77 Servicenow Architect jobs in India

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Architect to join our team in Remote, Delhi (IN-DL), India (IN).
**Job Title: ServiceNow Advisory Consultant**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
**Key Responsibilities:**
**Advisory & Strategic Consulting**
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
- ITAM - Software Asset Management / Hardware Asset Management
- ITOM - Discovery, Event Management, Service Mapping
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
**Technical Implementation & Platform Expertise**
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
**Proposal & SOW Development**
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
**Qualifications:**
- 8-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
**Mandatory Certifications by Level**
-ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) (2 or more), and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
- Preferred - PMP, Prince2 or equivalent
**Why Join Us:**
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Architect to join our team in Remote, Delhi (IN-DL), India (IN).
**Job Title: ServiceNow Advisory Consultant**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
**Key Responsibilities:**
**Advisory & Strategic Consulting**
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
- ITAM - Software Asset Management / Hardware Asset Management
- ITOM - Discovery, Event Management, Service Mapping
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
**Technical Implementation & Platform Expertise**
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
**Proposal & SOW Development**
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
**Qualifications:**
- 8-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
**Mandatory Certifications by Level**
-ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) (2 or more), and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
- Preferred - PMP, Prince2 or equivalent
**Why Join Us:**
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - Architect to join our team in Remote, Delhi (IN-DL), India (IN).
**Job Title: ServiceNow Advisory Consultant**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
**Key Responsibilities:**
**Advisory & Strategic Consulting**
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
- ITAM - Software Asset Management / Hardware Asset Management
- ITOM - Discovery, Event Management, Service Mapping
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
**Technical Implementation & Platform Expertise**
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
**Proposal & SOW Development**
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
**Qualifications:**
- 8-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
**Mandatory Certifications by Level**
-ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) (2 or more), and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
- Preferred - PMP, Prince2 or equivalent
**Why Join Us:**
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
**Roles and responsibilities**
+ ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
+ Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
+ Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
+ Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
+ Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health, operability and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
+ Defines, guides, and supports the execution of your technical governance processes
+ Helps develop standards and practices for maintaining the ServiceNow architecture model
+ Assists in developing standards and practices for maintaining the health of the ServiceNow platform
+ Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
+ Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
+ Guides ServiceNow Platform design, including considerations for integration and performance
+ Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
+ With 10 to 12 years of ServiceNow experience as architect with ServiceNow CTA certification.
+ A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
+ Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
+ Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
+ Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
+ Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
+ Strong understanding of the ServiceNow platform and its functionalities.
+ In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
+ An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
+ Project management and problem-solving expertise.
+ Business acumen and ability to translate business needs into technical solutions.
+ Adaptability and willingness to learn new technologies.
**Preferred Technical and Professional Experience**
+ 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
**Roles and responsibilities**
+ ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
+ Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
+ Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
+ Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
+ Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health, operability and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
+ Defines, guides, and supports the execution of your technical governance processes
+ Helps develop standards and practices for maintaining the ServiceNow architecture model
+ Assists in developing standards and practices for maintaining the health of the ServiceNow platform
+ Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
+ Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
+ Guides ServiceNow Platform design, including considerations for integration and performance
+ Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
+ With 10 to 12 years of ServiceNow experience as architect with ServiceNow CTA certification.
+ A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
+ Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
+ Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
+ Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
+ Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
+ Strong understanding of the ServiceNow platform and its functionalities.
+ In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
+ An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
+ Project management and problem-solving expertise.
+ Business acumen and ability to translate business needs into technical solutions.
+ Adaptability and willingness to learn new technologies.
**Preferred Technical and Professional Experience**
+ 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
**Roles and responsibilities**
+ ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
+ Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
+ Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
+ Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
+ Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health, operability and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
+ Defines, guides, and supports the execution of your technical governance processes
+ Helps develop standards and practices for maintaining the ServiceNow architecture model
+ Assists in developing standards and practices for maintaining the health of the ServiceNow platform
+ Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
+ Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
+ Guides ServiceNow Platform design, including considerations for integration and performance
+ Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
+ With 10 to 12 years of ServiceNow experience as architect with ServiceNow CTA certification.
+ A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
+ Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
+ Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
+ Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
+ Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
+ Strong understanding of the ServiceNow platform and its functionalities.
+ In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
+ An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
+ Project management and problem-solving expertise.
+ Business acumen and ability to translate business needs into technical solutions.
+ Adaptability and willingness to learn new technologies.
**Preferred Technical and Professional Experience**
+ 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
**Roles and responsibilities**
+ ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
+ Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
+ Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
+ Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
+ Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health, operability and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
+ Defines, guides, and supports the execution of your technical governance processes
+ Helps develop standards and practices for maintaining the ServiceNow architecture model
+ Assists in developing standards and practices for maintaining the health of the ServiceNow platform
+ Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
+ Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
+ Guides ServiceNow Platform design, including considerations for integration and performance
+ Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
+ With 10 to 12 years of ServiceNow experience as architect with ServiceNow CTA certification.
+ A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
+ Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
+ Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
+ Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
+ Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
+ Strong understanding of the ServiceNow platform and its functionalities.
+ In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
+ An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
+ Project management and problem-solving expertise.
+ Business acumen and ability to translate business needs into technical solutions.
+ Adaptability and willingness to learn new technologies.
**Preferred Technical and Professional Experience**
+ 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
**Roles and responsibilities**
+ ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
+ Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
+ Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
+ Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
+ Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health, operability and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
+ Defines, guides, and supports the execution of your technical governance processes
+ Helps develop standards and practices for maintaining the ServiceNow architecture model
+ Assists in developing standards and practices for maintaining the health of the ServiceNow platform
+ Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
+ Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
+ Guides ServiceNow Platform design, including considerations for integration and performance
+ Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
+ With 10 to 12 years of ServiceNow experience as architect with ServiceNow CTA certification.
+ A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
+ Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
+ Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
+ Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
+ Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
+ Strong understanding of the ServiceNow platform and its functionalities.
+ In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
+ An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
+ Project management and problem-solving expertise.
+ Business acumen and ability to translate business needs into technical solutions.
+ Adaptability and willingness to learn new technologies.
**Preferred Technical and Professional Experience**
+ 3+ years of experience with AI/ML and Generative AI (GenAI) preferred
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Job Summary**
As a HRSD Senior Business Analyst you will be responsible for designing developing and implementing infrastructure solutions using ServiceNow HRSD and Portfolio & Project Management (PPM). You will work in a hybrid model collaborating with cross-functional teams to enhance system capabilities and improve business processes. Your expertise will contribute to the companys growth and efficiency impacting the insurance domain positively.
**Responsibilities**
+ Develop and implement infrastructure solutions using ServiceNow HRSD to enhance business processes and system capabilities.
+ Collaborate with cross-functional teams to identify and address infrastructure needs and requirements.
+ Oversee the integration of Portfolio & Project Management (PPM) tools to streamline project workflows and improve efficiency.
+ Provide technical expertise in the design and development of scalable infrastructure solutions.
+ Ensure the security and reliability of infrastructure systems to support business operations.
+ Monitor system performance and implement improvements to optimize infrastructure efficiency.
+ Conduct regular assessments to identify potential risks and develop mitigation strategies.
+ Collaborate with stakeholders to gather requirements and translate them into technical specifications.
+ Maintain up-to-date knowledge of industry trends and emerging technologies to drive innovation.
+ Support the hybrid work model by ensuring seamless connectivity and accessibility for remote teams.
+ Document infrastructure processes and procedures to ensure consistency and compliance.
+ Provide guidance and mentorship to junior developers to foster skill development and knowledge sharing.
+ Contribute to the companys purpose by enhancing infrastructure capabilities impacting the insurance domain positively.
**Qualifications**
+ Possess a minimum of 10 years of experience in infrastructure development with expertise in ServiceNow HRSD.
+ Demonstrate strong knowledge of Portfolio & Project Management (PPM) tools and their integration.
+ Experience in the Property & Casualty Insurance domain is a plus providing valuable industry insights.
+ Strong problem-solving skills with the ability to identify and address infrastructure challenges effectively.
+ Excellent communication skills to collaborate with cross-functional teams and stakeholders.
+ Ability to work in a hybrid model ensuring seamless connectivity and collaboration.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.