2,017 Service Specialist jobs in India

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Job Title : Customer Service Executive – Domestic Voice Process

Location : Bangalore, India

Experience : 1 Year

Employment Type : Full-time

Education : Graduate (Any discipline)

Job Summary :

We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a domestic voice process to join our Customer Service team in Bangalore . The ideal candidate will handle inbound and outbound calls, resolve customer queries effectively, and ensure high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound customer calls professionally.
• Resolve customer issues and queries in a timely manner.
• Provide accurate information about products/services.
• Maintain a positive and empathetic attitude towards customers.
• Log customer interactions, process customer accounts, and file documents.
• Escalate unresolved issues to the appropriate internal teams.
• Meet daily, weekly, and monthly call targets and KPIs

Required Skills & Qualifications :

• Graduate in any discipline.
• Minimum 1 year of experience in a domestic voice customer service process .
• Strong verbal communication skills in English and regional languages (Hindi ).
• Ability to multitask, prioritize, and manage time effectively.
• Good listening skills and problem-solving attitude.
• Basic computer knowledge and familiarity with CRM systems is a plus.

Preferred Attributes :

• Prior experience in BPO or call center environment.
• Flexible to work in rotational shifts (Day shifts only if applicable).
• Team player with a positive attitude.

Hiring for US Telecom Process

Competency: Voice

Any Grad/UG with Min.1Y & Above International Voice (B2C/B2B) exp is mandatory on papers.

Excellent communication skills.

Cand must be flexible to work in 24/7 work environment.

5 days working

Both sides cab facility

Attractive Incentives//Loyalty Bonus//Buddy Referral Bonus

Work from Office

Job Location: Hyderabad (Hi-tech City)

Immediate Joiner's Preferred

Interview Rounds: HR, Ops & Versant(B2/60)

Kindly Call/WhatsApp HR Hemant on for more details.

Important Note: NO Fresher/Domestic BPO/AR Caller/Non-BPO/Email/Chat//Insurance//Backend//Operations exp will not be considered for this role.

Responsibilities:

1. Establish and maintain relationships with people at all levels; put others at ease promotes harmony and consensus through diplomatic handling of disagreements and potential conflict.

2. Seeks all relevant information for problem solving and decision making; consults widely, probes the facts, analyses issues from different perspectives.

3. As a contact window, to provide a prompt, efficient personalized service to clients; goes out of way to ensure that individual client needs are met.

4.Formulate and deploy development and coaching activities for CS personnel aiming to upgrade their skills and knowledge, to support and live the business imperatives as well as company strategies.

Requirements:

1. 3 years' experience in a similar management/supervisory role.

2. Experienced in a high paced, fast moving customer focused environment.

3. A high level of written and oral communication skills.

4. Strong analytical and process orientation.

Hi Everyone,

We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.

Freshers to Experience.

CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)

NP- Immediate to Serving who can join in 5-7 Days.

Responsibilities

• Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
• Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
• Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
• Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
• Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
• Upsell & Retain: Identify opportunities to promote additional services and foster.

Qualifications

• Graduate/Undergraduate
• Prior experience in customer service or support roles is a plus.

Required Skills

• Good communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM tools and help desk software.
• Patience and empathy in handling customer concerns.

Pay range and compensation package

CTC- Up to 4.45 LPA

Company Description

PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of opportunities. As remote work grows, PerPenny stands at the forefront, simplifying the freelance experience for all.

Role Description

This is a full-time, for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and managing customer interactions predominantly over the phone. Daily tasks will include addressing customer inquiries, resolving issues, and enhancing the overall customer experience.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Proficiency in Phone Etiquette and delivering excellent Customer Experience
• Strong communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Experience with CRM software is a plus
• Bachelor’s degree in a relevant field is preferred

Company Overview

Manfront Staffing Services Pvt. Ltd. is a premier technology-based recruitment and staffing services provider across India. Founded in 2017 and headquartered in Kolkata, the company is known for its professionalism and high standards in client services and industry integrity. With a wide presence in cities such as Delhi, Mumbai, and Bangalore, Manfront serves diverse sectors including logistics, e-commerce, BFSI, real estate, and more.

Job Overview

A Customer Service Specialist position is open at Manfront Staffing Services Pvt. Ltd. Client in Pune. This entry-level opportunity is ideal for freshers with 0 to 1 year of work experience. The role focuses on delivering exceptional client service and support in a dynamic staffing and recruiting industry setting.

Qualifications and Skills

• Excellent verbal and written communication skills to effectively interact with clients and team members.
• Ability to handle customer inquiries efficiently, with a customer-centric mindset.
• Strong problem-solving skills to address and resolve client issues effectively.
• Basic computer proficiency, including email and CRM software usage.
• Attention to detail and high accuracy in data entry and client records management.
• Capability to multitask and prioritize tasks in a fast-paced environment to meet deadlines.
• Adaptability to learn and use new technologies relevant to the customer service industry.
• Must possess strong interpersonal skills to work collaboratively within a team oriented environment.

Roles and Responsibilities

• Respond promptly to customer inquiries via telephone, email, and in-person meetings.
• Manage and resolve client complaints in a professional and efficient manner.
• Maintain client records by updating account information regularly and accurately.
• Collaborate with the sales team to ensure high-quality client service and satisfaction.
• Assist in preparing reports on customer service activities and statistics for management review.
• Contribute to team meetings and offer insights to enhance customer service processes.
• Ensure compliance with company policies and maintain confidentiality of client information.
• Provide feedback on the efficiency of the customer service process for continuous improvement.

Urgent hiring for an MNC in Kolkata (Night Shift)

Job position: Customer Support Executive

Job Perks:

Salary 15K to 19K (depending upon experience)

Work from office

Fixed weekend (Sat & Sun) off

Free Cab drop facility provided

No Sales, No Target

Travel Allowance

Subsidised meals

PF & ESI available

provided Lucrative bonus of upto 15k annually available

Desired Profile:

Must have excellent communication skills in English (both oral and written)

Willingness to work in night shift and join ASAP

Other Details:

Process: inbound voice process (US healthcare)

Night shift

5 days working & 2 days weekly off

Location Salt Lake, sector -5 , Kolkata

Job Purpose

We are seeking a highly skilled and experienced Client Service Manager to join our team. The successful candidate will provide exceptional service, support, and solutions to our top clients in the financial services industry, ensuring their needs are met and their experience with our organization is exceptional. The role includes proactive planning and day-to-day management of client servicing operations for Foreign Portfolio Investors (FPI), adhering to the highest quality standards and delivery timelines.

Job Description:

• Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
• The incumbent will ensure smooth customer onboarding by liaising with internal teams for the same.
• Understand regulatory guidelines with reference to Foreign Investments.
• Take ownership and address client queries, resolving them in a timely and efficient manner.
• Track NAV to be released to the clients and coordinate with the Fund Accountant team to ensure NAV is released as per the decided turnaround time (TAT).
• Liaise with the Account and Finance team for fee calculations, cross-checking the fee calculations through the NAV pack, and accordingly releasing weekly/monthly fee calculations to the clients. Respond to client queries in case of any clarifications required.
• Coordinate with the Operations team to ensure client requests such as subscriptions/redemptions are processed smoothly and within the TAT.
• Work closely with internal teams such as Sales, Product, and Operations to deliver a seamless client experience.
• Liaise with administrators and distributor/referral agents for smooth onboarding.
• Track any fund transfer requests from clients and coordinate with PCM and Custodian for the same.
• Collect prompt and accurate feedback from clients, interacting with them to ensure that all valid concerns are addressed immediately.
• Escalate unresolved queries/issues to the appropriate team.

Requirements:

• Education: MBA/Bachelor’s degree in Finance or a related field.
• Experience: Minimum 4 – 5 years in Client Service, preferably in the Financial Services industry. Strong understanding of FPI regulations, guidelines, and market practices is an added advantage.
• Communication Skills: Excellent verbal and written communication skills.
• Problem Solving: Ability to analyze problems, prioritize tasks, and implement effective solutions.

Company Culture and Benefits:

We foster a collaborative and inclusive work environment that values diversity and encourages professional growth. Our team enjoys competitive benefits, including health insurance, retirement plans, and opportunities for continuous learning and development.

Tools and Software:

Familiarity with client management software and financial analysis tools is preferred.