6 Service Sector jobs in Neyyattinkara
Senior Customer Service Representative
695001 Thiruvananthapuram, Kerala
₹30000 Monthly
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a motivated and experienced Senior Customer Service Representative to join their team in **Thiruvananthapuram, Kerala, IN**. This role is vital for providing exceptional support to our diverse customer base, resolving inquiries, and ensuring a positive customer experience. As a Senior Representative, you will handle complex customer issues, de-escalate challenging situations, and provide guidance to junior team members. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting product or service problems; and processing orders, forms, or applications. You will also be expected to identify customer needs and help customers use specific features. A key aspect of this role involves gathering customer feedback and relaying it to management to help improve products and services. The ideal candidate will possess outstanding communication, listening, and problem-solving skills, along with a patient and empathetic demeanor. Previous experience in a customer-facing role, preferably with some supervisory or mentoring responsibilities, is essential. You should be adept at multitasking and working in a fast-paced environment. Proficiency in customer relationship management (CRM) software and other relevant tools is required. The Senior Customer Service Representative will contribute to building customer loyalty and maintaining high satisfaction ratings. We are looking for a proactive individual who can take initiative, offer solutions, and represent the company with professionalism and care. This position offers a great opportunity for growth within the customer service field, with potential for advancement into leadership roles. Your dedication to providing outstanding support will be highly valued.
Responsibilities:
Responsibilities:
- Handle complex customer inquiries and resolve issues efficiently.
- Provide guidance and mentorship to junior customer service representatives.
- Respond to customer communications via phone, email, and chat in a timely manner.
- Troubleshoot product or service problems and offer effective solutions.
- Process customer orders, applications, and forms accurately.
- Gather customer feedback and report insights to management.
- De-escalate challenging customer interactions and ensure satisfaction.
- Maintain customer records and update information in the CRM system.
- Identify opportunities to improve customer service processes.
- Contribute to team goals and performance objectives.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or a related role.
- Demonstrated experience in handling complex customer issues and de-escalation.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with CRM software and customer service platforms.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Previous experience in a senior or lead role is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Remote Hospitality Customer Service Representative
695002 Thiruvananthapuram, Kerala
₹35000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is actively seeking dedicated and enthusiastic Remote Hospitality Customer Service Representatives to join their fully remote team. This is a unique opportunity to provide exceptional guest services from the comfort of your own home. You will be the first point of contact for guests, handling inquiries, reservations, and resolving issues with a friendly and professional demeanor. Responsibilities include managing phone calls, emails, and chat support, assisting guests with booking accommodations, providing information about services and local attractions, and processing payments and cancellations. The ideal candidate will possess outstanding communication skills, a patient and empathetic approach, and a strong understanding of customer service principles within the hospitality industry. Previous experience in hotels, resorts, or travel agencies is highly desirable. You should be proficient in using customer relationship management (CRM) software and have a reliable internet connection and a dedicated workspace. This is a fully remote position, requiring you to work independently and manage your time effectively. You will be expected to meet performance metrics related to customer satisfaction, response times, and issue resolution. Training will be provided to ensure you are well-equipped to represent our client's brand. If you have a passion for hospitality and enjoy helping people, this is the perfect role for you to leverage your skills in a remote setting. Contribute to memorable guest experiences from anywhere in the world.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service & Support Specialist
695001 Thiruvananthapuram, Kerala
₹600000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a fast-growing tech company, is seeking a dedicated and experienced Senior Customer Service & Support Specialist to join their client-centric team in **Thiruvananthapuram, Kerala, IN**. This role is essential for ensuring exceptional customer satisfaction by providing advanced technical support, resolving complex issues, and contributing to the continuous improvement of support processes. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service principles, and a strong aptitude for problem-solving.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support and troubleshooting for complex customer inquiries via phone, email, and chat.
- Serve as an escalation point for challenging customer issues, working towards swift and satisfactory resolutions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
- Analyze customer feedback and support trends to identify areas for product or service improvement.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Collaborate with product development and engineering teams to relay customer feedback and advocate for feature enhancements.
- Manage customer relationships proactively, ensuring consistent satisfaction and retention.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Contribute to the development and implementation of customer service policies and procedures.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer service or technical support role, with at least 1-2 years in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms or software.
- Excellent verbal and written communication skills, with a patient and empathetic demeanor.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Experience in developing support documentation and training materials.
- Ability to work effectively under pressure and manage multiple priorities.
- A genuine passion for customer advocacy and delivering exceptional service.
- Familiarity with (mention relevant technology if applicable, e.g., SaaS products, hardware troubleshooting) is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead - Technical Support
695001 Thiruvananthapuram, Kerala
₹600000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and empathetic Customer Service Team Lead to manage their Technical Support team in Thiruvananthapuram, Kerala, IN . This role is critical in ensuring that our customers receive timely, accurate, and exceptional support for our innovative software products. You will lead, mentor, and motivate a team of technical support specialists, driving high performance and fostering a customer-centric approach. Key responsibilities include overseeing daily operations, managing ticket queues, ensuring service level agreements (SLAs) are met, and escalating complex issues when necessary. You will also be responsible for training new team members, developing support resources, analyzing customer feedback to identify areas for product and service improvement, and collaborating with engineering and product teams to resolve technical issues. The ideal candidate will have a proven background in customer service leadership, preferably within a technical support environment. Strong problem-solving skills, excellent communication abilities, and a deep understanding of customer service principles are essential. This is a Hybrid role, requiring a balance of on-site team collaboration and the flexibility of remote work.
Responsibilities:
Qualifications:
This is a great opportunity to make a significant impact on customer satisfaction and product development.
Responsibilities:
- Lead and manage a team of technical support specialists, fostering a positive and productive work environment.
- Oversee daily support operations, ensuring efficient ticket management and timely resolution of customer issues.
- Monitor and ensure adherence to Service Level Agreements (SLAs).
- Provide coaching, training, and performance feedback to team members.
- Handle escalated customer inquiries and complex technical issues.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Collaborate with product and engineering teams to identify and resolve software bugs and issues.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Implement and refine customer support processes and best practices.
- Champion a customer-centric culture within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role.
- Proven experience managing a technical support team.
- Strong understanding of software products and technical troubleshooting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to motivate and guide a team effectively.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience working in a Hybrid work environment is a plus.
This is a great opportunity to make a significant impact on customer satisfaction and product development.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Team Lead - Technical Support
695001 Thiruvananthapuram, Kerala
₹500000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is looking for an experienced and empathetic Customer Service Team Lead to manage their technical support operations in Thiruvananthapuram, Kerala, IN . This hybrid role offers a dynamic work environment, combining the benefits of remote work with essential in-office collaboration. You will be responsible for leading a team of customer service representatives, ensuring high-quality technical assistance and exceptional customer satisfaction.
As a Customer Service Team Lead, your primary duties will include supervising, coaching, and motivating a team of support agents to meet performance targets. You will handle escalated customer issues, troubleshoot complex technical problems, and ensure timely resolution. Developing and implementing training programs for new and existing team members will be crucial to enhance their technical knowledge and customer service skills. You will monitor key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement. This role requires a strong understanding of the products or services supported and the ability to translate technical information into clear, concise guidance for customers. You will also be responsible for managing schedules, ensuring adequate staffing, and fostering a positive and productive team culture.
The ideal candidate will possess a Bachelor's degree in any discipline, coupled with at least 3-5 years of experience in customer service or technical support, with a minimum of 1 year in a team lead or supervisory role. Strong technical aptitude and the ability to quickly learn new products and systems are essential. Excellent communication, interpersonal, and problem-solving skills are required. Previous experience with CRM software and helpdesk ticketing systems is highly desirable. You should have a proven ability to motivate and guide a team, resolve conflicts, and drive performance. This position offers a competitive salary, benefits, and opportunities for career advancement within a growing organization. Candidates must be comfortable with a hybrid work arrangement, contributing both remotely and from our Thiruvananthapuram office.
As a Customer Service Team Lead, your primary duties will include supervising, coaching, and motivating a team of support agents to meet performance targets. You will handle escalated customer issues, troubleshoot complex technical problems, and ensure timely resolution. Developing and implementing training programs for new and existing team members will be crucial to enhance their technical knowledge and customer service skills. You will monitor key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement. This role requires a strong understanding of the products or services supported and the ability to translate technical information into clear, concise guidance for customers. You will also be responsible for managing schedules, ensuring adequate staffing, and fostering a positive and productive team culture.
The ideal candidate will possess a Bachelor's degree in any discipline, coupled with at least 3-5 years of experience in customer service or technical support, with a minimum of 1 year in a team lead or supervisory role. Strong technical aptitude and the ability to quickly learn new products and systems are essential. Excellent communication, interpersonal, and problem-solving skills are required. Previous experience with CRM software and helpdesk ticketing systems is highly desirable. You should have a proven ability to motivate and guide a team, resolve conflicts, and drive performance. This position offers a competitive salary, benefits, and opportunities for career advancement within a growing organization. Candidates must be comfortable with a hybrid work arrangement, contributing both remotely and from our Thiruvananthapuram office.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead - Technical Support
695003 Thiruvananthapuram, Kerala
₹600000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to manage their Technical Support team in **Thiruvananthapuram, Kerala, IN**. This role is crucial for ensuring exceptional customer support experiences, resolving technical issues efficiently, and leading a team of dedicated service professionals. You will be responsible for guiding your team, setting performance standards, handling escalated customer inquiries, and identifying areas for process improvement. The ideal candidate will have a strong background in customer service and technical support, excellent leadership qualities, and a passion for problem-solving. You will work closely with other departments to ensure seamless customer interactions and contribute to overall customer satisfaction. Key Responsibilities:
Qualifications:
This is an excellent opportunity to take on a leadership role and make a significant impact on customer satisfaction and operational efficiency.
- Lead, mentor, and motivate a team of technical support representatives.
- Set performance goals and KPIs for the team and individual members.
- Monitor team performance and provide regular feedback and coaching.
- Handle and resolve complex customer technical issues and escalations.
- Ensure adherence to customer service standards and protocols.
- Identify trends in customer issues and collaborate with relevant departments to implement solutions.
- Train new team members and conduct ongoing training for the existing team.
- Develop and update support documentation and knowledge base articles.
- Assist in the recruitment and onboarding of new customer service staff.
- Contribute to the continuous improvement of customer service processes and tools.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a supervisory or leadership role.
- Proven experience in leading and managing a customer service team.
- Strong understanding of technical support principles and common troubleshooting techniques.
- Excellent problem-solving and conflict-resolution skills.
- Exceptional communication, interpersonal, and customer-handling skills.
- Ability to work effectively in a hybrid work environment.
- Proficiency in using CRM software and ticketing systems.
- Experience in performance management and coaching.
- A customer-centric approach and a passion for delivering excellent service.
This is an excellent opportunity to take on a leadership role and make a significant impact on customer satisfaction and operational efficiency.
This advertiser has chosen not to accept applicants from your region.
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