What Jobs are available for Service Sector Businesses in India?

Company Overview Elite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.

Job Overview We are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and Skills Proven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and Responsibilities Address and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.

Job Overview

We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.

Qualifications and Skills

• Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
• Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
• Proficient in verbal communication to convey information clearly and build rapport with customers.
• Active listening skills to ensure understanding and address customer concerns accurately.
• Experience or capability in using CRM software to manage customer information and interactions effectively.
• Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
• Email support experience to handle customer queries and manage communication via electronic mail.
• Ability to work independently and as part of a team to achieve targets and contribute to company objectives.

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries via phone, email, or chat.
• Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
• Identify and assess customers' needs to achieve satisfaction and improve customer experience.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents meticulously.
• Communicate effectively with team members to share insights and collaborate on customer service strategies.
• Participate in training sessions to stay updated on product knowledge and customer service protocols.
• Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier leader in the Outsourcing and Offshoring Consulting industry, specializing in BPO-BPM, Contact Centre Services, and Project Management. Founded by industry expert Manoj Kumar Biswas, TTBS excels in customer support, ITEs, and business analytics. With headquarters in Bhopal, TTBS serves major sectors like ECom, Fintech, and Apparel Fashion across India and globally. The company is committed to delivering high-quality, efficient solutions supported by a strong workforce and infrastructure.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional for a full-time position located in Thane, Navi Mumbai, Mumbai, Malad, and Panvel. This entry-level position is ideal for freshers with a minimum of 0 years of work experience. The successful candidate will be responsible for delivering exceptional customer service and will work in a dynamic environment that requires excellent problem-solving skills and proficiency in CRM software.

Qualifications and Skills

• Strong customer service skills with the ability to respond to customer inquiries efficiently via voice, chat, and email channels.
• Excellent verbal and written communication skills, ensuring clear and effective communication with customers and team members.
• Proficient in problem-solving, with the ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Experience with CRM software to manage customer data and inquiries, ensuring timely and accurate resolutions.
• Ability to handle conflict resolution to effectively manage challenging situations and prioritize customer needs and expectations.
• Knowledge of call center operations to support a fast-paced customer service environment and meet performance metrics.
• Must be adaptable and able to work efficiently in a dynamic startup ecosystem tailored to the ECom and Fintech sectors.
• Strong organizational skills with the ability to multitask and manage time effectively in a rapidly changing environment.

Roles and Responsibilities

• Manage and respond to customer inquiries via multiple channels such as voice, chat, and email, ensuring a seamless customer experience.
• Utilize CRM software to track customer interactions and provide accurate and timely solutions to customer issues.
• Work closely with team members to ensure excellent customer support is consistently delivered across all communications platforms.
• Develop strategies for conflict resolution to resolve disputes or issues efficiently and maintain customer satisfaction.
• Collaborate with cross-functional teams to assist in optimizing customer service processes and workflows.
• Contribute to achieving team targets and personal performance metrics within the call center environment.
• Participate in training sessions to enhance customer support skills and stay updated on product knowledge and company policies.
• Provide feedback to management on customer trends and potential product improvements or innovations.

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

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Job Overview

We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.

Qualifications and Skills

• Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
• Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
• Excellent communication skills to effectively interact with customers and clearly convey information.
• Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
• Experience in voice support for addressing customer queries effectively via phone interactions.
• Familiarity with call center operations and the ability to thrive in a fast-paced environment.
• Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
• Commitment to quality assurance by ensuring that services meet company standards and customer expectations.

Roles and Responsibilities

• Respond to customer inquiries through various channels, providing timely and effective solutions.
• Utilize CRM software to document customer interactions and track service requests.
• Collaborate with cross-functional teams to address customer concerns and enhance service quality.
• Implement feedback from customers to improve the company's product offerings and service delivery.
• Maintain a high level of professionalism and empathetic communication with all customer interactions.
• Participate in team meetings and training sessions for continuous improvement in customer service skills.
• Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
• Contribute to achieving team targets and performance goals through dedicated customer support efforts.

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Company Overview

NoBroker.com, India's first Proptech unicorn, is a groundbreaking platform that connects property owners and tenants or buyers directly, eliminating intermediaries. Founded by IIT and IIM alumni, NoBroker.com facilitates seamless information exchange in real estate, serving over 30 lakh customers monthly. Headquartered in Bangalore, this technology-driven company is supported by prominent investors and has expanded its services across major Indian cities.

Job Overview

NoBroker.com is seeking a Customer Support professional for our Bangalore office. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of experience. The role requires proficiency in customer service tools and excellent communication skills, offering an opportunity to work in a dynamic and growth-focused environment.

Qualifications and Skills

• Proficiency in Salesforce Service Cloud to manage customer service processes and improve client interactions (Mandatory skill).
• Experience with Zendesk and the ability to handle customer inquiries and support tickets effectively.
• Working knowledge of Intercom to facilitate timely and effective communication with customers through various channels.
• Familiarity with HubSpot Service Hub for managing customer relationships and ensuring satisfaction.
• Experience in LiveChat for providing real-time assistance and engaging proactively with customers on the web.
• Competence with Freshdesk to streamline customer support processes and enhance service delivery.
• Strong multilingual communication skills to cater to a diverse client base and handle queries in multiple languages.
• Excellent conflict resolution skills to address and resolve customer issues efficiently, maintaining high satisfaction levels.

Roles and Responsibilities

• Manage and resolve customer queries through various channels, ensuring a high level of customer satisfaction.
• Utilize Salesforce Service Cloud to track customer interactions and deliver prompt service.
• Collaborate with internal teams to provide timely responses and solutions to customers.
• Document customer interactions and generate reports on support service performance.
• Engage with customers using tools like Zendesk, HubSpot, and LiveChat, maintaining effective communication and relationships.
• Identify and escalate complex issues to senior support staff, ensuring that they are handled appropriately.
• Participate in training sessions to stay updated on product/services knowledge and customer service best practices.
• Contribute to the improvement of processes and service levels by sharing insights and feedback from customer interactions.