62 Service Sector jobs in Surat
Information Technology Help Desk Analyst
Surat, Gujarat
Sol-Millennium Medical Group
Posted today
Job Viewed
Job Description
The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.
The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
- End-User Support
- Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
- Support end-users across macOS and Windows 10/11 environments.
- Provide remote assistance using Zoom, Teams, and other collaboration tools.
- Assist with access issues, password resets, MFA support, and basic software troubleshooting.
- Issue Troubleshooting & Escalation
- Troubleshoot hardware and software issues related to:
- Office 365 (Outlook, Teams, OneDrive)
- VPN, RDP, internet/network connectivity
- Printing, conference room equipment, endpoint configurations
- Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
- Record all actions, communications, and outcomes in the ticketing system.
- Stakeholder Engagement & Communication
- Communicate technical solutions clearly to users with varying technical skill levels.
- Maintain professionalism when working with international colleagues and leadership.
- Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
- Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
- Device and Access Management
- Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
- Perform basic macOS user configuration and application setup.
- Coordinate device provisioning, handoffs, and return logistics.
- Track assets in alignment with company inventory procedures.
- Security and Compliance
- Guide users on secure password practices and endpoint protection basics.
- Detect and report unusual behavior or phishing incidents to the security team.
- Ensure compliance with IT security policies in daily support tasks.
- Evaluate and recommend new technologies and solutions to improve operations.
- Drive innovation and continuous improvement within the IT infrastructure.
- Plan and execute technology upgrades and modernization efforts.
- Implement backup solutions and ensure data integrity and availability.
- Vendor Management and Collaboration :
- Manage relationships with vendors and service providers.
- Evaluate and select third-party solutions and services.
- Coordinate with external partners for support and services.
- Ensure vendor deliverables meet organizational standards and requirements.
- Communication Skills :
- Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
- Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
Essential
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 3-5 years in an IT Helpdesk or Desktop Support role.
- Soft-spoken and user-friendly demeanor – with an empathetic approach.
- Multi-regional collaboration – ability to support and engage across global teams.
- Problem-solving mindset – proactive, patient, and calm under pressure.
- Flexible to work on different time zone.
Technical qualifications
- Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
- Technical Skills
- Operating Systems: Windows 10/11, Windows Servers, macOS (basic to
intermediate level)
- ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
- Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
- User Access: Active Directory, Azure AD, MFA tools
- Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring
basics
This advertiser has chosen not to accept applicants from your region.
0
Information Technology Help Desk Analyst
Surat, Gujarat
Sol-Millennium Medical Group
Posted today
Job Viewed
Job Description
The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.
The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
- End-User Support
- Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
- Support end-users across macOS and Windows 10/11 environments.
- Provide remote assistance using Zoom, Teams, and other collaboration tools.
- Assist with access issues, password resets, MFA support, and basic software troubleshooting.
- Issue Troubleshooting & Escalation
- Troubleshoot hardware and software issues related to:
- Office 365 (Outlook, Teams, OneDrive)
- VPN, RDP, internet/network connectivity
- Printing, conference room equipment, endpoint configurations
- Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
- Record all actions, communications, and outcomes in the ticketing system.
- Stakeholder Engagement & Communication
- Communicate technical solutions clearly to users with varying technical skill levels.
- Maintain professionalism when working with international colleagues and leadership.
- Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
- Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
- Device and Access Management
- Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
- Perform basic macOS user configuration and application setup.
- Coordinate device provisioning, handoffs, and return logistics.
- Track assets in alignment with company inventory procedures.
- Security and Compliance
- Guide users on secure password practices and endpoint protection basics.
- Detect and report unusual behavior or phishing incidents to the security team.
- Ensure compliance with IT security policies in daily support tasks.
- Evaluate and recommend new technologies and solutions to improve operations.
- Drive innovation and continuous improvement within the IT infrastructure.
- Plan and execute technology upgrades and modernization efforts.
- Implement backup solutions and ensure data integrity and availability.
- Vendor Management and Collaboration :
- Manage relationships with vendors and service providers.
- Evaluate and select third-party solutions and services.
- Coordinate with external partners for support and services.
- Ensure vendor deliverables meet organizational standards and requirements.
- Communication Skills :
- Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
- Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
Essential
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 3-5 years in an IT Helpdesk or Desktop Support role.
- Soft-spoken and user-friendly demeanor – with an empathetic approach.
- Multi-regional collaboration – ability to support and engage across global teams.
- Problem-solving mindset – proactive, patient, and calm under pressure.
- Flexible to work on different time zone.
Technical qualifications
- Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
- Technical Skills
- Operating Systems: Windows 10/11, Windows Servers, macOS (basic to
intermediate level)
- ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
- Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
- User Access: Active Directory, Azure AD, MFA tools
- Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring
basics
This advertiser has chosen not to accept applicants from your region.
1
Require Back Office for Service Industry for Surat Location !
395002 Surat, Gujarat
EducoHire
Posted 529 days ago
Job Viewed
Job Description
Back office Executive Positionno of position - 1 experience - 0 to 1 yearbenefits - PFESTime - 10.30 to 7.30interview rounds - 2 rounds written and oral gender - Anydocuments - last month pay slipno bond qualification - graduation in commerce ,or any other added training on the requirement positionresponsibilty- cost sheet ,analysis of data, calculation of interest rate and amountlocal candidates prefer
This advertiser has chosen not to accept applicants from your region.
2
Service Coordinator - Service Industry - Surat, Gujarat, India - 6 LPA - Sonali
Surat, Gujarat
Seven Consultancy
Posted today
Job Viewed
Job Description
JOB DETAILS
Assessing the service needs of clients and linking them to the appropriate resources and providers
Facilitating programs and services, job training, and transportation
Developing a resource directory of local social service agencies and providers for easy access
Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes
Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services
Scheduling appointments for clients, answering phones and tracking clients' service records
Monitoring the services being provided and staying up to date on any services being introduced or discontinued
Evaluating the quality of all services and identifying areas that need improvements
Following up with clients regularly to assess and ensure their satisfaction
Responding to complaints and resolving issues or matching clients with better services
FUNCTIONAL AREA
Service Coordinator, Back Office, Backend Coordinator, Coordinator, Jobs in Service Industry, Client Coordination, Service Coordination, Client Satisfaction, Providing Services, Help Desk, Back Office Executive, Client Relationship, Follow Up, Jobs for Service Coordinator in Service Industry, Jobs for Service Coordinator in Gujarat
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This advertiser has chosen not to accept applicants from your region.
3
Safety Officer-Reputed Service Industry-Surat, Gujarat, India- 4 LPA-Sonali
Surat, Gujarat
Seven Consultancy
Posted today
Job Viewed
Job Description
JOB DETAILS
Compile safety programs
Practice safe working techniques
Implement and maintain health and safety standards
Establish a cordial and professional relationship with employees
Maintain compliance with all safety regulations
Conduct regular staff meetings to share best practice techniques
Standardize health and safety in order to remain consistent
Identify hazardous waste and disposing of it correctly
Promote safety initiatives
Compile and maintain relevant registers to ensure compliance
Document staff information, minutes of meetings, and reports compiled for management
Regularly inspect equipment
FUNCTIONAL AREA
Safety Officer, Health Safety, Jobs in Service Industry, Safety Regulations, Inspection, Equipment Inspection, Safety Standards, Safety Implementation, Staff Information, Staff Safety, Staff Initiatives, Safety Maintenance, Compliance Management, Jobs for Safety Officer in Service Industry, Jobs for Safety Officer in Gujarat, Service placement agencies in Surat, Service Recruitment agencies in Surat, Service placement agencies in Gujarat, Service Recruitment agencies in Gujarat, Service placement agencies in India, Service Recruitment agencies in India, placement consultancy in Surat, best placement consultancy in Surat, top placement consultancy in Surat, placement consultancy in India, best placement consultancy in India, top placement consultancy in India.
Apply Now
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive - Telecaller Industry - Surat, Gujarat, India - 6 LPA - Sonali
Surat, Gujarat
Seven Consultancy
Posted today
Job Viewed
Job Description
JOB DETAILS
Managing a team of representatives offering customer support
Overseeing the customer service process
Resolving customer complaints brought to your attention
Creating policies and procedures
Planning the training and standardization of service delivery
Selecting and hiring new staff
Monitoring the work of individual representatives and of the team
Conducting quality assurance surveys with customers and providing feedback to the staff
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
FUNCTIONAL AREA
Telecaller Industry Recruitment Agency in Surat, Telecaller Industry Placement Agency in Surat, Best Telecaller Recruitment Agency in Surat, Top Telecaller Recruitment Agency in Surat, Customer Service, Customer Care, Customer Support, Jobs in Telecaller Industry, Telesales, Telecalling, Telecaller, Voice Process, BPO, Customer Service Executive, CRE, Customer Support Executive, Telecalling Executive, Customer Care Officer, Jobs for Customer Service Executive in Telecaller Industry, Jobs for Customer Service Executive in Gujarat
Apply Now
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive - Courier Industry - Surat, Gujarat, India - 6 LPA - Sonali
Surat, Gujarat
Seven Consultancy
Posted today
Job Viewed
Job Description
JOB DETAILS
Managing a team of representatives offering customer support
Overseeing the customer service process
Resolving customer complaints brought to your attention
Creating policies and procedures
Planning the training and standardization of service delivery
Selecting and hiring new staff
Monitoring the work of individual representatives and of the team
Conducting quality assurance surveys with customers and providing feedback to the staff
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
FUNCTIONAL AREA
Courier Industry Recruitment Agency in Surat, Courier Industry Placement Agency in Surat, Best Courier Recruitment Agency in Surat, Top Courier Recruitment Agency in Surat, Customer Service, Customer Support, Customer Service Executive, Jobs for Courier Industry, Logistic, Customer Care, Customer Satisfaction, Customer Handling, Team Handling, Customer Service Representative, Customer Service Process, Jobs for Customer Service Executive in Courier Industry, Jobs for Customer Service Executive in Gujarat
Apply Now
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