Professional qualifications such as MBA, CA preferred)
+ 5-6 years of operations & client servicing experience.
+ Good understanding of trade finance, ICC rules, FEMA & RBI guidelines (preferably CDCS).
+ A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management)
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
_Issued by The Hongkong and Shanghai Banking Corporation Limited, India_
Brand: HSBC
Area of Interest: Commercial Banking
Location:
Bangalore, KA, IN,
Work style: Hybrid Worker
Date: 16 Oct 2025
**Some careers open more doors than others.**
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking an experienced professional to join the **GTRF Client Services** team.
Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we're placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.
**Job Introduction**
The jobholder is responsible for delivering a professional and high-quality service to address the needs of TSC clients, who, given their significance to HSBC, demand an exclusive service. Careful analysis and judgment are required to resolve a multitude ofenquiries.
The jobholder will be part of Client Servicing team led by Team Leader of regional client services teams and will be one of the named primary point of contacts for premium clients to facilitate the transaction processing. The job holder must own the transaction,handle Trade enquiries, resolve the discrepancies, proactively offer solutions and build strong relationships with premium clients. The jobholder must perform his duties defined in the charter with care, efficiency and every possible effort to deliver 'customer delight'.
The jobholder is also required to maintain ongoing business and maximize TSC revenue through proactive client services and maximizing the cross-selling opportunities. The position requires a broad understanding of all TSC products, services and procedures aswell as an ability to offer tailor-made, professional advice to clients. The jobholder should always be kept abreast of the business environment, regulatory changes and new service availability to fully capture the opportunity to identify cross-selling opportunities.
**Principal Responsibilities**
+ Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.
+ Ensure transaction does not break down for want of any document and internal approval.
+ Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
+ Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.
+ Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.
+ Facilitate preparation of forms/documentation for customers for client on-boarding.
+ Answer incoming customer calls/emails for general and transaction-specific trade enquiries.
+ Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.
+ Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.
+ Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.
+ Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines
+ Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database
+ Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.
+ Arrange regularly meeting with clients every quarter and understanding their trade requirements.
+ Monitoring Exports and local dispatches and ensuring documents are dispatched on time.
+ Timely reporting of discrepancies and expedite resolution for the same.
+ Managing the trade relationships of select clients.
+ Promote Digital penetration
+ Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
**Qualifications**
+ Graduate, Post-Graduate, (Professional qualifications such as MBA, CA preferred)
+ 5-6 years of operations & client servicing experience.
+ Good understanding of trade finance, ICC rules, FEMA & RBI guidelines (preferably CDCS).
+ A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management)
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
_Issued by The Hongkong and Shanghai Banking Corporation Limited, India_
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This advertiser has chosen not to accept applicants from your region.
3
Managed Services Client Delivery Specialist
Bangalore, Karnataka
NTT America, Inc.
Posted today
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Cieri- Client/Agent Concierge Services
Bangalore, Karnataka
Naukridaddy HR Solutions Private Limited
Posted 11 days ago
Job Viewed
Job Description
About the Role
As a Concierge Agent, you will be the primary point of contact for Swiggys premium customers, delivering bespoke support across travel, entertainment, and lifestyle requests. You are expected to provide high-touch, personalized service and proactively find creative solutions, especially when standard operating procedures (SOPs) do not address a customers unique requirement.
Key Responsibilities
- Provide end-to-end concierge support including international and domestic travel bookings (flights, hotels, transport), entertainment and event reservations, and personalized lifestyle services such as itinerary planning.
- Handle customer inquiries and requests promptly and accurately via phone, email, or chat, maintaining a courteous and professional demeanor.
- Think out of the box and evangelize solutions when customer needs fall outside existing SOPs, ensuring customer delight even in ambiguous situations.
- Manage multiple tasks simultaneously while maintaining attention to detail and ensuring customer satisfaction.
- Exercise discretion and cultural sensitivity when dealing with premium customers and sensitive information.
- Collaborate with internal teams and escalate complex issues to Team Leads as necessary for swift resolution.
- Maintain up-to-date knowledge of travel regulations, entertainment options, and lifestyle trends to provide informed recommendations.
- Document interactions and maintain accurate records of customer requests and resolutions in the CRM system.
- Adhere to service level agreements (SLAs) and quality standards set by Swiggy and Teleperformance.
Required Qualifications & Skills
- Minimum 2 years experience in international processes, preferably within travel, concierge, or premium customer service domains.
- English proficiency equivalent to IELTS 7.5 or above equivalent, with excellent verbal and written communication skills.
- Strong multitasking ability and attention to detail.
- High level of discretion, professionalism, and cultural sensitivity.
- Demonstrated ability to think creatively and independently when SOPs do not provide a solution.
- Ability to work in a fast-paced environment and adapt to evolving client requirements.
- Familiarity with travel booking systems, CRM tools, and concierge operations is an advantage.
Educational Qualifications
- Bachelors degree or equivalent preferred.
Work Schedule & Compensation
- Full-time, based out of Swiggy Head Office, Bangalore.
- 6-day work week.
- Salary range: 5.5 LPA to 7 LPA.
Why Join?
- Opportunity to work on a premium concierge service for a leading brand like Swiggy.
- Engage with high-value customers and deliver exceptional, personalized experiences.
- Be part of a growing, innovative concierge operation supported by advanced tools and a reputed contact center environment.
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This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineering
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Strong understanding of TCP/IP protocols and the OSI model.
Experience with Infrastructure and Network Administration.
Deep troubleshooting knowledge in large-scale networking environments.
Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer.
Awareness of Public, Private, and Hybrid Cloud models.
Experience with Windows and/or Linux operating systems.
Understanding of Virtualization and Software-Defined Networking (SDN) technologies.
Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
Knowledge of Proxy, Firewall configurations, and security principles.
Preferred / Beneficial:
Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
Prior experience in technical support or consulting roles in enterprise environments.
Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
Preferred / Beneficial:
Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
Prior experience in technical support or consulting roles in enterprise environments.
Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Strong understanding of TCP/IP protocols and the OSI model.
Experience with Infrastructure and Network Administration.
Deep troubleshooting knowledge in large-scale networking environments.
Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer.
Awareness of Public, Private, and Hybrid Cloud models.
Experience with Windows and/or Linux operating systems.
Understanding of Virtualization and Software-Defined Networking (SDN) technologies.
Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
Knowledge of Proxy, Firewall configurations, and security principles.
Preferred / Beneficial:
Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
Prior experience in technical support or consulting roles in enterprise environments.
Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
Preferred / Beneficial:
Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
Prior experience in technical support or consulting roles in enterprise environments.
Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Professional
Bangalore, Karnataka
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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7
Technical Support Engineering
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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This advertiser has chosen not to accept applicants from your region.
8
Technical Support Professional
Bangalore, Karnataka
IBM
Posted today
Job Viewed
Job Description
**Introduction**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.
**Your role and responsibilities**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Required technical and professional expertise**
*
Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
*
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
*
Experience with at least one programming language (e.g., C, C++, Python, or Java) * Experience with z/OS or other mainframe environments
*
Excellent English communication skills (written and verbal).
*
Ability to work independently and collaboratively in high-pressure situations
*
Willingness to work across time zones and participate in global team collaboration
**Preferred technical and professional experience**
* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
* Background in tutoring, teaching assistant roles, or mentoring
* Degree or strong interest in mathematics, logic, or scientific reasoning
* Demonstrated service mindset and ability to explain complex issues clearly
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.
**Your role and responsibilities**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Required technical and professional expertise**
*
Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
*
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
*
Experience with at least one programming language (e.g., C, C++, Python, or Java) * Experience with z/OS or other mainframe environments
*
Excellent English communication skills (written and verbal).
*
Ability to work independently and collaboratively in high-pressure situations
*
Willingness to work across time zones and participate in global team collaboration
**Preferred technical and professional experience**
* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
* Background in tutoring, teaching assistant roles, or mentoring
* Degree or strong interest in mathematics, logic, or scientific reasoning
* Demonstrated service mindset and ability to explain complex issues clearly
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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This advertiser has chosen not to accept applicants from your region.
9