6 Servicenow Implementation jobs in India

1. HRSD Implementation :

• Lead the implementation of the ServiceNow HRSD (Human Resources Service Delivery) module to streamline HR operations, ensuring alignment with business objectives.
• Gather and analyze HR requirements and translate them into HRSD solutions on the ServiceNow platform.
• Design and configure HRSD workflows, forms, and templates to automate HR service processes such as case management, employee lifecycle, and employee self-service.

1. System Configuration :

• Configure ServiceNow HRSD including Case Management , Knowledge Management , HR Service Portal , HR Templates , and HR Reports .
• Customize ServiceNow HRSD to suit the unique HR processes, ensuring smooth integration with HRIS systems , third-party applications , and existing business applications.
• Work on creating HR-specific workflows for employee requests, HR case management, and approvals.

1. Integration with Other Modules :

• Collaborate with other ServiceNow modules such as Incident Management , Change Management , Asset Management , and Service Catalog to ensure smooth data flow and process automation across platforms.
• Integrate HRSD with external systems (e.g., Active Directory , Workday , SAP SuccessFactors ) for employee data synchronization.

1. Customization & Scripting :

• Write and modify business rules, client scripts , and UI policies to automate HR service processes and meet business requirements.
• Customize ServiceNow forms and reports as required for the HR team to track service requests, incidents, and approvals effectively.

1. Testing & Quality Assurance :

• Develop test scripts, conduct unit testing , and ensure the quality of ServiceNow HRSD implementations by performing thorough validation of business processes.
• Identify, troubleshoot, and resolve any defects during the testing phase, ensuring all HRSD functionalities are working as expected.

1. User Training & Documentation :

• Provide training to HR teams and ServiceNow administrators on how to effectively use and maintain the HRSD module.
• Document HRSD configurations, processes, and workflows for future reference and for knowledge transfer to the internal team.

1. Post-Implementation Support :

• Provide ongoing support and maintenance post-implementation, troubleshooting any issues or enhancements related to HRSD.
• Collaborate with stakeholders to gather feedback and continuously improve the HR service delivery process.

1. Stakeholder Collaboration :

• Work closely with HR business partners , IT teams , and project managers to ensure successful delivery and adoption of HRSD processes.
• Engage with senior management and HR leaders to understand strategic HR goals and translate them into technical solutions.

• ServiceNow HRSD Module : In-depth knowledge and experience in implementing and configuring ServiceNow HRSD (Human Resources Service Delivery).
• ServiceNow Platform Expertise : Familiarity with the ServiceNow platform , including modules such as Service Catalog , Incident Management , Case Management , Knowledge Management , and Change Management .
• HR Processes : Strong understanding of HR business processes , including case management, onboarding, employee service requests, and HR knowledge base.
• Scripting : Experience with ServiceNow scripting (e.g., Business Rules , Client Scripts , UI Actions , UI Policies , and Flow Designer ).
• Integration : Experience integrating ServiceNow HRSD with third-party HRIS and external systems (e.g., Workday , Active Directory , SAP SuccessFactors ).
• ServiceNow Configuration : Ability to configure forms, fields, workflows, and user interfaces within ServiceNow HRSD .
• Testing & QA : Experience in unit testing , integration testing , and validating configurations within ServiceNow.

We are seeking ServiceNow Implementation Specialists with 3+ years of hands-on experience in ServiceNow to join our team across three client projects.

Candidates must possess the ServiceNow CSA certification, with additional expertise and certifications in specific modules preferred (listed below).

You’ll be responsible for implementing and optimizing ServiceNow solutions to meet client-specific needs, ensuring seamless integration and operational efficiency.

Responsibilities: Implement and configure ServiceNow modules based on client needs Customize workflows and integrate with external systems Collaborate with internal and client teams for solution design Perform testing, documentation, and knowledge transfer Ensure adherence to best practices and governance standards Client 1: ITOM & CMDB Focus Key Skills: IT Operations Management (ITOM) Event Management Configuration Management Database (CMDB) Required Certifications: CSA Preferred Certifications: ITOM and/or CMDB Client 2: HAM, CMDB & ITSM Focus Key Skills: Hardware Asset Management (HAM) CMDB IT Service Management (ITSM) Required Certifications: CSA Preferred Certifications: HAM and/or CMDB Client 3: SAM or APM Focus Key Skills: Software Asset Management (SAM) or Application Portfolio Management (APM) Required Certifications: CSA Preferred Certifications: SAM and/or APM Qualifications:   3+ years of ServiceNow implementation experience Active CSA Certification Strong communication and stakeholder management skills Ability to work independently and in a team environment Experience with Agile or ITIL frameworks is a plus Certifications Required: CSA (Certified System Administrator) Certifications Preferred: Module-specific certifications (as per role) If you have skills & experience, send your CV’s to     Powered by JazzHR

Functional Responsibilities:

• Collaborate with business stakeholders to gather and document detailed requirements across risk domains (ABAC, Cybersecurity, Privacy, R&D, EHS, etc.)
• Translate business needs into functional specifications and user stories
• Design and validate workflows for risk assessments, approvals, and escalations
• Support the configuration of front-end questionnaires and logic-based risk triggers
• Assist in defining KPIs, reporting needs, and audit trail requirements

Technical Responsibilities:

• Implement and configure the ServiceNow Risk Management module
• Lead or support API integrations with tools such as:
• OneTrust, Archer, CyberGRX, Security Scorecard
• Veeva Vault, Rapid Ratings, Ariba, Onit, SharePoint
• Ensure data mapping, transformation, and validation between systems
• Support testing (UAT, SIT) and defect resolution
• Ensure compliance with data privacy, security, and audit requirements

Functional Responsibilities:

• Collaborate with business stakeholders to gather and document detailed requirements across risk domains (ABAC, Cybersecurity, Privacy, R&D, EHS, etc.)
• Translate business needs into functional specifications and user stories
• Design and validate workflows for risk assessments, approvals, and escalations
• Support the configuration of front-end questionnaires and logic-based risk triggers
• Assist in defining KPIs, reporting needs, and audit trail requirements

Technical Responsibilities:

• Implement and configure the ServiceNow Risk Management module
• Lead or support API integrations with tools such as:
• OneTrust, Archer, CyberGRX, Security Scorecard
• Veeva Vault, Rapid Ratings, Ariba, Onit, SharePoint
• Ensure data mapping, transformation, and validation between systems
• Support testing (UAT, SIT) and defect resolution
• Ensure compliance with data privacy, security, and audit requirements

Functional Responsibilities:

• Collaborate with business stakeholders to gather and document detailed requirements across risk domains (ABAC, Cybersecurity, Privacy, R&D, EHS, etc.)
• Translate business needs into functional specifications and user stories
• Design and validate workflows for risk assessments, approvals, and escalations
• Support the configuration of front-end questionnaires and logic-based risk triggers
• Assist in defining KPIs, reporting needs, and audit trail requirements

Technical Responsibilities:

• Implement and configure the ServiceNow Risk Management module
• Lead or support API integrations with tools such as:
• OneTrust, Archer, CyberGRX, Security Scorecard
• Veeva Vault, Rapid Ratings, Ariba, Onit, SharePoint
• Ensure data mapping, transformation, and validation between systems
• Support testing (UAT, SIT) and defect resolution
• Ensure compliance with data privacy, security, and audit requirements