3,775 Servicenow Platform jobs in India
ServiceNow Platform Developer
Posted 4 days ago
Job Viewed
Job Description
About Position:
We are looking for a Service Now Developer with 6 to 10 years’ Experience in Service Now
- Role: ServiceNow Platform Developer
- Location: Hyderabad
- Experience: 6 to 10 Years
- Job Type: Full Time Employment
What You'll Do:
- ServiceNow platform developer ,Extensive hands-on experience in configuration and implementation of ServiceNow out of the box solutions.
- Good hands-on experience on creating custom catalog items.
- In depth knowledge in service catalog development and automation of workflows.
- Should have good experience in creating custom UI pages and custom reports/dashboard.
- Should have experience in handling UI views and customizing the same accordingly.
- Hands on experience with third party & web services integration (SOAP and REST) .
- Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) ? Administration of a ServiceNow instance including the delegation of groups, workflows, Script Includes, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and others.
- ServiceNow Experience should include extensive scripting experience in ServiceNow, tool configuration, design work, technical configuration and deployment.
Expertise You'll Bring:
- Understanding of ITIL framework Experienced to work in Agile software development environments.
- Ability to clearly articulate his/her point of view and to have a Solutioning mindset.
- Prior experience in customer-facing roles, along with leading and mentoring team on technical front (good to have).
- Good communication & presentation skills, proactive mindset and capacity to learn and work independently, ServiceNow certification is a plus Roles and Responsibility.
- Development of robust and performant solutions , Create solutions keeping architecture & best practice principles in mind for new business requirements.
- Focus on delivering the solution as configurable and provide alternate solutions wherever possible.
- Define Approach & Solutions for proposals and estimate the
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
ServiceNow Platform Support
Posted 4 days ago
Job Viewed
Job Description
Role Name:
L1 Helpdesk Team Lead – ServiceNow Platform Support (Custom Applications)
Experience Range:
6–8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2–4 years of experience in ServiceNow platform support
About the Role
We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction — all within an ITIL-aligned framework.
You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment.
Key Responsibilities
Team Leadership & Operations
- Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests.
- Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards.
- Ensure all incidents and service requests are resolved within defined SLAs and OLAs.
- Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets.
- Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage.
- Mentor and coach team members, conduct performance reviews, and identify training needs.
Incident & Escalation Management
- Act as the first point of escalation for unresolved or complex L1 issues.
- Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution.
- Conduct post-incident reviews and contribute to root cause analysis and preventive actions.
- Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management.
ServiceNow Platform Support
- Oversee L1 support for custom ServiceNow applications and the Service Portal interface.
- Perform basic configuration tasks, user account administration, and access management within ServiceNow.
- Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes.
- Participate in testing and validation of new ServiceNow features, upgrades, and patches.
Reporting & Continuous Improvement
- Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more.
- Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience.
- Maintain and improve support documentation, SOPs, and knowledge base articles.
- Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence.
- Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership.
Stakeholder Engagement
- Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines.
- Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction.
- Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams).
- Represent the support team in operational meetings and contribute to service improvement initiatives.
Essential Skills & Experience
- Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal.
- Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies.
- Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS.
- Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities.
- Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles.
- Excellent troubleshooting, communication, and customer service skills.
- Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions.
Preferred Attributes
- Degree in Computer Science, Engineering, or a related field.
- ITIL Foundation certification or equivalent.
- Experience working in Agile or DevOps environments.
- Experience with reporting and dashboard creation in ServiceNow.
- Strong analytical mindset with the ability to make data-driven decisions.
- Exposure to ServiceNow’s AI and automation features (e.g., Virtual Agent, Predictive Intelligence).
- A natural coach and mentor with a passion for developing talent and fostering team growth.
ServiceNow Platform Developer
Posted today
Job Viewed
Job Description
About Position:
We are looking for a Service Now Developer with 6 to 10 years’ Experience in Service Now
- Role: ServiceNow Platform Developer
- Location: Hyderabad
- Experience: 6 to 10 Years
- Job Type: Full Time Employment
What You'll Do:
- ServiceNow platform developer ,Extensive hands-on experience in configuration and implementation of ServiceNow out of the box solutions.
- Good hands-on experience on creating custom catalog items.
- In depth knowledge in service catalog development and automation of workflows.
- Should have good experience in creating custom UI pages and custom reports/dashboard.
- Should have experience in handling UI views and customizing the same accordingly.
- Hands on experience with third party & web services integration (SOAP and REST) .
- Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) ? Administration of a ServiceNow instance including the delegation of groups, workflows, Script Includes, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and others.
- ServiceNow Experience should include extensive scripting experience in ServiceNow, tool configuration, design work, technical configuration and deployment.
Expertise You'll Bring:
- Understanding of ITIL framework Experienced to work in Agile software development environments.
- Ability to clearly articulate his/her point of view and to have a Solutioning mindset.
- Prior experience in customer-facing roles, along with leading and mentoring team on technical front (good to have).
- Good communication & presentation skills, proactive mindset and capacity to learn and work independently, ServiceNow certification is a plus Roles and Responsibility.
- Development of robust and performant solutions , Create solutions keeping architecture & best practice principles in mind for new business requirements.
- Focus on delivering the solution as configurable and provide alternate solutions wherever possible.
- Define Approach & Solutions for proposals and estimate the
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
ServiceNow Platform Support
Posted today
Job Viewed
Job Description
Role Name:
L1 Helpdesk Team Lead – ServiceNow Platform Support (Custom Applications)
Experience Range:
6–8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2–4 years of experience in ServiceNow platform support
About the Role
We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction — all within an ITIL-aligned framework.
You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment.
Key Responsibilities
Team Leadership & Operations
- Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests.
- Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards.
- Ensure all incidents and service requests are resolved within defined SLAs and OLAs.
- Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets.
- Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage.
- Mentor and coach team members, conduct performance reviews, and identify training needs.
Incident & Escalation Management
- Act as the first point of escalation for unresolved or complex L1 issues.
- Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution.
- Conduct post-incident reviews and contribute to root cause analysis and preventive actions.
- Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management.
ServiceNow Platform Support
- Oversee L1 support for custom ServiceNow applications and the Service Portal interface.
- Perform basic configuration tasks, user account administration, and access management within ServiceNow.
- Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes.
- Participate in testing and validation of new ServiceNow features, upgrades, and patches.
Reporting & Continuous Improvement
- Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more.
- Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience.
- Maintain and improve support documentation, SOPs, and knowledge base articles.
- Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence.
- Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership.
Stakeholder Engagement
- Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines.
- Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction.
- Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams).
- Represent the support team in operational meetings and contribute to service improvement initiatives.
Essential Skills & Experience
- Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal.
- Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies.
- Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS.
- Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities.
- Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles.
- Excellent troubleshooting, communication, and customer service skills.
- Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions.
Preferred Attributes
- Degree in Computer Science, Engineering, or a related field.
- ITIL Foundation certification or equivalent.
- Experience working in Agile or DevOps environments.
- Experience with reporting and dashboard creation in ServiceNow.
- Strong analytical mindset with the ability to make data-driven decisions.
- Exposure to ServiceNow’s AI and automation features (e.g., Virtual Agent, Predictive Intelligence).
- A natural coach and mentor with a passion for developing talent and fostering team growth.
ServiceNow Platform Developer
Posted 3 days ago
Job Viewed
Job Description
We are looking for a Service Now Developer with 6 to 10 years’ Experience in Service Now
Role: ServiceNow Platform Developer
Location: Hyderabad
Experience: 6 to 10 Years
Job Type: Full Time Employment
What You'll Do:
ServiceNow platform developer ,Extensive hands-on experience in configuration and implementation of ServiceNow out of the box solutions.
Good hands-on experience on creating custom catalog items.
In depth knowledge in service catalog development and automation of workflows.
Should have good experience in creating custom UI pages and custom reports/dashboard.
Should have experience in handling UI views and customizing the same accordingly.
Hands on experience with third party & web services integration (SOAP and REST) .
Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) ? Administration of a ServiceNow instance including the delegation of groups, workflows, Script Includes, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and others.
ServiceNow Experience should include extensive scripting experience in ServiceNow, tool configuration, design work, technical configuration and deployment.
Expertise You'll Bring:
Understanding of ITIL framework Experienced to work in Agile software development environments.
Ability to clearly articulate his/her point of view and to have a Solutioning mindset.
Prior experience in customer-facing roles, along with leading and mentoring team on technical front (good to have).
Good communication & presentation skills, proactive mindset and capacity to learn and work independently, ServiceNow certification is a plus Roles and Responsibility.
Development of robust and performant solutions , Create solutions keeping architecture & best practice principles in mind for new business requirements.
Focus on delivering the solution as configurable and provide alternate solutions wherever possible.
Define Approach & Solutions for proposals and estimate the
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
Accelerate growth, both professionally and personally
Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
ServiceNow Platform Support
Posted 4 days ago
Job Viewed
Job Description
L1 Helpdesk Team Lead – ServiceNow Platform Support (Custom Applications)
Experience Range:
6–8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2–4 years of experience in ServiceNow platform support
About the Role
We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction — all within an ITIL-aligned framework.
You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment.
Key Responsibilities
Team Leadership & Operations
Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests.
Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards.
Ensure all incidents and service requests are resolved within defined SLAs and OLAs.
Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets.
Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage.
Mentor and coach team members, conduct performance reviews, and identify training needs.
Incident & Escalation Management
Act as the first point of escalation for unresolved or complex L1 issues.
Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution.
Conduct post-incident reviews and contribute to root cause analysis and preventive actions.
Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management.
ServiceNow Platform Support
Oversee L1 support for custom ServiceNow applications and the Service Portal interface.
Perform basic configuration tasks, user account administration, and access management within ServiceNow.
Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes.
Participate in testing and validation of new ServiceNow features, upgrades, and patches.
Reporting & Continuous Improvement
Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more.
Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience.
Maintain and improve support documentation, SOPs, and knowledge base articles.
Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence.
Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership.
Stakeholder Engagement
Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines.
Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction.
Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams).
Represent the support team in operational meetings and contribute to service improvement initiatives.
Essential Skills & Experience
Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal.
Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies.
Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS.
Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities.
Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles.
Excellent troubleshooting, communication, and customer service skills.
Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions.
Preferred Attributes
Degree in Computer Science, Engineering, or a related field.
ITIL Foundation certification or equivalent.
Experience working in Agile or DevOps environments.
Experience with reporting and dashboard creation in ServiceNow.
Strong analytical mindset with the ability to make data-driven decisions.
Exposure to ServiceNow’s AI and automation features (e.g., Virtual Agent, Predictive Intelligence).
A natural coach and mentor with a passion for developing talent and fostering team growth.
ServiceNow Platform Support
Posted today
Job Viewed
Job Description
Role Name:
L1 Helpdesk Team Lead – ServiceNow Platform Support (Custom Applications)
Experience Range:
6–8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2–4 years of experience in ServiceNow platform support
About the Role
We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction — all within an ITIL-aligned framework.
You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment.
Key Responsibilities
Team Leadership & Operations
- Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests.
- Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards.
- Ensure all incidents and service requests are resolved within defined SLAs and OLAs.
- Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets.
- Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage.
- Mentor and coach team members, conduct performance reviews, and identify training needs.
Incident & Escalation Management
- Act as the first point of escalation for unresolved or complex L1 issues.
- Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution.
- Conduct post-incident reviews and contribute to root cause analysis and preventive actions.
- Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management.
ServiceNow Platform Support
- Oversee L1 support for custom ServiceNow applications and the Service Portal interface.
- Perform basic configuration tasks, user account administration, and access management within ServiceNow.
- Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes.
- Participate in testing and validation of new ServiceNow features, upgrades, and patches.
Reporting & Continuous Improvement
- Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more.
- Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience.
- Maintain and improve support documentation, SOPs, and knowledge base articles.
- Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence.
- Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership.
Stakeholder Engagement
- Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines.
- Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction.
- Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams).
- Represent the support team in operational meetings and contribute to service improvement initiatives.
Essential Skills & Experience
- Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal.
- Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies.
- Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS.
- Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities.
- Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles.
- Excellent troubleshooting, communication, and customer service skills.
- Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions.
Preferred Attributes
- Degree in Computer Science, Engineering, or a related field.
- ITIL Foundation certification or equivalent.
- Experience working in Agile or DevOps environments.
- Experience with reporting and dashboard creation in ServiceNow.
- Strong analytical mindset with the ability to make data-driven decisions.
- Exposure to ServiceNow’s AI and automation features (e.g., Virtual Agent, Predictive Intelligence).
- A natural coach and mentor with a passion for developing talent and fostering team growth.
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ServiceNow Platform Architect
Posted today
Job Viewed
Job Description
Position Description:
Company Profile: - At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: ServiceNow Platform Architect
Position: Software Engineer (SE) / Senior Software Engineer (SSE)
Experience: 8 to 10 years of service now experience and customization knowledge (10+ years total, 5+ years on ServiceNow (beyond ITSM)
Category: zINACTIVE - Information Technology
Main location: Bangalore
Position ID: J-
Employment Type: Full Time
About the Role: Job Description: - ServiceNow Platform Architect: -
We are seeking a ServiceNow Platform Architect to lead enterprise-scale architecture across the full ServiceNow ecosystem — not limited to ITSM. This role focuses on platform-wide design, automation, and integration for business-critical workflows using modules like App Engine, ITOM, HRSD, CSM, GRC, and more.
___
Key Responsibilities
• Mandatory requirement is Service now Certification for the resources until SoW closure time.
• Should know end to end knowledge of Service now Analyze, design, develop, configure ServiceNow, complete Data Migration, complete User acceptance testing deploy and transition to operations/go-live
• Understand client requirement and customization in Service Now
•Define and drive ServiceNow architecture and roadmap
• This role focuses on platform-wide design, automation, and integration for business-critical workflows using modules like App Engine, ITOM, HRSD, CSM, GRC,
• nd knowledge of Service now Analyze, design, develop, configure ServiceNow, complete Data Migration, complete User acceptance testing deploys and transition to operations/go-live
• D sign scalable solutions using App Engine, Integration Hub, Service Portal
• L ad CMDB design, performance tuning, and platform governance
• E able cross-functional automation and reusable workflows
• G ide teams on best practices, custom apps, and integration strategies
___
Must-Have Skills
• 5 years in ServiceNow architecture (platform-wide scope)
• C rtified ServiceNow Admin & App Developer (CTA a plus)
• S rong in Flow Designer, Scoped Apps, REST/SOAP APIs, and ServiceNow data models
• H nds-on with custom app development and 3rd-party integrations
• S rategic mindset with enterprise-scale delivery experience
___
Good to Have
• F miliarity with DevOps pipelines, ATF, and Virtual Agent
• E perience with IRM/GRC, SecOps, or AI-powered modules
Skills:
ServiceNow Platform Developer
Posted today
Job Viewed
Job Description
- Consult internal customers on industry and ServiceNow best practices
- Lead and own all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration
- Implement range of product offered by ServiceNow
- Develop Custom Applications
- Manage ServiceNow instance upgrade and improve its performance
- Development Integration components
- Be a key member of the overall implementation project team
- Drive the continuous improvements of our implementation methodology and service offerings based on customer experiences.
Requirements
- More than 6 years of Exp. in ServiceNow implementations and building apps in ServiceNow
- Expertise in writing JavaScript code
- Expertise in Jasmine framework is added advantage
- Familiarity with SOA technologies including as REST, SOAP
- Expertise with HTML technologies including HTML, CSS and AJAX practices
- Expertise on Incident management, Problem management, Change management, Knowledge management, Request Management and Integrations and ITBM
- Experience in coding, object-oriented and modularized software
- Demonstrated success completing complex projects, on time
- Demonstrated aptitude for learning new technologies quickly
- Proven experience as a key technical resource leading the development of solutions
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
ServiceNow Platform Architect
Posted today
Job Viewed
Job Description
Job Description
Department: Workplace Technology Employee Experience (Workplace Tech CX)
Department Description: At Ford, IT Service Management and Operations is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Ford employees and customers
Role Description: We are seeking a skilled ServiceNow Platform Architect to lead the design, development, and implementation of our ServiceNow solutions. You will be responsible for the overall architecture, ensuring scalability, security, and alignment with business needs. You&aposll collaborate with stakeholders to gather requirements, define solutions, and provide technical leadership to the development team. Your expertise will drive the effective use of the ServiceNow platform to optimize IT service management and other business processes.
Responsibilities
Platform Strategy & Architecture:
- Develop and maintain the overall ServiceNow platform architecture: This includes defining standards, guidelines, and best practices for the platform.
- Create and maintain a ServiceNow roadmap: Aligning the platform&aposs evolution with the organization&aposs business goals and IT strategy.
- Evaluate new ServiceNow features and modules: Assess their potential value and impact on the organization, and make recommendations for adoption.
- Ensure platform scalability and performance: Design solutions that can handle increasing workloads and user demands.
- Maintain platform security: Implement and enforce security policies and procedures to protect sensitive data.
- Define and maintain data architecture within ServiceNow: Ensuring data integrity, consistency, and accessibility.
- Solution Design & Implementation:
- Lead the design of complex ServiceNow solutions: Translating business requirements into technical specifications.
- Provide technical guidance and mentorship to the ServiceNow development team: Ensuring adherence to architectural standards and best practices.
- Review and approve technical designs and code: Ensuring quality and alignment with architectural principles.
- Oversee the implementation of ServiceNow solutions: Working closely with developers, testers, and other stakeholders to ensure successful deployments.
- Develop and maintain technical documentation: Including architecture diagrams, design specifications, and implementation guides.
- Design and implement integrations with other systems: Ensuring seamless data flow and process automation across the enterprise.
- Lead proof-of-concept (POC) projects: Evaluating new technologies and approaches within the ServiceNow platform.
- Governance & Standards:
- Establish and enforce ServiceNow governance policies and procedures: Ensuring consistency and compliance across the platform.
- Develop and maintain coding standards and best practices: Promoting code quality and maintainability.
- Conduct regular platform audits: Identifying areas for improvement and ensuring compliance with security and governance policies.
- Manage the ServiceNow development lifecycle: From requirements gathering to deployment and maintenance.
- Lead the ServiceNow change management process: Ensuring that changes are implemented in a controlled and coordinated manner.
- Collaboration & Communication:
- Collaborate with business stakeholders to gather requirements and define solutions: Building strong relationships and ensuring alignment with business needs.
- Communicate architectural decisions and technical concepts to both technical and non-technical audiences: Effectively conveying complex information.
- Work closely with the ServiceNow development team: Providing guidance, mentorship, and support.
- Partner with other IT teams: Including infrastructure, security, and application development, to ensure seamless integration of ServiceNow with the broader IT landscape.
- Stay up-to-date with the latest ServiceNow trends and technologies: Continuously learning and expanding your knowledge.
- Participate in industry events and communities: Sharing knowledge and best practices with other ServiceNow professionals.
- Problem Solving & Troubleshooting:
- Troubleshoot complex ServiceNow issues: Identifying root causes and implementing effective solutions.
- Provide expert-level support for the ServiceNow platform: Resolving critical incidents and ensuring platform availability.
- Identify and resolve performance bottlenecks: Optimizing the platform for speed and efficiency.
- Develop and implement disaster recovery plans: Ensuring business continuity in the event of a major outage.
Required Skills:
- Deep ServiceNow Platform Knowledge:
- ServiceNow Certified System Administrator (CSA): This is often a baseline expectation.
- ServiceNow Certified Implementation Specialist (CIS): In one or more key areas like ITSM, ITOM, HRSD, CSM, etc.
- Expert-level understanding of ServiceNow architecture: Including its data model, security model, integration capabilities, and development framework.
- Proficiency in ServiceNow development: Including scripting (JavaScript, Glide), workflows, business rules, UI policies, client scripts, and other platform features.
- Experience with ServiceNow upgrades and patching: Understanding the process and best practices for maintaining a healthy platform.
- Integration Expertise:
- Experience designing and implementing integrations with other systems: Using REST APIs, SOAP APIs, and other integration technologies.
- Knowledge of integration patterns and best practices: Understanding how to build robust and scalable integrations.
- Experience with middleware platforms: Such as MuleSoft, Dell Boomi, or similar, can be a plus.
- Data Modeling and Database Skills:
- Strong understanding of data modeling principles: Designing efficient and effective data structures within ServiceNow.
- Experience with relational databases: Such as MySQL, Oracle, or SQL Server.
- Knowledge of data migration techniques: Moving data into and out of the ServiceNow platform.
- Security Expertise:
- Understanding of security principles and best practices: Protecting sensitive data and ensuring platform security.
- Experience with ServiceNow security features: Including ACLs, roles, groups, and security policies.
- Knowledge of compliance standards: Such as GDPR, HIPAA, or PCI DSS.
- Cloud Computing Fundamentals:
- Understanding of cloud computing concepts: Including IaaS, PaaS, and SaaS.
- Experience with cloud platforms: Such as AWS, Azure, or Google Cloud, is a plus.
- Solution Architecture:
- Ability to design end-to-end solutions: That meet business requirements and align with architectural standards.
- Experience with architectural frameworks: Such as TOGAF or Zachman, is a plus.
- Ability to create architectural diagrams and documentation: Clearly communicating technical designs.
- Platform Scalability & Performance:
- Ability to design solutions that can handle increasing workloads and user demands.
- Experience with performance tuning and optimization: Identifying and resolving performance bottlenecks.
- Technical Leadership:
- Ability to provide technical guidance and mentorship to the development team.
- Experience reviewing and approving technical designs and code.
- Ability to enforce architectural standards and best practices.
- Bachelor&aposs degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience working with ServiceNow.
- Proven experience in leading and managing a ServiceNow platform for a global company and/or client.
- Proven track record in leading large, global software & administrator teams.
- Strong understanding of IT Service Management (ITSM) and ITIL frameworks.
- Experience with ServiceNow scripting, customizations, CMDB and integrations.
- Exceptional communication and interpersonal skills.
- Ability to work effectively with many diverse cross-functional teams and manage multiple priorities.
- ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred.
Skills Required
Solution Architecture