11 Service Sector jobs in Surat
Require Back Office for Service Industry for Surat Location !
395002 Surat, Gujarat
EducoHire
Posted 602 days ago
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Job Description
Back office Executive Positionno of position - 1 experience - 0 to 1 yearbenefits - PFESTime - 10.30 to 7.30interview rounds - 2 rounds written and oral gender - Anydocuments - last month pay slipno bond qualification - graduation in commerce ,or any other added training on the requirement positionresponsibilty- cost sheet ,analysis of data, calculation of interest rate and amountlocal candidates prefer
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0
Senior Customer Service Representative
395001 Surat, Gujarat
₹300000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
A fast-growing online retail company is seeking a dedicated and experienced Senior Customer Service Representative to join their support team in **Surat, Gujarat, IN**. This role requires an individual with exceptional communication and problem-solving skills, who is passionate about providing outstanding customer experiences. As a Senior Representative, you will handle escalated customer inquiries, provide guidance to junior team members, and contribute to the improvement of customer service processes. You will be the primary point of contact for customers seeking assistance with product information, order issues, returns, and technical support, across various channels including phone, email, and chat. The ideal candidate will have a proven ability to de-escalate challenging situations, maintain a high level of professionalism, and work collaboratively within a team environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and effectively across multiple communication channels (phone, email, chat, social media).
- Handle escalated customer complaints and complex issues, ensuring timely and satisfactory resolution.
- Provide clear, concise, and accurate information regarding products, services, policies, and procedures.
- Guide and mentor junior customer service representatives, providing support and feedback.
- Identify patterns in customer issues and escalate feedback to management for process improvement.
- Maintain customer records by accurately documenting all interactions and transactions in the CRM system.
- Proactively identify opportunities to improve the customer experience and suggest solutions.
- Assist in training new customer service team members on company policies and best practices.
- Stay up-to-date with product knowledge and company updates.
- Meet and exceed individual and team performance targets for customer satisfaction, response time, and resolution rates.
- Contribute to a positive and collaborative team environment.
- Troubleshoot and resolve basic technical issues related to our products or services.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a senior or lead capacity.
- Proven experience handling escalated customer issues and de-escalation techniques.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and customer service platforms.
- Ability to multitask, prioritize, and manage time effectively.
- A patient, empathetic, and customer-centric attitude.
- Ability to work effectively in a team and independently.
- Familiarity with online retail and e-commerce operations is beneficial.
- Willingness to work a flexible schedule, including occasional evenings or weekends.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Representative
395001 Surat, Gujarat
₹450000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client is seeking a highly motivated and customer-centric Senior Customer Service Representative to join their dynamic team. This role is integral to ensuring exceptional customer satisfaction by providing prompt, accurate, and friendly support across various communication channels. The successful candidate will handle customer inquiries, resolve complaints, and process orders or requests efficiently. You will be responsible for identifying customer needs and offering appropriate solutions, aiming to build long-term customer loyalty.
Key responsibilities include actively listening to customers, providing detailed product or service information, and guiding them through their purchase or support journey. You will document all customer interactions accurately in the CRM system. The Senior Customer Service Representative will also be involved in training new team members, sharing best practices, and contributing to the continuous improvement of customer service processes. Excellent communication skills, both verbal and written, are essential, along with patience and a positive attitude. The ability to multitask and manage time effectively in a fast-paced environment is crucial. This role requires a proactive approach to problem-solving and a commitment to exceeding customer expectations.
Responsibilities:
This opportunity is located in Surat, Gujarat, IN .
Key responsibilities include actively listening to customers, providing detailed product or service information, and guiding them through their purchase or support journey. You will document all customer interactions accurately in the CRM system. The Senior Customer Service Representative will also be involved in training new team members, sharing best practices, and contributing to the continuous improvement of customer service processes. Excellent communication skills, both verbal and written, are essential, along with patience and a positive attitude. The ability to multitask and manage time effectively in a fast-paced environment is crucial. This role requires a proactive approach to problem-solving and a commitment to exceeding customer expectations.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently and empathetically.
- Process orders, forms, applications, and requests.
- Identify customer needs and offer tailored solutions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues.
- Contribute to team goals and customer service improvements.
- Train and mentor junior customer service staff.
This opportunity is located in Surat, Gujarat, IN .
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead
395001 Surat, Gujarat
₹45000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client, a growing company committed to exceptional customer experiences, is looking for an experienced and motivational Customer Service Team Lead to manage their support operations. This role is fully remote, allowing you to lead and inspire a team of customer service representatives from the convenience of your home office. You will be responsible for supervising day-to-day customer service operations, ensuring adherence to service level agreements (SLAs) and company standards. Your duties will include training new team members, coaching existing staff, and conducting performance reviews to foster a high-performing team. You will handle escalated customer issues, providing timely and effective resolutions. Developing and implementing strategies to improve customer satisfaction, reduce response times, and enhance overall service quality will be a key focus. You will also analyze customer feedback and operational data to identify trends and areas for improvement. The ideal candidate will possess outstanding leadership, communication, and problem-solving skills, with a proven ability to motivate and guide a remote team. A strong understanding of customer service best practices and CRM software is essential. A minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role, is required. Experience in a remote support environment is highly preferred. Excellent interpersonal skills and the ability to foster a positive and collaborative team culture are crucial. This fully remote position offers the flexibility to work from anywhere while playing a vital role in ensuring our client's customers receive outstanding support.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
395001 Surat, Gujarat
₹30000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their expanding team. This role is ideal for individuals who excel at problem-solving, possess excellent communication skills, and are passionate about providing outstanding customer experiences. You will be the primary point of contact for customers seeking assistance with our products and services, resolving technical issues, and providing product information. This role requires a patient and empathetic approach, coupled with strong technical aptitude.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to higher-level support teams when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, troubleshooting steps, and best practices.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to the creation and maintenance of our knowledge base and FAQ sections.
- Achieve and maintain customer satisfaction targets.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and software quickly.
- Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
- Ability to work flexible hours, including weekends and holidays, as needed.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead (Remote)
395001 Surat, Gujarat
₹600000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service Team Lead to manage and inspire a remote customer support team. This role is pivotal in ensuring exceptional customer satisfaction by leading a team of service representatives, handling escalated issues, and driving continuous improvement in support operations. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and the ability to foster a positive and productive remote work environment.
Key Responsibilities:
Qualifications:
This remote role offers a competitive salary, benefits, and the opportunity to make a significant impact on customer satisfaction.
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives, setting performance expectations and providing regular feedback.
- Monitor team performance metrics, analyze trends, and implement strategies to improve key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement training programs to enhance the skills and product knowledge of the customer service team.
- Ensure adherence to company policies, procedures, and service standards.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Contribute to the development and refinement of customer service processes and workflows.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Foster a positive and collaborative remote team culture, promoting engagement and motivation.
- Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
- Stay informed about product updates and company initiatives to effectively support customers.
- Conduct team meetings to share updates, discuss challenges, and celebrate successes.
- Manage scheduling and resource allocation to ensure adequate coverage.
- Analyze customer feedback and provide insights to management for strategic decision-making.
- Ensure compliance with all relevant privacy and data protection regulations.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Demonstrated ability to lead, motivate, and develop a remote team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and other customer support tools.
- Ability to analyze data, identify trends, and implement data-driven solutions.
- Excellent organizational and time management skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- High school diploma or equivalent; a Bachelor's degree in Business Administration or a related field is a plus.
- Experience with customer service performance metrics and reporting.
This remote role offers a competitive salary, benefits, and the opportunity to make a significant impact on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹350000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for dedicated Customer Service Representatives with a focus on Technical Support to join their team in **Surat, Gujarat, IN**. In this role, you will be the first point of contact for customers experiencing technical difficulties with our products or services. You will provide timely and effective solutions, troubleshoot issues, and escalate complex problems to senior technical staff when necessary. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding and resolving technical challenges. This role requires a commitment to delivering outstanding customer satisfaction through efficient and accurate support.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate unresolved issues to appropriate technical teams, ensuring proper documentation.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring technical issues to aid in product improvement.
- Provide feedback to management on customer needs and product performance.
- Assist in creating and updating knowledge base articles and FAQs.
- Educate customers on product features and best practices.
- Ensure customer satisfaction by resolving issues promptly and professionally.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, with a focus on technical support.
- Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Patience and a customer-centric attitude.
- Ability to explain technical concepts to non-technical users.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Flexibility to work different shifts if required.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Technical Support Lead
395001 Surat, Gujarat
₹35000 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Customer Service & Technical Support Lead to manage and elevate their customer support operations, serving clients nationwide from **Surat, Gujarat**. This leadership role requires a blend of exceptional communication skills, deep technical understanding, and proven ability to guide a support team towards outstanding customer satisfaction. You will be responsible for overseeing daily support operations, resolving complex customer issues, and developing strategies to enhance the overall customer experience.
Key responsibilities include managing a team of customer service representatives and technical support agents, providing training, coaching, and performance feedback to ensure adherence to service level agreements (SLAs). You will handle escalated customer inquiries and technical problems, acting as a point of contact for critical issues. Developing and refining support processes, knowledge base articles, and troubleshooting guides to improve efficiency and first-contact resolution rates is crucial. Analyzing customer feedback and support metrics to identify trends, pinpoint areas for improvement, and implement corrective actions will be a significant part of your role. Collaborating with product development and engineering teams to relay customer feedback and identify product improvements is also essential. This role requires maintaining a high level of product knowledge to effectively troubleshoot and guide customers. The ability to de-escalate tense situations and provide solutions with patience and professionalism is paramount. This position is fully remote, offering the flexibility to work from anywhere, but requires reliable internet connectivity and a dedicated workspace. We are seeking a proactive leader with strong problem-solving skills, excellent organizational abilities, and a passion for customer advocacy. A Bachelor's degree in a relevant field or equivalent work experience, along with a minimum of 4 years of experience in customer service and technical support, including at least 1-2 years in a supervisory or lead role, is required. Experience with CRM software and helpdesk ticketing systems is essential.
Responsibilities:
Key responsibilities include managing a team of customer service representatives and technical support agents, providing training, coaching, and performance feedback to ensure adherence to service level agreements (SLAs). You will handle escalated customer inquiries and technical problems, acting as a point of contact for critical issues. Developing and refining support processes, knowledge base articles, and troubleshooting guides to improve efficiency and first-contact resolution rates is crucial. Analyzing customer feedback and support metrics to identify trends, pinpoint areas for improvement, and implement corrective actions will be a significant part of your role. Collaborating with product development and engineering teams to relay customer feedback and identify product improvements is also essential. This role requires maintaining a high level of product knowledge to effectively troubleshoot and guide customers. The ability to de-escalate tense situations and provide solutions with patience and professionalism is paramount. This position is fully remote, offering the flexibility to work from anywhere, but requires reliable internet connectivity and a dedicated workspace. We are seeking a proactive leader with strong problem-solving skills, excellent organizational abilities, and a passion for customer advocacy. A Bachelor's degree in a relevant field or equivalent work experience, along with a minimum of 4 years of experience in customer service and technical support, including at least 1-2 years in a supervisory or lead role, is required. Experience with CRM software and helpdesk ticketing systems is essential.
Responsibilities:
- Lead and manage the customer service and technical support team.
- Oversee daily support operations and ensure SLA compliance.
- Handle and resolve escalated customer inquiries and technical issues.
- Develop and improve support processes and documentation.
- Train, coach, and mentor support agents.
- Analyze support metrics and customer feedback for continuous improvement.
- Collaborate with internal teams to address customer needs and product issues.
- Ensure a high level of customer satisfaction.
- Maintain up-to-date knowledge of products and services.
- Act as a primary point of contact for complex support cases.
- Minimum 4 years of experience in customer service and technical support.
- Minimum 1-2 years of experience in a lead or supervisory role.
- Strong technical aptitude and troubleshooting skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM and helpdesk software.
- Ability to manage and motivate a team.
- Strong understanding of customer service principles.
- Experience in remote team management is a plus.
- Bachelor's degree or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative specializing in Technical Support to join their remote team. This role is essential for providing exceptional assistance to customers experiencing technical issues with our client's products or services. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be the primary point of contact for customers requiring technical troubleshooting and guidance, resolving issues efficiently and effectively.
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 4-5 years of experience in technical support or customer service.
- Proven ability to troubleshoot and resolve common technical issues.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage workload in a remote setting.
- Customer-focused mindset with a commitment to quality service.
- Patience and empathy in handling customer inquiries.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Tier 2 Support
395001 Surat, Gujarat
₹30000 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Customer Service Representative to join their support team in Surat, Gujarat, IN . This role is integral to ensuring customer satisfaction by providing exceptional support and resolving complex issues. As a Tier 2 Support Representative, you will handle escalated customer inquiries, troubleshoot technical problems, and work collaboratively with other departments to find effective solutions. You will be the voice of the company, embodying its values and commitment to customer excellence. This position requires strong communication, problem-solving, and technical aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Investigate and resolve complex customer issues and technical problems escalated from Tier 1 support.
- Diagnose and troubleshoot product or service-related issues, providing clear and concise explanations to customers.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with engineering, product, and other teams to resolve customer issues and identify product improvements.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Contribute to the knowledge base by creating and updating support articles.
- Identify recurring issues and provide feedback to relevant departments for product enhancement.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service, with at least 1 year in a Tier 2 support role.
- Proven ability to troubleshoot technical issues and provide effective solutions.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using customer support software and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team-oriented with the ability to collaborate effectively with colleagues.
- Patience, resilience, and a positive attitude.
- Familiarity with (Specific Industry/Product knowledge - e.g., software, hardware, telecommunications) is a plus.
This advertiser has chosen not to accept applicants from your region.
9