3,049 Service Worker jobs in India

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.

Our client is seeking a skilled and dedicated Field Service Technician who can provide remote technical support and coordination for installation and maintenance operations. This role is critical for ensuring that on-site technicians have the guidance and resources needed to perform their jobs effectively. You will act as a central point of contact, troubleshooting technical issues, interpreting schematics, and guiding field personnel through complex procedures via phone, video calls, and remote access tools. Key responsibilities include diagnosing equipment malfunctions, recommending repair strategies, and ensuring adherence to service level agreements. You will maintain detailed records of support interactions, track equipment performance, and contribute to the knowledge base for common issues and solutions. The ideal candidate will have a strong background in mechanical, electrical, or electronic systems, with proven experience in field service or technical support roles. Excellent diagnostic and problem-solving skills are essential, as is the ability to clearly communicate technical information to varying levels of expertise. Proficiency with diagnostic equipment, hand tools, and relevant software applications is required. This position is fully remote , requiring a high degree of self-discipline, organization, and the ability to manage your time effectively. You will work collaboratively with field teams, project managers, and engineering departments to ensure seamless service delivery. A proactive approach to identifying potential issues and providing timely solutions is highly valued. This is an excellent opportunity to utilize your technical expertise in a dynamic, remote role that directly contributes to client satisfaction and operational efficiency. Join our client’s team and be the virtual backbone of their installation and maintenance services.

Responsibilities:

• Provide remote technical assistance and troubleshooting to field service technicians.
• Diagnose equipment failures and recommend appropriate repair and maintenance procedures.
• Interpret technical manuals, schematics, and blueprints to guide on-site teams.
• Monitor service performance and ensure adherence to SLAs.
• Document all support interactions, resolutions, and feedback in the service management system.
• Contribute to the development of technical documentation and troubleshooting guides.
• Collaborate with engineering and product teams to identify and resolve recurring technical issues.
• Manage remote support requests and prioritize urgent issues.
• Ensure safety protocols are communicated and followed by field teams.
• Assist in the planning and coordination of maintenance schedules.

Qualifications:

• Associate's or Bachelor's degree in a relevant technical field (Mechanical, Electrical, Electronics).
• Minimum 4 years of experience in field service, technical support, or a related role.
• Strong diagnostic and problem-solving abilities.
• Excellent verbal and written communication skills for effective remote support.
• Proficiency with diagnostic tools, software, and remote access technologies.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with installation and maintenance procedures across various industries.

Our client is looking for a highly skilled and experienced Senior Field Service Engineer to provide remote technical support and expertise. This critical role involves troubleshooting complex mechanical and electrical issues for industrial machinery and equipment via remote diagnostics and guided on-site assistance. You will be the primary point of contact for escalated technical issues, requiring deep knowledge of various systems and components. Your responsibilities will include analyzing diagnostic data, developing repair strategies, and providing detailed instructions to on-site technicians or clients. You will also be responsible for creating and updating technical documentation, including service manuals, troubleshooting guides, and training materials for junior engineers. A key aspect of this role is the ability to communicate technical information clearly and concisely to both technical and non-technical audiences. You will collaborate closely with the product development and engineering teams to provide feedback on product performance and suggest improvements. Maintaining a high level of customer satisfaction through effective problem resolution and timely support is paramount. This is a fully remote position, allowing you to work from home while supporting clients and technical teams across various locations. We require candidates with a proven track record in field service engineering, with a strong emphasis on remote troubleshooting capabilities. Excellent problem-solving skills, a proactive approach to identifying potential issues, and the ability to work independently with minimal supervision are essential. While the role is remote, occasional travel might be required for critical on-site interventions or complex installations, but the primary focus is remote support. The ideal candidate will possess a bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, coupled with significant hands-on experience. Familiarity with specific industry equipment (e.g., manufacturing, automation, heavy machinery) is highly desirable. This is a unique opportunity to leverage your expertise in a flexible, remote-first environment, contributing significantly to the operational efficiency of our clients' equipment. The focus is on remote problem-solving and expert guidance, making this a challenging and rewarding position for a dedicated professional based out of Ghaziabad, Uttar Pradesh, IN .

We are seeking a highly skilled and customer-focused Field Service Engineer to join our innovative, fully remote technical support team. This role is critical in providing remote diagnostic support, coordinating on-site service activities, and ensuring the seamless operation of our sophisticated equipment for clients across various industries. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to guide and support field technicians. As a remote position, you will leverage advanced communication tools and platforms to deliver exceptional service.

Key Responsibilities:

• Provide remote technical support and troubleshooting for complex machinery and systems.
• Diagnose equipment issues through remote diagnostics, video conferencing, and detailed customer interaction.
• Coordinate and schedule on-site service visits for field technicians, ensuring efficient dispatch and resource allocation.
• Guide and mentor junior field technicians remotely during complex repair or maintenance operations.
• Develop and maintain detailed technical documentation, service manuals, and troubleshooting guides.
• Analyze service reports and customer feedback to identify recurring issues and recommend preventative measures.
• Collaborate with engineering and product development teams to relay field insights and suggest product improvements.
• Manage spare parts inventory and logistics for service operations.
• Ensure compliance with all safety regulations and company procedures during service activities.
• Track service requests and resolution times using our CRM and ticketing systems.
• Provide remote training to customers on equipment operation and basic maintenance.
• Act as a key point of contact for clients regarding technical support and service inquiries.
• Stay updated on the latest technological advancements and service techniques.
• Contribute to the continuous improvement of service delivery processes.
• Escalate complex technical issues to senior engineers or development teams when necessary.

This is a 100% remote role, offering the flexibility to work from a dedicated home office. We are looking for a proactive and technically adept individual with a passion for problem-solving and customer satisfaction. Strong communication skills, both written and verbal, are essential for effective remote interaction. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field, coupled with significant experience in field service or technical support, is required. Proficiency with diagnostic tools and remote access software is crucial. The ability to interpret complex technical diagrams and schematics is a must. If you are an experienced service professional eager to leverage your expertise in a remote capacity and play a vital role in supporting our global customer base, we encourage you to apply. This is an excellent opportunity to join a forward-thinking company and contribute to maintaining the highest standards of service excellence from anywhere in the world. Your technical acumen will be key to ensuring our clients' operational success.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Required
- Experience with one or more Big Data or Analytics Products and Services
o Azure Data Factory and Azure Datawarehouse/Azure Synapse
o Data Lake and Delta Lake
o Cloud Streaming technologies
Open-Source Ecosystem (Linux, Apache, etc.)
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
Experience in one or more of these areas desirable
- Programming and debugging experience
- Developer Experience: Python/ Scala/ R
- Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
- Ability to distill, prioritize and act on feedback from a variety of sources
- BE/BTech Degree
At least 3 years' experience supporting or maintaining complex mission critical database solutions, RDBMS technologies, and/or SQL language.
At least 3 year of experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Strong troubleshooting skills of complex technical issues involving multiple technologies
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
- Excellent understanding of Databases and deployments
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
- Experience supporting Azure or other cloud-based solutions
- Microsoft certifications in data platform or Azure technologies
- Experience troubleshooting distributed solutions
- Basic Networking, Storage and Platform troubleshooting skills
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