51 Servicenow Administrator jobs in India
Lead, ServiceNow Administrator
Gurugram, Uttar Pradesh
Stryker
Posted 2 days ago
Job Viewed
Job Description
**What you will do:**
+ Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.
+ Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.
+ Assist with platform upgrades and apply patches to ensure the system is up to date when required.
+ Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.
+ Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.
+ Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.
+ Perform system testing on service request workflows, automations, configurations and other development work completed by the team.
+ Draft and update system design documentation and knowledge articles as required.
+ Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform.
+ Create reports and dashboards as required by stakeholders and business customers.
**What you will need:**
**Required Skills :**
+ Bachelor's degree required or equivalent work experience
+ 8 to 11 years of ServiceNow administration experience
+ ServiceNow experience including but not limited to ITSM, Knowledge, Role Management and ACL's, user management and group management.
+ Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.
+ Experience with ServiceNow Reporting, dashboards and report creation.
**Preferred Skills :**
+ Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged.
+ Experience with SOX enforced policies/procedures and working in a regulated environment .
+ CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
+ Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.
+ Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.
+ Assist with platform upgrades and apply patches to ensure the system is up to date when required.
+ Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.
+ Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.
+ Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.
+ Perform system testing on service request workflows, automations, configurations and other development work completed by the team.
+ Draft and update system design documentation and knowledge articles as required.
+ Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform.
+ Create reports and dashboards as required by stakeholders and business customers.
**What you will need:**
**Required Skills :**
+ Bachelor's degree required or equivalent work experience
+ 8 to 11 years of ServiceNow administration experience
+ ServiceNow experience including but not limited to ITSM, Knowledge, Role Management and ACL's, user management and group management.
+ Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.
+ Experience with ServiceNow Reporting, dashboards and report creation.
**Preferred Skills :**
+ Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged.
+ Experience with SOX enforced policies/procedures and working in a regulated environment .
+ CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
0
Lead, ServiceNow Administrator
Bengaluru, Karnataka
Stryker
Posted 2 days ago
Job Viewed
Job Description
**What you will do:**
+ Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.
+ Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.
+ Assist with platform upgrades and apply patches to ensure the system is up to date when required.
+ Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.
+ Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.
+ Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.
+ Perform system testing on service request workflows, automations, configurations and other development work completed by the team.
+ Draft and update system design documentation and knowledge articles as required.
+ Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform.
+ Create reports and dashboards as required by stakeholders and business customers.
**What you will need:**
**Required Skills :**
+ Bachelor's degree required or equivalent work experience
+ 8 to 11 years of ServiceNow administration experience
+ ServiceNow experience including but not limited to ITSM, Knowledge, Role Management and ACL's, user management and group management.
+ Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.
+ Experience with ServiceNow Reporting, dashboards and report creation.
**Preferred Skills :**
+ Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged.
+ Experience with SOX enforced policies/procedures and working in a regulated environment .
+ CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
+ Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.
+ Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.
+ Assist with platform upgrades and apply patches to ensure the system is up to date when required.
+ Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.
+ Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.
+ Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.
+ Perform system testing on service request workflows, automations, configurations and other development work completed by the team.
+ Draft and update system design documentation and knowledge articles as required.
+ Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform.
+ Create reports and dashboards as required by stakeholders and business customers.
**What you will need:**
**Required Skills :**
+ Bachelor's degree required or equivalent work experience
+ 8 to 11 years of ServiceNow administration experience
+ ServiceNow experience including but not limited to ITSM, Knowledge, Role Management and ACL's, user management and group management.
+ Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.
+ Experience with ServiceNow Reporting, dashboards and report creation.
**Preferred Skills :**
+ Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged.
+ Experience with SOX enforced policies/procedures and working in a regulated environment .
+ CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
1
Lead, ServiceNow Administrator
Hyderabad, Andhra Pradesh
Warner Bros. Discovery
Posted 2 days ago
Job Viewed
Job Description
**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The **Lead ServiceNow Administrator** will be a key member of the Service Now Platform Engineering team, based in **Hyderabad** , responsible for the administration, maintenance, and operational excellence of the ServiceNow platform. Reporting to the **Manager, Lead ServiceNow Administrator** , this role will focus on supporting day-to-day platform operations, managing environment integrity, and executing release deployments.
This position plays a critical role in ensuring the stability, performance, and scalability of the ServiceNow environment. The ideal candidate will have deep technical expertise in ServiceNow, a strong understanding of ITSM processes, and the ability to collaborate across development, QA, and business teams to deliver high-quality platform enhancements.
Your Role Accountabilities:
**Platform Operations & Support**
+ Participate in the daily operations of the ServiceNow platform, including incident, request, and problem management.
+ Monitor platform health and performance, proactively identifying and resolving issues.
+ Provide advanced troubleshooting support and root cause analysis for platform-related incidents.
+ Ensure compliance with internal SLAs and ITIL-based service management practices.
**Release & Deployment Execution**
+ Package and deploy updates, scripts, and configurations using Update Sets and Application Repository.
+ Validate deployments through pre- and post-deployment testing; manage rollbacks when necessary.
+ Coordinate with development and QA teams to ensure readiness and quality of releases.
+ Maintain a release calendar and align deployments with change management processes.
**Environment & Instance Management**
+ Oversee instance cloning, data refreshes, and environment synchronization across development, test, and production.
+ Ensure consistency and integrity of data and configurations across all environments.
+ Collaborate with platform owners and developers to maintain environment hygiene and readiness.
**Documentation & Communication**
+ Create and maintain documentation for release notes, deployment procedures, and known issues.
+ Communicate release schedules, impacts, and outcomes to stakeholders.
+ Support knowledge sharing across the ServiceNow team and broader IT organization .
Qualifications & Experiences:
+ 6 + years of experience in ServiceNow administration, with a strong focus on platform support and release management.
+ Deep understanding of ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
+ Proficiency in scripting (JavaScript, Glide API) and use of Update Sets and Application Repository.
+ Experience managing ServiceNow environments and coordinating instance cloning and synchronization.
+ Strong communication and documentation skills, with the ability to work independently and collaboratively.
+ Bachelor's degree in Information Technology , Computer Science, or a related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator (CSA); additional certifications (e.g., Implementation Specialist, Application Developer) are a plus.
+ ITIL v4 Foundation or higher certification.
+ Experience with Automated Test Framework (ATF), Flow Designer, and IntegrationHub .
+ Familiarity with Agile methodologies and DevOps practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The **Lead ServiceNow Administrator** will be a key member of the Service Now Platform Engineering team, based in **Hyderabad** , responsible for the administration, maintenance, and operational excellence of the ServiceNow platform. Reporting to the **Manager, Lead ServiceNow Administrator** , this role will focus on supporting day-to-day platform operations, managing environment integrity, and executing release deployments.
This position plays a critical role in ensuring the stability, performance, and scalability of the ServiceNow environment. The ideal candidate will have deep technical expertise in ServiceNow, a strong understanding of ITSM processes, and the ability to collaborate across development, QA, and business teams to deliver high-quality platform enhancements.
Your Role Accountabilities:
**Platform Operations & Support**
+ Participate in the daily operations of the ServiceNow platform, including incident, request, and problem management.
+ Monitor platform health and performance, proactively identifying and resolving issues.
+ Provide advanced troubleshooting support and root cause analysis for platform-related incidents.
+ Ensure compliance with internal SLAs and ITIL-based service management practices.
**Release & Deployment Execution**
+ Package and deploy updates, scripts, and configurations using Update Sets and Application Repository.
+ Validate deployments through pre- and post-deployment testing; manage rollbacks when necessary.
+ Coordinate with development and QA teams to ensure readiness and quality of releases.
+ Maintain a release calendar and align deployments with change management processes.
**Environment & Instance Management**
+ Oversee instance cloning, data refreshes, and environment synchronization across development, test, and production.
+ Ensure consistency and integrity of data and configurations across all environments.
+ Collaborate with platform owners and developers to maintain environment hygiene and readiness.
**Documentation & Communication**
+ Create and maintain documentation for release notes, deployment procedures, and known issues.
+ Communicate release schedules, impacts, and outcomes to stakeholders.
+ Support knowledge sharing across the ServiceNow team and broader IT organization .
Qualifications & Experiences:
+ 6 + years of experience in ServiceNow administration, with a strong focus on platform support and release management.
+ Deep understanding of ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
+ Proficiency in scripting (JavaScript, Glide API) and use of Update Sets and Application Repository.
+ Experience managing ServiceNow environments and coordinating instance cloning and synchronization.
+ Strong communication and documentation skills, with the ability to work independently and collaboratively.
+ Bachelor's degree in Information Technology , Computer Science, or a related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator (CSA); additional certifications (e.g., Implementation Specialist, Application Developer) are a plus.
+ ITIL v4 Foundation or higher certification.
+ Experience with Automated Test Framework (ATF), Flow Designer, and IntegrationHub .
+ Familiarity with Agile methodologies and DevOps practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
This advertiser has chosen not to accept applicants from your region.
2
Senior ServiceNow Administrator (Managed Services & CSM)
Pune, Maharashtra
Huron Consulting Group
Posted today
Job Viewed
Job Description
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
3
Senior ServiceNow Administrator (Managed Services & CSM)
Chennai, Tamil Nadu
Huron Consulting Group
Posted today
Job Viewed
Job Description
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
4
Senior ServiceNow Administrator (Managed Services & CSM)
Bangalore, Karnataka
Huron Consulting Group
Posted today
Job Viewed
Job Description
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
5
Senior ServiceNow Administrator (Managed Services & CSM)
Jaipur, Rajasthan
Huron Consulting Group
Posted today
Job Viewed
Job Description
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
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6
Senior ServiceNow Administrator (Managed Services & CSM)
Noida, Uttar Pradesh
Huron Consulting Group
Posted today
Job Viewed
Job Description
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Join our team as the expert you are now and create your future.
We're seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You'll be the platform steward for multiple client environments-owning configuration, data integrity, and releases-while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.
+ **Platform Ownership** : Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.
+ **CSM & Managed Services** : Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.
+ **Automation & AI** : Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.
+ **Stakeholder Engagement** : Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.
+ **Integrations & Governance** : Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.
+ **Security & Compliance** : Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.
**Requirements:**
+ **Experience** : 6-8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.
+ **Skills** : ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.
+ **AI Knowledge** : Familiarity with Now Assist features, prompt design, governance, and value tracking.
+ **Practices** : ITIL v4, secure config, change/release management.
+ **Soft Skills** : Strong communication, consultative problem-solving, prioritization in multi-client setups.
**Certifications (Preferred):**
+ ServiceNow CSA (required), CIS-CSM (strong plus), CAD/CIS-ITSM, ITIL® 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).
**Success Metrics:**
+ SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.
**Working Model:**
+ Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.
**Position Level**
Manager
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
7
System Administration
Bhubaneswar, Orissa
Jio
Posted 26 days ago
Job Viewed
Job Description
Education
B.E./B.Tech/MCA in Computer Science
Experience
Must have 3 - 5 Years of experience in the field of Linux Administration.
Mandatory Skills/Knowledge
Redhat :-
1. Should have good experience of Linux Administration (OS Installation, Virtualization, Performance Monitoring/Optimization, Kernel Tuning, LVM management, File System Management, Security Management)
2. Should have very good experience in shell scripting and configuration management (Ansible).
3. Must have experience of Install and Configure Pacemaker based high availability Cluster.
4. Must have experience of troubleshooting common cluster issues.
5. Should have worked with Shared Storage and Multipathing.
6. Should have experience in Repository Creation and Management.
7. Should have experience in Os upgrade and patch management.
Preferred Skills/Knowledge
1. Should have worked on Automating tasks by using Shell Scripts, Ansible
2. Basic understanding of Public Clouds (AWS/Azure/GCP /OpenStack)
3. Fundamental understanding of Ceph Storage Solution
Desired Certifications
1. RHEL / Redhat Certified Specialist
Soft Skills
1. Must have good troubleshooting skills
2. Must be ready to learn new technologies and acquire new skills
3. Must be a Team Player
4. Should be good in Spoken and Written English
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System Administration
Erode, Tamil Nadu
Repplen Projects Private Limited
Posted 24 days ago
Job Viewed
Job Description
Company Overview
Repplen Projects Private Limited is a leading entity in the construction industry, boasting a workforce of employees and headquartered in Erode, Tamil Nadu. We pride ourselves on delivering exceptional construction services characterized by integrity, trust, and innovation. As we handle expansive infrastructure projects and commercial ventures, we are committed to precision and excellence in every endeavor, building structures that defy time. For more information, visit our website at Repplen Projects Private Limited .
Job Overview
We are seeking a skilled System Administrator to join our team in Erode, with an employment type of Full-Time. This mid-level position requires a candidate with 4 to 6 years of relevant work experience. The role focuses on managing and optimizing our IT infrastructure, ensuring seamless network and server operations to support our construction projects effectively.
Qualifications and Skills
- Strong expertise in network configuration for efficient and reliable connectivity solutions. (Mandatory skill)
- Proficiency in managing LAN and WAN networks to ensure optimal performance and security. (Mandatory skill)
- Experience in configuring and maintaining firewalls to protect organizational data. (Mandatory skill)
- Solid experience in Windows Server Management for smooth operation and maintenance of server systems.
- Knowledge of cloud platforms such as AWS, Azure, or GCP for scalable and secure cloud-based services.
- Ability to set up and maintain IP CCTV systems for security and monitoring purposes.
- Strong analytical skills to troubleshoot and resolve technical issues effectively and efficiently.
- Excellent communication skills to collaborate with cross-functional teams and provide training as needed.
Roles and Responsibilities
- Manage and maintain all network hardware and software, ensuring optimal performance and stability.
- Configure, deploy, and troubleshoot routers, switches, and firewalls across the organization.
- Oversee server infrastructure, including Windows Server installations and cloud platforms.
- Implement and monitor network security measures to protect data from unauthorized access.
- Handle the setup, management, and operation of IP CCTV systems for organizational security.
- Collaborate closely with IT and operational teams to support construction project needs efficiently.
- Ensure high availability and reliability of network services, swiftly addressing any issues that arise.
- Regularly update systems and applications to keep up with the latest technology advancements.
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