15,130 Service Quality jobs in India
Customer Service - Quality Assurance Coordinator
Posted today
Job Viewed
Job Description
About Us
We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we're with, whatever we're doing, we always make it real .
Product Information
Spices
We're one of the world largest global suppliers of spices and herbs, sourcing from all the primary growing regions
and offering everything from onion, garlic and chiles to pepper, parsley and tropical spices. Provenance, taste,
quality, color and texture – there&aposs not a lot we don't know about spices and the important role their attributes play
in our favourite foods.
Purpose of the Role
The role supports customer-facing quality operations by managing technical queries, audit documentation, product specifications, and risk assessments, while ensuring compliance with food safety standards and coordinating data across stakeholders.
Key Responsibilities
- Provide timely technical support to customers and sales .
- Attend to customer queries like questionnaires, product and process specific queries, manuals outlining customer expectations, and assessments of packaging risks.
- Follow up and take responsibility for audit like Halal and Kosher by providing all supporting documentation.
- Help in pre audit questionnaires as well as provide all supporting documentation for customer audits
- Work on Specification creations, endorsements of customer specifications.
- Conduct annual risk assessments concerning pesticides and heavy metals.
- Coordinate with Stakeholders on data collection and responses to customers
- Participate in monthly and annual reviews pertaining to Quality Management and Food Safety
- Bachelor's or Master's degree in Food Science, Biotechnology, or a related field (e.g., BSc, MSc, BTech in Food or Biotechnology).
- Proficient in computer applications including SAP, Microsoft Office Suite, and Outlook.
- Strong understanding of food processing methods, validation techniques, Hazard Analysis and Critical Control Points (HACCP), and Critical Control Point (CCP) treatments.
- Well-versed in Good Manufacturing Practices (GMP), Prerequisite Programs (PRPs), food safety training, certifications, and food defense protocols.
- Knowledgeable about international food safety regulations, including US-FDA, EU standards, Codex Alimentarius, Japanese regulations, and other country-specific requirements.
- Excellent communication skills in English, both written and verbal.
Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.
Skills Required
Biotechnology, Sap, Food Science, Outlook, Microsoft Office Suite
Service Quality Manager
Posted 4 days ago
Job Viewed
Job Description
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website
Job location : Hyderabad
Position :Manager- Service Quality
Division : BPO
Experience : 8-13 years of relevant experience in Quality
Job Role:
- . Responsible for creating a learning environment across the organization.
- Manage and implement quality methodologies such as six sigma, Lean & COPC, at least three years in BPO sector
- Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
- Proactive management of identifying trends, producing root cause analysis and providing solutions
- Innovate and improve processes
- Develop and implement training & development process for all employees including new recruits.
- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
- Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
- Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
- To periodically conduct reviews and track performance of trainers & QA
- Evaluate effectiveness of training and identify re- training needs.
- Conduct Train the Trainer Program’s.
- Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.
- Partner with clients for implementing programs evaluating training and for requirements to
- be planned and implemented with new ramps & business improvement opportunity
- To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.
- Awareness and usage of tools to bring about immersive learning environment
- Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client
· Implement robust monitoring of internal QA and maintains an efficient performance management system
· Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
Experience
Required: Required: Graduate/Postgraduate with 8-13 years’ experience
- Relevant Experience in Training Management & improvements
- Experience in managing Six sigma, lean projects
- Experience in creating and managing strategic QA framework
- Experience in leading client interactions
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Reena Baldota
Service Quality Manager
Posted today
Job Viewed
Job Description
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website
Job location : Hyderabad
Position :Manager- Service Quality
Division : BPO
Experience : 8-13 years of relevant experience in Quality
Job Role:
- . Responsible for creating a learning environment across the organization.
- Manage and implement quality methodologies such as six sigma, Lean & COPC, at least three years in BPO sector
- Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
- Proactive management of identifying trends, producing root cause analysis and providing solutions
- Innovate and improve processes
- Develop and implement training & development process for all employees including new recruits.
- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
- Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
- Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
- To periodically conduct reviews and track performance of trainers & QA
- Evaluate effectiveness of training and identify re- training needs.
- Conduct Train the Trainer Program’s.
- Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.
- Partner with clients for implementing programs evaluating training and for requirements to
- be planned and implemented with new ramps & business improvement opportunity
- To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.
- Awareness and usage of tools to bring about immersive learning environment
- Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client
· Implement robust monitoring of internal QA and maintains an efficient performance management system
· Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
Experience
Required: Required: Graduate/Postgraduate with 8-13 years’ experience
- Relevant Experience in Training Management & improvements
- Experience in managing Six sigma, lean projects
- Experience in creating and managing strategic QA framework
- Experience in leading client interactions
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Reena Baldota
Service Quality Manager
Posted 4 days ago
Job Viewed
Job Description
To know more about Firstsource please visit our website location : Hyderabad
Position :Manager- Service Quality
Division : BPO
Experience : 8-13 years of relevant experience in Quality
Job Role:
. Responsible for creating a learning environment across the organization.
Manage and implement quality methodologies such as six sigma, Lean & COPC, at least three years in BPO sector
Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
Proactive management of identifying trends, producing root cause analysis and providing solutions
Innovate and improve processes
Develop and implement training & development process for all employees including new recruits.
Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
To periodically conduct reviews and track performance of trainers & QA
Evaluate effectiveness of training and identify re- training needs.
Conduct Train the Trainer Program’s.
Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.
Partner with clients for implementing programs evaluating training and for requirements to
be planned and implemented with new ramps & business improvement opportunity
To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.
Awareness and usage of tools to bring about immersive learning environment
Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client
· Implement robust monitoring of internal QA and maintains an efficient performance management system
· Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
Experience
Required: Required: Graduate/Postgraduate with 8-13 years’ experience
Relevant Experience in Training Management & improvements
Experience in managing Six sigma, lean projects
Experience in creating and managing strategic QA framework
Experience in leading client interactions
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Reena Baldota
Service quality manager
Posted today
Job Viewed
Job Description
Service Quality Manager
Posted 2 days ago
Job Viewed
Job Description
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website
Job location : Hyderabad
Position :Manager- Service Quality
Division : BPO
Experience : 8-13 years of relevant experience in Quality
Job Role:
- . Responsible for creating a learning environment across the organization.
- Manage and implement quality methodologies such as six sigma, Lean & COPC, at least three years in BPO sector
- Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
- Proactive management of identifying trends, producing root cause analysis and providing solutions
- Innovate and improve processes
- Develop and implement training & development process for all employees including new recruits.
- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
- Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
- Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
- To periodically conduct reviews and track performance of trainers & QA
- Evaluate effectiveness of training and identify re- training needs.
- Conduct Train the Trainer Program’s.
- Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.
- Partner with clients for implementing programs evaluating training and for requirements to
- be planned and implemented with new ramps & business improvement opportunity
- To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.
- Awareness and usage of tools to bring about immersive learning environment
- Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client
· Implement robust monitoring of internal QA and maintains an efficient performance management system
· Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
Experience
Required: Required: Graduate/Postgraduate with 8-13 years’ experience
- Relevant Experience in Training Management & improvements
- Experience in managing Six sigma, lean projects
- Experience in creating and managing strategic QA framework
- Experience in leading client interactions
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Reena Baldota
Service Quality Intern
Posted today
Job Viewed
Job Description
Amura Health is seeking a passionate and detail-oriented Quality Assurance to review conversations between healthcare professionals and patients. Your primary responsibility will be to assess chats for quality, adherence to service standards (SLAs), emotional sensitivity, and effective problems resolution. Your work will directly impact the patient experience and the quality of care we provide.
**Responsibilities**
- Audit WhatsApp chat transcripts to evaluate communication against defined quality parameters.
- Check for compliance with SLA timelines and escalation protocols.
- Assess emotional intelligence demonstrated in conversations — empathy, reassurance,tone, and patient-centric communication.
- Identify gaps in problem-solving approaches and suggest improvements.
- Score chats based on predefined rubrics covering service delivery, emotionalengagement, and technical accuracy.
- Provide actionable feedback and coaching points to healthcare staff through structuredreports.
- Highlight exceptional conversations and recommend best practices for training.
- Work closely with the Quality, Training, and Operations teams to fine-tune qualitystandards.
- Flag critical issues immediately for management review.
- Suggest process improvements to continually raise the bar on communication quality.
- Audit WhatsApp chat transcripts to evaluate communication against defined quality parameters.
- Check for compliance with SLA timelines and escalation protocols.
- Assess emotional intelligence demonstrated in conversations — empathy, reassurance,tone, and patient-centric communication.
- Identify gaps in problem-solving approaches and suggest improvements.
- Score chats based on predefined rubrics covering service delivery, emotionalengagement, and technical accuracy.
- Provide actionable feedback and coaching points to healthcare staff through structuredreports.
- Highlight exceptional conversations and recommend best practices for training.
- Work closely with the Quality, Training, and Operations teams to fine-tune qualitystandards.
- Flag critical issues immediately for management review.
- Suggest process improvements to continually raise the bar on communication quality.
**Requirements**:
- Bachelor’s degree (preferably in healthcare, psychology, communications, or related fields).
- Exceptional attention to detail and pattern recognition.
- Strong understanding of empathy, tone management, and conflict resolution.
- Ability to read between the lines and perform emotional analysis.
- Familiarity with healthcare communications is a plus.
- Proficiency in documenting findings clearly and concisely.
- Organized, self-motivated, and comfortable working independently.
- This role requires you to work on rotational shifts (8 AM to 8 PM / 8 PM to 8 AM)
- Stipend: 20K per month
**Job Types**: Full-time, Internship
Contract length: 3 months
Pay: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Work Location: In person
Expected Start Date: 12/05/2025
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Executive - Customer Service & Quality Department
Posted today
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Job Description
You cannot push anyone up the Ladder unless the person is willing to Climb. At MCX we sharpen your career growth path for you to Excel.
We believe that the key factors that have contributed to MCX’s success are its employees’ domain expertise and commitment.
The focus of our recruitment process is to find the right fit between roles and profiles. MCX offers exciting and challenging career opportunities for ambitious and result oriented professionals. Thus, lending itself as a great platform to realise one's potential in the chosen area of expertise.
**Other things being equal, women employees will be given preference to increase the gender diversity.**
Role
**Executive - Customer Service & Quality Department**
Location
- Gandhinagar, GujaratQualification Profile
- GraduateExperience
- Experience in Customer Support. Good communication skills Knowledge of Commodity MarketJob Responsibilities
**Purpose of the Job**:
**Key Responsibilities**:
- Closure of calls with complete resolution adhering to the quality norms of the Exchange
- Calls are entered in CRM on real time basis to ensure the call recorded time synchronizes with call received in system.
- Referring circulars and getting clarifications on the contents mentioned thereto
- Verification of the request received / Replying to same as required by member.
- Completion of the activity (e.g. outgoing calling) assigned by Critical Depts. with proper co-ordination with colleagues & timely updation on the progress of activity for quick action.
- Seeking clarification on the activity allotted by the supervisors / seniors.
- Active participation in the discussions held during introduction of any new software, circular issued, etc.**Required Job Specifications**:
- Commerce Graduate having minimum 2-3 years of experience, specifically in Customer Support.
- Good communication skills
- Knowledge of Commodity Market
- NISM Certified
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Associate Service Quality Technician
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Associate Service Quality Specialist is an entry level subject matter expert, responsible for learning the skills to assess and evaluate quality of service delivery processes and customer interactions.
Developing expertise in analyzing customer feedback, strong attention to detail, and ability to drive process improvements are essential elements required in ensuring the enhancement and maintenance of the organization's commitment to excellence.What you'll be doing
Key Responsibilities:
- Monitors and analyzes service delivery metrics and customer feedback to assess the quality of service provided.
- Conducts detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency.
- Collaborates with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices.
- Performs root cause analysis on service issues and customer complaints and develops corrective action plans to address identified issues.
- Develops and maintains quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices.
- Conducts regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements.
- Provides training and guidance to service teams on quality standards, procedures, and customer service best practices.
- Performs any other related task as required.
Knowledge and Attributes:
- Knowledge of quality assurance methodologies, tools, and best practices.
- Some experience in analyzing and improving customer service processes.
- Displays good analytical and problem-solving skills.
- Some proficiency in using quality monitoring systems and related technologies.
- Good communication and interpersonal skills.
- Detail-oriented with good organizational and time management skills.
- Displays a continuous improvement mindset and a passion for delivering exceptional service.
Academic Qualifications and Certifications:
- Bachelor's degree in Business Management or Operations or a related field.
- Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
- ISO 9001 Lead auditor certification is desirable.
- Certified Quality Manager certification is optional.
Required Experience:
- Entry level experience as a Quality Analyst or in a similar quality assurance role, preferably in the industry related to the organization's products or services.
- Entry level experience in driving continuous improvement initiatives and implementing corrective and preventive actions.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Skills Required
Quality Check
Associate Service Quality Technician
Posted today
Job Viewed
Job Description
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Associate Service Quality Specialist is an entry level subject matter expert, responsible for learning the skills to assess and evaluate quality of service delivery processes and customer interactions.Developing expertise in analyzing customer feedback, strong attention to detail, and ability to drive process improvements are essential elements required in ensuring the enhancement and maintenance of the organization's commitment to excellence.
What you'll be doing
Key Responsibilities:
Knowledge and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.