83 Service Sector jobs in Surat
Help Desk Associate
Posted 8 days ago
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Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Engineer – L1
Posted 1 day ago
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Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Vacancy for Executive - Enterprise Help Desk at
Posted today
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Job Description
- Our network consist of OFC, Wireless and Cat5 Cables.
**Salary**: ₹9,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Shift:
- Day shift
Ability to commute/relocate:
- Surat, Surat - , Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (preferred)
**Speak with the employer**
Require Back Office for Service Industry for Surat Location !
Posted 576 days ago
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Service Coordinator - Service Industry - Surat, Gujarat, India - 6 LPA - Sonali
Posted today
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Job Description
JOB DETAILS
Assessing the service needs of clients and linking them to the appropriate resources and providers
Facilitating programs and services, job training, and transportation
Developing a resource directory of local social service agencies and providers for easy access
Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes
Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services
Scheduling appointments for clients, answering phones and tracking clients' service records
Monitoring the services being provided and staying up to date on any services being introduced or discontinued
Evaluating the quality of all services and identifying areas that need improvements
Following up with clients regularly to assess and ensure their satisfaction
Responding to complaints and resolving issues or matching clients with better services
FUNCTIONAL AREA
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Service Coordinator - Service Industry - Surat, Gujarat, India - 6 LPA - Sonali
Posted today
Job Viewed
Job Description
JOB DETAILS
Assessing the service needs of clients and linking them to the appropriate resources and providers
Facilitating programs and services, job training, and transportation
Developing a resource directory of local social service agencies and providers for easy access
Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes
Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services
Scheduling appointments for clients, answering phones and tracking clients' service records
Monitoring the services being provided and staying up to date on any services being introduced or discontinued
Evaluating the quality of all services and identifying areas that need improvements
Following up with clients regularly to assess and ensure their satisfaction
Responding to complaints and resolving issues or matching clients with better services
FUNCTIONAL AREA
Service Coordinator, Back Office, Backend Coordinator, Coordinator, Jobs in Service Industry, Client Coordination, Service Coordination, Client Satisfaction, Providing Services, Help Desk, Back Office Executive, Client Relationship, Follow Up, Jobs for Service Coordinator in Service Industry, Jobs for Service Coordinator in Gujarat
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Safety Officer-Reputed Service Industry-Surat, Gujarat, India- 4 LPA-Sonali
Posted today
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Job Description
JOB DETAILS
Compile safety programs
Practice safe working techniques
Implement and maintain health and safety standards
Establish a cordial and professional relationship with employees
Maintain compliance with all safety regulations
Conduct regular staff meetings to share best practice techniques
Standardize health and safety in order to remain consistent
Identify hazardous waste and disposing of it correctly
Promote safety initiatives
Compile and maintain relevant registers to ensure compliance
Document staff information, minutes of meetings, and reports compiled for management
Regularly inspect equipment
FUNCTIONAL AREA
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Safety Officer-Reputed Service Industry-Surat, Gujarat, India- 4 LPA-Sonali
Posted today
Job Viewed
Job Description
JOB DETAILS
Compile safety programs
Practice safe working techniques
Implement and maintain health and safety standards
Establish a cordial and professional relationship with employees
Maintain compliance with all safety regulations
Conduct regular staff meetings to share best practice techniques
Standardize health and safety in order to remain consistent
Identify hazardous waste and disposing of it correctly
Promote safety initiatives
Compile and maintain relevant registers to ensure compliance
Document staff information, minutes of meetings, and reports compiled for management
Regularly inspect equipment
FUNCTIONAL AREA
Safety Officer, Health Safety, Jobs in Service Industry, Safety Regulations, Inspection, Equipment Inspection, Safety Standards, Safety Implementation, Staff Information, Staff Safety, Staff Initiatives, Safety Maintenance, Compliance Management, Jobs for Safety Officer in Service Industry, Jobs for Safety Officer in Gujarat, Service placement agencies in Surat, Service Recruitment agencies in Surat, Service placement agencies in Gujarat, Service Recruitment agencies in Gujarat, Service placement agencies in India, Service Recruitment agencies in India, placement consultancy in Surat, best placement consultancy in Surat, top placement consultancy in Surat, placement consultancy in India, best placement consultancy in India, top placement consultancy in India.
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Customer Service
Posted today
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Job Description
**Key Objective of the Job**:
- Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.
- Proactively understanding customer needs and cross
- selling multiple products as per the requirements
- Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.
- Execute all activities / campaigns as planned by the respective Digital Sales Manager
- Displaying customer centricity by executing all customer interface processes within defined timelines.
Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product
**Major Deliverables**:
- Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
- Should prove to be the one-point contact for all financial needs for his/ her customer
- Zero error in adherence to policies and systems as specified
- Quality of files sourced should be as per specified guidelines
- Forging targeted number of client relationships within the agreed timelines
- Meet & exceed customer acquisition targets
- Timely update for all leads shared by Internal / External stakeholders.
- Meeting sales targets for HL products in the assigned territory
- Ensuring the customer satisfaction matrix is met for all client relationships
- Timely MIS reporting to all concerned.
- Clear the certification examination within specified timelines
**Specialized job competencies**:
- Knowledge about all financial products like Home Loans, Mortgages
- Knowledge about statutory compliance & local market procedures
- Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing.
- Excellent communication and presentation skills - Should be able to talk and convince both internal and external stakeholders & execute actionable’s in a timely manner.
**Graduate**: Yes
**Masters/Postgraduate**:Optional
- **Desired Experience**:Minimum 1- 2 years’ experience in Offline/Online Channel /Home Loan / Affordable Housing Finance sales
Customer Service Representative
Posted 1 day ago
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Job Description
Role Description
This is a full-time on-site role for a Customer Service Representative located in Surat. As a Customer Service Representative at ZORKO Limited, you will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering customer calls, troubleshooting issues, providing product information, and maintaining records of customer interactions and transactions.
Qualifications
- Customer Service, Customer Support, Customer Satisfaction skills
- Experience in enhancing Customer Experience
- Strong verbal and written communication skills
- Problem-solving and multitasking abilities
- Ability to work independently and collaboratively in a team environment
- Previous experience in a customer service role is preferred