1,475 Servicenow Administrator jobs in India

The Company: Cognex Corporation

With more than four hundred patents and the largest team of industrial machine vision experts anywhere in the world, Cognex has set the standard for innovation in the machine vision industry. But our innovation goes beyond technology, we are also known for the creative programs we have designed to recognize and reward the employees whose efforts keep us at the top of our field. Our ‘Work Hard, Play Hard, Move Fast’ culture is challenging, stimulating, and rewarding.

As we continue our successful journey, we are looking to add more talented, innovative, and resolute individuals to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the machine vision industry, then contact us, because working at Cognex is not just a job….it’s a passion!

The Team:

Our energized and talented global IT team thrives on technology and challenging requirements. We are chartered to find, design, and implement technologies to scale Cognex towards its path to grow our business to $2 billion in annual sales. IT is headquartered in Natick, MA and the IT Global Operations team has members in the Americas, Europe and Asia.

The Role:

As we continue our journey in implementing best-of-bread technologies to support company growth and align our technologies to support business processes and demands, we are migrating our existing ITSM platform to ServiceNow. As the ServiceNow Admin, your primary role will be to perform the day-to-day administration of the platform. You will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution.

Essential Functions

• Platform Maintenance : Ensure the stability and usability of the ServiceNow platform across production and non-production environments.
• Configuration : Set up and configure ServiceNow applications and modules according to business requirements.
• Customization : Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS.
• Incident Management : Handle incidents, problems, and change requests related to the ServiceNow platform.
• Data Management : Manage the Configuration Management Database (CMDB) and ensure data integrity using Visibility or equivalent methods. Familiarity with Integration Hub and Service Graph Connectors are highly desirable
• Upgrades and Patching : Perform regular updates, patches, and code migrations to keep the platform up-to-date.
• Documentation : Create and maintain process and knowledge documentation for team members and users.
• User Support : Provide technical support and training to end-users and other stakeholders.

Knowledge, Skills and Abilities

Knowledge:

• ServiceNow Platform: Deep understanding of ServiceNow architecture, modules, and functionalities.
• ITIL Framework: Familiarity with ITIL processes and best practices, particularly Incident, Problem, Change, and Configuration Management.
• Web Technologies: Knowledge of JavaScript, HTML, CSS, XML, and web services (REST/SOAP).
• Database Management: Understanding of relational databases and SQL.
• Integrations: Familiarity with integrations into other applications like SolarWinds, Intune, Teams, etc.

Skills:

• Technical Skills: Proficiency in scripting languages (JavaScript), web development (HTML/CSS), and integration technologies (REST/SOAP).
• Problem-Solving: Strong analytical skills to troubleshoot issues and optimize workflows.
• Project Management: Ability to manage projects, prioritize tasks, and meet deadlines. Familiarity with Agile (Scrum) and Waterfall project management methodologies.
• Communication: Excellent verbal and written communication skills to interact with stakeholders and document processes.

Abilities:

• Adaptability: Ability to quickly learn and adapt to new technologies and processes.
• Attention to Detail: Precision in configuring and customizing the platform to meet business needs.
• Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Customer Focus: Strong focus on delivering high-quality service and support to end-users.

Education and Work Experience

• A Bachelor’s degree in Computer Science, Information Systems, or a related field is often preferred.
• At least 3 years of experience with the ServiceNow platform.
• ITIL certification and ServiceNow Administrator certification are required.
• Additional ServiceNow training or certifications are highly desirable
• Configuration Management Database
• Common Services Data Model
• Performance Analytics
• Scripting in ServiceNow
• Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important .

The Company: Cognex Corporation

With more than four hundred patents and the largest team of industrial machine vision experts anywhere in the world, Cognex has set the standard for innovation in the machine vision industry. But our innovation goes beyond technology, we are also known for the creative programs we have designed to recognize and reward the employees whose efforts keep us at the top of our field. Our ‘Work Hard, Play Hard, Move Fast’ culture is challenging, stimulating, and rewarding.

As we continue our successful journey, we are looking to add more talented, innovative, and resolute individuals to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the machine vision industry, then contact us, because working at Cognex is not just a job.it’s a passion!

The Team:

Our energized and talented global IT team thrives on technology and challenging requirements. We are chartered to find, design, and implement technologies to scale Cognex towards its path to grow our business to $2 billion in annual sales. IT is headquartered in Natick, MA and the IT Global Operations team has members in the Americas, Europe and Asia.

The Role:

As we continue our journey in implementing best-of-bread technologies to support company growth and align our technologies to support business processes and demands, we are migrating our existing ITSM platform to ServiceNow. As the ServiceNow Admin, your primary role will be to perform the day-to-day administration of the platform. You will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution.

Essential Functions

• Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environments.
• Configuration: Set up and configure ServiceNow applications and modules according to business requirements.
• Customization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS.
• Incident Management: Handle incidents, problems, and change requests related to the ServiceNow platform.
• Data Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Visibility or equivalent methods. Familiarity with Integration Hub and Service Graph Connectors are highly desirable
• Upgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-date.
• Documentation: Create and maintain process and knowledge documentation for team members and users.
• User Support: Provide technical support and training to end-users and other stakeholders.

Knowledge, Skills and Abilities

Knowledge:

• ServiceNow Platform: Deep understanding of ServiceNow architecture, modules, and functionalities.
• ITIL Framework: Familiarity with ITIL processes and best practices, particularly Incident, Problem, Change, and Configuration Management.
• Web Technologies: Knowledge of JavaScript, HTML, CSS, XML, and web services (REST/SOAP).
• Database Management: Understanding of relational databases and SQL.
• Integrations: Familiarity with integrations into other applications like SolarWinds, Intune, Teams, etc.

Skills:

• Technical Skills: Proficiency in scripting languages (JavaScript), web development (HTML/CSS), and integration technologies (REST/SOAP).
• Problem-Solving: Strong analytical skills to troubleshoot issues and optimize workflows.
• Project Management: Ability to manage projects, prioritize tasks, and meet deadlines. Familiarity with Agile (Scrum) and Waterfall project management methodologies.
• Communication: Excellent verbal and written communication skills to interact with stakeholders and document processes.

Abilities:

• Adaptability: Ability to quickly learn and adapt to new technologies and processes.
• Attention to Detail: Precision in configuring and customizing the platform to meet business needs.
• Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Customer Focus: Strong focus on delivering high-quality service and support to end-users.

Education and Work Experience

• A Bachelor’s degree in Computer Science, Information Systems, or a related field is often preferred.
• At least 3 years of experience with the ServiceNow platform.
• ITIL certification and ServiceNow Administrator certification are required.
• Additional ServiceNow training or certifications are highly desirable
• Configuration Management Database
• Common Services Data Model
• Performance Analytics
• Scripting in ServiceNow
• Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important.

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Reporting to the Director of Information Technology, the ServiceNow Administrator will be responsible for the day-to-day administration, configuration, maintenance, and support of our ServiceNow Platform. This role involves collaborating with various stakeholders to understand business needs, implement solutions, and ensure optimal performance of ServiceNow.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform, including but not limited to
• modules such as incident management, problem management, change management,
• Service Catalog, Knowledge Management, CMDB, Discovery, etc.
• Implement and manage system configurations, including business rules, UI policies,
• client scripts, UI actions, data policies, and access control lists (ACLs)
• Develop and customize forms, workflows, and automation scripts to meet business
• requirements.
• Perform regular health checks and system monitoring to ensure optimal performance
• Manage assignment groups, roles, permissions and ticket routing based on various
• business unit needs
• Provide technical support for troubleshooting ServiceNow-related issues.
• Develop and optimize workflows for various processes to increase automation
• Ensure data integrity and accuracy within the ServiceNow platform
• Configure and maintain integrations with other systems
• Develop reports and dashboards to inform stakeholders and provide insights.
• Manage ServiceNow platform upgrades, patches and hotfixes, ensuring minimal
• downtime.
• Test new features and functionalities prior to deployment to production to ensure
• compatibility.
• Provide training and documentation to end users and other IT staff on ServiceNow
• functions and best practices.
• Work closely with business stakeholders, and IT team to gather requirements, provide
• technical expertise, and implement new solutions.
• Provide occasional cross coverage and support with local IT team.
• Participate in an IT on call rotation
• Ither duties as assigned

Job Requirements and Preferred Skills:

• 3+ years of experience as a ServiceNow Administrator.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred.
• Strong understanding of IT Service Management (ITSM)
• Proficiency in configuring and customizing various ServiceNow modules (example ITSM,
• CMDB, Service Catalog)
• Proficiency with JavaScript, Glide Scripting, HTML, CSS
• Familiarity with REST/SOAP APIs for integrations
• Strong written and verbal communication skills to translate technical concepts to and from non-technical users.

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe

• Collaborate with an international team of 450+ passionate, talented co-workers

• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands

• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand

• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity

• Experience a supportive culture that emphasizes teamwork, innovation and transparency

• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments 

Applause Core Values: 

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? 

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.

• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.

• In It Together: You have a team-first mindset and love collaborating with your peers.

• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

#LI-OB1

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Reporting to the Director of Information Technology, the ServiceNow Administrator will be responsible for the day-to-day administration, configuration, maintenance, and support of our ServiceNow Platform. This role involves collaborating with various stakeholders to understand business needs, implement solutions, and ensure optimal performance of ServiceNow.

Key Responsibilities:

Job Requirements and Preferred Skills:

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

Applause Core Values: 

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? 

#LI-OB1

Job Description

Servicenow Administrator

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Req/Job ID

97483BR

#LI-Hybrid

The Company: Cognex Corporation

With more than four hundred patents and the largest team of industrial machine vision experts anywhere in the world, Cognex has set the standard for innovation in the machine vision industry. But our innovation goes beyond technology, we are also known for the creative programs we have designed to recognize and reward the employees whose efforts keep us at the top of our field. Our ‘Work Hard, Play Hard, Move Fast’ culture is challenging, stimulating, and rewarding.

As we continue our successful journey, we are looking to add more talented, innovative, and resolute individuals to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the machine vision industry, then contact us, because working at Cognex is not just a job….it’s a passion!

The Team:

Our energized and talented global IT team thrives on technology and challenging requirements. We are chartered to find, design, and implement technologies to scale Cognex towards its path to grow our business to $2 billion in annual sales. IT is headquartered in Natick, MA and the IT Global Operations team has members in the Americas, Europe and Asia.

The Role:

As we continue our journey in implementing best-of-bread technologies to support company growth and align our technologies to support business processes and demands, we are migrating our existing ITSM platform to ServiceNow. As the ServiceNow Admin, your primary role will be to perform the day-to-day administration of the platform. You will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution.

Essential Functions

• Platform Maintenance : Ensure the stability and usability of the ServiceNow platform across production and non-production environments.
• Configuration : Set up and configure ServiceNow applications and modules according to business requirements.
• Customization : Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS.
• Incident Management : Handle incidents, problems, and change requests related to the ServiceNow platform.
• Data Management : Manage the Configuration Management Database (CMDB) and ensure data integrity using Visibility or equivalent methods. Familiarity with Integration Hub and Service Graph Connectors are highly desirable
• Upgrades and Patching : Perform regular updates, patches, and code migrations to keep the platform up-to-date.
• Documentation : Create and maintain process and knowledge documentation for team members and users.
• User Support : Provide technical support and training to end-users and other stakeholders.

Knowledge, Skills and Abilities

Knowledge:

• ServiceNow Platform: Deep understanding of ServiceNow architecture, modules, and functionalities.
• ITIL Framework: Familiarity with ITIL processes and best practices, particularly Incident, Problem, Change, and Configuration Management.
• Web Technologies: Knowledge of JavaScript, HTML, CSS, XML, and web services (REST/SOAP).
• Database Management: Understanding of relational databases and SQL.
• Integrations: Familiarity with integrations into other applications like SolarWinds, Intune, Teams, etc.

Skills:

• Technical Skills: Proficiency in scripting languages (JavaScript), web development (HTML/CSS), and integration technologies (REST/SOAP).
• Problem-Solving: Strong analytical skills to troubleshoot issues and optimize workflows.
• Project Management: Ability to manage projects, prioritize tasks, and meet deadlines. Familiarity with Agile (Scrum) and Waterfall project management methodologies.
• Communication: Excellent verbal and written communication skills to interact with stakeholders and document processes.

Abilities:

• Adaptability: Ability to quickly learn and adapt to new technologies and processes.
• Attention to Detail: Precision in configuring and customizing the platform to meet business needs.
• Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Customer Focus: Strong focus on delivering high-quality service and support to end-users.

Education and Work Experience

• A Bachelor’s degree in Computer Science, Information Systems, or a related field is often preferred.
• At least 3 years of experience with the ServiceNow platform.
• ITIL certification and ServiceNow Administrator certification are required.
• Additional ServiceNow training or certifications are highly desirable
• Configuration Management Database
• Common Services Data Model
• Performance Analytics
• Scripting in ServiceNow
• Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important.